...Student Self-administered case study Importance of Diversity In The Workplace Case summary: Case duration (Min): Human Resource Management (HRM) 45-60 Promoting diversity Worldwide This case focuses on DIFFERENCE ‐ Interacting and working productively with others and how best to use human resources to meet organizational goals through high levels of performance (motivated, effective and efficient workers) and competing in the global marketplace. We begin this case by exploring the changing nature of the workplace; We then explore what is meant by diversity and consider the business case for promoting and managing diversity within contemporary organizations. Learning objectives: Evaluate diversity and multiculturalism as a source of sustainable competitive advantage and identify the benefits of diversity for organizations. Case problem: What is meant by diversity and should organizations seek to be diverse? Company Aramark http://www.aramark.com/ Food ‐ Major Diversified ARAMARK is a leader in professional services, providing award‐winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine's 2009 list of "World's Most Admired Companies," ARAMARK was ranked number one in its industry. ARAMARK seeks to address issues responsibly that matter to its clients, customers, employees and communities by focusing on employee advocacy...
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...Cornell Hotel and Restaurant Administration Quarterly http://cqx.sagepub.com Measuring Customer-Based Restaurant Brand Equity Woo Gon Kim and Hong-Bumm Kim Cornell Hotel and Restaurant Administration Quarterly 2004; 45; 115 DOI: 10.1177/0010880404264507 The online version of this article can be found at: http://cqx.sagepub.com/cgi/content/abstract/45/2/115 Published by: http://www.sagepublications.com On behalf of: The Center for Hospitality Research of Cornell University Additional services and information for Cornell Hotel and Restaurant Administration Quarterly can be found at: Email Alerts: http://cqx.sagepub.com/cgi/alerts Subscriptions: http://cqx.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav Downloaded from http://cqx.sagepub.com at SAGE Publications on December 2, 2009 © 2004 CORNELL UNIVERSITY DOI: 10.1177/0010880404264507 Volume 45, Issue 2 115-131 ARTICLE 10.1177/0010880404264507 Measuring Customerbased Restaurant Brand Equity Investigating the Relationship between Brand Equity and Firms’ Performance by WOO GON KIM and HONG-BUMM KIM Strong brand equity is significantly correlated with revenues for quick-service restaurants. In a study 394 respondents gauged the strength of seven quickservice restaurant brands doing business in Seoul, Korea. The study tested four elements of brand equity, namely, brand awareness, brand image, brand loyalty, and perceived quality. Of...
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...Introduction Bangladesh with its poverty stricken economy coupled with large population base has no choice but to transform its people to skilled human resources through education, in general and higher education, in particular. As the cost of providing higher education has risen to a very high level, it is no longer possible for government to provide higher education to all. Due to budget constraints new universities cannot be established at government initiative. So the government of Bangladesh looked for private participation in this sector as a way out on the account of increased demand for higher education in the country and allowed private universities (PUs) to operate since 1992. However, the operations of PUs for last 13 years has been observed to produce mixed results. PUs could bring about some positive changes in the Higher education of the country in terms of increased capacity for higher education, politics-free environment and responsiveness. On the other hand, there are also serious allegations concerning high cost and poor quality of education in most PUs. The situation became so grave that a high power investigation team formed by the government had to put eight PUs in its black list and recommended for the cancellation of their license to operate as “University” in the country. Against this backdrop, the government opted for more stringent rules for the regulation of the PUs and accordingly preparing for the amendment of the existing Private University Act...
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...RESEARCH CRITIQUE Research Critique of Adherence to Walking or Stretching, and Risk of Preeclampsia in Sedentary Pregnant Women Ana H. Corona Western University of Health Sciences CGN 5306: Biostatistics and Epidemiology August 1, 2009 Research Critique of “Adherence to Walking or Stretching, and Risk of Preeclampsia in Sedentary Pregnant Women” Introduction This paper is to critique a study of adherence to walking or stretching during pregnancy in high risk women who were sedentary and had previously experienced preeclampsia. The introduction of this article does give a sense of the importance of the problem area. This four-year study investigates the effects of walking or stretching on the incidence of preeclampsia and reports on adherence to the intervention and on the secondary outcomes of changes in resting heart rate (HR), resting blood pressure and weight gain. Statement of the Problem The purpose of the study was to compare a walking exercise to a stretching exercise program during pregnancy in high-risk women who were sedentary and had previous history of preeclampsia. The problem was clearly stated and was a feasible researchable problem. The problem had significance for nursing and for the medical profession and might improve practice and education. While the researcher does a good job of stating why the problem is important, it could have been helpful for him to list numbers of people who are affected by preeclampsia and complications of the disease...
