...Teams, Groups and Conflict Susan Pickett MGT/311 March 30th 2015 Charles Sprague Teams, Groups and Conflict As one of the team superintendents with Riordan Manufacturing I have been asked to come up with a Strategy Plan along with a Conflict Management Plan, for our new project underway. Our group was hired to lead new teams into the production of the newly designed Cardi Care Valve heart valves, most of us will have to relocate to Pontiac Michigan until the manufacturing of these custom plastic parts has been completed. A lot of the production teams are current employees from some of our other divisions, and we expect to hire a few more new employees to help us complete our goal with in a timely manner. Part I: Team Strategy Plan After carefully reviewing the employees that Riordan Manufacturing has elected to help us with our goal, I will collect all of the information one each employee and prepare a plan delegating who will be on what teams, but before this will happen I have to address a few strategies to help me produce this plan. There are five strategies to choose from when choosing a team strategy plan. The strategies include: clear expectations of goals, channels of communication, conflict resolution, consequences, and celebrating achievements as a team. Clear expectations of goals and targets: There should be a clear roles defined for each team member, every person in the team should know the role he or she is expected to play, without Clear expectations...
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...Groups, Teams, and Conflict Andrew Carnegie said “teamwork is the ability to work together toward a common vision; the ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results” (Smart Entrepreneur). As one of the Superintendents at Riordan Manufacturing it is my belief that teams are an essential way to distribute job duties and complete a task on time. The teams which have been chosen will begin to form from current employees and some newly hired individuals. The objective of the teams is to start production of the newly designed CardiCare Valve at the Pontiac Michigan facility. The purpose of this paper is to identify the various strategies that make up the teams, the challenges which may occur, and the measures which will be taken to ensure the team is operating successfully. Various Strategies There are various strategies when forming a successful team. As role of Superintendent, I will use the five strategies of effective team building to assist in building the team of individuals to design the CardiCare Valve heart valves for Riordan Manufacturing. Clear expectations “begin by analyzing the team’s mission, developing goals to achieve that mission and creating strategies for achieving the goals” (Robbins & Judge, 2011, p. 327). The first strategy is to choose leaders within each team who will ensure the team know what their role is and then distribute the work evenly among the team...
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...Groups, Teams, and Conflict MTG/311 March 4, 2015 Groups, Teams, and Conflict Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. Strategy | Strengths | Weaknesses | Forming: Cross-Functional with Common Plan and PurposeIdentify team members, analyze work, develop goals to achieve mission success, and generate strategies to achieve goals (Robbins & Judge, 2013). | High level of communication promotes clearly defined purpose. Proper planning enhances climate of trust and allows common purpose to provide guidance for overcoming barriers (Robbins & Judge, 2013). Enhanced tendency to attain synergy and achieve goals (Wienclaw, 2015). | Personal agendas weaken the common purpose and reduce cohesiveness. Infrequent strategy reviews encourages team confusion (Robbins & Judge, 2013). | Storming: Team Member Commitment | Create structure and processes. Reduced dysfunctional conflict and build trust and cohesiveness (Robbins & Judge, 2013). | Challenges to authority. Some participants may struggle with the limits the team levies on individualism. | Norming: Determine Leadership Hierarchy and Performance Metrics | Clearly defined chain of command promotes normalcy and respect. Clearly communicated performance metrics enhances normalcy (Robbins & Judge, 2013). | New task assignments may cause some members to revert to Storming phase. | Performing: Coach to Goals | Team Manager is able to...
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...Team and conflict management plan Tatum N. Davidson MGT/311 August 12, 2013 Jack Land University of Phoenix Material Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. Strategy | Strengths | Weaknesses | Identify the objectives | Setting goals will allow each team member to understand their role and the pace at which the work must be completed. | Adequate feedback is not provided to team members | Steady communication | Keep the communication steadly flowing within the group, any miscommunication should be resolved at the present moment. | Too much empasis can be placed on solving the problem; time wasted sitting down to communicate can take away from production and slow down work pace. | Conflict Resolution | Identify conflict and find solutions to these problems. | Team member in charge of resolving coflict may be afraid to confront the employee for fear of making the situation | Trust building | Establish trust, allow each member of the team to give their input. Allow team members the opportunity to lead or be given leadership positions | Once trust is violated it is very difficult to get it back. | 2. Identify the team formation strategy that is most suitable for Riordan Manufacturing, and provide the rationale for the decision. Your response should be at least 100 words. 3. What potential barriers may arise during team formation...
