...Dhaka City College INTERNSHIP REPORT ON “Measuring the Effectiveness of Grameen Phone’s CSR Programs in Creating the Brand Awareness” Supervised By: Ms.Nasrin Sultana Lecturer Department of Business Administration Submitted By: Sarower Jahan ID # 170 Major Area: Marketing Date of Submission: Some of the key CR initiatives: Health: Helping and caring for the community is an essential component of Grameen phone's Corporate Social Responsibility; therefore we endeavor to make a positive contribution to the underprivileged community of Bangladesh by helping in improvement of the health perils in the country as much as possible. Healthcare is still inaccessible for many Bangladeshis. Almost half of the country's population live below the poverty line and cannot even afford basic healthcare. Only 35% of the rural population use adequate sanitation facilities and 72% have access to clean drinking water. Moreover the people...
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...------------------------------------------------- Evaluate CSR Staff for Effectiveness ------------------------------------------------- Dur=60 days ------------------------------------------------- (5.3) ------------------------------------------------- Evaluate CSR Staff for Effectiveness ------------------------------------------------- Dur=60 days ------------------------------------------------- (5.3) ------------------------------------------------- Train staff on accurate data entry ------------------------------------------------- Dur=15 days ------------------------------------------------- (5.3) ------------------------------------------------- Train staff on accurate data entry ------------------------------------------------- Dur=15 days ------------------------------------------------- (5.3) ------------------------------------------------- Train CSR Staff on collection method ------------------------------------------------- Dur=15 days ------------------------------------------------- (5.2) ------------------------------------------------- Train CSR Staff on collection method ------------------------------------------------- Dur=15 days ------------------------------------------------- (5.2) ------------------------------------------------- Install new system for collection ------------------------------------------------- Dur=15 days (5.1) ------------------------------------------------- Install new system for collection ...
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...A case of CSR Partnership Program of PT Adaro Indonesia and POSDAYA in South Kalimantan Dr Laila Refiana Said Indonesian National Council on Social Welfare Universitas Lambung Mangkurat Abstract In recent years, social responsibility of corporations has become a major issue. As a result, the mining companies in Indonesia have come under increasing pressure by NGOs and communities. In response to the pressure, mining companies in Indonesia have carried out corporate social responsibility (CSR) programs, especially when the companies are subsidiaries of global mining companies that utilize CSR as part of their global business strategy. The companies recognize that there is a responsibility to give back to the local communities to ensure the development of a better life in the surrounding mining areas. This paper brings a family empowerment perspective to many of the issues covered in the CSR programs. One of the strategies emphasizes a good relationship with local communities through community development as PT Adaro Indonesia made through its free cataract surgery programs for residents in South Kalimantan together with Badan Koordinasi Kegiatan Kesejahteraan Sosial (Coordinating Agency of Social Welfare Activities). This paper examines the combined effectiveness of PT Adaro Indonesia’s CSR program with the family empowerment program of POSDAYA (Pos Pemberdayaan Keluarga) in South Kalimantan. Thus, it focuses on the best practice approaches of linking CSR with POSDAYA...
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...So the Executive Vice President wants an immediate update on the ongoing Six Sigma project to improve the efficiency and effectiveness of the Health and Welfare Service Delivery Process. EBO’s operation is inefficient and ineffective, negatively impacting the profitability and service levels of the Health and Welfare Service Delivery Process. First, the Database Update Sub-Process and the Participant Care Sub-Process are highly interrelated with each other in processes, so they often have to increase steps to address customer issues. These non-value adding steps just increase the variances of processes and decrease customer satisfaction. Second, the unreasonable schedule doesn’t match the timeline of service demand, leading to low utilization of employees. Third, BAs’ and CSRs’ improper operations result in the delay of callbacks. BPO launched a six sigma project to obtain the result of baseline performance metrics and the data of variances in processes. They also draw a process map to try to find the bottlenecks of the operational processes and to solve problems. In order to develop an accurate and detailed process map, Jerry directly interviewed people who were familiar with various parts of the process. The Database Update process had too many steps, the more steps, the larger chances of increasing variances. For Participant Care process, most CSRs’ shifts were end before 6:00pm. Just two were end at 8:00pm. However, after 6:00 pm each hour had over 10 calls. It was difficult...
