Premium Essay

Why Diversity Programs Fail

Submitted By
Words 1715
Pages 7
Why Diversity Programs Fail?
By Frank Dobbin and Alexandra Kalev (2016)
Harvard Business Review (July/Aug. 2016)
Businesses started caring a lot more about diversity after a series of high-profile lawsuits rocked the financial industry. In the late 1990s and early 2000s, Morgan Stanley shelled out $54 million—and Smith Barney and Merrill Lynch more than $100 million each—to settle sex discrimination claims. In 2007, Morgan was back at the table, facing a new class action, which cost the company $46 million. In 2013, Bank of America Merrill Lynch settled a race discrimination suit for $160 million. Cases like these brought Merrill’s total 15-year payout to nearly half a billion dollars.
It’s no wonder that Wall Street firms now require new hires …show more content…
firms and interviewing hundreds of line managers and executives at length, we’ve seen that companies get better results when they ease up on the control tactics. It’s more effective to engage managers in solving the problem, increase their on-the-job contact with female and minority workers, and promote social accountability—the desire to look fair-minded. That’s why interventions such as targeted college recruitment, mentoring programs, self-managed teams, and task forces have boosted diversity in businesses. Some of the most effective solutions aren’t even designed with diversity in …show more content…
One reason is that three-quarters use negative messages in their training. By headlining the legal case for diversity and trotting out stories of huge settlements, they issue an implied threat: “Discriminate, and the company will pay the price.” We understand the temptation—that’s how we got your attention in the first paragraph—but threats, or “negative incentives,” don’t win converts.
Another reason is that about three-quarters of firms with training still follow the dated advice of the late diversity guru R. Roosevelt Thomas Jr. “If diversity management is strategic to the organization,” he used to say, diversity training must be mandatory, and management has to make it clear that “if you can’t deal with that, then we have to ask you to leave.” But five years after instituting required training for managers, companies saw no improvement in the proportion of white women, black men, and Hispanics in management, and the share of black women actually decreased by 9%, on average, while the ranks of Asian-American men and women shrank by 4% to 5%. Trainers tell us that people often respond to compulsory courses with anger and resistance—and many participants actually report more animosity toward other groups

Similar Documents

Premium Essay

Bruin Diversity Case Study: Gratz Vs. Bollinger Cases

...1. Is the Bruin Diversity Plan constitutional according to the Equal Protection Clause, strict scrutiny, and the Grutter v. Bollinger and Gratz v. Bollinger cases? Your response should include a summary of the basic facts and holding of the Grutter and Gratz cases and clearly apply the legal test of strict scrutiny to the Bruin Diversity Plan. The “Bruin Diversity” plan is a proposed admission policy that’s goal is to promote greater student body diversity. The “Bruin Diversity” plan has four stated goals. Goals that aim to reduce historic deficit of ethnic minority groups, to remedy the effects of societal discrimination of ethnic minority groups, to increase the number of professionals who will practice in underserved communities, and to obtain an ethnically diverse student body. The “Bruin Diversity” admission process will utilize a “Selection Index” (point system). The ethnic minority applicants will also receive an extra 20 points and be evaluated by a special committee. Approximately 33% of all admission slots will be given to ethnic minority groups, thanks to...

Words: 1444 - Pages: 6

Free Essay

Managing Diversity in Workplace

...Managing  Diversity  In  Workplace   Evans  Winata   Challenge  Statement   It  all  started  with  an  email  containing  an  offensive  joke,  as  shown  below.       Morning  Puzzle:  Do  you  recognize  these  acronyms?     UFO   IBB   NAACP     Answer:     UFO  =  Ugly  ________  Orientals;     IBB  =  Itty  Bitty  Breasts;   NAACP  =  _______,  Apes,  Alligators,  Coons  and  Possums   Figure  1.  Email  with  an  offensive  joke                     As   a   result,   the   email   spread   like   a   tidal   wave   throughout   the   company   and   hit   the   press,   causing   the   media   to   ask   for   comments.   Employee   morale   was   down.   While   women   and   minority  employees  were  emotionally  hurt,  it  also  caused  fear  and  worry  among  white  male   employees  since  they  might  be  accused  of  starting  the  email  and  strong  action  might  even   be  taken  against  them  for  simply  agreeing  with  the  sentiments.     John   Henderson,   the   CEO,   then   ordered   Jeff   Rice,   Vice   President   of   Corporate   Human   Resources   to   deal   with   the   issues,   find   out   what   the...

