...When I thought of a proper beginning for this paper, I wondered if assertiveness was one of those words that would describe the essence of who I am. Many might use words similar such as aggressive, rude, or disrespectful. I envision my actions to exemplify firmness and self assurance. Assertiveness is the word you use when you want to persuade and entice a feeling, action or response whereas aggression usually reflects anger and making a feeling, action or response take precedent no matter what. According to Webster dictionary, the definition for assertive is “disposed to or characterized by bold or confident. ” Assertiveness is the act of getting your point across to a person or either a group of people without invading their space and/or being hostile. Assertiveness says that you can persuade your audience based on your candor and ability to grasp hold of the concept you are attempting to convey. Assertiveness is confused with aggressiveness because the receiver or your audience is not willing to accept the ideas or information that you are suggesting; thus confusing persuasion with aggression. Both types of behavior involve standing up for one’s rights and expressing one’s needs. The key difference between the two styles is that individuals behaving assertively will express themselves in ways that respect the other person. They assume the best about people, respect themselves, and think “win-win” and try to compromise.” Being raised in single parent home with...
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...|Self Esteem & Assertiveness | | |Method 1 | | |About This Training Course | | |Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none| | |is as important as the one you make about yourself. Without some measure of self-worth, life can be enormously painful. During this | | |one-day workshop you will discover some simple techniques that dramatically change how you feel about yourself. You will learn how to | | |recognize the importance of learning self-acceptance and nurturing your sense of self. | | |Subjects Covered | | |This one-day workshop will help you teach participants how to: | | |Grow in the conviction that they are competent and worthy of happiness | | |Make a positive first impression ...
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... Interpersonal Communications Report Nadine L. Carter CA 104 Park University 12-05-04 Interpersonal Communications 2 Interpersonal communications is the flow of communication from individual to individual in either a face-to-face or group setting. The primary manner in which we relate to and learn from people in their environment is through interpersonal communication. The way we receive and transmit information depends on how well we know ourselves and others. In this report I will discuss self-concept, perceptions, assertiveness, self esteem and stereotyping. I will use a few personal illustrations to relate the material to the text, and I will conclude with a statement on what I've learned and how relevant the material has been to me. Interpersonal Communications 3 Self concept is the way individuals see themselves. It is shaped and reshaped by our personal experiences and our relationships with others. The successes and failures that many people experience in many areas of their lives can be related to the ways they have learned to view themselves. Franken (1994) states that "there is a great deal of research which shows that the...
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...HR Memo Candace Brock HCS/131 November 16, 2015 Diane Rodriguez Memorandum TO: Human Resources FROM: Candace Brock DATE: November 16, 2015 SUBJECT: Interpersonal Relationships Development training classes Request In order to enhance and improve employee relations and communication inside our health care office I would like to request the development of training classes on interpersonal relationships. These relations and their quality play a vital role in the communication and success of our facility. Factors such as supportive and defensive climates and the way we express ourselves determine the level of service we provide. Understanding the elements of communication and the characteristics of interpersonal relationships will provide a more stable and collaborative working environment. Nonassertive behaviors inside the workplace have advantages as well as disadvantages. Being nonassertive means that you are a cooperative team player who is easy to please and avoids conflict. However being nonassertive often causes failure to complete tasks and have low self-esteem from not standing up for themselves. This type of communication comes with a higher amount of stress. Those who apply themselves nonassertively tend to let things go to avoid dealing with issues which intern can be dangerous for a health care facility. Aggressive behaviors tend to be effective in preventing conflict to a certain level. Aggressive people tend to be angry, irritable and impatient...
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...Communication Style Case Study University of Phoenix HCS/350 Communication Style Case Study In communicating, “The words you choose and the way in which they are delivered to the delegate make the difference between a successful and a frustrating episode in delegation” (Hansten & Jackson, 2009). The three communication styles in the case studies are passive, aggressive, and assertive. An analysis of the first scenario reveals that Robin, RN, used aggressive communication while Rashad, the assistive staff used passive aggressive communication style. In order to accommodate therapeutic communication that would improve the outcome, the scenario would change as follows: Robin, RN sends out an announcement of a staff meeting to discuss roles, responsibilities and expectations of the assistive staff. Robin, RN opens the meeting by stating, “The purpose of the meeting is to review roles, responsibilities and expectations of our assistive staff, please take a copy of the job description so that I am circulating so that we can review together.” Rashad, Assistive personnel stated, “My role is to anticipate the needs of the patients for toileting and personal hygiene right?” Robin, RN, in a inquiring voice, restated, “Rashad, do I hear you asking if your role is just to anticipate the needs of the patients for toileting and personal hygiene?” Rashad, acknowledged “Yes, I need to know what else I may have to do.” Robin, RN, in a calm, but professional and...
