...on from person to person, or organization to organization. Proficient communication is a fundamental component in a Health and Social Care setting. For example: at a nursing home, a hospital, a nursery or a care home. People that have a job in the Health and Social Care field need effective communication skills in order to provide help for the many service users that they will meet whilst working. Having effective communication skills will help workers in this field to develop a trusting relationship between them and the users of Health and Social Care services. This essay will go into greater depths with the subject of effective communication. Health and Social Care settings are places in which workers in the field offer their help to users of the service if it is needed. People who might use these services are: the injured; school children, the ill and working class citizens from infancy to later adulthood. For each setting under the Health and Social Care field there is a different user and situation, so the method of communication depends on the situation and the service user. For example, in a GPs surgery, the method of communication used would be one-to-one communication as the interaction generally only happens between two persons (the doctor and the patient). An advantage of using one-to-one communication in a GP’s office or a doctor’s surgery is that the patient’s issues are kept confidential by the doctor or GP. The two main contexts of communication are one-to-one...
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...Understand effective communication and interpersonal interaction in Health and Social Care Introduction In this assignment I’m going to be explaining to you the value of effective communication in a Children’s Day Care Centre. In this assignment I will be writing about the context, communication, interpersonal interaction, language and needs and preferences to help the you understand how they are supposed to communicate with children in this setting. In the Day Care Centre the children we look after vary, some of them suffer from learning difficulties and need special care, whereas others find it hard to communicate so we have many needs and preferences to cater for here. Context At the Child's Day Care Centre we have what you call a ‘one to one situation’ which is a conversation be between staff members and parents, between staff members, or staff members and a specialist that would come and visit the children. When in a ‘one to one situation’ you will be talking about many things, but the main reason for a ‘one to one situation’ would be to talk about health or behaviour concerns of a certain service user. You will need to understand that when specialist speak to the service users you work with, they will give you an overview of the things they have spoken to them about, so you will need to take into account what they tell you as they will speak to the service users about their feelings, this will help you be able to cope or communicate with the service user...
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...Unit 2: Communication and values | | Yvette Moyo | Centre Number : 20669 | | | | | Contents Page * The role of effective communication and interpersonal interaction in a health and social care setting. * Theories of communication Keywords: Communication Interpersonal skills Verbal language and examples Non verbal language examples Service user Care provider This report will cover the role and importance of effective communication. It will cover the meaning of communication and interpersonal skills. This is one of the tasks needed to get the voluntary worker job, because in order for health care providers to work with a diverse range of people they have to develop effective communication skills which they will use not only within care services but also out. Communication is the exchanging and receiving of information that occurs between different relationships. Typical examples are, service user and care provider, mother and daughter, father son. It occurs through the use of verbal and nonverbal techniques such as active listening, eye contact, hand gestures and more. Interpersonal skills are the skills used by an individual to ensure that they are with others in an effective way. These skills involve things such as the ability to get along and work with others through active listening. As mentioned in the definition of communication there are different ways of communicating. Good examples are...
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...Task 1 Question : Explain the role of effective communication and interpersonal interaction in a health and social care context. (P1) Effective communication and interpersonal interaction, are used in many aspects of our lives and are fundamental skills for health and social worker and the service users. Professional care workers have to be able to know when the appropriate type of communication in different situations, with people of different age, culture, backgrounds. There are various type of settings in health and social care where the communication is in use such as one to one, group communication, informal, formal, between colleagues, between professional people and people using services, with professionals and multi-agency working. To succeed in our health and social environment and any other context, the communication and interaction are the most important. To be sure that the message you want to give is received and understood correctly and properly. It is the main skill required by professionals whatever the job the is when hiring. This is why a face to face interview is necessary for employers; to listen and observe the use of oral communication and decide if it is good enough to do the required duties. What effective communication involves? Listening : Listening is one of the most important aspects. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about...
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...Explain the role of effective communication and interpersonal interaction in a health and social care context What is communication? Communication is where an individual shares sharing information through speaking, writing or another form of medium. This could be texting an individual or using social media sites to interact. Communication is important in a health and social care setting as you may need to inform those around you about a certain patient. For example, when an individual is put into a caring home, the person (typically a family member) would tell the manager/ nurses about the patient. This is because they want the patient to feel comfortable in the home. This would require the manager to communicate with the care workers, so they all have an understanding. What is interpersonal interaction? Interpersonal interaction is how you interact with someone. It is the way you speak to an individual, e.g. your tone of voice and body language. The way you speak to someone can frame/ change their opinion of you. This is because if one individual smiled at another individual, and the other individual didn't smile back, they wouldn't want to smile at that person again. This is because they have placed an opinion on that individual. Also, they wouldn't go out there way to smile at them again, as they have already formed their opinion of them. Contexts of communication Formal communication is conducted in an official and professional way. It is the use of conventional...