Words: 2037 - Pages: 9

Premium Essay

Organizational Behaviors of Google

...Google the Best Place to Work, and its Organizational Environment BUS 322: Organizational Behavior Richard M. Lorah Professor Kristian N. Morales 7/27/2014 There are a lot of great companies to work for in the world today. Organizational behavior plays a big role in how well the company operates, how great the employees feel and how well the company can be competitive in the global market. The company of my choosing was Google because it seemed to be an interesting company to write about. Google is the leading search engine in the world, and also is a leading technological innovation company with many projects that are geared for a more advanced world of living. Another cool thing about Google is that it was voted number one on the 2014 Forbe’s list of best places to work for. It has been on the list for eight consecutive years and also has been on the list for two years as number one. Google Inc. has received a lot of attention and acclaim for its unusual organizational culture, which is designed to encourage both loyalty and creativity. Google has created many significant products through this emphasis on innovation, including the Google search engine, Google Maps and the Google Chrome Web browser (Thompson, 2014). Google's unofficial motto is “Don't Be Evil,” and many of its policies and corporate decisions are based on trying to live up to this motto. Although it may seem eccentric to pursue such an approach in a business environment where profit is always the...

Words: 1310 - Pages: 6

Premium Essay

Workplace Diversity

...Workplace Diversity Workplace Diversity 1. Describe an approach to a business diversity program that would be pragmatic and ethical. Most business people would want to be both pragmatic and ethical. Pragmatic ethics is a theory of normative philosophical ethics. Ethical pragmatists think that norms, principles, and moral criteria are likely to be improved as a result of inquiry. According to the reading “Quadrant I is where most of the ethical arguments for diversity in the workplace are likely to be located (Harvey, 2012)”. These teleological ethical arguments are similar on the surface to the pragmatic economic justifications for diversity. Using the matrix approach is a useful way to think about the possible relationships between pragmatism and ethical choices and ultimately aid in the business diversity program. 2. What are some possible explanations for the hesitancy to discuss ethics in the workplace? Conversations about ethics and values can be challenging. We struggle with openly disagreeing with other people on moral grounds, since it may appear that in doing so we place ourselves on the “moral high ground.” In addition, there is a perception that someone who is willing to talk about ethics lacks the toughness to be an effective leader (Adenle, 2011). This is based on the assumption that making tough choices means, making choices that are unethical. It takes courage to make unpopular decisions that reflect ethical values, and those people who stand up for...

Words: 687 - Pages: 3

Premium Essay

Organizational Behavior

...Organizational Behavior of Google Organizational Behaviors of Google Best Place to Work, and its Organizational Environment BUS 322: Organizational Behavior Sean Davis Professor Edward Miller 4/25/2015 2 Organizational Behavior of Google Where you work is very important because you are there most of your time. When you  choose a company to work for organizational behavior becomes a factor, whether you know it or  not. Organizational behavior plays a big role in how well the company operates, how great the  employees feel and how well the company can be competitive in the global market. If I could  choose any place to work at it would be Google. Google is an innovative company that pride  themselves on autonomy and diversity. Google is the leading search engine in the world, and also is a leading technological  innovation company with many projects that are geared for a more advanced world of living. In  2014 Google was voted one of Forbes lists of best places to work for. It has been on the list for  eight consecutive years and also has been on the list for two years as number one. Google was  also number one on the Glassdoor list which is made from the reviews of employee's. Clearly  I’m not the only one that thinks Google is a great place to work. Google Inc. prides itself in being different. Google has received a lot of attention for its  unorthodox organizational culture, which is designed to encourage both creativity and also  faithfulness. ...

