Republic of the Philippines

LAGUNA STATE POLYTECHNIC UNIVERSITY

Sta. Cruz Main Campus

Sta. Cruz, Laguna

A NARRATIVE REPORT

Presented to the faculty of

College of Hospitality Management and Tourism

LAGUNA STATE POLYTECHNIC UNIVERSITY

In Partial Fulfillment

Of the requirements for the course

Diploma in Hotel and Restaurant Management

Submitted to:

MARIA RELLIE B. KALACAS OJT Coordinator

Submitted by:

MICAH A. URRIZA Student Trainee

2011 – 2012

TABLE OF CONTENTS

TITLE PAGE …………………………………………………… i

APPROVAL SHEET …………………………………………… ii

CERTIFICATE OF COMPLETION …………………………… iii

ACKNOWLEDGEMENT ………………………………………. iv

DEDICATION …………………………………………………… v

HISTORY OF LSPU …………………………………………… vi

LSPU VISION AND MISSION …………………………………… vii

PART I

INTRODUCTION

What is OJT? …………………………………… 1

Advantages and Disadvantages of OJT …………… 2

Elements of OJT …………………………………… 3

History of the Establishment …………………… 4

Logo of the Establishment .............................. 5

Vision and Mission of the Establishment …… 6

PART II

NARRATION OF EXPERIENCE

OJT Experience ……………………………………

CIRCLE ISLAND RESORT

PART III

CONCLUSION

CIRCLE ISLAND RESORT ……………………

PART IV

RECOMMENDATION

CIRCLE ISLAND RESORT ……………………

PART V

APPENDICES

Appendix A: Copy Letter of Recommendation

Appendix B: Acceptance Form

Appendix C: OJT Agreement

Appendix D: Performance Rating

Appendix E: Pictures with Caption

Appendix F: Evaluation Form

Appendix G: Sample card

DEDICATION

The author would like to dedicate all her accomplishments and success to the Almighty God for His many blessings showered upon her, to her loving parents, Mr. Angelito Urriza and Mrs. Alicia Urriza for their moral and financial supports, to her auntie, Mrs. Myrna Cruz, to her brother and sister, to Circle Island Resort Family for giving her the chance to share and dedicate her ideas and learning earned in school, to the Laguna State Polytechnic University as her very foundation in molding her abilities and knowledge in relation to hotel and restaurant management, to her co-trainees who became part of her daily activities in her on-the-job training, and to her friends who were always there giving their comforting words and advises towork hard.

ACKNOWLEDGEMENT

The trainee would like to acknowledge the people who helped her for this training to be possible.
She is thankful to the Lord for giving her the strength and good health to finish this training.
Next, she wants to express her sincerest gratitude to her family for supporting her financially, emotionally and spiritually.
And to her friends who helped her fulfilled this project.
She also would like to gratefully acknowledge the staff of Circle Island Resort especially to the employees of the Hotel and Restaurant for giving her the chance to be part of their team and for giving her some knowledge about their work.
And she would like to thank the professors of the Laguna State Polytechnic University for conducting this kind of program that help the students experienced things in the real world.
Lastly, she would like to acknowledge her OJT Coordinator, Ms. Ma. Rellie Kalacas for the support that she gave to her trainee.

PART I

INTRODUCTION

WHAT IS ON-THE-JOB TRAINING?

It is the responsibility of supervisors and managers to utilize available resources to train, qualify, and develop their employees.
On-the-job training (OJT) is one of the best training methods because it is planned, organized, and conducted at the employee's worksite. OJT will generally be the primary method used for broadening employee skills and increasing productivity. It is particularly appropriate for developing proficiency skills unique to an employee's job - especially jobs that are relatively easy to learn and require locally-owned equipment and facilities.
Morale, productivity, and professionalism will normally be high in those organizations that employ a sound OJT program.
An analysis of the major job requirements (identified in the position description and performance plan) and related knowledges, skills, and abilities form the basis for setting up an OJT plan. To be most effective, an OJT plan should include: • The subject to be covered; • Number of hours; • Estimated completion date; and • Method by which the training will be evaluated
To have a successful OJT program, supervisors need to assign a coach to each employee involved in OJT. It is the responsibility of the coach to plan training carefully and conduct it effectively. http://www.doi.gov/hrm/pmanager/ed6b.html ADVANTAGES AND DISADVANTAGES OF ON-THE-JOB TRAINING

