...The Preparedness of the 4th Year Hrm Student for the Deployment Of the National OJT (On-the-job-Training) Program Introduction Filipinos are known to be hospitable as a people, a culture perfected through time, some say the reason why we cannot be a part with other nations is because of our being too hospitable. Thus economist and entrepreneurs look at it from another point of view. It is our being inherently hospitable why Filipinos are found in most reception areas and they work as a staff in hotels abroad. Because of this, as a Filipino HRM student it is a challenge to complete with another nationality, so before our OJT (On-the-Job-Training) you should first ask yourself, “Am I ready and well prepared to compete in the world of hospitality?” you should be, you should know all your responsibilities and task before the National OJT Program. But many says that it is needed to improve the skills of an individual and to experience how things should be done in the real situation. And the other question is that “How ready are you to experience the National OJT Program on your own?” For our experience in the Local OJT, There are so many things to be done to meet the proper requirements for the OJT Program, but because National OJT has a different level in comes on preparation than the Local OJT, That’s why we are prompted to conduct this study because we want to know if the 4th Year HRM Students of Saint Ferdinand College in the City Of Ilagan, Isabela are...
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...CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Over the past three decades, From the dream of a group of sisters thirty-three years ago, the institution has blossomed and will continue to grow for many years to come, always adherent to its mission of serving mankind with commitment, competence, compassion, loyalty, and love. One of the courses offered is the Bachelor of Hotel and Restaurant Management. When they have reached their final last year in the College, they are required to undergo to their On-the-Job Training these are offered in every College or University in any course to prepare their students in facing the challenges of the real life such as landing their job. The employability of every applicant is not measured by the lessons they have learned inside the school but the type of training and potentials has been developed. Hence, On-the-Job Training plays a vital role the life of every student because these training are on big factor landing their preferred jobs. Most of the companies nowadays hire their personnel who are equipped of adequate skills and knowledge and capable of performing such duties and responsibilities maybe assigned. The On-the-Job Training is one of the important for parents who want better future for their youth. Students will acquire the knowledge and skills necessary to understand the processes of training and development. The course covers components of training design, including needs assessment, objectives, and evaluation...
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...Hrm Simulation Final Report HRM Simulation Final Report Absenteeism Our goal for absenteeism was to decrease it from 498 to 120 by quarter 8 by maintaining high morale and offering health... Premium Industrial Placement Report In Heritage Hotel 4. Conclusion Personal reflection 9 5. References 10,11 Introduction Heritage Hotel Auckland opened in 1998 and 1999 belongs to the Dynasty... Premium Report : Introduction Report : Introduction Winnie Wibowo To report is not only to tell someone about something but also to inform something to someone who intends to know. We do the... Premium General Format Of Hrm/Hrs Ojt Narrative Report Font Size: 14 Submitted by: < Name of Student Trainee > Line Space: 5 Submitted to: < Name of OJT Adviser > Line Space: 5 < Date... Premium Essay On Report On Seagull Hotel Ltd. College Higher diploma in hotel management Professional housekeeping HMT 102H FALL2011 Instructor name: Mr. Pntelis Hadjiyerou Students name: karki Anwesh... Premium Consulting Report Of Solberri Hotel with limited knowledge of the hotel industry and relevant skills. Besides, all short-term employees only receive two days introduction training which is apparently... Premium Ojt Report 5 Duties of a Front Office Agent...8 Hotel Policies....9 Job Description .11 2. Personal notes of the student My Job assignment and experience...13 Values... Premium Ojt Narrative Essay For Hrm Student My Community Liceo de Cagayan mission and vision and Core values have a big...
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...Professional Development Plan Marquita Perry HRM/326 January 16, 2012 David Goldstein Professional Development Plan Appropriate Delivery Method Starbucks’ baristas are responsible for providing good customer service as a regular part of their positions. This requires them to be well-versed in the various products, have the ability to make beverages correctly and consistently, and the ability to operate the store’s equipment all while remaining courteous and polite. With that said the most appropriate delivery method for training its employees is structured on-the-job training (S-OJT). Web-based training is also appropriate for instruction on making beverages and operating equipment, but the best training in this type of customer service environment is S-OJT. S-OJT is structured training that takes place in the real work environment with customer interaction because it occurs during operational hours. The trainee generally shadows the trainer for a period designated at the onset of training. After the shadowing, the trainee is required to demonstrate his or her abilities while the trainer observes. During the observation period, the trainer makes suggestions or corrections so the trainee can adjust prior to moving into his or her position within the store. S-OJT is appropriate for Starbucks’ organization because emphasis was placed on consistency and uniformity on a regional level in 2010. At one point, Starbucks determined that...