Words: 1595 - Pages: 7

Premium Essay

Diversity in Workplace

...Diversity assignment MIB 33 group A Pierre-Luc Giulj Hala Announ Federica Terruso Qiangwen Zhang Summary: Sid Shawn is a 10-year veteran of MNO Financial Services and a mainstay of the pension marketing group. He has been a good, consistent worker and an invaluable resource for the salespeople and consultant relations managers. Sid also weighs 400 pounds, so when he is the only internal candidate for the customer-facing position of consultant relations manager, sales and marketing VP Bill Houglan feels that he has a tough hiring decision to make. Indeed, the position of consultant relations manager means that Sid would stand for the image of the company. As a result it may cause some negative effect on the company’s impression towards clients. On the other hand, Sid is familiar with the company’s products backward and forward, he has even already found potential client, Dick Huff, for the equity product. This case explores whether a talented employee obesity’s should affect his manager’s decision whether to promote him. We consider issues of discrimination, diversity awareness, and employer intervention in matters of employees’ health. Recommendation: Bill should give Sid a chance to try the new job because: * He has the required skills for the job. * He is an internal candidate so he already knows the company very well. * He has a great personality and good social relations with his co-workers. * Bill should monitor Sid’s performance and see if the...

Words: 1068 - Pages: 5

Premium Essay

Federal Government

...include motivating employees, developing and maintaining programs as well as encouraging diversity. Xerox is one of those companies that strongly believes in diversity and have received positive rapport from top business magazines, news broadcasters and other corporations. The organization has made significant changes to accommodate minorities and women. Including these changes into their organization had resulted in promoting many women and minorities into higher positions. Discuss how human resources professionals can ensure that top organizational leaders encourage managers and employees to follow laws and guidelines. A corporation can reap the negative effects when employees fail to abide by the laws and guidelines. To encourage employees to follow the laws and guidelines, the corporation can initiate several steps. It is very important that the employees are made aware and to do so, the corporation must make available the necessary information to inform these employees. During the recruitment and selection process, human resources management should let possible and selected candidates know about the laws and guidelines that must be followed. This will ensure that employees are knowledgeable. Managers should also be schooled on what types of questions they should avoid during the interviewing process. These questions should exclude facts or information in regards to race, sex, gender or disabilities. Managers who fail to do so when interviewing candidates will lead the organization...

Words: 911 - Pages: 4

Premium Essay

Eth/125

...PhD. Week 9 Final Assignment My experience in this Culture Diversity course has given me a new insight and thought provoking information that has helped me to relate and understand diversity in a new and different way than I had before. Diversity can be such an interesting topic. When one mentions the word “diversity” several things come to mind. An most often, the first thing that comes to mind is the diverse culture, right here in America. To gain a better understanding of all the different cultures around the World. A person could spend their lifetime traveling around the world, from one culture to another. Why do that? When all one has to do is sit back and take in the daily occurrences and experience everything around them. Right here in America. It is hard to find a country more culturally diverse than our very own, and yet we fail to see it. There are several reasons why one could fail to see all this diversity, whether it be a lack of understanding or just a lack of willingness to understand. For a country that is called “the melting pot” (Schaefer, 2012, p.24), we certainly still have a prevalent degree of prejudice and discrimination. Some would call it a lack of insight and willingness to grow, I prefer to call it ignorance and fear. Fear of differences and change. Diversity is the inclusion of different types of people from different races and culture in a group of organization. Diversity is valued because it allows all of us human being to be equal, as...

