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1.1 Explain The Importance Of Feedback In Health And Social Care

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Using feedback and acting on it is important to the service as this can define the positives and negatives and create a clear path of what is going well and areas for improvement. It is important feedback is encouraged by all people, including families, staff and management, other professions and the individual themselves. This should be clearly explained and make sure people have an understanding of how to give feedback and possibly make complaints. If a complaint was to be put in place, you are to treat the person with fairness and respect and assure them the service will not be affected by making a complaint. There are many ways to give feedback, including a quality audit, a telephone call or email, reviews. It is important to keep people

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