...effectiveness *Organization development Process Contracting an OD Relationship * Identifying organizational issues * Determining the client * Selecting and hiring a qualified & Appropriate OD Professional * Process Consultation skills – are those aimed at helping the clients discern, understand, diagnose & act on situations in org environment * Developing an OD contract *Organizational diagnosis- systematic approach of determining & examining the exact nature of the problem, identifying and underlying causes, & providing basis by w/c solution can be presented. Diagnostic Models * Analytical Model- interdepartmental issues in marketing, finance, production, human resource & technology * Emergent-Group model- studies behavior in work, effectiveness of teams * Management Consulting Model- analyzes six significant factors in organization (Planning, staffing, organizing,, directing & controlling) * Socio-technical model- social and technological interaction in the environment Diagnostic Process * Identify the possible problem areas * Gathering relevant data & information * Classifying, analyzing & presenting gathered data to the client * Specifying target clients * Selecting appropriate change intervention strategies * Determining the degree of change attained * Implementing the change Collecting diagnostic Information * Unobtrusive data- secondary data gathered from company records &...
Words: 497 - Pages: 2
...MSL 687-90 Case Study #1 – Boeing 1. I believe there are one or more diagnostic models that provide a framework that succinctly identifies the key factors at the center of the Boeing situation. The first diagnostic model is 7-S Framework. According to our text, the 7-S Framework model is based on the proposition such as the organizational effectiveness that comes from the interaction of multiple factors and secondly successful change that requires attention to the interconnectedness of the variables. This diagnostic model consists of seven factors: structure, strategy, systems, style, staff, skills, and superordinate goals. The first part of the framework is structure; the way the company is structured when it comes to staff and management and also the way activities is coordinated in the organization. In the case, the problem with the 1994 airbus shocked the management executives and began a series of changes. These changes were implemented to overcome their historical bureaucratic structure, which has made it hard to be flexible and adapt to the external environment systems. Second part is strategy, which includes the update of their technology systems, downsize their operations, and re-establish relationships with their suppliers and the only feasible way costs could be cut. In 2001, Boeing tried to implement lean manufacturing, but they face great problems due to decentralized information system. The object of the project was to implement an automated...
Words: 951 - Pages: 4
...Running Head: DIAGNOSING ACS ORGANIZATIONAL CHANGE 1 Diagnosing ACS Organizational Change ACS Organizational Change | DeVry University Keller Graduate School of ManagementManaging Organizational Change (HRM) 587 | Shunita Rhodes | 5/28/2016 | Abstract I will provide an overview of the Six-Box organizational model and how ACS used this diagnostic tool to develop a framework to understand their purpose, company operations, and future presence. Also, included is a SWOT analysis of ACS change management plans/programs. Diagnosing ACS Organizational Change 2 Table of Contents Diagnostic Model ……..…………………………………………………………………..…3-4 SWOT……………………………………………………………………………………..……4 Resistances of Change …………………………………………………………………...…..5-6 Recommendations……………………………………………………………………………...6 References…………………………………………………………………………….………..7 Diagnosing ACS Organizational Change 3 Star Organizational Model American College of Surgeons (ACS) wanted to evaluate their organizational performance. The evaluation became an important part of putting together a strategic vision for the future of the organization. ACS wanted to ensure they would continue to be a valuable resource to the healthcare field for an additional 100 years to come. “CHANGE” was the only way to be certain this would happen but in order to change ACS would have to diagnose the changes that would needed. A new values model was the change ACS started to implement company wide. The values...
Words: 1282 - Pages: 6
...ORGANIZATIONAL DEVELOPMENT – FINAL ESSAY ------------------------------------------------- According to the integrative case “B.R. Richardson timber Products Corporation” we will work out a report with theoretical approaches and practical proposals in order to achieve organizational change within this firm. First we want to suggest a model and a prospect to entering in contract with the Corporation. For guiding our report work we stick to the General Model of Planned Change. This Model provides 4 steps of granting a Change and Improvement by addressing the tasks of Entering and Contracting, followed by Diagnosing, Planning and Implementing Change and finally Evaluating and Institutionalizing Change. We will begin through suggesting and guiding the Entering Process. 1. Before both sides the OD practitioners and the Management of the B.R. Richardson Corp. are starting with any measurements or activities they have to clearly clarify the organizational issues. This is useful and important according to the aspects of providing a similar and shared basement for cooperation, exactly defined duties, rules and responsibilities as well as setting common goals. The entering process often means to the client organization a kind of opening, revealing internal issues and weaknesses to strangers. This concerns and attitude of rejection must be unlearned previously in order to build a trustful and strong relationship of working together with the consultants. The first step is clarifying...