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...Christel Faith V. Montemayor christelfaithm@yahoo.com OBJECTIVE: To have an OJT, so as to have knowledge as well as to hasten my skills and to be proficient in my chosen field of career. PERSONAL DATA: Nickname : Faith Date of Birth : November 20, 1991 Place of Birth : Sta Barbara Pangasinan Age : 23 Religion : Roman Catholic Height : 4’11 Weight : 49 kilos Civil Status : Single Nationality : Filipino Language : English, Tagalog, Ilocano Parents : Mr. & Mrs. Juanito P. Montemayor EDUCATIONAL ATTAINMENT: TERTIARY : University of Luzon Bachelor of Science Hotel and Restaurant Management S.Y.: 2011-2015 SECONDARY : Urdaneta City, National Highschool Urdaneta City S.Y.: 2007-2008 PRIMARY : Minien Tebag Elementary School Sta Barbara Pangasinan S.Y: 2003-2004 CHARACTER REFERENCES: Prof Danica S. Paragas OJT Coordinator University of Luzon Ma. Cristina L. Garcia Sanguniang Bayan Secretary of Sison Pangasinan SEMINAR ATTAINMENT: February 12-February 16, 2015 Actual Shipboard Training APEX Program Ocean Link Institute Inc August 27, 2014 The 5th National Young Hoteliers March 13, 2012 Seminar on costumers service...
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...THINGS I LEARNED FROM THE OJT EXPERIENCE.. During my On the Job Training I learned a lot. I learned how to communicate and understand well what is customer service specially in food and beverage department. I have many chances of applying all I've learn in my alma matter, Bulacan State University. I became more responsible about regulations and follow every standard they have. I reminded my self that I'm not here to be lazy, but I'm here to prove my self I have an edge in this industry. I have realized that being punctual is more important than being industrious. For showing that you have that eagerness in the job your in, is being like you owned it. I have been a food attendant in both Hotels I've been into, The CAVA Bar and Restaurant and The Escolta. Waking up early is just so hard to do, changing schedules from am shift to pm shift too. I learned to boost my confidence and pay attention to attend guest needs. For they are the reason why a hotel is operating. your experiences with the people you worked with. In the beginning, working with people you have just first met is something different and something that is hard inside. Hard inside that you can't say anything or do anything that you are usually saying cause the near fact the you might offend them or they may think your rude. On my experience I have became an observant and a listener to the people I worked with. As days goes on, friendship and understanding with each other is built. I have worked with...
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...Cavite State University Carmona Market drive Carmona Cavite Research Paper CAREER OPPORTUNITIES FOR HOTEL AND RESTAURANT MANAGEMENT Submitted by: Gallego Bryan M. BSHRM – 1A Submitted to: Shella Rose Diaz THE HISTORY OF HOTEL & RESTAURANT MANAGEMENT I observed that Travelers throughout the world have always sought hospitable places to rest and eat. Although modern hotels feature conveniences such as televisions, en-suite showers and minibars, they fulfill the same purpose as ancient rooms and boarding houses. The history of hotel and restaurant management goes back many years but has always involved the essential concept of hospitality. The term "hospitality" derives from "hospice," meaning a place of rest for travelers. EUROPE In the Middle Ages, European monasteries and abbeys first opened their doors to offer hospitality to travelers. Over time, business people took over the management of many of these inns. During the 19th century, the Industrial Revolution heralded the opening of hotels in Europe's major cities. The owners of many of these hotels aimed to attract wealthy travelers by building intricate and ornate buildings. Throughout the 20th century, hotels sprang up across Europe in mountain and resort regions. The European hospitality industry is a growing industry and encourages its managers to develop an international approach to hotel and restaurant management. INNS FOR TRAVELERS From the beginning of the enterprising individuals built and developed inns...
