Product-Service System types and implementation approach Britta Pergande , Paula L. A. Nobre , Anderson C. Nakanishi , Eduardo S. Zancul , Leandro Loss , Lucas C. Horta 1 2 1 2 2 2 3 3 University of Bremen, Germany 3 Universidade de São Paulo, Escola Politécnica, Depto. de Engenharia de Produção, Brazil Axia Value Chain, Brazil Abstract The article presents two results concerning Product-Service System (PSS): a typology for PSS and an implementation approach. The proposed typology shows
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Customer service training session Ladies and gentlemen, we have come here to discuss the customer service and the strategy of how to improve it. I will tell you how to make the customer service more efficient so that our customers are more pleased with our products and services. As you see in this paragraph (slide 2), we have to focus on assuring our customers that our products are the best. Almost 45 percent of the customers went shopping elsewhere, and over 40 percent of them did not find the
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| Customer Service Customer service is an integral part of any business establishment. It is about providing “Service” that more than meets the needs of the customer. In order for businesses to be successful, customer service must be an integral part of the overall business model. Your task: Visit a bank to simulate an enquiry about any retail banking service available and observe the service process. Please record your observations below. |Name of the Service Provider (Staff serving
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Executive Overview Highline Financial Services, Ltd. provides financial services to its clients. It separates these services into three categories, A, B, and C. For planning purposes, the company requires a forecast of demand for each of its three categories of service over the next four quarters. Given no significant changes in advertising and promotion or in competition, this report examines the demand for each category of service, over the past two years to predict a reasonable estimate of demand
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There are six factors that affect today’s global business condition and therefore had major impacts on the Operation Management: 1. Reality of global competition 2. Quality, customer service and cost challenges 3. Rapid expansion of advanced technologies 4. Continued growth of the service sector 5. Scarcity of operation resources 6. Social-responsibility issues REALITY OF GLOBAL COMPETITION Changing Nature of World Business Mostly every country in this world today
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|Tangible LLC| Memo To:|Mr. John Williams| From:| cc:|Cost-Quality | || Mr. Williams, Tangible LLC prides itself on providing products to better the lives of the consumers while reducing the cost associated with the products within the company. When producing said products, it is to the upmost concern that Tangible LLC keeps the cost of quality to a minimum to maximize profits while maintaining a competitive advantage within the market. Expenses associated with quality in our current line
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I. Description of issues and challenges A. Home Depot should adjust their strategies to employees, vendors and especially to customer services. Through strategic realignment to enhance customer service, grab market shares and increase share price. 1. Justifications According to the case, we can see that during the Nardelli era the feedback of customer service is the worst ever in Home Depot history. And also because of the continued share price stagnation and declining housing market, Home Depot
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with physical stores have emerged as a major source of information and problem resolution for telecom service users. Call centers also act as the public face of the organization and play an important part in customer retention. As a Vodafone customer in India I have had regular experiences with its call centers which have prompted me to analyze and suggest proposals that could improve the service. Input: The input in this process is the customer requests/issues. Output: The output in this process
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INTRODUCE THE MODULE OF CUSTOMER SERVICE AND WHAT YOU WILL BE DESCRIBING IN 1.1 AND 1.2. STATE THE HOSPITALITY INDUSTRY 2 PARAGRAPHS 1.1 Discussion of why Marriott Hotel should have a customer service policy. Like every organisation Marriott Hotels has to have very strong Customer service policy. At Marriott, we know that if we treat our employees correctly, they’ll treat the customer’s right, and if the customers are treated right, they’ll come back. Customer service is also important to an organization
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More importantly, its performance measures are no longer based on its own as an independent unit but upon the performance of the organization as a whole. Recently, many organizations place customer satisfaction as a key objective. A good customer service can help the organizations to build customer loyalty and to be differentiated from its competitors. Suppliers become a decisive element of the supply
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