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...companies in 2004 (Kaptein, 2004) compared to 87% of Fortune Global 200 companies in 2008 (KPMG, 2008). Business codes are a set of official document disclosed by and for a business firm to guide the behavior of managers and employees (Kaptein and Schwartz, 2008). The business code prescribed are related to matters such as human rights, labor conditions, ecological environment, confidential information, conflict of interests, fraud, corruption, product quality, profits, sexual harassment and competitions (Kaptein, 2011). Business codes ethic (BCE) are the fundamentals for corporate social responsibility (CSR) which are used to appraise companies for ethical performances and citizenship. Organizations with excellent CSR are rewarded with fame and reputations (Patick M., 2011), thus leading to better sales and company’s stock price (Ron Robins, 2011). However, business code and CSR appraisal can only prevent unethical behavior in the organization to a certain extent. For example, 15% of Ernst & Young’s executives were prepared to commit unethical conducts to win businesses even though the company implemented business codes (Christopher M., 2012). In this context, business codes without strong implementation cannot prevent unethical behavior in the workplace are discussed. Business codes are viewed as window-dressing for the organization (White and Montgomery, 1980), and are less effective compared to sector codes or laws (McClintock, 1999). The implementation of business codes...
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...Effectiveness of Corporate Social Responsible practices handled in the petroleum industry in Bangladesh: A case study of Shell By Delwar 2014 Dissertation submitted to Anglia Ruskin University in partial fulfilment of the requirements for the Masters Programme Abstract The research issue is that multinational organisations in the petroleum industry such as Shell and British Petroleum are being pressurised by their stakeholders to take responsibility for their business activities. In view of stakeholder pressure, companies have developed and implemented CSR policies and practices. However, the effectiveness of these CSR policies and practices is questionable as the effects of companies activities have negatively impacted the lives of their stakeholders and continue to do so (Amao, 2013). There is extensive research being carried out on understanding the effectiveness of multinationals CSR practices as there exists a wide gap between what companies are saying and what they are actually doing. Practising CSR makes companies responsible for looking after the needs of their stakeholders, makes companies take steps to protect the environment, improve people's livelihoods, motivates employees and increases organisations' effectiveness and efficiency. Multinational state they are practising CSR. Yet their activities have caused much harm to stakeholders. Shell's activities in Nigeria have caused severe health risk to families’ drinking water...
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...Director, Corporate Social Responsibility and Global Inclusion Leader, Quest Diagnostics Foundation Reporting to the CHRO, the Director, CSR and GI will set Corporate Social Responsibility vision and oversee and direct CSR, philanthropy and inclusion strategy, policies, performance and reporting in alignment with business strategy. Also accountable to company leadership for the strategic, financial, and compliant management of corporate giving and the Quest Diagnostics Foundation, a 501(c)(3). The Director, CSR and GI will be a strategic thought leader who is also a doer – a coalition builder, teacher, communicator, community activist and a process-oriented manager. This position is responsible for leading and advancing the ongoing development and implementation of diversity and inclusion strategies which are critical to Quest Diagnostics’ business strategy in partnership with executive, business, regional and HR leadership. This position serves as the leader in the development of effective strategies, practices and policies to facilitate a more inclusive environment that benefits Quest Diagnostics and all of its employees.. This position also oversees the comprehensive CSR plan and business case around four strategic priorities: 1) addressing public health challenges, particularly disparities; 2) empowering communities and families to be strong and well; 3) building inclusive cultures and educated leaders for innovation and growth; and 4) protecting the earth and...
