...In this assignment I will be covering the role of effective communication and interpersonal interaction in a health setting which could be places such as a care home, gp settings and so on. I will also be demonstrating the effects of the communication on an individual this will also help to demonstrate the forms of communication and which one can be most effective. Communication is the sharing of ideas. Communication is the way we put across our thoughts and ideas. The simple act of transferring information from one place to another. There are many different types of communication these all bring out changes in our and other’s attitudes, motivate the people around us and establish and maintain relationships with others. In fact communication makes up most of our life and nearly all of our social activity, an example of then it is used in our social activity is when you go out for a chat with your friends this communication is verbal. When at a party the communication will be less verbal and more and more informal. Communication is the simple act of transferring information from one place to another, which can be done by: . Vocally . Written .Digital media .magazines .websites. .Visual . Informal . Formal .1.1 In the health care setting different types of communication can be more common such as a group informal conversation. A group has to consist of three or more people, whilst in a health care setting this could be a gathering of the service users chatting...
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...Business Communication in Government Organization Introduction Organizational communication is an area of study that examines the complex communicative behaviors which occur in organizational settings. Organizational communication occurs when a group of people working together and communicate to each other in order to achieve individual or collective goals. Communication is been considered a functional part of an organizational system and in interpersonal context. The purpose of organization communication ranges from completing a task or mission to creating and maintaining satisfying human relationships within the organization. The structure of an organization is determined in part by the network of channels or paths along which information must flow between members or sub-units within the organization. Communication networks in government organization In the past, the concern of management of large bureaucratic structure such as government organization, in which the major focus of the organizational communication literature, was formal and top-down communication. The government needs systems for controlling the flow of information in order to balance the structure. Today, informal communication in which is generally associated with interpersonal, horizontal communication is primarily seen as a potential contribution to effective organizational performance. On-going, dynamic, and non-formal, if not informal, communication has become more important to ensuring the...
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...relevance of communication networks in your organization By Sylvia Zvavamwe Communication maintains and sustains relationships in an organization regardless of the type of the organization. How people in an organization communicate with each other determines or shows how satisfied they are with each other’s work. An organizational communication address how information circulates among employees and this circulation of information occurs through formal and informal communication networks. According to Fielding (1993), networks are “the interconnecting lines of communication used to pass information from one person or one section to another”. Networks ensure that information in an organization does not flow randomly, but, follow set up channels. Formal communication network include vertical, lateral and diagonal communication whereas, informal communication includes grapevine and bypassing networks. This essay is going to illustrate the significance and relevance of these formal and informal communication networks at the University of Zimbabwe. Formal communication network is whereby communication follows the hierarchical structure of the organization or the chain of command (Richmond 2005). According to Evans (1984) formal communication is applied to those communications which are routed through what have been called ‘official channels’. These definitions imply that formal communication is observed through formal organizational structures. For example, at the University...
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...PATTERNS OF BUSINESS COMMUNICATION [A] Internal Communication Pattern Internal communications (IC) is the function responsible for effective communications among participants within an organization. It is important to distinguish between communications on behalf of the organization and the day to day intercourse within work groups or between managers and subordinates. Organizational communication flows in all directions and the network may be planned or unplanned. Nike communicates internally among managers and subordinates in their organization flow chart. To add, Nike compliance staff, which numbers more than 80 people, monitors workplace conditions through a series of internal audits conducted by them and other Nike personnel. [B] Formal Communication Pattern Formal communication refers to interchange of information officially. The flow of communication is controlled and is a deliberate effort. This makes it possible for the information to reach the desired place without any hindrance, at a little cost and in a proper way. This is also known as ‘Through Proper Channel Communication.’ Formal communication can both be written and oral. Nike communicates its progress to its stakeholders, through its website www.nikeresponsibility.com backgrounders, quarterly electronic newsletters, the 2015 Corporate Responsibility Report and Community Investment Report 2014-2015. Nike also engages stakeholders directly through one-on-one meetings and other forms of collaboration. Nike...
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...Organizational communication can flow in many different directions and can take on various ways of being communicated through formal or informal channels. To illustrate this further, Chapter One of your textbook discusses formal and informal channels of communication. Provide an example of formal communication and an example of informal communication. In our text it states “Formal patterns of organizational communication follow the power hierarchy within organizations, whereas informal patterns of organizational communication do not necessarily follow along power hierarchy lines” (Kreps, 2011 p. 1.5). Larger corporate organizations usually rely on formal communication networks whereas smaller organizations use informal communication chains. One example of formal communication is when an organization pushes information down such as new rules concerning leave policies or internet use. An example of informal communications would be when a manager gives his secretary advance notice that a new position or training opportunity will be available soon to help her advance. Which type of communication do your prefer in a work environment? Why? I prefer the informal communication type in my work environment. In the formal type, information and orders are often pushed down from the higher ups but is seldom adequately explained. In some cases conflicting information is given from different managers who have not talked to each other before sending orders. I believe that managers who...