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...CORRELATION OF ACADEMIC MARK AND LEVEL OF PERFORMANCE OF BSHRM PRACTICUMERS IN THE FOOD AD BEVERAGE SERVICES IN DAVAO CITY BY: COLLO, ELOISA CARLOS, JASON ENRIQUEZ, LEILA ANNE COMPASION, MARIZ SINCO, CAROLINE MARAMBA, JENEVY CHAPTER 1 INTRODUCTION One of the fastest growing sectors of the economy is the hospitality industry. It attracts diverse kinds of people with different fields of interest . People have always gone out to eat sometimes and travelled for work or leisure purposes, and with these, HRM graduates working as staffs are needed to accommodate the clientele. The hospitality industry is defined as the activity of providing lodging, food and beverage and recreational services, which are included but not limited to hotels, motels, clubs, casinos, restaurants, recreation facilities, tourism, cruise line and theme parks. For many years now there has been an evident growing increase in the demand for competent skilled personnel in the food and beverage industry both locally and abroad. The said industry encompasses a wide range of specialized services. Responsible dining room management, qualifications, personal appearance, the importance of teamwork, customer service and up-selling techniques are key traits and know-how in this industry. It requires good knowledge on the organization of the dining room and table settings to classification of textiles, glassware, flatware and china. This also includes the management and service of wine, beer and...
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...Management Submitted to: MARIA RELLIE B. KALACAS OJT Coordinator Submitted by: MICAH A. URRIZA Student Trainee 2011 – 2012 TABLE OF CONTENTS TITLE PAGE …………………………………………………… i APPROVAL SHEET …………………………………………… ii CERTIFICATE OF COMPLETION …………………………… iii ACKNOWLEDGEMENT ………………………………………. iv DEDICATION …………………………………………………… v HISTORY OF LSPU …………………………………………… vi LSPU VISION AND MISSION …………………………………… vii PART I INTRODUCTION What is OJT? …………………………………… 1 Advantages and Disadvantages of OJT …………… 2 Elements of OJT …………………………………… 3 History of the Establishment …………………… 4 Logo of the Establishment .............................. 5 Vision and Mission of the Establishment …… 6 PART II NARRATION OF EXPERIENCE OJT Experience …………………………………… CIRCLE ISLAND RESORT PART III CONCLUSION CIRCLE ISLAND RESORT …………………… PART IV RECOMMENDATION CIRCLE ISLAND RESORT …………………… PART V APPENDICES Appendix A: Copy Letter of Recommendation Appendix B: Acceptance Form Appendix C: OJT Agreement Appendix D: Performance Rating Appendix E: Pictures with Caption Appendix F: Evaluation Form Appendix G: Sample card...
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...DRAFT March 22/2003 GMG Airlines – at a glance GMG Airlines is the country’s only surviving private passenger airlines. GMG started its airlines business and went on operation on 6th April 1998. GMG Airlines tries to portray its philosophy “ First Class all the way” in its every activity starting from its customer dealing to its own people handling. GMG believes in profit maximization through customer satisfaction and that is achieved through its own people’s satisfaction GMG Group has 45 years’ business experience in Bangladesh. Having such a vast experience, GMG opened its airlines sector, which is about to touch its six years of experience. GMG Airlines, by giving shape to its philosophy-First Class All the Way, has already managed to gain trust of our valued clients and prospects. Now in the airlines business in Bangladesh, GMG means everything first class that includes from service like ticket selling to schedule maintenance. GMG is well managed and well organized company. They have very effective and efficient management committee. They have effective and systematic interdepartmental cooperation for works which materialized the philosophy of the company. Needless to say, both the Chairman and Managing Director of GMG Airlines are Commercial Pilot License holders and are highly qualified. INTRODUCTION People are the major component of any business, and the management of people is a major part of every manager’s job, it is the specialized...