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...Groups, Teams, and Conflict MGT/311 January 19, 2015 CardiCare Valves Project Riordan Manufacturing is a Fortune 1000 company specializing in the design and manufacturing of custom plastics. Current customers include companies from the health care and food and beverage industries. The purpose of the following project presentation and plan is to accommodate the production of the newly designed CardiCare Valve heart valves. The company is currently planning to gear up for production under their current model, borrowing resources from varied divisions while expecting to hire an undetermined number of new employees. As one of the newly hired superintendents hired to assemble and lead new teams to begin this new production for Cardicare Valves, the research into the issue has been undertaken and the potential strategies have been identified to implementing a successful ramp-up and shift in production. Strategies The available strategies to build successful teams include the following: clearly defining the goals of the team and the skills required, selection of team members, ensuring valuable communication, promoting a productive workgroup, resolving conflicts, and managing motivation (Robbins & Judge, 2013). There are, of course, several challenges that could be barriers or obstacles to success. For instance, there might be personal or professional differences between team members and/or managers, chosen communicators may fail to properly communicate the goals of...
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...Team Dynamics and Conflict Resolution in Work Teams GEN300 February 16, 2009 Team dynamics is characterized by continuous change, activity, and progress. Our team will consist of this because we are motivated to be extremely successful. The skills we possess will effectively promote us to a strong commitment and performance for our class. In our class, we are actively forming a team to reach individual and team goals, so we can accelerate to virtue. We have a mission to accomplish in this five week session and we are trying to gather all our strengths and characteristics to obtain a high grade in this class. We all have the same goals and that is to obtain our bachelor’s degree and become successful in our personal and professional lives. In this class we will start by brainstorming on ideas that will further us in the future (Wadsworth, 2009). A positive attitude is highly important in the work field as well as in our personal lives. I think this should be practiced in teams, so teammates can all get along and work diligently side by side. It will definitely make them feel warm and happy to work with each other and bring them closer together. When everyone is having a positive attitude, it can open the doors to trust and loyalty within the group. It will help in their performance and communication. In any organization, communication is vital, so it is best to strive to perfection and have an open communication policy. If anyone feels neglected or unappreciated...
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...Uses of Conflict in Team Dynamics Introduction The Team concept is in no way a new idea, there have been many different types of teams throughout history sports teams, historical societies and theater groups just to name a few. However, in today’s work environment the Team concept has become a valuable tool used by various businesses to address and assess issues within those organizations leading to greater efficiency and production. As such conflicts, a common occurrence within a team, should be understood, properly managed and ultimately used as a positive method to help the team achieve its goal(s). The challenge is to take advantage of the opportunities inherent within conflict while reducing the potential negative effects. Definition of Conflict Conflict is generally a disagreement regarding interests and ideas between two or more individuals within an organization. While conflict can be viewed as negative, it has important implications in increasing the effectiveness of a team. (Esquirel & Kleiner, 2006). “A number of scholars have argued that conflict-management, and particularly conflict resolution, is an important predicator of the group conflict-performance relationship” (Marks, Mathieu & Zoccora, 2001, 356). If a group/team can effectively learn to recognize potential conflicts and be proactive in trying to avert them it shows that the team has learned to work as one unit, not diminishing the need for individuality, rather to show that...
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...University of Phoenix Material Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. |Strategy |Strengths |Weaknesses | |Forming stage |Determines what behaviors are acceptable. |Group may be anxious due to uncertainty in | | |Once complete, members will consider |the beginning, as the group does not yet | | |themselves as part of a group. |have an agenda to follow. | |Storming stage |Acceptance of the group, determine |Resistance by some in regards to | | |hierarchy of leadership within the group. |constraints it imposes on individuality. | |Norming stage |Group solidifies and sets expectations. |Groups may establish a list of “don’ts.” | | |Team member’s behavior is defined as what |In fear of over or under producing may | | |is acceptable. This includes performance, |result in layoffs, wage cuts, and work | | |appearance, social arrangement, and |incentives. Therefore, a road “in the | |...