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...communication skills are just the beginning for all the skills which care workers need. Without them, it would be really difficult to establish effective relationships with people who use the services. These skills are something which you learn, without training it would be difficult to listen effectively to somebody talking about a difficult experience or sensitive topic, break bad news as sensitively as possible, or communicate with people who have communication difficulties, such as people who suffer from dementia, Parkinsons disease, or following a stroke. It is especially important that staff who work in care homes have good communication skills, this is because a high proportion of people living in the care homes will have problems that can cause difficulty when communicating. For most people living in care homes, especially the ones who do not see family members or friend regularly, interactions with the staff are their main source of communication. The problem is, studies have shown that the opportunities are limited, an Alzheimers society survey of 12 care homes found that the average person living in a care home spent only two minutes speaking or interacting with staff or other residents over a six hour period of observation. This excludes time spent on care tasks like being helped to eat or get dressed. Even during these tasks, interaction can be limited as the worker wants to hurry it up and sometimes they don’t greet the person, or even explain when they are going to do...
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...P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context Communication is highly important, especially in an elderly care setting. It is useful in many different ways and situations, for example; if the service user had vision impairments, it is important that the professional speaks loud and clearly pronunciating properly however is not patronising in any way making the service user feel uncomfortable. This gets important information, such as changes to medication, across clearly to the service user without them feeling uncomfortable or unaware. Different contexts of communication are used in many different care setting situations such as; • One to one – One to one conversations may take place between the service user and the member of staff. One to one conversations allow the member of staff to be heard clearly giving the service user an easier job listening without the distractions from around the room. Especially with this type of conversation, some service users may feel uncomfortable or intimidated; because of this it is best these conversations take place in private, in the comfort of their own room for example. • Group interaction – Group interaction is very different. It involves many more people who all have different views. These conversations are made up of people who don’t meet up regularly; allowing the elderly service users socialisation. Usually group interactions are a lot more informal and chatty;...
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...There are many ways to make communication and interpersonal interactions effective within the health and social care settings. Effective communication is a conversation in which everyone understands what's being said and no one gets confused. It can depend on the context (e.g. one-to-one or groups), the forms (like; oral, written or computerised) and the types of interpersonal interactions (e.g. speech and non-verbal). Communication can help to build relationships with the patients, which means they will trust you know what is best for them and that you'll give the best quality care possible. Interpersonal interaction is how someone interacts with someone else and the way you speak to a client, e.g. tone of voice and body language. The way you interacted or speak to someone can make them form an opinion of you so you have to make sure that you speak to the clients and colleagues appropriately and professionally. The context of communication can change its effectiveness and the client’s opinions of you examples of contexts are; formal and informal, one-to-one, between colleagues and between practitioners and service users. Formal communication is conducted in an official and professional way. It typically occurs with individuals who have not met each other before or when communicating with people in professional settings e.g. going to the GP. This is because the individual wants to give a good first impression and they want to come across official and professional. The practitioners...
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...Explain the role of effective communication and interpersonal interaction within a health and social care setting By Ellena Hall Figure 1 Figure 1 Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion Page: 10 Definitions Page: 11 Bibliography Introduction: I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and good interpersonal interaction skills. The way in which we communicate vary from person to person as it depends upon ability and the context in which we are communicating, this is due to some people may be unable to communicate verbally due to a condition, but also whether we are in an form al or informal context as we wouldn’t talk to our friends the same way we do with people of higher authority. All methods of commutation can be accessed by every individual despite need; this ensures that every human being can communicate. This is because there are many reasons why we communicate and why effective communication is important, however due to communicating everyday this is often forgotten. We often communicate for one of two reasons, these...