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...process go more smoothly and create a positive end result? We can take our results from the TKI to learn new conflict resolution skills. Frequently, our emotions and desires can make communication difficult. Use the Thomas-Kilmann questionnaire to learn what others are doing in those situations and learn to understand your own behavior during tense moments. You can master these challenges with knowledge and practice. The Five Conflict-Handling Modes The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses an individual’s behavior in conflict situations—that is, situations in which the concerns of two people appear to be incompatible. In conflict situations, we can describe a person’s behavior along two basic dimensions*: (1) assertiveness, the extent to which the individual attempts to satisfy his or her own concerns, and (2) cooperativeness, the extent to which the individual attempts to satisfy the other person’s concerns. These two dimensions of behavior can be used to define five methods of dealing with conflict. These five conflict-handling modes are shown below: C O M P E T I N G Competing is assertive and uncooperative, a power-oriented mode. When competing, an individual pursues his or her own concerns at the other person’s expense, using whatever power seems appropriate to win his or her position. Competing might mean standing up for your rights, defending a position you believe is correct, or simply trying to win. C O L L A B O R A T I N G ...
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...NothingAssertiveness Assertiveness is the emphasis of a person’s needs or thoughts in a manner that is respectful, direct and firm. Communication styles exist on a continuum, ranging from passive to aggressive, with assertiveness falling neatly inbetween. People who are passive and communicate in a passive manner tend to be good listeners, but rarely speak up for themselves or their own needs in a relationship. People who are aggressive and communicate in an aggressive manner tend to be good leaders, but often at the expense of being able to listen empathetically to others and their ideas and needs. People who are assertive strike a balance where they speak up for themselves, express their opinions or needs in a respectful yet firm manner, and listen when they are being spoken to. Becoming more assertive is one of the most desired communication skills and helpful defense mechanisms most people want to learn, and would benefit in doing so. EXAMPLES of ASSERTIVENESS 1. As we have already stated, respect both yourself and the other person (or people) involved. It all starts here. This is the foundation. Respect of everyone is necessary. 2. Always begin with a disarming statement. Begin with any of the following statements. You may find a few others along the way, but these will always work. Choose any one of these depending on the situation and your personal preference. In some instances, you may use more than one, but usually one will suffice: * Compliment the other person...
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...Communication Style Case Study Daria Aradio Monday, October 1, 12 University Of Phoenix Communication Style Case Study This is a case study about styles of communication. Presentation four scenarios identifying: passive communication, assertive communication, aggressive communication, and passive aggressive communication. The scenarios present how improvement with use of appropriate communication to promote effectively a professional outcome. My first scenario will demonstrate passive communication that leads to a passive aggressive outcome. The charge nurse in intensive care unit delegates out assignments to the other nurses, and at times the intensive care unit nurses refused to take more than two patients. Instead of the intensive care unit charge nurse delegating assertively the assignments she chooses to take the third patient. This causes her to become greatly behind in her own care, in turn providing a lower level of care to her patients. In a code or emergency situations because the charge nurse becomes burdened down with three patients, she cannot assist in these emergency situations and poorly manages direction and flow of the unit. This has led to the charge nurse holding resentment to some of the other nurses because they refuse an extra workload. When it came time for the other nurses to take vacation the charge nurse who does the scheduling tried to be fair and took three days less of her own vacation days to facilitate the fellow...
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...Communication Style Case Study Zenia Y. Bradley University of Phoneix Kristina Almus September 7, 2015 Introduction In this paper I will discuss three different case studies which were found the chapter reading. I will also discuss a scenario from my health care experiences. These case studies will vary in communication styles as it relates to delegating task to coworkers. Effective communication is a very important part of the delegation process. According to O’neil and Hasten (2009) the key to successful delegation is understanding, first, that delegation is an investment if time and energy that doesn’t always have immediate returns, and second that delegation is a skill which implies that it has discrete steps or components, that it requires practice to improve, and that repeated practice of it will facilitate improvement. Scenarios In the first case study we find Rashad an aid who I believe has every intention of doing what is right for the patient ,but has been basically shot down but the comment made by Robin. This causes him to shut down and basically destroys the relationship between the two. Robin a RN whom I believe has the best interest of the patient at heart does not communicate very well with others she is a very aggressive and should tone it down a bit if she plans to have a successful relationship with the entire healthcare team. In the second case study we find Pamela who displays a passive or nonassertive communication style by not addressing the...
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...sports and education. I showed my bold and assertive side by constantly volunteering to be the team leader. One of my biggest attributes is that I was a talkative kid and would frequently go out of my way to be a part of several groups. I went seeking for organizations that provided guidance on unique things and activities. My parents also told me that as a toddler, I was very hotheaded and was pretty challenging if I did not get my way. Most of the time, I immediately became a red, screeching baby. My current environment is very different from the one I grew up in, but my parents’ description is a pretty accurate account of who I am today. I am still driven by competitiveness and the need to be active. I continue to demonstrate my assertiveness when working on projects and taking on leadership roles. I also like to go out because I prefer having friends and family around to being alone. And finally, I am still the erratic and aggressive person that I was when I was born. The Big Five assessment of my personality corresponds to my parents’ recollection of my temperaments, showing that personality is for the most part, constant across time and...