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...An Analytical Review on Training and Development Issues at The Bay Annesha Shiraj Student Number: A001531155 Subject: Strategic Human Resource Management (711SHRM) AQF Level: 8 Number of words: 2574 Table of contents Executive summary…………………………………………………………….……………………………3 1.0 Introduction………………………………………...………………………………………….......4 2.0 Analysis…….………………………….………….……………...................................................4-6 3.1 Formal training……………………………………..………………………………….4-5 3.2 Informal Training………….................………………………………………………..5-6 3.3 Development...............................................................……………………………………6 3.0 Recommendations……………………………………………………………………………….7-8 4.4 Formal Training…………….……………………………………………………………7 4.5 Informal Training………………………………………………………………….......7-8 4.6 Development …………………………………………………………………………......8 4.0 Conclusion………………………….…………………………………………………………….8-9 References…………………………………………………………………………………………………..10 Executive Summary The following report will discuss the training and development aspect of The Bay; how it works and how it could improve for better performance of the employees at the store. The Bay is a huge departmental store where customers come to shop starting from clothes to jewllery to appliances and to many more. Hence, it is very necessary for the employees of the store to serve at its best for customer satisfaction. Employees need to give the customers...
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...FINAL EXAM: ORGANIZATION’S USAGE OF THE HUMAN RESOURCE SYSTEM MBA – 533 Final Exam Paper Saint Leo University Thomas Rothrauff, Jr. Professor Sciarini June 16, 2013 Paper Section – Discuss, in a 15-page paper, how the various parts of the human resource system used in an organization you are familiar with align and support each other. The organization I will cover in this paper is a maritime security corporation. For purposes of this paper I will call the corporation CX. CX is based in the United States but provides services worldwide. Clients of CX consist of a wide variety of U.S. companies as well as foreign corporations. The types of clients, whether foreign or domestic, range from commercial shipping corporations to gas and oil companies conducting operations including, but not limited to: gas exploration, drilling platforms, refinery operations, and floating storage and production/transfer services. Because of the vast geographical area, and the diverse cultures CX must interact with; cultural sensitivity and diversity awareness are a key component of CX operations. The cultural sensitivity with which CX must be proficient span the entire cross section of each nations population from lower level laborers to the extremely cultured ruling and governing class. CX provides not only maritime security consulting services but it also includes armed protective operations, threat based vulnerability assessment services, technology force protection applications...
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...there to give their own opinions and ideas about some matters that bother us. To our Practicum Coordinator Mr. Adrian Maliksi for teaching us a lot of things that will prepare us to the next stage of our lives. To our adviser Mrs. Zandra Farina Gorom for the full support that she’s given to us. Mr. Bonfacio Mercurio & Mr. Jeffrey Eva (Housekeeping Supervisors), Mr. Choy Boncan & Ms. Salve Climacosa (Linen Attendants) and Mr. Rodel Senares (Housekeeping Coordinator) for treating us not an practicumer but an employee, a family & friends and also for sharing knowledge and teaching us so many things in Housekeeping Department. To Manila Grand Opera Hotel & Casino for letting us to accomplish our on the job training and experience the real face of work in their hotel that we can use for the near future. And also to our Co-OJT’s we have met during our practicum who treated us not a co-practicumer but as friends and...
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...CHAPTER 1 Background of the Study *INTRODUCTION Training is a process of learning that takes place in a normal working station using different tools, materials, and documents for acquiring new ideas and skills. Training also is the execution of the things they have learned inside the four corners of the classroom, but not only execution, also the enhancement of the knowledge that they had acquired. Hotel practicum is one of the most effective training grounds for them students. In hotel practicum, they can showcase all the skills and knowledge they earned/gained in their school. The Practicum trainee will also meet new people and build good rapport with them; they will handle different guest complaints and different experiences while learning new things that are not inside the four corners of their classroom. *As the Practicum trainee finished the Hotel Practicum, the evaluation form will be given to the supervisors to rate the Practicum trainee on how well they perform during the Hotel Practicum. In the evaluation sheet, there is a part of it that is spaced for the comments and suggestions. Supervisors may state there about how students may improve their performance and they can also write there what factors that are not stated in the evaluation sheet but need to be evaluated. This study entitled “PUP BSHRM Hotel Practicum Evaluation Sheet of BATCH 2013-2014: A Proposal Intervention of Hotel Practicum Evaluation Sheet” aims to prove recommendations and actions...
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