1. Which of the following is not a limitation of SWOT (Strengths, Weaknesses, Opportunity,
Threats) analysis?
A)

Organizational strengths may not lead to competitive advantage

B)

SWOT gives a one-shot view of a moving target

C)

SWOT's focus on the external environment is too broad and integrative

D)

SWOT overemphasizes a single dimension of strategy

2. A marketing department that promises delivery quicker than the production department's ability to produce is an example of a lack of understanding of the
A)

synergy of the business units.

B)

need to maintain the reputation of the company.

C)

organizational culture and leadership.

D)

interrelationships among functional areas and firm strategies.

3. XYZ Corp. is centering on the objective of low-cost, high quality, on-time production by curtailing idle productive facilities and workers. The XYZ Corp. is taking advantage of a
____________ system.
A)

Just-In-Time (JIT)

B)

Last In, First Out (LIFO)

C)

First In, First Out (FIFO)

D)

Highly mechanized

4. Which of the following lists is comprised of support activities:
A)

human resource management, information systems, procurement, and firm infrastructure

B)

customer service, information systems, technology development, and procurement

C) human resource management, technology development, customer service, and procurement D)

human resource management, customer service, marketing and sales, and operations

5. Although firm infrastructure is quite frequently viewed only as overhead expense, it can become a source of competitive advantage. Examples include all of the following except:
A)

negotiating and maintaining ongoing relations with regulatory bodies.

B)

marketing expertise increasing a firm's revenues and enabling it to enter new markets.

C)
effective