Advantages: • Low cost - does not require the development of potentially expensive training materials or classroom/computer-based instruction. • Task-based - Since OJT is performed at the work area, training tends to be focused on performing real job tasks. • Well suited for small groups - OJT is often the most practical training method when you only need to train one or two employees at a time.
Disadvantages:
• Inconsistent - Traditional OJT relies heavily on an experienced employee to provide the instruction based on what they feel are the most important topics. What is important to one employee may not be important to another. The result is what is learned may vary greatly, depending on who is assigned as the trainer. • Incomplete - Without a structured lesson guide, OJT trainers often forget to cover important information. What is learned is likely to be based on what happened that day rather than on what a new employee needs to know to be safe and productive. • Lack of founding principles - While the hands-on aspect of OJT may appeal to the practical learner, often the underlying theories of operation are not covered in sufficient detail or accuracy. Without this foundation of knowledge, trainees often learn what to do, not why they are doing it, resulting in poor decision making when things don't go exactly right. • Bad habits - The trainee observes and may adopt the trainer's habits and attitudes about all aspects of the job including safety, quality, customer service, and relationship with management. Poorly selected trainers can have many unintended consequences.

http://wiki.answers.com/Q/What_are_the_advantages_and_disadvantages_of_on_the_job_training#ixzz1iqHM6Et4

HISTORY OF LAGUNA STATE POLYTECHNIC UNIVERSITY

The Laguna State Polytechnic University was first known in 1952 as the Baybay Provincial High School, the first public high school established in the Baybay District. Expansions in infrastructures and projects/programs have been completed because the enrollment has been increasing. In 1957, by virtue of Republic Act 1807, it was converted into an agricultural school known as the Baybay National Agricultural and Vocational School. After the realization of a need for a college in the eastern portion of the province, the school was then elevated to Baybay National College of Agriculture and Technology in 1971 by virtue of Republic Act 6327.
In 1983, by virtue of Batas Pambansa 482, the institution was converted into the Laguna State Polytechnic College (LSPC), the only state college at the time in the province.
The state college rests on a 33-hectare site in Siniloan, Laguna, along Laguna de Bay, and is 124 kilometers from Manila. It has a campus of 13.37 hectares and the rest consisting of 19.63 hectares which is devoted to laboratory and research areas for crop and animal production. There is also a college extension site consisting of 100-hectares, in Barangay Kapatalan, about 20 kilometers from the Host Campus. Hence, a total land area of 133 hectares. Its Main Campus in Santa Cruz, Laguna is situated on a 7-hectare site.
The first college president of LSPC, Dr. Ricardo A. Wagan, opened four satellite campuses established through Memorandum of Agreement with the local government of Laguna: LSPC-Nagcarlan Satellite Campus, LSPC-Santa Maria Satellite Campus, LSPC-Cabuyao Satellite Campus, and LSPC-RECS Village/San Luis Sports Complex Satellite Campus in Santa Cruz.
Then, by virtue of Republic Act 8292 otherwise known as the Higher Education Modernization Act of 1998, CHED-Supervised Institutions (CSIs) were integrated with the LSPC system during 1999-2000. • Laguna College of Arts and Trades (LCAT, formerly Laguna School of Arts and Trade) now LSPU-Santa Cruz Campus; • Los Baños College of Fisheries (LBCF), now LSPU-Los Baños Campus, in Barangay Mayondon-Malinta, Los Baños; and • San Pablo City National School of Arts and Trades (SPCNSAT), now LSPU-San Pablo City Campus, in Barangay Del Remedio, San Pablo City.
International linkages on academic cooperation programs were established in countries such as South Korea, Germany, Republic of Cuba, United States of America, Russia, China, and the Socialist Republic of Vietnam. http://lspu.edu.ph/history.php LOGO OF LAGUNA STATE POLYTECHNIC UNIVERSITY