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...Research Critique of “Adherence to Walking or Stretching, and Risk of Preeclampsia in Sedentary Pregnant Women” Introduction This paper is to critique a study of adherence to walking or stretching during pregnancy in high-risk women who were sedentary and had previously experienced preeclampsia. The purpose of the study was to compare a walking exercise to a stretching exercise program during pregnancy in high-risk women who were sedentary and had previous history of preeclampsia. This five-year study investigated the effects of walking or stretching on the incidence of preeclampsia and reports on adherence to the intervention and on the secondary outcomes of changes in resting heart rate (HR), resting blood pressure and weight gain (Yeo, 2009). Statement of the Problem The problem was clearly stated and was a sufficient researchable problem. The researcher does a good job of stating why the problem is important, but there was no mention of the number of people who are affected by preeclampsia and complications of the disease itself. Yeo (2009) identifies the following research question for this study as: 1. Will previously sedentary pregnant women adhere to an exercise program for 40 minutes a day 5 times a week in the latter half of pregnancy (Yeo, 2009)? 2. Is there a difference in adherence to a walking program or a stretching exercise program (Yeo, 2009)? 3. How does adherence to walking or stretching change with the advance of pregnancy (Yeo, 2009)...
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...Nechyporuk Stevens-Henager College 1.The definitive Handbook of business continuity management (Third edition) The structured format, with many revealing case studies, examples and checklists, provides a clear roadmap, simplifying and de-mystifying business continuity processes for those new to its disciplines and providing a benchmark of current best practice for those more experienced practitioners 2. Secrets to Writing a Successful Business Plan This book is most relevant for this class, because of a lot important information how to build a successful business plan, etc… • A pro shares a step-by-step guide to creating a plan that gets results by Hal Shelton that open my eyes to insider tips, hints, and techniques for creating a winning business plan. • Discover why I need a business plan and the best style for me. • Receive step-by-step guidance for creating each section of my plan. Learn how to create a business plan for a nonprofit. 3. The fifth Discipline field book This book is a collection of theoretical summaries, reports, analyses, and strategies all quite useful to anyone interested in generating some thinking and action around change. A hands-on guide to creating a learning culture in organizations. This is my go to resource for management and strategy. With case studies and opportunities for reflection, this isn't a book to read cover-to-cover as much as it is an intensely practical workbook. I will come back to it often. 4. Successful...
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...Hospitality Business Models Confront the Future of Meetings Cornell Hospitality Industry Perspective No. 4, June 2010 by Howard Lock and James Macaulay www.chr.cornell.edu Advisory Board Ra’anan Ben-Zur, Chief Executive Officer, French Quarter Holdings, Inc. Scott Berman, U.S. Advisory Leader, Hospitality and Leisure Consulting Group of PricewaterhouseCoopers Raymond Bickson, Managing Director and Chief Executive Officer, Taj Group of Hotels, Resorts, and Palaces Stephen C. Brandman, Co-Owner, Thompson Hotels, Inc. Raj Chandnani, Vice President, Director of Strategy, WATG Benjamin J. “Patrick” Denihan, Chief Executive Officer, Denihan Hospitality Group Joel M. Eisemann, Executive Vice President, Owner and Franchise Services, Marriott International, Inc. Kurt Ekert, Chief Operating Officer, GTA by Travelport Brian Ferguson, Vice President, Supply Strategy and Analysis, Expedia North America Chuck Floyd, Chief Operating Officer–North America, Hyatt Anthony Gentile, Vice President–Systems & Control, Schneider Electric/Square D Company Gregg Gilman, Partner, Co-Chair, Employment Practices, Davis & Gilbert LLP Susan Helstab, EVP Corporate Marketing, Four Seasons Hotels and Resorts Jeffrey A. Horwitz, Partner, Corporate Department, Co-Head, Lodging and Gaming, Proskauer Kevin J. Jacobs, Senior Vice President, Corporate Strategy & Treasurer, Hilton Worldwide Kenneth Kahn, President/Owner, LRP Publications Paul Kanavos, Founding Partner, Chairman, and CEO, FX Real Estate...
