[u01a2] Unit 1 Assignment 2
The Human Communication Process

Because I am a member of a global company, often the channels used are either email or messenger. Recently and quite often, email messages particularly, are “lost in translation”. Commonly, we interpret what we read based on not only what is written but also how it is written.
In a recent communication I had via email, I would identify Jane Doe as the source and myself as the receiver. In communication, conversations, both parties would be considered sources and receivers, however, with initial receipt of an email that would not be the case until a response is given.
We often use shared sources, i.e. databases, in order to stay in sync with changes in orders placed by customers. I often work with the customer care team and manage the database that schedules inspections of orders at the various plants prior to shipping to the customer.
The message, email, received from the customer service representative, Jane Doe, was:
“Please add customer information and inspection date to the database as I am UNABLE, again, to access…thanks.”
In terms of encoding/decoding, I took this message as informative in that she was trying to advise me of an ongoing issue with the database and my assistance needed up through resolution.
The noise in this message was reading “UNABLE” which appears to be, to me, heightened irritation/annoyance, which may have not been the source’s intent. Additionally, there was no attempt by the source to resolve the issue but rather place/push it over to myself to “figure out”. Since we both use email regularly as well as use the database in question daily, our competence and field of experience matches as far as our ability to formulate a solution rather that passing it often to one another. Jane has used the database for a longer duration although I have recently implemented