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Unit 17 Marketing Intelligence

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UNIT 17: MARKETING INTELLIGENCE
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LO1: UNDERSTAND BUYER BEHAVIOUR AND PURCHASE MAKING DECISION 1.1 Describe the main stages of the purchase decision-making process for an individual consumer (i.e. business-to-consumer)

Buyer Behaviour and Decision Making Process
Customers go through five stages of decision making process in any kind of purchase. The diagram below summarises it.

The above model is essential in making marketing decisions. Customer buying process starts with “Need Recognition”, in which buyer identify a need or a problem (hungry, fever). Some times in these stage customers respond to a marketing stimulus (aroma of chocolate muffins and coffee while passing the coffee shop). The next stage is “Information search” in this stage if the need is very strong then customers do not search a lot of information and buy product or service close to hand, if not then customers obtain information from family, friends, neighbours, advertising, TV, radio, retailers or by handling and examining or even testing. In the third stage “Evaluation of alternative” customers uses the information gathered and chooses between alternative brands, products or services. After evaluation, customer makes the purchase. The last stage is “Post-Purchase Evaluation”, this stage make a customer feel either satisfied or dissatisfied with the purchase, if customer feels satisfaction then they will stick to the brand, product or service in not then they will switch to the alternative in the next purchase. (tutor2u.net)
1.3 Explain two factors that could affect buyer behavior Factors Affecting Consumer Purchasing Behaviour
Various factors influence purchasing habits such as; personal, social, psychological and cultural. Only two are discussed below; personal and social.
Personal Factors that influence purchase behavior are consumer’s age, occupation,

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