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...| Global MBA Rankings: Review and Recommendations | | | Table of Contents Executive Summary 3 Review of Existing MBA Ranking Methodologies 3 A New MBA Ranking Methodology 5 KPI Categories 6 1. Internationalism 6 2. Career 6 3. Salary 6 4. Network and Student body 6 5. Faculty and Education 7 Data Collection and Standardization 7 Summary 7 Appendix 1: List of KPIs 9 Appendix 2: KPI Descriptions and Definitions 10 1. Internationalism KPIs 10 2. Career KPIs 10 3. Salary KPIs 11 4. Network & Student Body KPIs 12 5. Faculty and Education KPIs 12 Appendix 3: Salary Adjustment Process 14 Appendix 4: Data Standardization Processes 15 Appendix 5: School Questionnaire 16 Appendix 6: Alumni Questionnaire 17 Appendix 7: 2010 Survey Data 18 Internationalism 18 Career 19 Salary 20 Network and Student Body 21 Faculty and Education 23 References 24 Post Script: Lessons Learned 25 Executive Summary Over the last few weeks we have taken on the task of assessing the relevance of the two most recognized annual Global MBA ranking systems, published by the Financial Times and the Economist. We have concluded the need for a new ranking system that would address some of the key shortcomings of these systems. This new system would continue to build on the successes of the esteemed publications. We believe that a new system needs to take into account the needs of the emerging Y-generation, the millennials, a lower...
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...communities have supply gaps that are especially pronounced for infant/toddler age groups and lower income families. Preschool‐age programs (mostly part‐day) are proliferating nationally due to public awareness of the value of early learning. State spending on preschool increased from $2.4 billion to $4.2 billion nationwide between 2005 and 2007 (Wat, 2007). Similarly, federal and state spending on child care subsidies has more than tripled in the last decade, but most communities still face problems with inadequate supply of quality, affordable child care (Warner 2007). The majority of child care and part‐day preschool centers are run by private or nonprofit entities (rather than school districts or cities) and supported largely by parent fees and the use of low‐cost space in churches or schools. The extent and diversity of local early care and education is usually determined by the availability and/or assertiveness of child care operators and intermediary agencies as well as parents’ workforce participation rates and ability to pay fees. Planners can influence child care programs by creating policies,...
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...Alternative dispute resolution (ADR) (also known as external dispute resolution in some countries, such as Australia[1]) includes dispute resolution processes and techniques that act as a means for disagreeing parties to come to an agreement short of litigation. It is a collective term for the ways that parties can settle disputes, with (or without) the help of a third party. Despite historic resistance to ADR by many popular parties and their advocates, ADR has gained widespread acceptance among both the general public and the legal profession in recent years. In fact, some courts now require some parties to resort to ADR of some type, usually mediation, before permitting the parties' cases to be tried (indeed the European Mediation Directive (2008) expressly contemplates so-called "compulsory" mediation; attendance that is, not settlement at mediation). The rising popularity of ADR can be explained by the increasing caseload of traditional courts, the perception that ADR imposes fewer costs than litigation, a preference for confidentiality, and the desire of some parties to have greater control over the selection of the individual or individuals who will decide their dispute.[2] Some of the senior judiciary in certain jurisdictions (of which England and Wales is one) are strongly in favour of the use of mediation to settle disputes.[3] Please read: a personal appeal from Wikipedia founder Jimmy Wales Read now Alternative dispute resolution From Wikipedia, the free...
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...Ethics Case Study Heather Holcomb University of Phoenix Ethics: Health Care and Social Responsibility HCS 335 Deborah Laughon RN BSN MS DBA January 23, 2012 Ethics Case Study Case Study Jerry McCall is Dr. William’s office assistant. He has received professional training as both a medical assistant and a LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium, an antidepressant mediation, called in right away to his pharmacy, since he is leaving for the airport in thirty minutes. He says that Dr. Williams is a personal friend and always gives him a small supply of Valium when he has to fly. No one except Jerry is in the office at this time. What should he do? (Fremgen, 2009). Overview Health care providers are faced with making difficult ethical decisions everyday. Moral and value systems influence the ethical decision process, but the law and licensure regulations do as well. This case study is an example of a potential ethical dilemma and a possible breach of the law. The following questions will be explored: 1. Does Jerry’s medical training qualify him to issue this refill order? 2. Would it make a difference if the medication is for controlling high blood pressure that the patient critically needs on a daily basis? 3. If Jerry calls in the refill and the patient has an adverse reaction while flying, is Jerry protected from a lawsuit under the doctrine of respondent...