Words: 2058 - Pages: 9

Premium Essay

Diversity

...Awodipe AMBA 600 How Does Diversity Impact The Workplace? Issues of Diversity are common in small and big corporations in the United States. As defined by Webster dictionary, diversity is “the inclusion of individuals representing more than one national origin, color, religion, socioeconomic stratum, sexual orientation”. Diversity in a workplace is how people perceive themselves and the individuals they work closely with. In turn, that perception good or bad can affect the way employees interact with one another in a workplace. Although diversity in a work place is seen as a good thing, it also poses some difficult challenges for business organizations. In order for an organization to succeed at being diverse, they must first understand the benefits of a diverse work environment, the true meaning of what it is to be diverse, and how to improve diversity in the workplace. When talking about diversity and trying to achieve a diverse work place, it is very important for an organization to understand the benefits of having a diverse work environment. Organizations with a diverse work place have shown to thrive and be more successful than homogeneous groups. I believe the reason for this is due to the different ideas and perspectives each individual in a diverse group brings to the table. According to the article “How Diversity Works” Paul (2014) stated “the benefit of having diversity in a group is the creativity that it brings out of the group. Diversity encourages the members of...

Words: 1523 - Pages: 7

Premium Essay

Affirmative Action: Helping or Hindering?

...You? “You must fail in order to succeed.” This is something that is repeatedly said to students as they prepare to begin their college careers. We encourage failure to remind everyone that no one is perfect and not everything in life will work out exactly the way it is planned. Unfortunately, this may not be having the effect on students that it’s supposed to. In fact, what if the idea of failing is setting up students to just be mediocre rather than be as appealing to a future employer as possible? It is now overwhelmingly common for a student to graduate with their Bachelor’s degree, only to not be able to find a job in their field of study. Affirmative Action is a well known policy in the world, especially as these high school students begin their college application and admissions process. It assures them that regardless of religion, gender, or race, they are all being held at the same standard. But if we tell these students that even when they fail, they can succeed, we’re setting them up for subpar work, only for them to be handed a job over someone who truly deserves it. Affirmative Action policies have a negative impact in the academic world and workplace because while everyone does in fact deserve equal rights, the policy creates an environment that caters to discrimination when it is supposed to eliminate it. During the 1960’s The Civil Rights Movement created the Equal Employment Opportunity Plans (EEOP). From this came the Affirmative Action Programs (AAP). The purpose...

Words: 2135 - Pages: 9

Premium Essay

Diversity Audit of Walmart

...HR 582 DIVERSITY AUDIT WALMART Yeliz Makuloglu Executive Summary An organization’s success and competitiveness depends upon its ability to embrace diversity and realize the benefits. When organizations actively assess their handling of workplace diversity issues, develop and implement diversity plans, they make business sense for both for profit and not for profit companies. Creating a diverse workforce provides tremendous opportunities for organizations and individuals to tap into the ideas, creativity and potential contributions inherent in a diverse work force. In this paper we will be analyzing WALMART and its diversity workforce. Most of the information was conduct from the manager who is working at WALMART located Clearlake. Organizational Background This paper will be evaluating the diversity initiatives of Wal-Mart. Sam, who first brought the idea of this corporation, traveled the country studying everything he could about discount retailing. He became convinced American consumers wanted a new type of store. Trusting his vision, Sam and his wife Helen put up 95 percent of the money for the first Wal-Mart store in Rogers, Ark. Discounters such as Kmart quickly expanded in the 1960s, while Sam only had enough money to build 15 Wal-Mart stores. In 1972, Wal-Mart stock was offered for the first time on the New York Stock Exchange. With this infusion of capital, company grew to 276 stores in 11 states by the end of the decade. The first Supercenter opened...

Words: 3994 - Pages: 16

Premium Essay

Diversity

...------------------------------------------------- Associate Program Material Diversity Worksheet Answer each question in 50 to 150 words. Provide citations for all the sources you use. 1. What is diversity? Why is diversity valued? According to Online Etymology Dictionary (n.d), It means to be able to understand that each individual is different. I can be also be with dimension of race,ethnicity,gender,sexual orientation,secio-economic statues,age,physical abilities, religious/political beliefs. They are the differences in a safe,positive, and subsistence environment. The value of diversity comes from noticing the separation between people and accepting that there are differences in valued resources. We must also remember nobody is completely the same. 2. What is ethnocentrism? In what ways can ethnocentrism be detrimentalasociety? According to Dictionary.com Unabridged (n.d). It is the tendency to look at the world primarily from the prospective of one’s own culture. Ethnocentrism has its positive and negatives aftermath. It can encourage socities to advance their technology researches. But on the other hand it can also make socities refuse to accept an idea or concept because they came from a totally different society. 3.Define emigration and immigration. According to Online Etymology Dictionary n(n.d) Emigration is the act of leaving one’s country or region with the intent to settle pemanetly in another Immirgration basically the same but from the...