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...Within both of the case studies it is clear to see that the communication cycles have been put into practice on a number of occasions and have generally worked well. I am going to discuss how the communication cycle has been put into practice within the Jason Young and Stephen Polanski case studies. From the Jason Young case study we can clearly see that the Tuckmans cycle has been working very effectively. The Tuckmans cycle is all about effective communication in groups. Many groups may experience some sort of struggle before people unite and communicate effectively. Within the Jason Young case study we can see that while Jason was in hospital there were many multi-disciplinary meetings to discuss Jason’s progress with a goal to getting Jason as independent as possible. This is an example of the health care professionals working effectively together to ensure Jason is receiving the best possible care while he is in hospital. These multi-disciplinary meetings would not happen if health care professionals did not communicate together and bring their ideas forward to each other. The nurses in the hospital are trying their best to ensure Jason has a pleasant experience. The staff that works with Jason have to feed him, take him to the toilet and clean his teeth etc. As Jason needs a lot of attention it is important that the health care workers work together to ensure all his needs are accommodated for and as a result of this the workers could also try to develop his communication...
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... |Developing Effective Communication in Health and Social Care | |Level |3 | |Part Unit | |Whole Unit |Yes | |Assessor | | |Start Date | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions, case studies and role | |plays; which involves both group and one-to-one interaction. ...
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...Social Care | Unit number & title: | UNIT 1 – Developing Effective Communication in Health and social care | Description of activity undertaken | Placement Assessment with the On-Site SupervisorPart 1 – Explanation of the key areaIn your supervision meeting with your placement supervisor you will be able to: * Explain the role of effective communication and interpersonal interaction within your placement. * Explain factors that may influence communication and interpersonal interactions within your placement. * Explain the strategies used in your work placement to overcome barriers to effective communication and interpersonal interactions.Part 2 – 2 Observations and Professional DiscussionYour supervisor will need to arrange to observe you participating in a one-to-one interaction and a group interaction within your placement. The Supervisor will then assess your communication and interpersonal skills in relation to each interaction. Within your supervision session, you will need to have a professional discussion to show reflection and learning from these two interactions to show your professional understanding of effective communication within your placement. | Assessment & grading criteria | (P1) Explain the role of effective communication and interpersonal interaction in a health and social care context(P3) Explain factors that may influence communication and interpersonal interactions in health and social care environments(P4) Explain strategies used...
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...UNIT 1: DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE The role of communication and interpersonal interaction in health and social care. Naima Zaka Assignment Brief- Part 1: Unit 1- Developing Effective Communication in Health and Social Care Title- The role of communication and interpersonal interaction in Health and Social Care. Due to poor media coverage on the quality of care and provision in Health and Social Care environments. I have been asked to work undercover by the Health authority to report on effective communication and interpersonal interaction. |Type: Effective |Log 1: | | |I entered the doctor’s room and sat down on a chair; he looked up to greet me whilst asking me how I was| | |doing. I replied by telling him how I was feeling, I told him about the pain in my head, and how it was | | |effecting my sleep and my daily routine. Whilst I was telling the doctor my problem he was looking | | |straight at me making eye contact, he would nod his head at times to show his understanding. After I’d | | |finished he asked me a few questions whilst listening to me answers the doctor was taking notes and | ...
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...ialEdexcel BTEC Level 3 National Certificate/Subsidiary Diploma in Health & Social Care Unit 1 Assignment – Developing Effective Communication in Health & Social Care Assignment Title: Effective Communication in Action Context Health and social care professionals require good communication skills in order to carry out their roles effectively. It is important for you to gain knowledge and understanding of the skills involved in communication, so you are able to develop and enhance your interpersonal skills. This unit enables you to explore and develop the skills of effective interpersonal interaction and communication essential to the operation of health and social care services. It will enable you to analyse factors that enhance and inhibit communication and to examine effective interpersonal skills. You will also explore the value of effective and varied types and styles of communication in the support of patients/service users. The unit encourages you to reflect on your own performance and that of others. In order to support your studies, it would be highly beneficial for you to complete a period of work experience, which should provide opportunities for some of the assessment of the unit. You should aim to complete this over October half term or at Christmas. Task Overview Your line manager has promoted you to the position of ‘Trainer’ and has given you responsibility to deliver some induction training to new recruits. It is your choice whether you base your assignment...
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... | |OCR Level 3 Cambridge Technical Diploma in Health and Social Care |Unit 1:Developing Effective Communication In Health and Social Care | |Year 1 | | |Learner name | Assessor name | | |R.BENNETT / V.VINCENT / A.ISLAMI / S.TAYLOR | |Date issued |Deadline |Submitted on | |Tasks will be launched throughout the |All criteria to be met by January 15th 2016 | | |semester to meet needs of individual teaching| | | |groups | | | | | | |Assignment title |Effective Communication in Health & Social Care ...
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