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VISION AND MISSION OF LAGUNA STATE POLYTECHNIC UNIVERSITY

VISION
A premier university in CALABARZON, offering academic programs and related services designed to respond to the requirements of the Philippines and the global economy, particularly, Asian countries.
MISSION
The University shall primarily provide advanced education, professional, technological and vocational instruction in agriculture, fisheries, forestry, science, engineering, industrial technologies, teacher education, medicine, law, arts and sciences, information technology and other related fields. It shall also undertake research and extension services, and provide a progressive leadership in its areas of specialization.
OBJECTIVES
In view of the above, the University shall strive to implement programs and projects that shall: * Transmit and disseminate knowledge and skills relevant to emerging manpower needs; * Discover and disseminate new knowledge/technology needed by a developing community; * Establish model livelihood projects that will radiate through its service area; * Enhance, preserve, and disseminate national culture and sports; * Provide the disadvantaged members of society with equal opportunities for advancement; * Produce progressive leaders, professionals, skilled, and semi-skilled manpower for national development; and * Stress the development of a well rounded personality and a strong moral character and the cultivation of virtues. http://www.wowlaguna.com/schools/laguna-state-polytechnic-university-cabuyao/laguna-state-polytechnic-university-history-campuses-courses-contacts/ History of Circle Island Resort

Circle Island comes up and established June 5, 2005 thru the partnership of Eng’r. Rolando S. Remulla and Mr. Renato P. Sapanghila. It’s unique name has arrive from the original name of its place where the legitimate Caviteños called it as Pulong Mabilog, to give a different trademark. The resort is located in more than one hectare land area who family owned by Mr. Rene Sapanghila. The property amidst the commercial district of Molino 3 Bacoor Cavite. As natural businessman Mr, Rolando Remulla also dreamed to have a place for fun & play, for relaxation where they can unwind.

The resort starts with 26 exemplary staff headed by hardworking Mr. Manuel Santiago who graduates of Restaurant Management at De La Salle University. Circle Island is envisioned to be one of the best Resort and Hotel. It has 3 swimming pools that are artistically designed for adults and kids, make them relax on our Jacuzzi. A perfectly designed nipa hut cottages that surrounds the pool area and makes everyone feel comfortable. A restaurant serving meals of local delicacies, an assortment of snacks and sandwiches and fresh juices, all at affordable prices. At Circle Island Resort we offer a variety of facilities it can accommodate and accept reservations for family and company outing and other special occasions such as debut, wedding, reunions, birthday party and company trainings and seminars. Fully furnish air-conditioned rooms with hot and cold showers for overnighters, that could give you the feeling of security…feels your at home though you’re always from your home.

Circle Island Resort brings you a place for fun and play for you to relax and unwind after your weeklong days from or to just get away from daily life routines. We have created a clean, natural and beautiful environment where our guests can relax, feel at home and have a good time. We strive to meet your needs in whatever way we can.

Circle Island classify as AA resort, we have a very competitive and affordable service offered. We assure to satisfy our guest with good service and very accommodating staff.

A tradition of excellence… a lifetime commitment of only giving the best… Circle Island

OBJECTIVE

To be competent in the industry and always aimed to improve and promote outstanding service commitment to let them feel that they are at home though they are away from their home.

MISSION

It is our continuous commitment to meet the unique needs of every individual by consistently providing relaxed fast, efficient and quality service living in a Filipino traits of Hospitality in a very affordable price.

VISION

To be one of the best resort and hotel in the province of Cavite that is known for its modern structures and hi-tech facilities and continuously offer delicious and mouth watering food, serve promptly by energetic and hospitable staff.