...Systems for Polls and Surveys, Media Communications Tools, Corporate Web Site, Trade Shows, TV interviews for CEO, Environmental Conservation Activities, Fact Finding Team and Crisis Communications Process. I selected the relevant Public Relations tools and therefore chosen the most effective plans. However, I did not optimize my Public Relations strategy because I included the Marketing and Public Relations Advertising Plan. In the second simulation, during a crisis in Greenenergy, I had to decide how to treat the message to communicate to the publics. I chose to be honest, and I chose the right option. Releasing information to the media ensured that my message was communicated immediately and earned me credibility. By cooperating with independent investigating authorities, my company earned additional credibility. INTERNAL COMMUNICATION HIERARCHY My decisions on the internal public order were legal department, senior management, employees then major investors. I was close to the correct hierarchy senior management must be the first to be informed of bad news. Senior Management must be the first to know of any bad news, because often it is they who deicide what strategy to employ. Their participation in resolving the crisis will also assure other stakeholders such as shareholders, suppliers and investors. PR TOOLS AND INTERNAL PUBLICS For internal public relations tools I selected email as well as intranet...
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...Comprehensive Leadership, Communications, Teamwork, & Motivations Donna Green South University Online INTRODUCTION Companies in this modern technological world depend on effective communication to ensure the success of their business. Because of this, communication has become a vital key in the deciding factor of whether the business succeeds or fails. It is often referred to as the nervous system of an organization, in that it relays information throughout the company to keep tasks running smoothly. Not only does effective communication increase the bottom-line, it also ensures teams are triumphant, which is an essential part of a successful business. Companies, such as Walgreens, rely on this communication, formal and informal, running both vertical and horizontal in order to complete their tasks and reach their goals, with the aid of their managers and leaders by forming proper communication structures within the company and using their company’s culture to its advantage. COMMUNICATION STRUCTURE At Walgreens Corporation, communication is a top priority between the executives and store managers to ensure that everyone in the company is on the same page. The executives facilitate strategic conversations between lower management and their board of directors regarding the company’s vision and strategic goals. The company uses formal communication methods in a downwards, upwards, and horizontal direction to guarantee messages are given and received accurately. Executives...
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...Effective communication is a leader's critical management tool for inspiring the organization to take responsibility for creating a better future(Hamm, 2006).Building the new identity, the company need through effective internal communication, which can aim for five different main goals in different periods as described in the Communication Escalator(Quirke, 2012). The first goal is creating awareness, which is mainly done through one-way communication. The company via newsletters or e-mail informs information with new identity to employees. The second is creating understanding. The managers can take a presentation to get feedback from employees. This phase let employees understand why the company wants to change the identity. The third goal...
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...cannot be avoided form the development of any business as today’s rapidly changing technological advancements have given leverage to businesses as well as made things easier to individuals or consumers. The businesses in the present age function in a systematic manner and with advanced technology. The most positive thing to know is that the Darcy’s has recognized the importance of Internet Technology and needs to incorporate latest communication technologies in order to manage effective communication with their partners and employees. The implementation of Skype will bring multiple business benefits to the company in terms of cost reduction, efficiency in performance, active customer management and significant improve in communication with partners. The Skype has some security concerns as security breach and information theft has also been a great concern of many businesses as organizations face security incidents that bring significant damage to any organization. It is important to understand that nature as well as design of internet communication tools is very complex where it becomes difficult to protect information from theft. It would not be wrong to say that Darcy’s has concerns about its information security as the company cannot afford any security breach. However, the latest version of Skype and concrete IT policies will protect the privacy and data of the company and its employees. Table of Contents Executive Summary 2 Introduction 4 Problem Statement...
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...Overcoming Global Obstacles: Multicultural Management BUS600: Management Communications with Technology Tools Dr. Raj Singh April 23, 2012 Introduction As a result of globalization, the world in which we do business is increasingly becoming smaller and smaller. People are buying and selling goods, providing services, and communicating with others on a much more global scale. One hundred years ago it would have taken these people months to communicate, but today they can communicate with the press of a button. As our interactions with those from cultures much different than our own increases, communicating with one another creates obstacles we normally wouldn’t face when interacting with those from our own culture. This presents the peculiar problem for the business because it must train managers to effectively communicate within the constructs of different cultural norms and values. Communicating to others the importance of diversity in multinational corporations is a difficult task because it essentially involves asking others to reject the idea of their culture being superior to others. As O’Rourke (2010) points out, “failures in an overseas business setting most frequently result from an inability to understand and adapt to foreign ways of thinking and acting, rather than from technical or professional incompetence,” (p. 284). Regardless of difficulty, if a business...
