...Workplace Training Human Capital Management HRM/531 May 10, 2010 InterClean, Inc. and EnviroTech has successfully merged as one organization. Last week job analyses were complete, new staff members were hired, and the organization is ready to focus on developing a training and mentoring program. The organization will look at training and mentoring needs, objectives to the program, performance standards, delivery methods, content, evaluation methods, feedback, and avenues for individuals who need further development. InterClean will lead the industry in cleaning products and services. As the organization moves in the new strategic direction staff members need to understand the importance of the organization’s mission, vision and goals. InterClean will invest in extensive employee training to boost productivity and have a better trained and skilled workforce to meet challenges and organizational goals. Training by definition includes the systemic advancement of knowledge, skills and abilities to adequately perform a task or job. Knowledge received by an individual needs to be consistent and applicable to daily work situations. InterClean will train new staff on products and services, and many other important work related responsibilities. New staff members need to posses an in-depth understanding of all products and services including local, state, and federal regulations pertaining to chemical products. Thorough organizational analysis, many areas for training and mentoring...
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...What Corporate Training Professionals Think About e-Learning: Practitioners’ Views on the Potential of e-Learning in the Workplace WHAT CORPORATE TRAINING PROFESSIONALS THINK ABOUT E-LEARNING: PRACTITIONERS’ VIEWS ON THE POTENTIAL OF E-LEARNING IN THE WORKPLACE ! Allison Rossett and James Marshall San Diego State University ABSTRACT An exploratory study of 954 mostly veteran workplace learning professionals sought to determine why respondents adopt e-learning. The results indicated that they see e-learning was most valuable for delivering instruction governing familiar company tasks, such as providing information about products, fulfilling compliance requirements, and securing standardization. While the results were largely predicted by the investigators, respondents offered one surprising conclusion. Respondents believe that e- learning is useful in capturing and sharing best practices. They concluded that technology-mediated learning is less capable of providing instruction in tackling murky challenges, such as teaming, cultural understanding and passion for the work. KEYWORDS e-Learning, Corporate Training, Compliance, Globalization, Soft Skills, Corporate Training Professionals, Survey I. INTRODUCTION...
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...D2 Template ------------------------------------------------- D2 evaluate the statutory protection given to a consumer in their dealings with a business and the remedies available. ------------------------------------------------- ------------------------------------------------- D2 leads on from D1 in that the effectiveness of the statutory protection of consumers should be evaluated. Much of this will relate to the validity of contract terms. Consideration is then given to the effectiveness of the remedies. This may include a discussion of potential difficulties of enforcement but does not need to consider the underlying problems of the limits of equitable remedies. Produce a PowerPoint presentation which evaluates the statutory rights given to a consumer in their dealings with a business and the remedies available. You will not be delivering this presentation just creating it. * Give a judgement, based on evidence you have collected for M3, about how well the law protects the consumer and business, including damages and equitable remedies (Give a detailed evaluation of how well the law protects consumers and businesses * Are there sufficient remedies for consumers * Are there sufficient remedies for businesses * Are some better than others? * You need to provide a comparison of the protection given to consumer purchases and business purchases from another business * Compare the different remedies available to consumers and to...
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...Virtual Workplace Training- Employee Today’s technology enables employees to work anywhere and everywhere, giving the word “workplace” a whole new meaning, and a new set of opportunities. For every organization to be successful, managers and supervisors have to train and develop employee skills in order to better the performance of individuals within the company or organization. High performing organizations recognize the need to use the best raining and development techniques to increase their competitive advantage. In a virtual workplace, this many seem difficult since there is not “real space” for work but there are many alternative ways to train and develop your employees. Training involves the employee acquiring skills or learning concepts to increase their performance. (247) All training types such as computer based training, on the job training, vestibule and apprenticeship training should be more meaningful. A manager should avoid lack of reinforcement because employees who are praised for doing well when then they will be motivated to continue doing their job well. In a virtual Workplace where employees are working from home or on the road a strong leadership in training is a must for managers. There are several types of training programs you as a manager could use when training your employees. On the Job training is a popular type because the senior employee or supervisor show the trainee how to preform the job and they are allowed to do it under the trainers...
