...Educational material supplied by The Case Centre Copyright encoded A76HM-JUJ9K-PJMN9I illycaffè: Value Creation through Responsible Supplier Relationships Francesco Perrini and Angeloantonio Russo SDA Bocconi Francesco Perrini and Angeloantonio Russo prepared this case study, as a basis for class discussion rather than to illustrate either effective or ineffective handling of a business situation. Copyright © 2007 SDA Bocconi University and EABIS. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means – electronic, mechanical, photocopying, recording or otherwise – without the express permission of SDA Bocconi University and EABIS. About the Project This case was written as part of a project on “Curriculum Development for Mainstreaming Corporate Responsibility,” coordinated by INSEAD and London Business School and supported by the European Academy of Business in Society (EABIS). The project aims to develop degree and executive programme designs and teaching materials that will assist the process of mainstreaming the area of corporate responsibility into core disciplines in management education and increasing its inter-disciplinarity. Within this context, EABIS members from across Europe have been invited through an open call to submit case proposals with the intention of developing a range of cases across a number of subject areas for use by mainstream faculty. The open...
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...Experience Timeless Coastal Beauty, Style and Sophistication Only the best will do ... Best wishes on your upcoming special day, and thank you for your interest in InterContinental The Clement Monterey as your wedding destination. Our spectacular ocean front hotel is situated right in the heart of historic Cannery Row and on the Monterey Bay, where mesmerizing ocean views, bay breezes and coastal scenery will captivate your soul and enchant your guests. Wedding ceremonies are staged on an expansive courtyard facing the sapphire-blue waters of the bay. Couples say their vows against this stunning azure backdrop, enlivened by marine life such as frolicking sea otters, harbor seals and sea lions. To enhance enjoyment of this picturesque setting, your social hour can take place in the inspiring ocean air as well. While the wedding party is posing for pictures, guests can enjoy the hotel’s boardwalk and pier, which extends out over the bay. Cut-outs on the boardwalk reveal tantalizing peeks down into the tidal zone and the teeming underwater world of the Monterey Bay National Marine Sanctuary. We specialize in offering all of the extras that will make your wedding memorable: Wedding Showers Engagement Parties Rehearsal Dinners Wedding Ceremonies Wedding Cocktail Hours Dinners and Dancing Late Night Snacks Farewell Wedding Brunch Hotel Guestrooms Wedding Party Suite Spa Services to Include Hair and Makeup Ocean Terrace Ceremony and Reception Ocean Terrace Ceremony The...
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...Coke Chippewa Citra Coca-Cola Coca-Cola Black Cherry Vanilla Coca-Cola Cherry Zero Coca-Cola Zero Coca-Cola Zero Caffeine-Free Cumberland Gap DANNON * DASANI Delaware Punch diet Barq's Diet cherry Coke Diet Coke Diet Coke Black Cherry Vanilla Diet Coke with Lime Diet Coke with Splenda Diet Fuze Tea diet Inca Kola Diet Master Pour Diet Northern Neck Diet Sprite Diet Sprite Zero Dr Pepper* Evian * Fanta Fanta Sugar Free Fanta Zero Five Alive Flavor Rage Fresca Fruitopia Full Throttle FUZE FUZE TEA Georgia glacéau fruitwater glacéau smartwater glacéau vitaminenergy glacéau vitaminwater glacéau vitaminwater zero Gold Peak H2OK Hi-C Honest Ade Honest Fizz Honest Kids Honest Tea Honest Tea Zero Illy * Inca Kola Java Monster* Jericho Kinley Krest Lift Master Chill Master Pour Mello Yello Mello Yello Zero Mezzo Mix Minute Maid Minute Maid Enhanced Minute Maid Fruit Falls Minute Maid Juices To Go Minute Maid Light Minute Maid Orchards Monster * Northern Neck NOS Odwalla Peace Tea * Pepe Rico Pibb Xtra Pibb Zero POWERADE POWERADE PLAY POWERADE ZERO Red Flash Schweppes Simply Southern Sun Spring! Sprite Sprite Zero Sugar Free Full Throttle Sugar Free NOS Sugar Free Sprite Sunfill Surge TaB Vanilla Coke Vanilla Coke Zero VAULT Vault Zero Vegibeta Vegitabeta Worx Energy * Zico * COCO COLA BRANDS IN INDIA Bonaqua burn Citra Crush Diet Coke Fanta Georgia Georgia Gold Kinley Limca ...
