In today’s competitive market place, the importance of customer satisfaction, will determine the outcome of an organizations success and there place in a competitive market. This has been an industry focus because of managerial strength and company profitability. Customer satisfaction will have a positive effect on the organization because a satisfied customer establishes the foundation of an organization. Customer satisfaction is the outcome felt by those that have experienced an organizations performance
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Yazdanifard Center of SNHU Programs HELP College of Arts and Technology Kuala Lumpur, Malaysia rashadyazdanifard@yahoo.com Abstract In this fast-paced society, the social network has become one of the major channels for a company to engage with its customers. Social networking provides the platform for organizations to engage and find like-minded consumers. Therefore, social marketing is extremely important for an organization to influence their consumers’ behavior in order to increase its profitability
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service suppliers, management of staff, feelings is taken into account as a significant side in providing services to customers and influences structure out comes. Therefore service organization, supported the results of the current study, would be able to establish and manage feeling and emotions of their staff in providing top quality and superior services to focus on customers and additionally to market the spirit of service providing and effectiveness of staff, produce some competitive blessings
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Developing a useable typology of workplace fun in a qualitative study Simon C.H. Chan ∗ Department of Management and Marketing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong a r t i c l e Keywords: Workplace fun Useable typology Qualitative study Hospitality industry i n f o a b s t r a c t A fun work environment is a positive atmosphere for organizations to attract and retain employees. This study identifies the significant factors of workplace fun and develops a
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its field and purpose. Banks usually provide its customer intangible services rather than a tangible product; which makes the measurement process of the quality of the provided service is very difficult and complicated due to the nature of services. One of the main criteria to judge the quality of the service is to measure the provided service from the customer’s point of view; this point of view could be presented by the customer’s satisfaction percent. That is why all banks are always looking
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responsibility for ensuring that the activities of the bank are being conducted on the precepts of Islam. IBBL is one of the leading first generation private sector banks in Bangladesh, which provides all kinds of commercial banking services to the customer. The bank went for IPO in November, 1985. The IBBL got enlisted with Dhaka Stock Exchange Ltd (DSE) in 1985 and Chittagong Stock Exchange Ltd. (CSE) in 1996. IBBL has been declared as one of the 20 blue chip companies by DSE and as one of the 30
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Unit Title: Descriptive Analytics Unit Code: BSS0014-2 Assessment 1: Part (a) Group presentation (20%) in week 7 – you are required to work effectively as a small team and attempt all the tasks. You will then present your results and I will ask from each group member a number of questions and provide feedback. Part (b) Individual report (30%) in week 9 - You will then need to use the feedback provided accordingly to improve your work and present it individually. It is expected that each student
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A Study on CUSTOMER SERVICES OF RESTAURENTS IN HYDERABAD [pic] By DINESH YEPURU Roll no: 2T1-14 PGDM Under the guidance of Sri.M.Chaithanya Asst.professor, Marketing A Project
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I E- Banking System in Pakistan ABSTRACT Our this research work is based on the E-banking technology in which customers can access more accurate, quicker and rapid banking services from the computerized banking system. This system has also been adopted by the international banks as well as by the local banks in Pakistan to give efficient services to their elite customers. The purpose of our research work is carried out to unlock the significance that Pakistani banks are connected with this
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What is the difference between a.. Data Analysis Response rate:- the study targeted a sample size of 120 respondents from which 110 filled in and returned the questionnaires making response rate of 91.66% TABLE 4.01 RESPONSE RATE. Questionnaire Administered Filled &Returned % Respondent 180 120 66.66. Source:- Author’s compilation As a representative sample, this response rate was sufficient to draw conclusions for the study. A response rate of 50% is sufficient for analysis. DEMOGRAPHICS STATISTICS
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