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...Evaluation and training plan for a safer workplace By Laura Leyland Introduction I have previously worked for a Chinese restaurant of which I was manager. The restaurant is owned by a couple, the husband being the head chef and the wife managing the business side, along with their daughter to manage the bar and the four kitchen hands and chefs, also family members, this is a tightly run family business. The eight causal waitresses were mainly high school students and only two over 18 year olds to manage the bar. The waitresses’ duties included customer service, setting tables, dishes, phone orders for takeaway, dining in orders, serving drinks and food, checking on and clearing tables. The business is singularly run. The restaurant prides itself on serving authentic Cantonese cuisine within their relaxed, comfortable dining environment. The restaurant could hold around 60 guests with the option of an over flow room, if not having been hired out for a function, could also hold another 50 guests. Open for dinner six nights a week, and Sunday lunch. The restaurants environment is set as fun for all the family while the working environment could get to be more stressful than necessary. Lengths of shifts could range from two-seven hours depending on how busy the night got. Although shifts barely went longer than five hours, breaks for staff were something that was not managed well. Waitresses complained that the owner did not respect them or take responsibility if she was...
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...Competency Framework Grid A competency is how successful or efficient someone is able to do a specific job. Working with the Team Customer Service Communication Skills Level 1: Entry Level, first job Acts in a fair and respectful way when dealing with others. Ask open questions to appreciate others’ point of view. Put forward their own views in a clear and constructive manner, choosing an appropriate communication method. Write clearly in plain simple language and check work for spelling and grammar. A customer may feel as if they need help to find a specific product or service as they may not be used to the company Will listen to the views of customers and act sensitively with their problem. The employee will have no experience on how to communicate with other employees and managers as they will not be familiar with everyone yet and their mannerisms of how employees communicate with one another. Level 2: One year of experience After one year of experience an employee will know all other employees very well and be able to give good input towards a group and feel confident working as a team. An employee will be more familiar with a company after a year of working there, this means they will be able to answer any questions that customers have and help them with anything they need as they have gained knowledge over the last year. After a years’ experience an employee will understand all the communication skills within the business and be able to communicate...
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...the main criteria. Long Service Awards: Employees who complete five years and ten years with the organization are rewarded for their loyalty. CMD Awards: This is the most coveted and sought after award. Special awards are given by our respected Chairman and Managing Director to individuals across various levels for their outstanding contributions. Workplace Training Training in the Workplace Different businesses face different issues within the workplace. A manufacturing plant, a warehouse, a retail store, or an office will each have different needs and different motivations for considering workplace training. The need for training in the workplace may be safety related such as forklift training and manufacturing training where there are safety hazards not experienced in other business. Training may be required to ensure the company delivers great customer experiences such as in offices with reception staff or in retail environments. The advantages of having staff progression opportunities supported by training in team management and leadership may lead to the development of workplace training programs. Triggers for Workplace Training Business can be stressful enough whether you ar an owner, director, manager or employee. There are obvious stresses related to productivity and...
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...JOINT HEALTH AND SAFETY COMMITTEE (JHSC) CERTIFICATION PROGRAM CONSULTATION PAPER November 18, 2009 Prevention Division Workplace Safety & Insurance Board + JOINT HEALTH AND SAFETY COMMITTEE CERTIFICATION PROGRAM CONSULTATION PAPER Invitation to Participate................................................................................. 3 1. Introduction ................................................................................................. 4 a) Purpose of Consultation ....................................................................................................... 4 b) Legislative Framework ......................................................................................................... 5 c) The Certification Process...................................................................................................... 5 d) Certification Training Outcomes ............................................................................................ 6 e) Certification Standards ........................................................................................................ 6 2. Certification Review Committee .................................................................. 7 a) Objectives .......................................................................................................................... 7 b) Composition ............................................................................................................