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...Communication Style Case Study Sherryanne Paul-John HCS/350 August 24, 2015 Brenda Harton Communication Style Case Study Everything that's said and done conveys a message that is labeled communication. From the verbal style using pitch and tone to nonverbal cues of body language and touch. The nurse-client communicative relationship should reflect the caring nature embedded in our profession, to achieve positive outcomes of our work. Boggs (2011) states, effective communication has been shown to produce better health outcomes, greater client satisfaction, and increased client understanding. This paper will show communication styles from a personal perspective and three other scenarios within the healthcare setting. The discussion will focus on why communicating effectively is important in health care and how the outcome of these interactions could improve staff relations and impact patient care. A Personal Perspective: The clinic has six RNs and one aide, two teams came together due to a department merger. Moral was low, control was lost and as a result, an "us versus them" mentality became evident from the onset. Everyone was in passive aggressive mode on a daily basis. Everyone had strong personalities. The tension was palpable. The team was split in half and with no team spirit and no team efforts the problem has never been solved. Now conflict is a natural part of a human relationship; however, unresolved conflict interferes with success in meeting goals (Boggs...
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...What Is Anger? Everyone has been angry and knows what anger is. Anger can vary widely and can be sparked by a variety of things. Anger is a natural and potentially productive emotion. However, anger can get out of control and become destructive and problematic. So why do we get angry? People get angry when their expectations are not met -- whether those expectations are about the future, about themselves, or about others. When our expectations are unmet, we revert to illusions of control, "unrealistically expecting all people to behave and all situations to turn out as we think they should." Anger over these unmet expectations often leads us to blame others and shift aggression towards them. Gary Ginter, a psychologist who specializes in anger management explains that there are several sources of anger: physiological, cognitive, and behavioural. Physiological anger is natural anger. In certain threatening situations, for instance when we are attacked physically, our bodies respond by making us physically angry. Cognitive sources of anger are based on how we perceive things. These perceptions may be accurate...a situation may, indeed, be threatening, or they may not be. Sometimes we will perceive a threat, even though the external situation is not actually as dangerous as we think it is. In other words, there may be no real reason for anger, but our personal biases and emotions take over, leading to aggression. Finally, behavioural sources of anger come from the environment...
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...Communication Style case study patricia Ofoegbu HCS/305 3/3/14 BSN Communication Style case study There are four kinds of communication styles; assertive, passive, aggressive and passive-aggressive. In assertive communication, the communicators are confident and positive and lay claim to their own right to speak up for themselves. A personal experience from my working place in a mental health facility, where I had a case when a mental ill patient was placed on four – point restraints for trying to strangle a room mate. The charge nurse called Dr cassette, that is a code for emergency rescue or for aggressive behavior response when any patient is acting up. When all the staff gathered together, she assigned each person to specific task to do. Asmat can you please close the unit, tell the patients to remain in their room for 10 minutes, don’t let anybody to block the hallway. Patricia get the doctor’s order, give the shot as ordered by doctor and make sure the patient did not eat anything for about 30 minutes to prevent choking. Ursula make sure that you make rounds every 15 minutes, check the rise and fall of patient’s chest, check the vital signs every two hours, document whatever result you get. Please alert me immediately if there is any deviation from normal range. Passive communication; here the problems don’t get solved and the delegator is avoided and ends up doing more work him or herself. Example of this communication style I have experienced in my work...
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...we have all played games together before, but not for the purpose of analyzing the way that my friends’ personalities fit into the way that they strategically play a game. So, I decided to take a normal card game, and add a twist to it. Phase 10 is a simple card game where the players go around in a circle and pick up and discard cards and the hope to complete the phase that is required before another player goes out. It is usually a game played with several individuals competing together, but instead, I broke my friends up into groups. Since there were 5 friends, one player had to play alone, leaving them at a disadvantage from the beginning. So I chose the friend who scored the highest in the assertive category, to test their true assertiveness. Each group received the same amount of cards as each other and played the...
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...Developing Your Assertiveness Some people are naturally more assertive than others. If your disposition tends more towards being either passive or aggressive, you need to work on the following skills to develop your assertiveness. Value yourself and your rights: * Understand that your rights, thoughts, feelings, needs and desires are just as important as everyone else's. * But remember they are not more important than anyone else's, either. * Recognise your rights and protect them. * Believe you deserve to be treated with respect and dignity at all times. * Stop apologizing for everything. Identify your needs and wants, and ask for them to be satisfied: * Don't wait for someone to recognize what you need (you might wait forever!) * Understand that to perform to your full potential, your needs must be met. * Find ways to get your needs met without sacrificing others' needs in the process. Acknowledge that people are responsible for their own behaviour: * Don't make the mistake of accepting responsibility for the how people react to your assertive statements (e.g. anger, resentment). You can only control yourself. * As long as you are not violating someone else's needs, then you have the right to say or do what you want. Express negative thoughts and feelings in a healthy and positive manner: * Allow yourself to be angry, but always be respectful. * Do say what's on your mind, but do it in a way that protects the other person's...
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