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...BUILDING TEAMS AND RESOLVING CONFLICT ARTICLE ARTICLE ON BUILDING TEAMS AND RESOLVING CONFLICT When looking to put together a team in which is going to show diversity, the first thing that must be determined is the goal of the team and then the right methods to be used to bring in the right elements of diversity. Let’s use for instincts ethnicity, it’s not always a guarantee of values or thinking differently. In this day and age people are living in many countries and having to learn many different cultural trades. In this modern day and age we have become more culturally complex by adopting several cultures. Clearly ones age and physical make ups can help in the process of choosing teams like engineering which demand a lot of man power is a friendly environment type for all selections of people. In such a case like this constructing an ideal team these things should be taken into consideration, the gender, height, weight, age, sexual orientation and handicap. These would all be traits that would come in handy when designing a restroom and its accessibility whether it’s unisex, brail writing instructions or even if the paper towel dispenser are manual or automatic. Structuring the lifts and ramps for the company and mobility devices for the elderly would be created to fit the need if it was crafted by an individual that was physically challenged or if they were an senior citizen who were apart of the construction team. Now when combining member from diverse groups...
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...Conference page 15 CONFLICT IN WORK TEAMS: PROBLEMS AND SOLUTIONS Brittany Sikes, Florida Institute of Technology Robert D. Gulbro, Athens State University Linda Shonesy, Athens State University ABSTRACT Conflict is almost certain to occur in work teams due to the fact that they are comprised of different people possessing different perceptions, personalities, and behaviors. Although incredibly effective, work teams may stumble upon barriers which must be overcome to allow for growth and continuation towards the common goals of the group. It is quite possible that a work team may perform without the presence of conflict, but oftentimes certain measures have been implemented to prevent such conflict from occurring. Occasional conflict, if managed appropriately, can lead to creativity, better decision-making, and improved results. However, too much conflict can lead to a decrease in performance and group cohesion. In global organizations there is an opportunity for cross-cultural differences that may increase conflict. Contained herein are both the positive and negative consequences of conflict, as well as courses of action to understand, prevent, and resolve conflict that occurs within work teams or groups. THE VALUE OF WORK TEAMS A work team is defined as an organized group, committed to the individuals within the group, whose members share the same intent of accomplishing a common goal. Managers have become more inclined to utilize work teams when presented with missions...
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...Riordan Manufacturing Team Strategy and Conflict Management plan MGT311 Abstract The purpose of this paper is to develop a usable plan to build teams and alleviate conflict that has arisen between to employees of Riordan Manufacturing. A number of possible solution types are presented and the most appropriate ones, for each set of circumstances, are chosen. The purpose of this exercise is to allow the study of particular situations in the classroom setting rather than attempting to learn from them is a business setting. Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. Strategy | Strengths | Weaknesses | Problem Solving Team | Highly specific to one area or process. Uses team members that work in the same area to address a specific issue | Usually built for a specific single task and limited to single location. | Self-managed team | Team selects appropriate members. Group is functional in a particular area. Reduces need for supervisory positions. | Prone to conflicts within team. Power struggles. Conflicts reduce overall function. | Cross-functional team | Brings a broad number of members in from different work areas. Covers a large number of viewpoints. Allows sharing of information across work areas. | Takes time to build trust between work areas. Initial success usually takes longer. | Virtual team | Can bring in subject matter experts in from any location. No travel expense. Members are...
