of 2011. We would like to thank our instructor Dr. M Mosleh Uddin for his help and guidance during the process of writing this report. We would also like to thank him for supervising us and providing us all the necessary information during this study. We would like to thank all the respondents for giving time to fill up the research questionnaire. Finally, We would like to express our gratitude to all the people, who have supported us during the process. Ahmed Wasiful Alam H M Iftekhar
Words: 9200 - Pages: 37
Strategy, Customer Performance Measures and Performance in the Hotel Industry NOR AZIAH ABU KASIMa* AND BADRIYAH MINAIb b Graduate School of Management, Universiti Putra Malaysia Faculty of Economics and management, Universiti Putra Malaysia a Customer relationship management (CRM) has been increasingly adopted because of its benefits of greater customer satisfaction and loyalty, which in turn, leads to enhanced financial and competitive performance. This paper reports on a study that examines
Words: 4685 - Pages: 19
PREFERENCES OF MOBILE NETWORK CUSTOMERS: - A CASE STUDY Project submitted to the Mahatma Gandhi University in partial fulfillment of the requirements for the award of the Degree of Bachelor of Arts in Economics Submitted by Jithin Thomas [Reg. No. SAAD10158223] Under the Supervision of Prof. Mr. Johnson K Joyce. MA, Assistant Professor Department of Economics, St. Berchmans College, Changanacheery DEPARTMENT OF ECONOMICS St. Berchmans College NAAC Reaccredited A+ College
Words: 9718 - Pages: 39
European Journal of Marketing Service behaviors that lead to satisfied customers Kathryn Frazer Winsted Article information: To cite this document: Kathryn Frazer Winsted, (2000),"Service behaviors that lead to satisfied customers", European Journal of Marketing, Vol. 34 Iss 3/4 pp. 399 - 417 Permanent link to this document: http://dx.doi.org/10.1108/03090560010311920 Downloaded on: 16 September 2014, At: 19:29 (PT) References: this document contains references to 72 other documents. To copy
Words: 11616 - Pages: 47
MBA HR Project Employee Satisfaction 1. Certificate Formats - Title, project certificate, student declaration sample, Acknowledgement sample letter etc. 2. Executive Summary 3. Introduction 4. Research design 5. Analysis 6. Synopsis & conclusions 7. Key findings 8. Recommendations/suggestions 9. Bibliography and Questionnaire CHAPTER 1 INTRODUCTION Employee satisfaction has been defined as a function of perceived performance and expectations. It is a persons’
Words: 7808 - Pages: 32
Chapter 1 PROBLEMS AND ITS SETTING Background of the Study Davao del Norte - Punong Restaurant is one of the best restaurants found in Tagum City, Davao del Norte. With their delicious dishes and first class delicacies, you would certainly find time to go back and take a stroll to this dazzling restaurant where you will surely find satisfaction. Punong Restauant is located along the national highway, about 10km before reaching Tagum City proper. The restaurant is a Malay inspired: elevated on stilts
Words: 1622 - Pages: 7
on Customer Satisfaction on Land Owners of Amin Mohammad Group: a Study on Corporate Branch. [pic] Nazmus Shakib Topu ID No: BBA- 060160217 Major in Marketing Department of Business Administration Date of Submission: 03 June, 2010 [pic] An Internship Report on Customer Satisfaction on Land Owners
Words: 6746 - Pages: 27
The findings of the study indicated that the common service-quality variables that were creating customer satisfaction could be categorized into four broad groups; these are Support & Facility Factor, Employee Performance Factor, Customer Relation Factor and Communication Factor. The variables covered issues such as environment, materials, accurate service, prompt service, complaint handling, service provider’s knowledge, executive’s knowledge, service provider’s behavior, executive’s
Words: 392 - Pages: 2
as TATA, Future Group etc, Tesco of the UK and Wal-Mart from the USA have already set up plans to expand their business in the country, these are two of the heavy weights in the global retail industry. The organised sector in an effort to retain customers have introduced a variety of loyalty programmes and schemes, however due to the dominance of the unorganised sector in India the effectiveness and the consumer’s perception about such schemes have not been studied comprehensively. Therefore this
Words: 19189 - Pages: 77
and customer satisfaction. In a world where there is a fast food restaurant on every corner, there has to be something to make one establishment stand out from the others. Five Guys’ stance on quality and satisfying the customer has gotten them many awards and recognition over the years. They have proven to be a grade above most of their competitors. From day one Five Guys has stayed simple by sticking with the basics. The company was founded on the principles of quality, great customer service
Words: 1195 - Pages: 5
