Over the years, technology has been improving magnificently. For instance, many companies begin to use the self service checkout registers instead of hiring people to do the cash register. In the business perspective, many companies want to increase their profits at the lowest cost. As a result, to meet up with the demands, many companies decided to cut employees and replace them with self checkout registers. These self checkout registers will allow customers to speed up their checkout and eliminate customers waiting in line. In addition, having self checkouts can take up less space in the store. Companies like stores can add more products or restaurants can add more tables. But the main idea is that companies can hire fewer employees. Though …show more content…
According to the corporate representative, many of their stores will convert back to “staffed check-out registers” but there will still be some self checkout registers in some stores (Darrow). As stated before, CVS wanted to cut payroll costs, so they tried to make new payment systems to make it more faster and efficient for their customers. However, these self checkout systems did not work as how the company had planned. Customers from CVS experienced many difficulties while using the self checkout system. One of the major problems that they had were the scanners. The scanners were not able to read the items, mis-read coupons, or even input the wrong discounts. Another problem that they had was that the system constantly gave out reminders that annoyed many of the customers. For instance, it will remind the customer that the item they bought is not in the bag and sometimes some customers doesn’t even want the bag. Even though the self checkout systems are more advanced and efficient, many customers prefer to deal with employees. Customers would rather have employees help them checkout and not have to do it …show more content…
Companies use self check out registers as a service innovation technique to become more efficient and easier for their customers to use. However, I do not like the idea that many companies replace their cash register to self check out registers. I believe good customer service is when an employee has shown good behavior to a customer. Also, when an employee introduces a customer to a new product or service and is satisfied with it, it is consider good customer service. The main idea in good customer service is that there is communication or interaction between an employee and the customer. If there is no interaction, customers would not need customer service. In a business perspective, changing the company into a more technology system will help benefit the company and can run the company efficiently. In addition, it can help decrease the payroll costs and increase their profits. On the other hand, in a customer perspective, when I buy a product or service, I would like to talk to a representative instead of a machine. Sometimes handling a machine can be complicated and frustrating when it can’t do what you want. For instance, in some restaurants, such as Applebee’s, they changed their system to self service. In Applebee’s, each table will provide a touchscreen tablet for customers to order their food, pay their bills, and play games on there. In my opinion, this