influenced by motivation and job satisfaction The term relates to the total relationship between an individual and the employer for which he is paid. Satisfaction does mean the simple feeling state accompanying the attainment of any goal; the end state is feeling accompanying the attainment by an impulse of its objective. Job satisfaction does mean absence of motivation at work. Research workers differently described the factors contributing o job satisfaction and job dissatisfaction. The
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Philippine Copyright 2015 By the Researchers and the College of Business Administration Polytechnic University of the Philippines All rights reserved. Portions of this manuscript may be reproduced with proper referencing and due acknowledgement of the author. THE IMPACT OF MCDONALD’S CORPORATE SOCIAL RESPONSIBILITY TO “BAHAY BULILIT” BENEFECIARIESIN MAKATI FOR THE YEAR 2014-2015 A Thesis Presented to the Faculty of the College of Business Administration Polytechnic University of
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Customer Satisfaction level of telecommunication sector in Bangladesh. Report On Customer Satisfaction level of telecommunication sector in Bangladesh. Prepared for: Ferdouse Ara Tuli Senior lecturer, Faculty of Business ASA University Bangladesh Prepared by: Name ID Simanto kumar ghosh 092-12-0034 Shimanta saha 092-12-0001 Md Atikur Rahman 092-12-0026
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PGXPM – 11 : TERM- 3 : GROUP - 6 August 2015 Case Study on Citibank Performance Evaluation Case Study Arun Kumar N, Nagi Reddy, Gandhi Gurunathan, Shyam Soundappan, Vinoth R Great Lakes Institute of Management PGXPM – 11 : TERM- 3 : GROUP - 6 August 2015 Case Study on Citibank Performance Evaluation Case Study Arun Kumar N, Nagi Reddy, Gandhi Gurunathan,
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of Hospitality Management and Education, Department of Human Development and Family Studies, National Taiwan Normal University, Taipei, Taiwan, Republic of China; b Department of Food & Beverage Management, Jinwen University of Science and Technology, Taipei, Taiwan, Republic of China (Received 27 July 2007; final version received 26 September 2007) This study utilised the critical incident technique to study service failure and recovery strategies in chain restaurants. A total of 431 incidents
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ticketed customer through the (RMS) revenue management system and (CRS) computer reservation system. Possible loss of a loyal 10 year profitable customer. 2. Poor service management by a failure of airline employees to coordinate standard operations strategy of inclement weather procedures. Inflight attendants failed to identify passengers with close-connecting flights and to notify employees at destination airport to hold planes. Resulted in loss of revenue and possible long term customers. 3
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tested in 4 service settings different from those of the original test: a dental school patient clinic, a business school placement center, a tire store, and an acute care hospital. In service industries, customer satisfaction is always influenced by the quality of interactions between customers and the personnel involved in the contact services (1994). In the last decade, the movement towards quality had started to spread from the manufacturing sector to the service sector. The shift of focus to
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Why We Selected This Case We chose the “Case Study: Improving Customer Satisfaction, Quality, and Performance Using Performance-Centered Solutions at ADDS Communications” because we felt like we were able to relate with the current situation that the ADDS Communications Company was dealing with at the time. After briefly reviewing the other case options, we felt that we have been on both sides of the fence. Not only have we experienced dissatisfaction with an organization was supposed to provide
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journal is available at www.emeraldinsight.com/1741-0401.htm IJPPM 60,3 A study of total quality management and supply chain management practices 268 Received January 2010 Revised March 2010 Accepted March 2010 Faisal Talib Mechanical Engineering Section, Faculty of Engineering and Technology, University Polytechnic, Aligarh Muslim University, Aligarh, India Zillur Rahman Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India, and M.N. Qureshi
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needs of customers. It also recognizes that even a good sales department cannot sell every product that does not meet consumers' needs. When customers have many choices, they will choose the one that best meets their needs. MARKET CONCEPT AND PHILOSOPHY The marketing concept and philosophy states that the organization should strive to satisfy its customers' wants and needs while meeting the organization's goals. The best way to meet the organization's goals is also by meeting customer needs and
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