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...Introduction As the theoretical framework of CSR evolves, there is increasing focus on the interaction between internal capabilities and business activities with the external environment. Aras and Crowther (2007) integrated key attributes of sustainable activities, namely Societal influence, Environmental impact, Organisational culture and Finance, in conjunction with internal-external and short-term long-term context to develop the sustainable development guiding framework for corporations, i.e. Model of Sustainable Development. Visser (2010) proposed the concept of CSR 2.0, highlighting five dimensions (C)reativity, (S)calability, (R)esponsiveness, (2) glo-cality and 0) or circularity as the five targets for future CSR activities. Unilever’s CSR efforts in 2012 are analysed using the above models and short conclusions are drawn about the effectiveness and overall accountability and transparency achieved by the company. Model of Sustainable Development Theoretical Background Many executives are realising that an enterprise’s environmental and societal impacts influence business long term viability as much as financial performance (Lawler and Worley, 2012). This trend is clearly presented in a recent study by the United Nations (2013) since 96% of surveyed CEOS believe that sustainability is crucial to future success of their companies and they have certain plans to ensure sustainability. Owing to the importance of sustainability in contemporary business, it is of utmost...
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...Introduction Corporate social responsibility has taken on an increasingly prominent role in the business world in recent years. CSR has grown so popular that nearly every major company in the U.S. now integrates a significant commitment to social and/or environmental programs into its business model. CSR can be loosely defined as the adoption of socially beneficial and environmentally sustainable practices by corporate actors. The rise of CSR can be attributed to growing public disenchantment with traditional business practices that degrade the environment and compromise worker wellbeing, and resulting pressure from consumers and nonprofits on the private sector to reform itself. Instead of simply complying with government regulation, a company that is “socially responsible” adopts more stringent self-regulation ensuring that it is acting to minimize negative impact on the environment, its employees, its customers, and the community. The attitude that the corporate world should be responsible for adverse production effects has expanded into a broader conception of its responsibilities. It is now common to expect corporations not only to be accountable for their actions, but to contribute to solving the world’s problems. That is, corporations are now pressured to contribute to the creation of public goods like a healthy environment and poverty reduction as well as to absorb their own production externalities. Combined with the growing demand for “green” products, the private...
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...Corporate Social Responsibility and Nonprofit Organizations Darin Leedy December 2009 Senior thesis submitted in partial fulfillment of the requirements for a Bachelor of Arts degree in Economics at the University of Puget Sound Introduction Corporate social responsibility has taken on an increasingly prominent role in the business world in recent years. CSR has grown so popular that nearly every major company in the U.S. now integrates a significant commitment to social and/or environmental programs into its business model. CSR can be loosely defined as the adoption of socially beneficial and environmentally sustainable practices by corporate actors. The rise of CSR can be attributed to growing public disenchantment with traditional business practices that degrade the environment and compromise worker wellbeing, and resulting pressure from consumers and nonprofits on the private sector to reform itself. Instead of simply complying with government regulation, a company that is “socially responsible” adopts more stringent self-regulation ensuring that it is acting to minimize negative impact on the environment, its employees, its customers, and the community. The attitude that the corporate world should be responsible for adverse production effects has expanded into a broader conception of its responsibilities. It is now common to expect corporations not only to be accountable for their actions, but to contribute to solving the world’s problems...
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...Responsibility Assignment Question: Is CSR just another form of PR for companies wishing to get an edge on their competitor? Discuss with primary reference to IKEA. Student Name: Pui Tung CHIU Submission Date: 3 April 2015 Introduction A business activity generates both positive and negative influence for both the corporate as well as the society. The growing expectations of social, environmental and legal responsibility gradually rise in the past decades for corporate. Organizations use corporate social responsibility (CSR) to set up activities in order to achieve and respond these expectations. Jamali and Mirshak (2007) state that CSR approach helps to attract global attention and acquire a new resonance in the worldwide economy. However, Frankental (2001) claims “Do CSR is a public relations (PR) invention?” and company focus on promoting itself, getting an edge on its revivals rather than being ethic to protect the environment or maintain human welfare. Therefore, in this essay, author is going to discuss about the different between CSR as well as PR. Moreover, it will apply an example of IKEA to examine the effectiveness of its CSR in supply chain and analyze CSR as a business strategy to maintain the sustainability of business, financial control and risk management. Afterwards, author will highlight the limitations of CSR policy and finally provide some recommendations to improve the CSR strategy for corporates in order to maintain...
