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Business Mm

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Submitted By lalagaga
Words 418
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Our company is facing a period of recession. The Major problems in eBay decrease the volume of sales. No one wants to buy products in an unsafe and nonguaranteed way.
Let’s get the solutions to lost profits!
Previous solutions are inadequate. We should do more. * Making the serious rule to protect copyrighted items in order to prevent illegal auction * Providing more payment methods to bump up sales * Hiring a programmer to ensure email security protection

Analysis 1. Value creation: eBay is one of the largest and fastest growing online shopping or auction operators. As a virtual transaction bazaar, we profit from suppliers’ insertion fees for trade permission. In addition, we can also get profit from successful transactions. The profit that is generated in sale is called the final value fee. 2. Potential contracting problems: * Technical conflicts: When there is a wrong match of buyers’ order and suppliers’ inventory number, computer misread occurred. In addition, as there are numerous customers and the order verification or invoicing is slow, an inefficient process causes dissatisfaction of buyers. * Social conflicts: Suppliers subscribe to an intermediary marketplace, but buyers may pay lower fees than originally contracted. Moreover, some sellers will not ship products to buyers though buyers have already paid. The winning bidder may cancel the contract by not paying for the item or sellers may misrepresent the products in order to generate a high profit. Moreover, buyers may want to return the damaged merchandise and need money back, even if they are responsible for the damage. Considering the major problems, they are caused by four issues. a) High costs. b) Recurrence. c) Uncertainty. d) Lack of corporation. 3. Solution to the problem: * We provide a CRM system (Customer Relationship Management) to collect

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