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...SWOT Analysis: The following SWOT analysis will look at the strength, weaknesses, opportunities, and threats facing Illy’s expansion into all possible countries. This SWOT will help in the consideration for all seven countries and, with the use of Porter’s 5 forces, evaluate which country is best for the expansion of Illy Espressamente. When looking at each country we considered threat of new entrants, determinants of supplier power, rivalry among existing firms, determinants of buyer power and threat of substitute products. Strengths Importance of coffee quality Brazil: Increasing demand for higher quality coffee. (Alon & Lohwasser, 2012, p. 4) US: High demand for premium quality coffee. (Alon & Lohwasser, 2012, p. 9) UK: Supports a variety of qualities. (Alon & Lohwasser, 2012, p. 8) India: Historically not very interested in coffee and tastes are slowly increasing. Therefore, high quality is not as important. (Alon & Lohwasser, 2012, p. 6) China: Boosted demand for higher quality. (Alon & Lohwasser, 2012, p. 5) Japan: Less emphasis on quality, more emphasis on convenience. (Alon & Lohwasser, 2012, p. 7) Germany: Want fresh specialty coffees and high quality. (Alon & Lohwasser, 2012, p. 6) Importance of atmosphere/culture (ex: decor, interior, etc.) Brazil: Comfortable atmosphere to enjoy a cup of coffee and socialize with friends or even strangers. Not too much emphasis on particular decor inside the shop. US: Relaxing vibe, music, comfortable seating for...
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...PREFACE In Tra Vinh University, students who is studying last year of English major - three year or four-year course has an opportunity to practice outside environment. Besides studying in school, the program of study also has eight months for student to internship to accumulate the practical experience. I am a fourth year student of English major so I also have completed eight practicum weeks from (February 29th , 2014 to March 8th ,2014 ) at Thanh Tra hotel. I got many advantages as well as disadvantages when I practiced here. Eight practicum weeks helps me realized that working is not easy. It is very different from studying in school. However, thanks to this valuable time that I can learn many things, I can recognize my strengths and weaknesses as well and some special talents that I do not know before. There are four parts in this practicum report: the description of my practicum place, my practicium activities, task and experience, my self -evaluation, and my suggestions. In my practicum report, I have indicated my daily activities task, experiences, some problems and difficulties while practicum. I also give my suggestions for students who are going to have internship to practice better. acknowledgement Firstly, I want to send my sincere thanks to School of Foreign Languages to allow and support me to do this report. Secondly, I would like to express my deepest gratitude to teachers’ guidance, friends and family’s care in the past four years...
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...Prompt #3: Complete Chaos In many Shakespeare plays involving a tragic figure, due to multiple inherent personality traits, the illy fated character inevitably dooms their future to destruction. Often times everyday people will not doom themselves to self destruction because of flawed personality traits but may bring much misfortune on themselves. As the story unfolds, in an attempt to seek vengeance for his father, suffocated by his own flaws such as his obsession with revenge, confusion on the meaning of life, and procrastination in taking action, Hamlet dooms himself to the misfortune of self destruction. Often times, in outrage people will seek revenge and occasionally become obsessed with the idea, much like Hamlet did. Hamlet was overcome with anger when he discovered his father's murderer; in all his frustration and bitterness he became infatuated with the idea of revenge, surrendering to insanity, and eventually leading himself to self destruction. While contemplating a decision Hamlet debates with himself, “Now might I do it pat. Now he is a-praying. And now I’ll do ’t. And so he goes to heaven. And so am I revenged.—That would be scanned. A villain kills my father, and, for that, I, his sole son, do this same villain send to heaven. Oh, this is hire and salary, not revenge”(3.3.74-80). This reveals his insanity to me because he is investing far too much thought into it his deed. I think that Hamlet so desperately wishes his uncle pure misery that he believes...