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...FUSION OF CORPORATE GOVERNANCE & CSR PRACTICES BUSINESS ETHICS AND CORPORATE GOVERNANCE Submitted to: Prof. I Sridhar Submitted by: Dhvani Shah (64689) FSB II TABLE OF CONTENTS TOPIC | Pg No. | Introduction | 3 | Concepts | 6 | Conceptual Discussion | 10 | Implementation of CG & CSR in corporate | 18 | CSR/CG framework | 21 | Bibliography | 30 | I. INTRODUCTION: CSR is concerned with the impacts that the activities of an organization have on the social, environmental and economic environment in which it operates. CG is concerned with the manner in which the senior management or Board of Directors direct, manage and control the organization and relate to shareholders. The concepts cannot be mutually exclusive but merge together, each offering a different yet complementary perspective on the activities of an organization, to form a robust strategic business management tool. The aim of the CSR and CG management system is to define, understand and improve the balance between entrepreneurship and ethical practice. Organizations must demonstrate this core organizational...
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...present scenario it is obvious that the governments have met with limited success. Hence, there is a great need for the corporate world to step in and lend a helping hand in the effort. Corporate Social Responsibility (CSR) is the name given to the help given by the businesses to the governments in making this world a better place. The companies can do their share of good by first starting with ethical corporate governance. Then they can step up to launch various community service drives or camps for empowering the society. CSR in India is in a very nascent stage. It is still one of the least understood initiatives in the Indian development sector. It is followed by a handful of public companies as dictated by the very basis of their existence, and by a few private companies, with international shareholding as this is the practice followed by them in their respective foreign country. A lack of understanding, inadequately trained personnel, non availability of authentic data and specific information on the kinds of CSR activities, coverage, policy etc. further adds to the reach and effectiveness of CSR programmes. But the situation is changing. And CSR is coming out of the purview of doing social good and is fast becoming a business necessity. The business case for CSR is gaining ground and corporate houses are realising...
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...Summary Journal 1 CSR and sustainable community development in Nigeria: WAPCO, a case from the cement industry. In conclusion, this research paper is talking about How WAPCO reaction to the CSR and sustainable development in Nigeria. WAPCO is producer of cement industry in Nigeria and was in the Nigerian stock exchange since 1979. This paper has shown not only the extent in CSR activities but also include sustainable development in their business operation country. The different stakeholders have different objective in order to get the benefit from CSR activities. This research was conduct 15-factor to determine cover three areas of sustainable development: economic, society and environment. As from the research paper, it can be clearly seen that WAPCO are good in practice on welfare and pension costs, safety etc. But the author suggests WAPCO should highly emphasize on clear strategy in environmental and code of conduct on bribery and corruption with Nigeria government (Evidence is not enough). In the same way, Health (HIV/Malaria) is the significant for WAPCO to push more CSR activities and budget in this area. Admittedly, CSR is the important role on society the polluting company like WAPCO and other firms should be aware to adjust 15-factors framework to sustainable development for long-term effectiveness. Remark: The reason why I choose this journal because the topic is related with my team project (Oil & Gas) and Nigeria is poorest country. The information from...
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...Corporate Social Responsibility and Employees An insight into the relationship between CSR and companies’ own employees Corporate Social Responsibility vs. Employees Most of the current researches and data available today regarding Corporate Social Responsibility (CSR) initiatives are on the cause and effect of CSR initiatives on the customers’ perception of the company. According to those data, it is apparent that the more companies are involved with CSR initiatives, the better they perform in terms of customers’ brand and product evaluations (Klein). There is also quite a bit of information on how customers nowadays view company’s CSR with increasing weight and importance. However, there seems to be a shortage of information on how companies’ CSR initiatives affect their own employees. Because employees are the primary stakeholders who directly contribute to the success of the company, understanding employee reactions to CSR is helpful in discovering potential effects of CSR on firms and causes leading up to these effects (Bauman). Through observing employees’ perception on CSR and their attitude change due to their company’s investment in CSR, we can delve deeper into the intrinsic motivation behind companies’ CSR initiatives, rather than purely focusing on the results. The purpose of this research paper is to address this specific topic: relationship between CSR and companies’ employees. In addition to providing you with great insights on CSR’s impact on employees...
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