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...Communication in Resolving Team Conflict John Cathey 50023176 Manuscript Assignment MGT 567.01W: Managing Groups & Teams Abstract Organizations have been creating teams in an effort to improve communications, processes, respond to customers, or develop new processes or services. Conflict within teams is not new nor is it unexpected or always destructive. Organizations are looking at new ways to form teams and technology has increased the ability to form teams from diverse locations. Teams no longer must be formed from a single location, there are now virtual teams. These teams may be made up of members from different time zones or countries. There is also a new form of team to explore, communities of practice, a group of people that share information, insight, tools, and experience about a subject or area of interest (Kerno & Mace, 2010). What types of conflict arise in these types of teams, do managers need to manage the conflict differently, or does conflict affect these teams differently? This paper looks at the types of conflict found in each of these teams as well as the impact conflict can have on team productivity. It is important for those managers responsible for teams understand the impact of conflict and how to successfully manage it to ensure the team meets or exceeds the goals set by the organization. This paper will provide some insight to assist managers with that task. The Importance of Communication in Resolving Team Conflict Managers know that...
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...Exercise 5 Worksheet: Learning Team Conflict Scenarios Save this worksheet to your computer with the filename Team_X_Exercise_5. Complete this worksheet as a Learning Team by selecting one of the five scanarios below, and collaborating to come up with a solution. Communicate with your teammates in the Learning Team Discussion area to complete this assignment. Refer to the Learning Team Toolkit and other resources from this workshop to inform your solution. Designate one team member to submit the completed worksheet as an attachment via the Assignment tab. Include all contributing team member names in the space below. Learning Team case #: How would you address the issue to resolve the conflict in the scenario as a Learning Team member, without involving the faculty member? Learning Team Scenario 4: One of your Learning Team members is causing problems. He is naturally antagonistic, finding fault with everything and everyone. He does not want to be at University of Phoenix or any other university, but needs to earn a degree. The discussions in your Learning Team forum are often taken off-task, and the completion of assignments takes twice as long because of trying to work with this person. So far, everyone has tried to be nice, but the due date for a major assignment is approaching, and he does nothing but complain. What do you do? I would ask the instructor and other team members if we could meet with that particular team member and discuss the issueand...
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...University of Phoenix Material Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. Strategy | Strengths | Weaknesses | Expectations of goals | Good for measuring the objectives and enhance the competence a team. | If a team member fails to communicate or does not believe her or she is part of the group the team is likely to fail. | Open communication | Consistent communication leaves no team members guessing what he or she should do. | Lack of communication may lead to team member not doing the correct task. | Tem cohesiveness | Team is unified and works as if they are one person. | Conflict of personal interest may cause the a team not to integrate. | Resolving conflict | Teams who solve conflicts quickly and as a team are likely to succeed. | Clashing personalities could draw conflicts out longer average. | Consequences | Teams realizing consequences allow creativity within the group. | Team members who believe he or she is not accountable may omit themselves from the consequence. | 2. Identify the team formation strategy that is most suitable for Riordan Manufacturing, and provide the rationale for the decision. Your response should be at least 100 words. The diverse group of employees at Riodan Manufacturing Pontiac, Missouri will allow a team formation strategy called Six Hats. The concept behind Six Hats is each employee wears a different "hat" (role) in the team. Each of the Six Thinking Hats represents...
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...Virtual Teams and Managing Conflict. Name of the Author: Name of the Professor: Name of the Institution: Date of Submission: According to Duarte and Snyder (1999) “virtual teams operate without the physical limitations of distance, time, and organizational boundaries. They use electronic collaborations technologies and other techniques to lower travel and facility costs, reduce project schedules, and improve decision making time and communication (p.4)“. Virtual teams mean people who are geographically separated, and work together across borders. They are connected by modern technologies of computers. Internet has transformed most economies and workplaces into modern economies and workplaces. Many organizations are abandoning conventional face to face working teams for virtual teams. Most organizations are embracing technological revolutions. This enhances them to be more dynamic and adopt innovative approaches in their procedures. The ability of the work team to incorporate technology has led to success in most organizations. Well known international companies such as, IBM, Whirlpool, Hewlett-Packard, Ford Motor, Johnson and Johnson and Verifone have successfully implemented virtual teams. (Kiser, 1999; Stough, 2000). The rapid worldwide growth of virtual teams has been attributed by increased inter organizational co-operation, rapid pace of globalization and other benefits associated with its implementation. This includes the ability of the employees to work for...
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