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...http://eduweb.hhs.nl/~10044957/verslagen/Strategie%20Rapport%20Compleet.pdf Strategie 2.2 Douwe Egberts Ramon Vermaak Koen van Haasteren Martijn van Beek SBRM 2G&H Januari 2012 Mevrouw E.C.M. WillemsVoorwoord Na negen weken hard werken aan het vak strategie, leveren wij hierbij ons bijbehorende rapport op. Nadat we op stoom zijn gekomen, verliep het project soepel en hebben we naar onze mening een zeer goed resultaat op weten te leveren. Mevrouw Willems heeft een grote bijdrage aan dit project kunnen leveren door in zes weken alle ins en outs op het gebied van strategie aan ons te hebben geleerd. Ook Douwe Egberts zelf heeft sterke invloed gehad op dit project, doordat hun website zeer overzichtelijk en up to date is, waardoor we heel veel informatie tot onze beschikking hadden. Wij gaan ervan uit dat Douwe Egberts een dermate professionele organisatie is, dat ze grotendeels de informatie uit dit rapport al tot hun beschikking hebben. Mocht het rapport toch een bijdrage kunnen leveren aan dit bedrijf, zouden wij dat als groep natuurlijk een zeer mooi resultaat vinden. Wij hopen dat dit rapport door iedereen met plezier gelezen zal worden en het voor deze en genen nog eens van pas kan komen. Tot slot wensen wij eenieder succes bij het kiezen/verbeteren van de strategie en hopen wij dat dit rapport u daarbij op weg mag helpen. Ramon Vermaak Koen van Haasteren Martijn van Beek Januari 2012Samenvatting Opdracht: De opdracht voor het vak strategie...
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...ABRAHAM CARMELI ZACHARY SHEAFFER GALY BINYAMIN RONI REITER-PALMON TALI SHIMONI TransformationalLeadershipandCreative Problem-Solving:TheMediatingRoleof PsychologicalSafetyandReflexivity ABSTRACT Previousresearchhaspointedtotheimportanceoftransformationalleadershipin facilitating employees’ creative outcomes. However, the mechanism by which trans- formational leadership cultivatesemployees’ creativeproblem-solving capacity isnot well understood. Drawing on theories of leadership, information processing and creativity,weproposedand tested amodelinwhichpsychologicalsafety and reflex- ivity mediate the effect of transformational leadership and creative problem-solving capacity. The results of survey data collected at three points in time indicate that transformational leadership facilitates the development of employees’ creative prob- lem-solvingcapacitybyshapingaclimateofpsychologicalsafetyconducivetoreflex- ivity processes. However, the findings also indicate that psychological safety is related both directly and indirectly, through reflexivity, to employees’ creative problem-solvingcapacity.Thisstudyshedsfurtherlightonthewaysinwhichtrans- formational leaders help to develop and cultivate employees’ capacity for creative problem-solving. Keywords: creative problem-solving, transformational leadership, psychological safety,reflexivity. Work organizations in a variety of industries seek to develop and cultivate their ability to address ill-defined...
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...Pizza Hut History The Pizza Hut story began in 1958 in Wichita, Kansas where two brothers, Danny and Frank Caney, opened their first restaurant. Within one year, they franchised their first unit. In 1968, the company entered the international market with a store in Canada. The following year stores opened in Australia, Mexico and Germany. In 1977, Pepsico, leader in the snack and beverage industry acquired Pizza Hut, initiating its entrance into the restaurant industry. At that point in time, Pizza Hut consisted of approximately 3,200 units (Tricon website 2001). By 1989, Pizza Hut had stores in fifty four countries and in the same year the company opened its first location in the state of São Paulo, Brazil. The parent company Pepsico grew later with the acquisition of Taco Bell and KFC, each brand expanding through the development of company-owned units and franchises throughout the world. In an effort to sharpen Pepsico’s focus, in 1997, it announced a plan to separate the company’s packaged goods and restaurant businesses. The new company was named Tricon Global Restaurants, and upon its formation became the world’s largest restaurant company in terms of units, and second in the world in terms of sales (Pepsico websitepress releases). The Tricon corporate philosophy promotes “A passion for putting a ‘YUM’ on people’s faces around the world… that special eating experience that makes you smile and creates lifelong customers” (Tricon website 2001). For all...