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...COMMUNICATION CHANNELS http://www.tutorialspoint.com/management_concepts/communication_channels.htm Copyright © tutorialspoint.com Introduction In an organization, information flows forward, backwards and sideways. This information flow is referred to as communication. Communication channels refer to the way this information flows within the organization and with other organizations. In this web known as communication, a manager becomes a link. Decisions and directions flow upwards or downwards or sideways depending on the position of the manager in the communication web. For example, reports from lower level manager will flow upwards. A good manager has to inspire, steer and organize his employees efficiently, and for all this, the tools in his possession are spoken and written words. For the flow of information and for a manager to handle his employees, it is important for an effectual communication channel to be in place. The Working of a Communication Channel Through a modem of communication, be it face-to-face conversations or an inter-department memo, information is transmitted from a manager to a subordinate or vice versa. An important element of the communication process is the feedback mechanism between the management and employees. In this mechanism, employees inform managers that they have understood the task at hand while managers provide employees with comments and directions on employee's work. Importance of a Communication Channel ...
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...P1 In this essay I will be explaining the role of effective communication and interpersonal interactions in a health and social care. I will be using examples such as formal and informal communication as well as language, culture, proximity and the role of verbal and non-verbal communication. Communication can be defined as the imparting or exchanging of information by speaking, writing, or using some other medium (www.oxforddictionaries.com/definition/english /communication). An example of communications in a health and social care setting would be in a hospital if a patient was in need of something they would have to communicate through talking in other to have the health care professional help them what they are in need of. Similar to that is interpersonal interaction which can be defined the techniques people use in order to communicate and maintain effective relationships or communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication.( www.skillsyouneed.com/ips/ interpersonal-communication.html) An example would be a doctor working in a hospital is likely to interact with work colleagues, patients and other people during the course of the day. In other for communication to be effective a person must put to use their interpersonal skills. These interpersonal skills includes being a good listener and listening to the person speaking and well as responding to show them...
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...Communication Networks: Formal vs. Informal Communication Communication skills are essential for everyone in the business organization whether it is for business executives, sales employees or even labor workers. An example would be how sales representatives of the company are required be eloquent and persuasive speakers in order for them to be able to sell the products or how labor workers in the chemical factory also need to communicate effectively in order to avoid delay in production or conflicts or how business executives are able to convey their visions and delegate tasks to their subordinates. However, to reach optimal effectiveness in communication, simply having leaders or employees with good communication skills are not sufficient for business to succeed as it only accounts for small degree of communication effectiveness. Organization needs to develop effective communication networks for employers and employees to communicate throughout the organization structure. To be more specific, it is how organization improves the communication flow within and across each business departments. Communication networks are categorized into two categories: Formal and Informal Communication Networks. However the question remains whether which types of communication networks are more effective. Formal Communication The best way to describe formal communication networks is what is known as organizational chart. It is simply a system designed by management to dictate how communication...
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...Interpersonal Communications Elizabeth Socolofsky CJA/304 December 10, 2012 Timothy Sullivan Communication is something that we use on a daily basis to help us understand the world. Without the use of communication, we would not be able to understand the people around us. In order to understand communication it is very important to look at the different tools that make up communication. This paper will discuss process of verbal and nonverbal communication while also describing the associated components of each. In order to be an effective communicator, someone must learn how to and also to be able to know the difference between listening and hearing. Furthermore, formal and informal channels of communication within the criminal justice organization will be looked at, along with the different barriers to effective communication. Finally, strategies that may be implemented to overcome communication barriers in the criminal justice organization will be touched on. All of these components are key to learn, understand, and be an effective communicator in the criminal justice organization. Communication is a process of exchanging verbal and nonverbal messages in a continuous process. Some key components of communication are; context, sender/encoder, message, recipient/decoder, and feedback. Communication is always affected by the context. The context in which you approach someone...
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...Effective Communication Robert Wood CJA/304 Professor Means January 30, 2012 Effective Communication Throughout this paper we are going to cover effective communication. First we are going to look at the process of verbal and nonverbal communication. Then we are going to look at the differences in hearing and listening in communication. Next we are going to look at formal and informal channels of communication in criminal justice. Then we are going to look at the different barriers to effective communication in criminal justice organizations. Last but yet importantly we are going to discuss strategies that can be implemented to overcome communication barriers in criminal justice. So let us get started we have a lot to cover. Verbal and Nonverbal Communication Verbal communication is the act of expressing your thoughts with words. Verbal communication is generally defined as spoken language. Tone, enunciation, pauses, loudness, emphasis, word choice, these can all be used while speaking to enhance the spoken word. Examples of this type of verbal communication: speeches, face-to-face discussions, telephone conversations, voicemail, television, radio, recorded books and seminars, videos. Speakers using sign language would be considered to be using a form of verbal communication. In a broader sense verbal communication would also include the written word. That may include letters, faxes, emails, books, newspapers, magazines, articles, hand written notes, announcements...
