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What Is Non-Therapeutic Communication Case Study

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Group 2: Chanra Seth, Amy Krzyminski, Rebecca Bradshaw, Emily Lindensmith, Austin Radmall, Jessica Salas, and Parker Jones
Case Study #9

Provide a brief overview of the case.

In our discussion of the case Rebecca started by providing a recap. The patient, Mr. Russell Speeder is in a rehabilitation facility. The case begins when Nancy, Russell’s daughter, walks up to the nurse’s station visibly upset. She asks to talk to Russell’s nurse and is ignored by the AP at the front desk. Finally, she asks for Mr. Speeder’s nurse. John introduced himself as Russell’s nurse and asked her how he could help. Nancy expressed her frustration that every morning she has come to visit, her father was still in bed. This was outside of his normal routine. She stated that her father is an early riser and that the disruption of his routine would make it difficult for him to adjust to being …show more content…
As a group, we discussed the importance of having a good and positive therapeutic form of communication. As observed in this case, Mitch used many forms of positive communication that really seemed to calm Nancy. On the contrary the other workers were short and inconsiderate to Nancy’s concerns. This only made the situation worse and escalated Nancy’s frustration. Parker mentioned how easy it is to make someone upset by not communicating in a calm manner. Jessica expressed her concerns about how the nurse automatically responded by stating they couldn't meet the patient's requests due to being too busy. They didn't even bother to see if it was possible to accommodate their concerns. Austin brought in his personal experiences from pharmacy. Noting that having therapeutic communication can really de-escalate a frustrated person. In the end, we learned that it is important to validate the concerns of the patients and their families and work hard to accommodate those concerns within

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