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...Psychology surrounds us in every aspect of lives wether it be in a direct or indirect way. My study of psychology has allowed me to discover my abilities and interests into criminal behaviour and what influences us to behaviour or act in the way we do. Could it be learnt as part of our upbringing? Or is our future already determined for us before were even born? Psychology has altered the way I interpret peoples actions and understand that there is much more to a simple act that what may be being portrayed on the surface. I am very passionate about psychology and criminology and as a result would like to study it at degree level with the view to become a criminal psychologist. My interests in understanding the mind and behaviour has been enhanced by studying psychology at A level. During the studies of my AS and A2 levels I have explored many psychological topics including social, cognitive, physiological, individual differences and development modules. Psychology is such a broad subject which is very appealing to me because I am interested in many Fields of Psychology and I know the course will provide me with the knowledge I seek to learn. Alongside psychology I also wish to study criminology at university as a joint honours degree. I am particularly interested in the social and upbringing concept of psychology and looking at why people turn to crime. I am also especially intrigued into child psychology, young and sex offenders, it excites me to learn about these areas because...
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...BOM 2064 QUALITY AND OPERATIONS MANAGEMENT Mr. TAN PEI KIAN BM 201 SERVICE INDUSTRY: Fast Food Restaurant/F&B AMIRA NURULASHIKIN ADAM (1111112679) SITI ILLY YAMINA MOHAMED SHAHAR (1111111554) SONG XIU XIAN (1111113715) JHONI ARIS DEWA (1061105549) JOHN VANESSA BIOBELE (1092701222) Introduction Papa John’s is a well-established International franchise restaurant chain from USA and it is the 3rd largest pizza company in the world, with headquarters in Jeffersontown, Kentucky, near Louisville, USA. Papa John’s was founded by John Schnatter. When he was a high school student John had a part time job which is working at a local pizza pub in Jeffersonville, Indiana, he felt that there was something missing from national pizza chains which is a superior-quality traditional pizza delivered right to the customer’s door. To fill that void in 1983 John picked up his business degree from Ball State University and later on in 1984, John opened his first pizza restaurant named Papa John’s Pizza and Papa John's has been going strong ever since. Today, Papa John's is the recognized leader of the pizza category and now owns or franchises more than 3,500 restaurants in all 50 states and 29 countries. More than 25 years later, one thing remains the same – Papa John's is still fully committed to delivering on its brand promise of "Better Ingredients. Better Pizza." For 10 out of the last 11 years Papa John's has been rated number one in customer satisfaction among all national pizza chains...
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...Piata cafelei Istoria cafelei este bogata ca insasi cafeaua, datand de mai mult de 1000 de ani. In Occident, istoria cafelei incepe acum trei secole, dar in Orientul Mijlociu ea este consumata de toate paturile sociale inca din vechime. Prima referinta la cafea, din surse inregistrate, dateaza din secolul al IX-lea, dar cu multe secole inainte, existau multe legende arabe despre bautura misterioasa si amara cu puteri stimulatoare. Primele plante de cafea au fost aduse pe coastele Marii Rosii din Africa.La inceput cafeaua era considerata aliment si nu bautura. Triburile est-africane macinau boabele crude de cafea si prin amestecarea cu grasime animala obtineau o pasta pe care o modelau sub forma de bile. Acestea erau consumate de razboinicii tribului pentru a avea mai multa energie in timpul luptelor. Incepand cu anul 1000 e.n., renumitul tamaduitor Avicenna, administra cafeaua in chip de medicament. Etiopienii obtineau un fel de vin din fructele de cafea, prin fermentarea in apa a boabelor uscate. Cafeaua crestea in mod natural si in Peninsula Arabiei si din secolul 11 aici cafeaua a fost preparata ca bautura calda. Se pare ca originea cafelei se afla pe continentul african, intr-o zona a Etiopiei cunoscuta sub numele de "Kaffa". De acolo ea se raspandeste in Yemen, apoi in Arabia si Egipt. Cultivarea cafelei s-a extins rapid in toate aceste tari si servitul cafelei a devenit un obicei zilnic placut. Spre sfarsitul sec. al XIV-lea, societatile care practicau comertul...