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...EXECUTIVE SUMMARY Throughout the tourism environment they use many different methods of communication to communicate effectively with the employees. Verbal communication is used widely within an organisation so that they can effectively carry out the task that has been set out to do. There are many different ways a manager can communicate non verbally with his employees. Examples may be his body language and his written communication with his employees. Effective team work ensures that an organisation can carry out tasks far faster that if they were doing it on their own. There are many different ways an organisation can communicate internally and by doing this correct information can be communicated to employees far faster. Table of Contents Introduction 4 1.1 Verbal Communication 5 1.2 Non Verbal Communication 5 1.2.1 Body Language 5 2.1 Effective Team Work 5 2.1.1 Forming 6 2.1.2 Storming 6 2.1.3 Norming 6 2.1.4 Performing 6 2.2 Advantages of Working in a Team 7 3.1 Introduction to Internal Communication 7 3.2 Internal Communication 7 Section 2 8 1.1 Report Writing 8 Conclusion 9 Reference: 10 Introduction In Richard Pettinger’s ‘Mastering Management’ he states that ‘good communication underline effective relations and enhance the general quality of work life.’ (Pettinger 2001 p36) And because of this it is vital an organisation is able to communicate effectively as a team. Due to this being such a big thing organisations spend hundreds...
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...one may not be exceptive to the change. It is very vital to inform, advise and educate everyone concerning the change. Also, in order for every department to grasp and understand the change there should be intensive training course...
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...Consulting Project Plan – Part Three Kamahoro Claire Pamella MGT 527 Paul Nesbitt July 1, 2014 Executive Summary I. Background Information UNDP management hired Alliance consultation, a virtual firm which has consultants whose expertise lies in organizational behavior, management, interpersonal relations, training, and communications. The aim of the consultancy is to research the existing problem, diagnose it and come up with workable solutions. The purpose of the research will focus on problems affecting employee performance, outcomes and shade light on better approaches to improve operation of units, interpersonal relations, and tools to improve performance. During the consultancy, a client is free to question statements, recommendations, and decisions. II. Consulting Tasks The firm will work closely with the director of programs who heads all unit specialists and the human resource in defining organizational culture and motivators. The firm aims at improving the working environment and conditions in which UNDP operates. Upon project completion, it is vital that every employee is enthusiastic about changes made and environment conditions are better. This will be achieved through; creating a communication plan; scheduling and conducting meeting for areas where research and change are involved; organizing and conducting a feedback meetings both corporate and regional; beginning to end the project; devising an implementation plan. We are looking forward to...
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...originally subcontracted by another company, it eventually produced a product that met most of the requirements, but the project was overwhelmed by many technical, ethical, legal, contractual and other project management challenges that caused cost overruns, strained internal relationships and customer distrust and dissatisfaction. These serious issues could be properly addressed with adequate management support, effective training, timely communication, and proper software tools which are vital for any project success. Thus the project could meet all its requirements as well as the internal and external stakeholder satisfaction. Introduction: The Orion Shield Project is a practical story of a newly appointed project manager whose poor leadership, unbalanced actions and unethical decision resulted in almost failing a project of manufacturing a Shuttle Launch Booster component for NASA. While the project was originally subcontracted by another company, it eventually produced a product that met most of the requirements, but the project was overwhelmed by many technical, ethical, legal, contractual and other project management challenges that could have resulted to fail it. However, it did result in demoting the project manager to his previous job as he failed to demonstrate his management skills and qualifications. This paper identifies and analyzes the challenging issues of this project and discusses the project manager’s overall performances. In case study, Gary Allison, a reputable...
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...losses from falls occurring as inpatients have lost millions of dollars in revenue. Many of these fall can be avoided, and can also decrease extended inpatient care along with decrease profit loss. A process must be developed here at Davis Healthcare System (DHS), in response to patient falls, injuries and profit loss. In the Mission and Vision statement at the DHS, it states several key words: high-quality care, safety, innovation, patient-centered care, and that is the reasons that we must initiate the quality improvement plan immediately. Safety deals with lack of harm to the patient and Quality is an effective, efficient and focused direction that to get to safety. Our team of experts in quality improvement will use our mission, tools, communication along with collaborating with the patients to get to the root and cause of this problem. There are several ways to accomplish this goal, 1). Purchasing an item called Radio Frequency Identification floor mats 2). Lowering beds to the floor, 3). Hourly rounds, and 4). Identifying fall risk patients. The only cost involved would be the floor mats, which after discussing with the company of our needs, The Rainbow Company would negotiate a price value on the number of mats sold. Purchasing the mats would be an investment in patient safety, and assist in decreasing profit loss in...