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... Introduction Colligan and Higgins (2006) define workplace stress as the “change in one’s physical or mental state in response to workplaces that have an appraised challenge or threat to that employee.” The authors divide stress into two categories: eustress and distress. In eustress, the positive stress, the associated stressor has been cognitively appraised as positive; distress is the negative kind of stress, such as that experienced by employees who feel frustrated by a pressure to perform. All employees respond cognitively, behaviourally, emotionally, and physically to both eustress and distress. Moreover, the authors identify three levels of stress—acute, episodic, and chronic—each level of which has associated emotional and physiological symptoms. The authors point out that several factors contribute to workplace stress, such as a toxic work environment, an unmanageable workload, and challenging working hours, while adding that training can help alleviate workplace stress. Shuttleworth (2004) argues that training in workplace management can help employees become more resilient in the face of stress and better able to tackle the root causes of stress-related problems. Key Assumptions Colligan and Higgins (2006) make the following key points about workplace stress: * Workplace stress can lower productivity, increase absenteeism, and create pervasive patterns of dysfunction in the workplace. Workplace stress will also lead to changes in employees’ work habits...
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... Participants Manual/Trainee Manual | HN2150 – Managing Performance through Training and Development | | This assignment provides the Participants/Trainee Manual that NL Safety Co. will utilize in the delivery of training to Summit Appliances Inc. | Health & Safety Training Summit Appliances Inc. Developed & Administered by NL Safety Co. www.nlsafety.ca TABLE OF CONTENTS WELCOME3 EXPLANATION OF TRAINING SESSION4 LEARNING OBJECTIVES5 AGENDA6 LEARNING NOTES7 APPENDICES19 BIBLIOGRAPHY30 Welcome We would like to welcome you to our training session on behalf of NL Safety Co. and we would like to thank the management and executives of Summit Appliance Inc. in recognition of the time and resources set aside to facilitate this very important training session. I would like to call upon Mr. Sid Lawrence, your CEO, to say a few words on behalf of Summitt Appliances Inc. Housekeeping Items Identification and review of housekeeping rules/points as follows; * Sign-in sheet is provided at the front of the class. Ensure you have filled out the information and signed-in. Please print clearly as this information will be used to complete your course certificates at the end of the day; * the location of washrooms just outside and to the left of the classroom entrance; * cell phones are to be turned off or placed on silent during training sessions; * Fire exit is to the right of the classroom entrance, down the stairwell and...
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...Effective Diversity Management Essay Workplace Diversity: A Contribution to Organisational Success Abstract Workplace diversity is vital for any organisation. The benefits diversity can bring are able to drastically change the performance of an organisation. The following essay explains the essence of workplace diversity, describes the difficulties that may arise in diversity management, and presents the key benefits that it can bring to an organisation. With these issues explained, it is evident that organisations can benefit from workplace diversity and how it can make them successful. Workplace Diversity: A Contribution to Organisational Success Workplace diversity incorporates more than it seems at a glance. Diversity presumes mainly cultural, racial, and gender differences, because these are the most visible distinctions between people. There are, however, many other characteristics in which employees differ. Rice (2010) defines diversity as “differing cultures, languages, ethnicities, races, sexual orientations, religious sects, abilities, classes, ages, and national origins of individuals in an institution, workplace, or community.” (p. 96). As far as the workplace is concerned, diversity is crucial for it. Employees of different cultures, races, ages, classes and backgrounds can make their own unique contributions to the development and performance of an organisation. This is why numerous “business and governmental organisations have implemented workforce...
