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Cts 155

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Submitted By canx
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1. A) Empathy: be like hey man… I understand why you feel like you do. The boss kind of sucks sometimes but I feel like it’s best just to keep your head down and continue to have integrity in your work. Don’t let the slackers get to you, good work doesn’t go unrecognized forever! B) Clarification: Sir, What are you trying to say? That the boss isn’t being a boss and he’s just letting people get away with not doing their fair share of work?
C) non evaluative:
2.
A) respond empathetically: “wow. I can see how that would be extremely frustrating. Have you addressed them fighting and pointed out how it has negatively effected the groups productivity?” B) seek clarification: “what do you mean they cant stop fighting? What is the issue? Are their multiple issues?” C) Non-evaluative: “ fighting is really an issue when you are trying to complete a project in a group setting.”

3. A) Empathetically: “It is extremely frustrating when you know your opinions and ideas have value… maybe trying a different approach when sharing your thoughts?” B) Seeking Clarification: “How can they not listen to your ideas? Maybe you should be more assertive? Yet respectively.” C) non-evaluative: “That’s really frustrating, im honored that you chose to confide in me.”

4. A) Empathetically: “Im really sorry that you and your coworkers feel this way about me, I never intentionally meant to hurt anyone with my schedules and assignments. I can see how it would seem unfair being on the receiving end of this.” B) Clarification: “First of all, I’m sorry that you feel this way. Can you give me some examples of times I’ve been unfair?” C) Non-evaluative: “So you’re unhappy with the way I work the assignments and

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