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...“The Hartman Industry’s R&D Department strives to maintain its position as the industry leader by continuously identifying industry trends” (University of Phoenix, 2009). A quality management system would meet the needs of Hartman Industry’s focus and provide organizational improvement. This paper discusses the quality management system for organizational improvement and summarizes the requirements for that system. The industry’s benefits of this quality system are clearly defined as well as the variation identified in the as-is flow chart. This paper also details the implementation plan and quality tools used for identifying and reducing process variability. Quality Improvement Implementation A total quality improvement plan for Hartman Industry’s LLC, will allow the industry to continue to maintain the position of industry leader. “Attention to detail, extreme precision, and high quality control standards are the hallmarks of Hartman Industry’s” (University of Phoenix, 2009). Hartman Industry’s has found success by focusing on improvement in the area of research and development and the organizations ISO 9000 standards and Six Sigma processes. The industry plans to continue to improve its quality management system and develop and implement the requirements for that system. Quality Management System Hartman Industry’s LLC, has strived to be a top notch leader in researching, developing, and manufacturing plastic injection molding. Hartman also realizes that it must...
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...Business Communication Trends Melisa Sida University of Phoenix 12-4-2010 COMM 285 Florentino A. Lopez Business Communication Trends Communication in the home health work environment is very important. Effective communication is vital to the well being of a client. An effective communication system plays an important role in the management/employee relationship; employee/client relationships and the overall role of the agency within its own community. The home health business is particularly prone to growth and diversification. Communication plays a vital role in the day to day functions of the home health industry. Communication is used to relay information pertaining to a client’s care and needs. Employees use communication to express a problem within the work or home environment. Problems become resolved when there are no barriers in communication. None of this is possible without an effective business communication system. In previous years businesses communicated with clients and employees by means of the postal service or memorandums to inform of any new or upcoming information regarding the agency. Often face-to-face meetings were conducted and closed with handshakes. Memo pads or sticky notes were used to relay messages left for other individual staff members or to make notes on certain cases. A reminder list was utilized for tasks needing to be completed. Business communication entailed sending memos, writing business letters and so...
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...understanding the guiding principles of effective change management Most change management models in use today are in the form of a process or set of steps. In fact, the most effective processes or methodologies are based on research and the experiences of change management experts from years of trial and error in the field. However, the underlying lessons and principles that produced these change management processes and tools are not always clear to the practitioner (especially if you are new to the field of change management). In many cases, the guiding principles and lessons-learned are not even discussed as part of the model or tools. The result: you learn the how but not the why. The years of practical experience and knowledge that formed the basis for these processes are not readily available to a person trying to make them work in a specific situation. This new tutorial series goes beyond the activities and tasks of managing change for one simple reason: understanding the “why” makes you better at doing the “how.” Change management is not a matter of simply following steps. No two changes are exactly alike, nor are any two organizations. Following a recipe for change management is insufficient to drive business results. The right approach will be specific to the situation. If you do not understand the why behind your actions as a change management practitioner, changes can fail even when reputable change management processes are followed. In this tutorial series, we...
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...Internet Tools at Dirt Bikes IT/205 8/7/11 Axia College of University of Phoenix Internet Tools at Dirt Bikes Many organizations use the Internet and the Web technology to make their business more productive, efficient, and to cut cost. Developing a central information system (IS) is vital to organizing and storing information pertaining to all company processes. An IS will make the” six important business objectives: operational excellence; new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; and survival” achievable. (Laudon & Laudon, 2009,p7) “Information systems and technologies are some of the most important tools available to managers for achieving higher levels of efficiency and productivity in business operations.” (Laudon & Laudon, 2009, p7) A firewall is important to have to make a security barrier that ensures that the information within the company’s information systems safe from hackers and access by outside sources. A system’s firewall is just one of many ways a company can ensure the safety of their private information. All employees need to be linked in a way that will make information sharing and communication more efficient. Creating an intranet is one way to do this. Intranets allow the company’s sales and marketing, human resources, and manufacturing and production departments to have a private and protected network where they can communicate with each other. In order for this...
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...Competition Analysis 2.5 Keys to success 2.6 Macro environment analysis 2.6.1 Economy 2.6.2 Culture 2.6.3 Politics, Rules and Regulations 2.6.4 Technology 2.7 Marketing objectives 2.7.1 Financial objectives 2.8 Positioning strategy 2.9 Marketing mix strategies 2.9.1 Product strategy 2.9.2 Pricing strategy 2.9.3 Promotion strategy 2.9.4 Distribution strategy 2.1 Situation Analysis 2.1.1Target market analysis According to Hitt, Ireland and Hoskisson, market targeting plays a vital role in a firm’s effort to penetrate a new market (81). In its operation, Subways provides a wide range of fast-food products such as salads and sandwiches. Within the Japanese market, Subways intends to position itself as a healthy fast-food firm. The firm targets individual customers who have a high level of disposable income. The firm targets customers who have appreciated consumption of fast-foods. In its internationalization process, the management team conducts a comprehensive market analysis in an effort to determine the feasibility of the success. Some of the elements which the firm considers include political and economic stability. 2.1.2 Primary target market In its operation, Subways have appreciated the importance of understanding the consumers’ behavior. Through a market research, Subways identified a primary market that is composed of individual customers who integrated the consumption of healthy fast foods options. The firm’s primary target...
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