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...ability to acquire knowledge As I mention earlier, the study skills can be categorized as follows: Time management – as a university student, we need to organize our work for ourselves. The number of simultaneous demands being made upon us by different tutors and different courses can be quite daunting at first. Note taking - Everyone takes notes for different purposes at different times. Note-taking can serve a variety of functions depending upon both the context in which they are taken. For an example, kindly see appendix 1 (Cornell note taking) SQ3R – Is on of the reading technic that a student can implent in their study skills. Based on Derek Rowntree in his book Learn How to Study Labels, SQ3R which stand for: Survey – examine the whole before you read the parts, survey the book first, then the chapter then the paragraph. Also look at the title, headings and subheadings, caption under pictures, charts and any summaries. Question – ask yourself why you are reading this. What do you already...
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...assessment. You will also get acquainted with the various types of risk that international businesses face in their operations abroad, and the major strategies for risk mitigation and management. We will pay special attention to political risks (asset expropriation, contract repudiation, legal and regulatory risks), 1 societal risks (activism of international non-governmental organizations, reputation and public image issues), and everyday risks (corruption). Through a combination of readings, lectures, guest speakers, case discussions and risk assessment projects you will develop practical skills in evaluating and assessing risk, and will learn how to approach and manage risk on a global scale. Background on Your Professor Elena Iankova is an Adjunct Professor at Binghamton University’s School of Management and a retired Senior Lecturer in International Business at the Johnson Graduate School of Management, Cornell University. She joined the School of Management in 2007 and since then...
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...Marketing Management 14 PHILIP KOTLER Northwestern University KEVIN LANE KELLER Dartmouth College Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Executive Editor: Melissa Sabella Development Editor: Elisa Adams Director of Editorial Services: Ashley Santora Editorial Project Manager: Kierra Bloom Editorial Assistant: Elizabeth Scarpa Director of Marketing: Patrice Lumuba Jones Senior Marketing Manager: Anne Fahlgren Senior Managing Editor: Judy Leale Production Project Manager: Ann Pulido Senior Operations Supervisor: Arnold Vila Creative Director: John Christiano Senior Art Director: Blair Brown Text and Cover Designer: Blair Brown Lead Media Project Manager: Lisa Rinaldi Editorial Media Project Manager: Denise Vaughn Full-Service Project Management: Sharon Anderson/BookMasters, Inc. Composition: Integra Printer/Binder: Courier/Kendallville Cover Printer: Lehigh-Phoenix Color/Hagerstown Text Font: 9.5/11.5, Minion Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text. Copyright © 2012, 2009, 2006, 2003, 2000 Pearson Education, Inc., publishing as Prentice Hall, One Lake Street, Upper Saddle River, New Jersey 07458. All...
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... Works Councils (Finkin, & Kochan, 2014). This program allows employees to share their work to reduce working hours rather than allow management to lay off employees at the company. On the other hand, Southwest Airlines, and Kaiser Permanente tailored programs specific to fit their individual company needs (Finkin, & Kochan, 2014). Lima Tire Company, a subsidiary of Treadway Tire Company was having issues with high operational cost and high turnover among foremen. Although the programs that were designed to control labor relations for the company; they were not effective as the company hoped. The company still faced the issue of a dysfunctional organization (Skinner, & Beckham, 2008). So, what are some of the strategies utilized by U.S. union free organizations today and why is it critical to the success of an organization to meet its goals and mission? This paper presents a summary of Lima Tire Company, a non-unionized organization, provides an alternative to handling its major problems, and provides a recommendation to help with the major issues. Brief Case Overview By the opening of the Lima Tire Plant in January 2008, Ashley Wall, the current Director of Human Resources has to devise plans that will correct several serious problems the company faced. Currently the HR Director saw an increased turnover rate among foremen, lack of training, skyrocketing raw material cost, global competition, productivity...
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