Alex Palmer
HHMA 4341
Candice
Carolyn Monk Write Up Mrs. Monk came to our class and told us of her small business and some understandings that people need to look into to managing a small business. For instance, keeping up with trends, the three P’s of marketing (Product, Price, Placing), reasons companies lose or gain business, and customer relations. She spoke to us about many knowledgeable ideas to managing a small business although the three that I think are most important are customer relations, the three P’s of marketing, and the reasons companies lose or gain business. Mrs. Monk told how Customer Relations is one of the most important jobs of a small business. Customer Relations includes active listening, details, looking for more opportunities to enhance customer relationships, and staying in touch with your client. Active listening is important. Hear what your client wants and needs for their event. Pay attention to detail, you cannot give good customer service if you are not giving them the right thing. Go the extra mile for your client to enhance your relationship with your customer. Stay in touch with your client it means a lot to clients when you are personable with them. The three P’s of marketing, product, placing, and price, are important to keep in mind when managing a small business. Sometimes it is smarter to buy the more expensive product, because it has better quality. Remember that when you have good relationships with your suppliers that they will go out of their way for you. The number one reason businesses lose business is word of mouth. When a client does not like a service or product that was provided they will usually spread word around. To make sure that your business is not receiving unwanted word of mouth always follow up with your product to make sure your customer was satisfied. If they are not then apologize and