1.2

Essex network communication consultancy will produce an annual financial report. The report will contain all aspects of financial issues. Annual revenue, profits, overheads, shall all feature in the report .A monthly report is also produced to keep track of business. Financial data is analysed in order to maximise profitability and cost efficiency. E.g. Financial monthly report shows high overheads –Essex network communications consultancy restructure making savings on costs Market conditions must be analysed before entering business to ensure the business is competitive and the service / goods supplied must be coherent with market values. Pricing of goods / service should be level or thereabouts of similar products available in the market. Participation in a perfect market means the business must perform fluently. E.g. various communications companies operating so services provided should not be overpriced.
Advertisement should be engaged accordingly to costs / requirement and necessity. Technology must be used fully as a means of advertising. Marketing of Essex network communications should be on an international status. The internet provides a wider customer potential thus should be incorporated in the advertisement campaign. E.g. one advert can be used for different countries with simple voice translation. This can then be understood all over the world.
Data collected or issued by Essex network communications consultancy shall be analysed before use. Results extracted will be transferred accordingly to report form. Transparency in running operations means any problems past, present or ahead can be foreseen and acted upon. E.g. Essex communications network consultancy shall only use secure methods of data collection i.e. Government issued.
Communication is the key aspect of the organisation. An organisation who is easily contactable by suppliers /customers /employees is the focus of Essex network communications consultancy. Clear channels of communications exist on all levels of operations internally and externally. Information flows from the top tiers downwards on the need to know basis. Data is collected and used to achieve decisions of all types i.e. sale price, market demands and productivity. Essex network communications consultancy has many decisions to make on all aspects of the business.

2.1
There are many stakeholders in every organisation. An organisation must integrate stakeholder needs and requirements into everyday planning of operations. Below are three different types of stakeholders who have an interest in the business.
CUSTOMERS
Customers have expectations when purchasing a product and expect environmentally friendly products. Customer satisfaction is high on the list of Good Business principles. Without the customer there is no business.
PUBLIC
The public are the most likely stakeholders who are affected by everyday operations of many business organisations. The safety of the public is paramount. Any disruption to the public must be minimal.
SUPPLIERS
Suppliers are aligned with every business as business survival is dependent on good communications .Payments must be made on time for good future dealings. Any problematic situations must be negotiated and resolved with equal consideration of those involved.

2.2
Communication with stakeholders is vital in order to have a progressive business relationship. Stakeholder feedback and input is a vital tool for an organisation as any problematic issues are quickly highlighted.
CUSTOMERS
It is vital to have open channels of communications and easy access to customer information.in order to make contact easily the following options should be considered. E-mail, phone, newsletter, monthly business report.
PUBLIC
Transparency of operating procedure will help the public extract vital information. Having an open book policy all financial papers are available for viewing upon request. Forms of contact to be considered. Free helpline/complaints phone system, open day for visitors at operating sites, develop a web page
SUPPLIERS
Fluent communication links must be made to ensure instant messaging capability is possible. Suppliers must be aware of any issues on price and re ordering of stock. Raw material supply must be cost efficient. Best forms of contacting suppliers one on one visits, e mail, telephone

2.3
Clear channels of communications should be open to various stakeholders.
CUSTOMERS
Customers should receive advertisement in various forms. Technology plays a vital role in the relaying of information. Internet television and other media systems are crucial in reaching a worldwide customer base. Information can be updated to the minute. Customers should receive advertisement via Internet, television and in paper format. Promotional offers should be the showcase of the advertisement campaign.
PUBLIC
Transparency in operating procedure is the best way to keep the public informed of an organisations core values. The public should be made aware of and disturbances or planned works by advertising in the local newspaper. Issues regarding public safety must have consultation from governing bodies and all safety requirements must be met .Communications with the public can be made by operation of a helpline telephone system.
SUPPLIERS
Communications with suppliers should be done by placing an individual in charge of a customer’s account. Each customer should be allocated a representative who shall oversee all aspects of the customer’s account. Internet email and telephone should be used to make contact with suppliers. Personal meetings to discuss any issues should be held on a weekly basis. These can be arranged by individuals in charge of operations for ease of business.

2.4
It is crucial to involve various different stakeholders in the decision making process. This can be done in many ways.

CUSTOMERS
Customers will be involved in any major reconstructing of product’s. Input will be assessed and any discussions should be based on customer needs .