Words: 472 - Pages: 2

Premium Essay

Diversity Training

...role of HR Manager is assumed at a company that has recently received complaints from employees about a lack of inclusion. An overview for a training program on diversity and inclusion for your organization's first line supervisors will be presented. In addition to a plan for the types of exercises, role-playing, or activities that will maintain participant interest and enhance the learning outcome in the body of the training plan.  The utilization of both "Social Learning Theory" and "Adult Learning Theory" will be displayed in this training plan. Provide rationale for the activities and how they relate to the two learning theories. Lastly, I will discuss how this diversity training can modify employee morale, improve workforce inclusion, and lead to more managerial success.  Inclusion Methods Inclusion training plays an important role in creating the climate for a diverse workplace. It is important to ensure that everyone embraces inclusion. As an HR manager, if I was informed that an employee felt excluded I would seek improvement, accept feedback and listen to the concerns of all employees, there is always room for growth. A viable option for exclusion would include Team-building activities. Such activities provide an excellent opportunity that promotes employees interaction. Team building activities improve diversity with activities like picnics. I would consider holding a team-building exercise away from the office so that employers would consider inviting their...

Words: 1172 - Pages: 5

Premium Essay

Managerial Decision Making and Management Organizational Change

...leadership include managerial decision-making and managing organizational change. The two are closely related, enough so that for one to be affective the other has to be just as successfully managed. A good leader possesses the quality of good managerial decision-making, learning from experience, creating change, diversity and creative decision-making (Hellriegel, 2011). A successful leader is also one who is organized in the process of change (Hellriegel, 2011). Today’s leaders have different challenges than managers of businesses from over a decade ago. New technology has helped coordinate structure more efficiently and improved cost performance (http://www.kmbook.com /change/). As recently as the 1980’s new stresses such as balancing with shareholders, narrowing down operating efficiency, working with world markets and an entirely new form of competition, have all increased the demand for leaders good decision making and creating organized change. The success of any business heavily relies on these two factors. One of the key factors in a successful manager managerial decision-making that relies on: learning from experience, creating change, diversity and creative decision-making (Hellriegel, 2011). Learning from experience is a vital piece of decision-making as it helps figure out what a business should and should not do again. Three pieces to this process include assessing certainty, risk and uncertainty (Hellriegel, 2011). When thinking about certainty, a manager...

Words: 1436 - Pages: 6

Free Essay

Eda 551

...learning, and high expectations. (ISLLC 2008: 2A; ELCC 2.2, 3.2) • Explain a principal’s responsibility in instructional supervision. (ISLLC 2008: 2D; ELCC 2.4, 3.1) • Develop the instructional and leadership capacity of staff. (ISLLC 2008: 2F; ELCC 2.4) Relevancy of Task to Principal Candidate Effective leaders are often faced with situational crises that involve the need for immediate teacher supervision and evaluation. They will be asked to assess the situation, identify the appropriate path to follow, and recommend possible solutions to the crisis. Assessment: Student Prompts/Teacher Directions 1) Individual: A Sticky Affair: Evaluating Teachers (Benchmark Assessment) a) General Practicum Information: i) Review the EDA Program Handbook in its entirety in Module 1. ii) Identify a principal in an area Title I school who is willing to work as your mentor as you move through this class. Contact this principal, identify yourself as a GCU student, and request an opportunity to shadow the principal and observe, participate, or lead in the day-to-day undertakings and responsibilities of the principal. iii) The 15-hour practicum/field experience in this course is framed by Action Inquiry, a process used by school leaders to identify and solve problems.** An Action Inquiry template is available in Course...

Words: 2205 - Pages: 9