Date: April 24, 2014

This memo describes what I learned from observing a financial information gathering interview.

Interpersonal Communication

Interpersonal communication is the process of exchanging information, feelings, and meaning through verbal and non-verbal messages.

Volume

The volume of Jordan’s voice was loud and easy to hear.

Rate

The rate of Jordan’s speaking was slow enough to easily process. However, his rate was not too slow, which would have probably caused the listener to become impatient.

Inflection

Jordan’s voice had enough inflection to where it was interesting to listen to him speak. This was a serious interview, though. Too much inflection in this interview may have made him seem too informal or not serious enough about the audit interview.

Pronunciation

Jordan missed a few verbal pronunciations. He struggled on pronouncing a few of the words, one being “patron.” This is understandable in this mock interview because if Jordan were really a movie theatre owner, he would probably be able to pronounce all the words in the industry.

Kinesics

Kinesics is the study of posture, movement, gestures, and facial expression.

Space

Jordan kept the category of space labeled personal distance while he was being interviewed by Ruby. He was about 3 feet away from Ruby, which fits into the personal distance range of 18 inches to 4 feet.

Touching

Jordan and Ruby began the interview by introducing themselves and touching in the form of a handshake. This was the only form of touching that was involved in the interview. Because this was a professional interview, a handshake would probably be the only form of touching that would be appropriate.

Interviewing Concepts

John's interview of Jordan was considered an informational interview. It was clear that John had done research in order to gather