1.1 RANGE OF DECISIONS FOR SPECIFIC PURPOSES
There are five main systems of the decision making process. Programmed and Non programmed decisions.
PROGRAMME DECISION MAKING – This is usually done when the decision in question has been made numerously in the past that it is like routine. The organisation have developed rules and guidelines on procedure in all circumstances i.e. Re-ordering of stock, production quotas. Mistakes are very rare and easy to correct.
NONPROGRAMMED DECISION MAKING These types of decisions are made in response to unforeseen and unusual situations. These can be opportunities or threats i.e. new machinery must be purchased for new product, restructuring due to new governing laws passed. These types of decisions are usually difficult and mistakes often occur.
STRATEGIC DECISION MAKING
Strategic decision making usually concerns major issues. These can involve major changes within the organisation .Either the CEO or board of directors will be involved. This can range from new product releases, Business mergers and strategic decisions.
TACTICAL DECISION MAKING
Tactical decision making process normally focuses on medium term goals and objectives. They will have an overall focus on a long term achievement incorporated in their everyday operations. Middle management will be involved in the process of tactical decision making with the aim of the organisation reaching its strategic goal. E.g. Incentive plan for employees to influence increased productivity.
OPERATIONAL DECISION MAKING
Operational decisions tend to focus on day to day operations of a business. These are usually made by lower level management to ensure smooth operational values. Immediate action is required at times to combat difficulties and lower level management use data available for fluent operations e.g. employee working rota’s, Employee conflicts and purchase of raw materials.

REFRENCES

www.allacademic.com www.knowledgemanagement.com Journal of management information systems
Journal of information systems (Taylor and Francis)
McKenzie J and Van Winkelen C - understanding the knowledge and organisation.

1.4 & 1.5
Whether you’re an industry leader or a niche player, identifying opportunities to improve the way you do business is critical in order to satisfy your clients, shareholders, and employees. Essex network communications Consultancy has a full suite of planning and implementation services, proven methodologies, and teams of highly qualified consultants who have worked across multiple industries and functional areas. We collaborate with you to quickly, yet methodically, assess your current business operations and identify opportunities that will help improve your overall organizational efficiency and profitability.
We focus on three key areas to improve operations:
PROCESS
Ensuring that you have consistent, repeatable processes and procedures to make it easy for employees to be productive in their daily routines
Developing best practice-based workflows and policies to meet the business goals (e.g., drive efficiency, improve service, and reduce risk)
Establishing performance metrics to reinforce the processes and help you manage your business effectively

PEOPLE
Ensuring you have the right people with the right skill sets in the right roles who are focused on the right responsibilities
Building positions and organization structures that support the process design
Integrating the performance management, compensation, and reward structures to achieve desired results

TECHNOLOGY
Ensuring you have the right technology in place – whether existing or new – to support your operation now and into the future
Supporting technology initiatives by providing requirements based on best practice process design

Implementing the above polices will help drive Essex network communications consultancy towards being a market leader. The quality of service will improve and productivity should increase.

1.3

Internal and external information is used by management on all levels to reach all aspects of business. The organisation shall have a strategy it shall implement to reach its overall goal
Essex network communication consultancy will produce an annual financial report. The report will contain all aspects of financial issues. Annual revenue, profits, overheads, shall all feature in the report .A monthly report is also produced to keep track of business. Financial data is analysed in order to maximise profitability and cost efficiency. E.g. financial monthly report shows high overheads –Essex network communications consultancy restructure making savings on costs.

ESSEX NETWORK COMMUNICATIONS CONSULTANCY
STAFF. Hours to be worked / job duties / responsibilities
FINANCE
BUDGET ALLOCATION. Annual revenue must be used efficiently to ensure maximisation of profits
SHARE PRICE. Value of shares and amount of dividends to be paid.
COST. Price of service / goods supplied must be market friendly.
PRODUCT. Suppliers and customer needs and demands.
MARKETING PROCESS
ADVERTISING. What advertisement policy radio /internet /television.
LOCATION. Cost of premises.
MARKET DEMANDS. Market value / availability.
COMMUNICATION
INTERNAL. Staff communication channels /newsletter
CUSTOMERS. Sales/complaints/contact us
STAKEHOLDERS. Company website/transparency of operating procedure.
STAFF. Clear understanding of duties.

Mangers are able to make strategic decisions by utilising data collected. Internal and external factors help govern the way information is gathered.ie An individual who has too much time of work will not be trained in vital roles.

ESSEX INTERNATIONAL COLLEGE

MANAGING COMMUNICATIONS KNOWLEDGE AND
INFORMATION