...nswer: Using a handheld computer (DIAD ), UPS drivers automatically capturecustomers’ signatures along with pickup, delivery, and time-card information. Thedrivers then place the DIAD into their truck’s vehicle adapter, an information-transmitting device that is connected to the cellular telephone network. Packagetracking information is then transmitted to UPS’s computer network for storageand processing in UPS’s main computers in Mahwah, New Jersey, andAlpharetta, Georgia. From there, the information can be accessed worldwide toprovide proof of delivery to the customer or to respond to customer queries.(asinputs) Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route fromsender to receiver, a bar code device scans shipping information on the packagelabel; the information is then fed into the central computer. The people who areshipping packages can access the UPS website to track packages, checkdelivery roots, calculate shipping rates, determine time in transit and schedule apick up. Businesses can use the website to arrange UPS shipments and for billing the accounts. Q2. What technologies are used by UPS? How are these technologies related toUPS’s business strategy? Answer: Since 1985 UPS began to improve their data networking applications.They built up their IT network and database in order to collect and track over 200data elements for every single package. Through UPS.com new UPS could...
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...Ice Appliance – InnovativeCoolingElectrics Ice Appliance: The best in electrical gadgets for the home GOAL/VISION When it comes to ice cube makers, ice crushers, ice cream makers and wine coolers, we stock and distribute the most reliable, innovative gadgets on the market – and at the most competitive prices too. COMPETITVE ADVANTAGE / RESOURCES AND CAPABILITIES As trusted UK wholesalers we supply some of the best selling electrical appliances available: from the ever popular all-in-one ice makers to the award winning ice cream makers. In fact, we’re focused on finding you the best products for your customers at the best prices. Plus giving you the highest level of customer service and after sales care around. We’re constantly sourcing new products and will be increasing our range shortly. So remember to bookmark this site and visit us again soon. Aim to expant and increase in futer bybeeing inovative. They main strategy is to differentiate. Visit our products pages now. Or contact us to talk about stocking our products. ------------------------------------------------- For a wide range of other bar accessories from ice trays to glassware and from party pieces to bottle openers please visit our sister site www.barstuffdirect.co.uk Ordering From Us Resources and capabilities: THE SERVICE IS EASY AND FRIENDLY Ordering from IceAppliance.com couldn't be easier. Simply find the product...
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...INDIVIDUALLY PACKAGED Unit Price Sale Price $125.00 $99.00 Ext. Price $198.00 TOTAL PREFERRED CLIENT DISCOUNT: $52.00 FRAME COLOR: NA NOTES / COMMENTS: UPHOLSTERY COLOR: SUBTOTAL: FREIGHT: INSTALLATION: SALES TAX (8.50%): INVOICE TOTAL: $198.00 $30.00 $0.00 $16.83 $244.83 Customer Approval:X__________________________________ Title:_____________________________ Date: _____________ No deposit is required to secure the order on behalf of the Customer. Upon receipt of a signed order, AFP will determine the credit worthiness of the customer and approve qualified terms. At such time an equipment order will be placed on behalf of the customer and the estimated delivery date will be advised to the customer. When all products are received by the warehouse, the customer will be contacted to schedule the delivery/installation. The Customer is required to submit payment within the approved terms timeline of the date indicated on the final invoice, which is processed after all products have been delivered and accepted by the Customer. Visit us at www.AFProducts.com - Your Total Fitness Resource Corporate Office: 1730 Berkeley Street Santa...
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...Report Exercise Educational Goals The purpose of this assignment it to help students learn how to use the report wizard to develop reports and to use the design window to refine the reports and make them more readable. In the process, this assignment should help students learn to establish additional groupings and subtotals in reports, and to control the sort order for the report and entries within groupings. All these issues are covered in the Reports Chapter 11. Assignment Implement a Sales Journal in Tom's Trailer Sales database. The Sales Journal should look like the example below. The report has the default page footer that the report wizard creates. I have added a Chart of Accounts table to the database for you to use to use to get the account names for the report. You also will need to use the "Is Not Null" function as a selection criteria so that your report only picks up orders that have been delivered. Since this is a sales journal, only sales that can be recognized under GAAP's revenue recognition criteria should be included. For Tom's, that means only order that have been delivered to the customer. The report should look like the example at the end of the assignment. This is a complex report. I recommend that you follow the following steps in developing it: 1) Start by identifying which tables contain the data you will need for the report. 2) Then, use the report wizard to tell Access™ the fields you need from each table. Lay...
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...Ups Competes Globally with Technology nswer: Using a handheld computer (DIAD ), UPS drivers automatically capturecustomers’ signatures along with pickup, delivery, and time-card information. Thedrivers then place the DIAD into their truck’s vehicle adapter, an information-transmitting device that is connected to the cellular telephone network. Packagetracking information is then transmitted to UPS’s computer network for storageand processing in UPS’s main computers in Mahwah, New Jersey, andAlpharetta, Georgia. From there, the information can be accessed worldwide toprovide proof of delivery to the customer or to respond to customer queries.(asinputs) Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route fromsender to receiver, a bar code device scans shipping information on the packagelabel; the information is then fed into the central computer. The people who areshipping packages can access the UPS website to track packages, checkdelivery roots, calculate shipping rates, determine time in transit and schedule apick up. Businesses can use the website to arrange UPS shipments and for billing the accounts. Q2. What technologies are used by UPS? How are these technologies related toUPS’s business strategy? Answer: Since 1985 UPS began to improve their data networking applications.They built up their IT network and database in order to collect and track over 200data elements for every single...