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... We use one to one communication in health and social care when the care worker is working with a patient discussing interpersonal information. For example of one to one communication could be a doctor talking to a patient’s family and a doctor breaking sensitive news to a patient. Effective communication is important in Health and Social Care setting because it allows the health care worker to perform their roles effectively, allowing them to work along with their colleagues and their patients, who come from different cultures/and religion. The benefits of having groups communication in health and social is that everyone will have to a chance to share they thoughts and feels comfortable around each other, get to know everyone, learning to trust each other also having a team leader. Interpersonal interaction is an exchange of communication between two people who are present. For example professional worker communicating with the patient that’s an interpersonal conversation, it could be done by many ways, verbal communication, facial expression, body language, and also different type i.e. the tone of your voice, pace and touching and speech. Formal communication is the way we speak in a professional way for example it can be non-verbal communication when writing a letter you need to start with ‘ dear sir/madam’, when you’re speaking to your speaking to your boss at work you might have correct pronunciation. Informal communication is the opposite of formal but in this one is less...
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...The word ‘Communication’ has been derived from the Latin word ‘Communis’ which means ‘Common’. Thus ‘Communication’, strictly, stands for sharing of ideas in common. The term ‘Communication’ has many and varied meanings. Popularly speaking, it may refer to the various means or media of transmitting information from one individual to another from one place to another, e.g., telephone telegraph or television. According to some, it primarily concerned with the transmission of information in a governmental organisation e.g., grapevine, the complaint box, the grievance procedure or the formal chain of command. But the concept of communication with which we are primarily concerned is that it is the act of inducing others to interpret an idea in the manner intended by the speaker of writer. If one person speaks or writes something which is not understandable to others, it is no communication. In short, the entire concept of ‘Communication’ in administration includes: 1. Transmission of information, order and instructions from the top administrator to the middle level administrator and down to the ordinary employees. 2. Transmission of reports, ideas, suggestions, complaints, grievances from the lower cadre employees to the top administration. 3. Cross communication between management groups and the worker groups. 4. Communication to the employees or the administration through extra-administration agencies such as union or other interest groups. Herrbert A Simon...
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...(5) Sources of Information Information systems should support both formal and informal communication. Formal communications can include reports and accounting statements. Informal communications can include conversations and notes. Formal Communication Information transmitted by formal communication tends to be presented in a consistent manner. Company reports, for example, will often use the same basic format. This allows the recipient to locate items of interest quickly and easily. Since formal communications tend to be presented in a more structured manner, they are also more likely to present a more comprehensive view of the situations or circumstances they describe. In addition, the information transmitted in this way is likely to be accurate and relevant, since it is normally created for a specific purpose. However, formal communication also has several disadvantages. The structure imposed on information is often inflexible, sometimes limiting its type, form and content. In addition, formal communications often overlook information obtained by informal means. This can affect the decision-making process, reducing the quality and accuracy of any decisions made. Finally, formal communications often ignore group and social mechanisms. A formal report, for example, might marginalize or ignore staff opinions, causing offence and leading to reduced morale. Informal Communication Informal communication is always present in an organization, regardless of its size or nature...
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...The most fundamental concept of an organization’s success is communication. Communication is any behavior, nonverbal or verbal that is perceived by another. It is an ongoing process by which people represent their feelings, ideas, values and perception with symbols. Communication is vital and necessary part of any business. (Dwyer, 2013). Communicating information efficiently ensures the success of the business. Business do not have an independent existence, they interact with many groups to achieve their outcomes. (Allan, 2005). This interaction occurs through many different channels of communication and by many different methods. All organizations need to be aware of the communication patterns that may occur within their environment. Weather...
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...Unit 1 Developing Effective Communication in Health and Social Care P1. EXPLAIN THE ROLE OF EFFECTIVE COMMUNICATION AND INTERPERSONAL INTERACTION IN A HEALTH AND SOCIAL CARE CONTEXT. Effective communication is when someone is sharing information, thoughts and feelings between people through speaking, writing and body language with the message being easily understood. In a health and social care setting an example is when a nurse in a hospital it speaking to a patient about their diagnosis and the patient is able to understand their illness and how it can be treated without being confused. Effective communication is also important in a health and social care setting as it allows the health care worker to perform their role effectively, which allows them to work along with their colleges and efficiently with patients and also their highest capability. Also the benefits of effective communication helps strengthen relationships with service users, families and colleagues, helps to carry out appropriate reporting and recording, develops confidence and self-esteem, create a good rapport and helps to make sure the needs of service users are met. Interpersonal interaction is how you interact with someone, how you spread feelings through verbal and non-verbal communication. It’s not only about speaking, but the language used, how it has been said/ tone of voice and the non-verbal message sent, for example through facial expressions, gestures and body language. Active...
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