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...RUEMZ Hotel is a trendy boutique hotel, and it also is a three star hotel which is located in Kuala Lumpur. The address of RUEMZ Hotel is No 2, Jalan Taylor’s, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia. Telephone number is 03-56320480/ 03-563204801. RUEMZ Hotel have 7 partners and having their latest products in the hotel, such as Panasonic, Selectv, Karcher, Illy Coffee, NTPM( Nibong Tebal Paper Mill), Sweet Dream, Chempro, and Boh. 2) Type of Room Accommodated: RUEMZ hotel got three types of room, for example Cubic(Single/Double standard room), Matrixx(Single/Double/Twin Superior room), Spazio(Deluxe Single/Double room). But we had chosen the Matrixx Double Room per night. The room size is 21 m² and the bed type is Queen sized bed. When we go in the room, the room is very clean and new, the design also very beautiful. The room amenities got Fully air-conditioned, LCD TV with selected channels, Apple ipod Dock, hair dryer, mini fridge, kettle, iron and iron board, safety box, complimentary wifi access. The shower room and toilet is separated. 3) Date of Stay: We stayed two days one night at RUEMZ Hotel on 10th of May 2013 to 11th of May 2013. 4) Rating on the different aspects listed above followed by relevant explanation and justification: 4.1 Pre-arrival Experience | | Categories | Rating | | 0 | 1 | 2 | 3 | Information gathering | | | | | 1. Accessibility of information | | | * | | 2. Accuracy of information...
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...A Brief Outline of the Geophysical Properties of the Island of Gozo Introduction The geo-morphology of Gozo is one of its environmental assets. Through the span of time, geo-morphological processes generated different landforms that today embellish the island with its scenic beauty and rural character. Various geo-morphological processes have produced a varied surface landscape and coastline, restricted in accessibility where it controls the inhabitantsÕ lifestyle and their living. The Stratigraphy The origins of the Maltese archipelago can be traced to shallow marine carbonate sediments, superimposed phases of strike slip faulting and rifting and geo-morphological scars triggered by different climatic processes and complex tectonic repercussion of the advancing of the African and Eurasian plates towards each other.1 This group of limestone islands rest on the Malta-Hyblean platform, which is a wide shelf bridge that connects the Ragusa platform of southern Sicily and the Tripolitana platform of northern Libya.2 The Maltese stratum comprises hard massive sometimes-reefal tectonically competent coralline limestone, ductile fine-grained biomicrites and plastic marls and clays of tectonically incompetent behaviour.3 These sedimentary beds belong to the geologically recent mid-Tertiary period. The sediments settled in shallow marine waters and their deposition occurred in stages with five main geological strata, which differ in composition and structural resistance...
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...It is a well known fact that when a baby is first born it should begin breastfeeding because of all the nutrients the baby needs to growth healthy in the first months of life. Yet, what if breastfeeding was not an option for babies? What about poverty stricken countries where basic nutrients run scarce, and are very rare. It is so essential for a new born to have these nutrients, and breast feeding can be seen as a necessity for babies growing up in a poverty stricken environment. Babies born within an impoverished environment usually lack the basic nutrients to grow and function properly, especially in the crucial years leading up to adolescence. Also, why are more and more women switching to bottled fed from breast fed? Based on an article written by Jacqueline Wolf, “Women initiated the move from breast to bottle as they embraced complex social, cultural, economic, and intellectual change concomitant with urbanization..” (Wolf). Another factor that comes into play is the introduction to baby formula in the 19th century. Also, the change of a woman’s role in society from housewife to the work force could have a lot to do with the fact that women don’t have time to breastfeed. According to Wolf, babies were dying from diarrhea and not even making it to their first birthdays due to the lack of nutrients through milk they were being deprived of. For example babies in Chicago during the late 19th century and early 20th century had a high death rate because of the amount...
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