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...Sample Final: International Payments I, MCQ 1, A shipping document indicating the details of the shipment and delivery of the goods and their ownership is a A, B/L (True: This is the most important transport document) B, Sight draft (False: This is a type of B/E) C, Time draft (False: This is a type of B/E) D, L/C (False: this is a method of payment) 2, A written statement by the exporter ordering the importer to pay a specific amount of money upon presentation to drawee to whom it is addressed is known as a A, B/L (False: This is a transport document) B, Sight draft (True: This is the type of B/E that requires payment upon presentation) C, Time draft (False: This is the type of B/E that requires payment at a future date after presentation) D, L/C (False: this is a method of payment) 3, L/C may be payable at all but one of the following locations: A, Confirming Bank’s counters (False: Confirming Bank has irrevocable undertaking to Beneficiary) B, Nominated Bank’s counters, or at the counters of any bank if L/C is freely negotiable (False: Nominated Bank pays Beneficiary on behalf of Issuing Bank (Confirming Bank)) C, Issuing Bank’s counters (False: Confirming Bank has irrevocable undertaking to Beneficiary) D, Reimbursing Bank’s counters (True: Reimbursing Bank has no undertaking towards Beneficiary. It only functions to reimburse other banks with authorization of Issuing Bank) 4, Which of the following can be combined under a credit available with the Issuing...
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...Services) - that enables communication with the driver. Every UPS driver automatically logs into the ODS system first thing in the morning. This allows dispatchers and center management to access the driver via his/her DIAD throughout the day by sending generalized text messages. Virtually all drivers start their day with a list of predefined customer pickup locations for that day. Thanks to ODS, the addition of a one-time pickup can be added to a driver's work list on-the-fly, enabling UPS to take best advantage of the geographic location of its entire fleet for servicing pickup requests. By using the DIAD, UPS eliminates the use of 59 million sheets of paper per year. The DIAD IV is the most comprehensive tracking device in the delivery industry, combining data collection and transmission technologies, digital signature capture, extensive expandable memory and rugged construction to withstand extreme temperatures and hard falls." Other Features The UPS technology...
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...How to Measure Customer Satisfaction Murali Chemuturi Introduction Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies’ internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires. Naomi Karten, an expert on the subject of customer satisfaction (www.nkarten.com), states in her seminar Tales of Whoa and the Psychology of Customer Satisfaction: “People tend to rate service higher when delivered by people they like than by people they don’t like.” Karten also goes on to describe what one can do to be “likable.” More often than not, Karten contends, the CSS rating received from the customer represents perceived feedback rather than impartial feedback. This is not to say that companies do not get any value from customer-filled CSR forms. But they must recognize that responses can be emotionally based, and that the customer is not one person, but an organization—meaning multiple people. While so, only one person represents the organization and fills out the survey. Would this person consult all concerned before filling it out? Ideally, he or she should, but often, he or she will not. This gives rise to the need for a way to compute a CSR based on internal data—data...
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...Hybrid Delivery System Layout Reason of existence: * For businesses in order to better respond to different market demands. * Companies align their delivery system to the characteristics of the market by rearranging the layout of their facilities. Examples of differentiated layout designs * Cellular Layout : a mix of functional and product layout * Nagare cellular layout ( sub-category of the previous) : Used for customized products and of low volume production * Transfer line layout : For high volume products and of standard nature Other Layout Formats * Flexing process layouts to reflect varying levels of demand Examples: car assembly plants, bank and post office layouts, fast food restaurants process layouts) * Flexible office layouts Impact of IT on Delivery systems and layouts * Automated Banking * Call centres Detailed Layout Design Decision making about: * The position of staff, processes, equipment * The position, size and number of other facilities not belonging to the delivery system * The number of other requirements (entrances, exits, …, elevators) * The space that will be allocated to the above areas Must also be defined: * The steps involved in delivering products or services * The followed sequence * The process routes (Space restrictions must be considered) The features of good layouts * System flow charting * Use of space * Use of equipment * Cost...
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...PROJ 1194 Winter 2014 Tara Dickenson Assignment 9.1 – Positive Re-enforcement At the beginning of November I had been tracking the delivery of a certain coil required for a product for our customer. The coil’s delivery date was Friday, December 19th, however it did not, nor did it arrive the following Monday. To further add, the original buyer who placed the PO for the coil was on holidays; so I was left dealing with their backup. The backup person is competent, but not familiar with the coil supplier. When the coils had not arrived by Tuesday morning, I sat down with the backup buyer, gave them all of the details and asked them to look into the status of the delivery. Based on the backup’s reaction, I was not expecting very much effort to be made. Later that afternoon, the backup buyer called me. He apologized for how long it had taken for him to get back to me and then that the coils would be arriving the next day. He then went on to say that it was a chore to chase the coil down and it resulted in him talking to 7 or 8 various people from the supplier, the shipping company and our receiving department. It sounded like he had quite the challenge from the supplier, but eventually spoke to the correct person and received the desired information. After thanking the backup individual, I hung up the phone and realized that this was a perfect opportunity to do some ‘positive re-enforcement’. I walked over to his boss’ office and asked him to come with me to...