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...What are the major ethical issues associated with conflict in the contemporary workplace? Option B 9/27/2012 HRMN365 \la In the earlier centuries, contemporary workplaces put all of their focus on making their organization grow; however in the twenty century there have been more and more major ethical issues such as Employee Behavior, Harassment, and Paying Employees Equally associated with conflict in the contemporary workplace. Since the rise of ethical issues in the contemporary workplace, it is no longer in the organization hands to enforce ethic training; Courts have made a decision that ethics training became a legal requirement “federal guidelines and state laws make it essential that you provide your employees with a compliance training program on certain laws and ethics-related topics” (Ethics Training Program & Corporate Compliance Training Programs, n.d.). Researchers haves said (Ferrell, O.C., Fraedrich, John and Ferrell, Linda, 2008) that by having an ethical workplace, your organization will benefit from it; it is the key to building an ethical work environment. “A compliance Training program will save you money by reducing the number of legal claims and the costs of investigating, litigating, and resolving those claims” (Ethics Training Program & Corporate Compliance Training Programs, n.d.). With organizations teaching and communicating their values and principles ensuring that employees know proper policies will also reduce some of the major...
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... 1.2 Workplace Safety Defined 1 2.0 DISCUSSION OF FINDINGS 2 2.1 Workplace Injury Statistics 2 2.2 Types of Safety Training 6 2.3 Negative Association with Training 10 2.4 Positive Association with Training 12 3.0 CONCLUSION AND RECOMMENDATIONS 14 3.1Why safety training in a workplace is a necessity? 14 LIST OF ILLUSTRATIONS 1 Types of injury 5 2 List of hazards of a job 6 3 Specific Precautions Requirement 7 REFERENCES………………………………………………………………………………18 APPENDIX ………….19 | Introduction Background Today’s workplaces consist of workers who are not educated enough about safety training and the effects this has on employee and the organization. Workers who are well trained are less likely to have injuries; less likely to causes other incidents (such as property damage) and if they are trained they are able to get the work done in a timely manner and most importantly safety. To have a safe environment, everyone must take action to prevent an injury by taking time to ensure procedures are followed. This paper will discuss the benefits of educating workers on safety training and explore the necessary types of training available in a workplace and make recommendations...
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...Diversity in the Workplace Diversity in the workplace means celebrating the differences between us and everyone else we work with in our place of employment. Diversity is represented in a number of characteristics such as ethnicity, sexual preference, age, religious affiliation, learning styles, education and life experiences. It's important to understand how these differences affect motivation, performance, our interactions with others, and professional achievements. (Scott, n.d.) Diversity not only affects how people perceive themselves, but also in large part how they perceive others. Those perceptions affect all the interactions they will have with one another. Human resource personnel need to affectively deal with multiple types of issues such as communication, adaptability and change in order for a diverse group of employees to function as an organization. Over the next several years, diversity within organizations will continue to increase. Successful organizations currently recognize the need to immediately respond to this need and are willing to put their money where their mouth is. These organizations are ahead of the game and are ready and willing to invest what is required of them to manage diversity in the workplace now. Communicating Diversity Diversity training and education is an imperative part of supporting the customer service efforts of an organization. Organizations who implement diversity training will have a better understanding of what barriers...
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...Benefits of a Diverse Workplace Outline I. The history of diversity programs A. Equal Employment Opportunity Commission 1. History of how the EEOC was created. 2. How EEOC affects diversity and anti-discrimination today. B. Affirmative Action 1. History of affirmative action. 2. How affirmative action affects diversity today. II. Benefits of a diverse workforce A. How a diverse workplace is a more productive workplace. B. How creating a diverse workplace can improve the bottom line. III. Implementing diversity training A. The positive aspects of implementing diversity and sensitivity training. B. The negative aspects of not implementing diversity training. IV. Diversity during the recession A. How the recession has impacted diversity programs. B. How the recession has impacted minorities. In the years following the Civil Rights movement human resources personnel has had to alter from the old ways of recruitment and selection. This paper will show how government legislation and the evolving mindset in America have opened the doors to racial and ethnic diversity in the workplace and what impact it has...
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