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...machinery there is less likely to be any accidents or breakage of the equipment which would cost the company money in repairs. Employees also work less efficiently with the machinery if they have not received proper training and are not comfortable using it. Cadbury have to make sure the physical resources in their outlet stores are appealing to their customers. If their shops look modern and inviting they will attract more customers. However, if the shop is unclean and badly kept, they will lose customers and business. Cleaning equipment in the factories and shops also has to be checked regularly, however machines such as hoovers do not last for ever so they have to be replaced when they no longer work efficiently. The manager in charge of the delivery part of Cadbury has to make sure all vehicles are up to date with MOT’s to make sure they still work properly. If this is not managed properly and vehicles break down, the products do not get delivered on time and the company loses...
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...The patient presented in case 1 experienced Implanon® failure within 29 months of placement. The pregnancy was uncomplicated and resulted in the delivery of a viable male infant at term, with no apparent anomalies or significant harm from Implanon®. In this particular case, product failure is most likely to blame. All other causes of failure, including failure to insert the product and expulsion were excluded. The patient was not simultaneously using other medications, including ones that induce hepatic enzymes, and had no pre-existing medical condition. Seeing as that the Implanon® had been in place for a total of 29 months, one could potentially argue that the efficacy of the device had decreased as the duration of implant use approached...
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...Fastreact Training Package Tutor’s Guide Fast React Systems Limited. Evolution House, Stephenson’s Way, The Wyvern, Derby DE21 6LY www.fastreact.co.uk Fast React Asia 11 Floor, 253 Asoke, Sukhumvit 21 Road Klongtoey-Nua, Wattana, Bangkok 10110 Telephone 662-664-3326 Fax: 662-664-3325 ISSS #19, Pallavan Street, Ambal Nagar Ekkattuthangal, Chennai-600 097 th FASTREACT TR AINING COURSE – TUTOR GUIDE General Information The Fastreact Training Package comes with a pre-configured ‘admin’ account. To start the Training Package launch the application FRTPv4.exe which should be setup as a shortcut from the desktop to the server folder where all the program and database files have been installed. Getting Started When logging into the training course for the first time the user name and password is the same for both: admin. User names and passwords are not case sensitive. It is a good idea to change the password to something that only you know. To amend the ‘admin’ user’s password: Ø Ø Ø Ø On the ‘Account management’ tab ensure that the username ‘admin’ is shown in the drop down box for ‘Login name’ Enter a new password in the ‘Password’ field Enter the new password again in the ‘Confirm password’ field Click the Password button Please make a note of this password as it may only be cleared by Fast React Systems Ltd or their appointed agents. Administrative functions: The administrative functions within this training course provide the ability to: Ø Ø Ø Ø Ø Create and...
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...glue. However, for the sole purpose of explaining each of the elements they are separated below. Service Management System by Richard Norman (1972) John Wiley & Sons, edition 1 page 58 The Market Segment: Consists of both existing customers and potential customers. The Service Concept: Are the benefits (service package) offered to the client as well as the efforts of how benefits are designed, marketed, delivered and perceived both by the client, by the employee and by others. The Image: The information tool whereby management can influence staff, clients and other stakeholders. The Culture and Philosophy: Are the overall principles of how the social process leading to the delivery of the service benefits are controlled, maintained and developed long term. The Delivery System: Is a triad consisting of personnel, client and the technical and physical support. * Personnel: As a service is co-produced together with the client, the personnel’s appearance, education, training and attitude matter greatly to the quality of the entire service. * Client: Equally as the client contributes to the service they are receiving their role is vital to the quality of the outcome. * Physical Support: All the equipment to help serve. Examples are especially hard and software components and their infrastructure; but also sufficient stationary, space and furniture and their...
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...situations about racism in school, but really no proof, they were just statements or situational. I feel like the Con side had an answer for everything they said and had facts to support their answers. 3. How persuasive was the presentation? I gave the Pro side a Ten and the Con side a seven. I feel like the Pro side might not have had the most facts or information to back up their statements but I feel like the way the spoke with so much emphasis and persuasion in their voice it was hard to disagree with them. The Con side had all the write info but none of the right speakers. Their voices were all pretty low and some words you couldn’t even understand. 4. Rate the Delivery. I gave the Pro side a 10 and the Con side a 7. The pro side was just on point with delivery. They were persuasive, forceful, and very clear on the point they were trying to make. They might not have had all the facts but the made u believe the facts and points the brought up and made. The Con side had a lot of facts but not persuasiveness in their voice and a lot of times people in their group were hard to understand. One person stuck out in the group as knowing everything, which is not...
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