Words: 2539 - Pages: 11
...organization. How should managers deal with these challenges? How should such cultural appreciations be brought in to the discussion to develop and implement the business strategy? Cultural change is strategic change It is important to understand cultural change as also involving strategic change. Strategy can be considered as a cultural production that may involve cultural adaptation, or transformation, or both. This conceptualization is particularly useful if the organization is “betwixt and between” cultures and organizational identities i.e. a local authority department aspiring to become a commercially driven company. I will use a case study of such an organization that was changing from a council department into a Limited Liability Partnership to flesh out some ideas that illuminate the relationship between strategic development and organizational culture. Culture is not like a skin that an organization can discard as it selects a new organizational culture that is perceived to have strategic fit with its commercial strategy. In my view culture is the organization. Therefore, when an organization faces considerable market forces to change its strategy it can not simply change its culture at will to avoid cultural and strategic incompatibility. The organization has to recognize the miss match between its culture and its strategy and factor the cultural change process in terms of time and resources into its strategic change programme. Many...
Words: 3690 - Pages: 15
...Nestle Case Study 1. The company of Nestle had undergone both the first order change and second order change. In a first order change, the company underwent some changes in terms of transactional and organizational climate change. On the other hand, Nestle also underwent second order change wherein there are changes in terms of transformational change. This order second-order type of change is more evident. Below are the snippets organizational change that occurred at Nestle according to its order: First Order * Nestle began expanding globally and begun to purchase local subsidiaries in local markets. * Offshore transfer of Executive from Switzerland to United States * Strengthening/Centralization of its IT department Second Order * Diversification of market through entering in cosmetics and pharmaceutical market. * Complete overhaul of executive board with 10 executives replaced * Acquisition and Mergers Discussing more on the second-order change, a transformational change happened when the organization switched from entrepreneurial to become a wider and more professional management kind of structure when they begun to purchase local subsidiaries in foreign market in order for their sales agent (new position) to introduce their product outside of Switzerland. Another transformational change that happen involves the visionary changes that make the organization change in terms of involving in other fields of business through product d1versification...
Words: 2970 - Pages: 12
...Running Head: Organization Change Managing Organizational Change: Circuit City & Linens-n-Things Kara Burke Keller Graduate School of Management Managing Organizational Change: Circuit City & Linens-n-Things Diagnostic tools are applied to organizations to assist in managing change. Diagnostic tools guide how we think about situations (Palmer, 2008), as well as if and how we should go about change within that situation, and also the implications of those changes. The use of diagnostic tools depends on the role of the manager (i.e. director, coach, navigator, etc.). The Congruence Model is one of the diagnostic tools that will be spoken about extensively in this paper in regards to the two companies being assessed, Circuit City and Linens-n-Things. The Congruence Model assumes that a company is most effective when its elements are compatible and work together in a fluid manner. The elements that comprise the model are tasks (the specific duties carried out, people (the skills, knowledge and individuals who comprise the organization, formal organizational arrangement (structures, processes, and policies,), and culture (the unstated beliefs and values of the organization). The model is best explained as an input of strategy and an output of performance (Mind Tools Ltd., 2012) ensuring that the four elements work together within that process. I chose to use the congruence model to analyze both Circuit City and Linens-n-Things because this model‘s best fit...
Words: 1457 - Pages: 6
...Diagnosing the Change Managing Organizational Change Emiliano Delucia Keller Graduate School of Management DIAGNOSTIC MODELS One of the main purposes of diagnostic models is to find a way to identify external and internal factors that can affect the working conditions of an organization. Many diagnostic models have been developed along the years to ensure these factors are well identified and the organizations can function properly following a certain model. The diagnostic model that will be analyzed in this paper is Burke-Litwin. BURKE-LITWIN MODEL The Burke-Litwin model describes multiple factors and drivers of change that can be seen from top to bottom in the following diagram: This model owes its original development to the work of Litwin and his associates (Litwin & Stringer, 1968; Tagiuri & Litwin, 1968), and has been refined through a series of studies directed by Burke and his colleagues (Bernstein & Burke 1989; Michela Boni, Schecter Manderlink, O’Malley & Burke, 1989). This model shows that organizational change, especially an overhaul of the company business strategy, stems more from environmental impact than from any other factor. (Burke & Litwin, 1992). Burke-Litwin posits that the causal model has foundations rooted in Katz and Kahn’s general systems theory (1992). This structure requires some definition of leadership that may create actions within an organization. These actions could likely effect the organizations meaning, cultural...
Words: 1661 - Pages: 7
...ORGANIZATIONAL DIAGNOSIS CORPORATE CREATIVITY- THE ‘MYSTERIOUS’ MISSING LINK IN THE WORK ENVIRONMENT ALBERT ESHUN UNIVERSITY OF APPLIED MANAGEMENT UAMM0073 Organizational Diagnosis Research Project UAMM0073 Contents 1.0 Introduction ...................................................................................................................................... 2 1.1 Hypothesis: Does creativity exist in our workplace? ........................................................................ 2 1.2 Creativity: misunderstood and mystified. ......................................................................................... 3 1.3 Creativity crushers............................................................................................................................. 4 2.0 ORGANIZATIONAL ANALYSIS ............................................................................................................. 7 2.1 DIAGNOSTIC TOOLS........................................................................................................................... 9 2.2 Weisbord Six-Box model ................................................................................................................ 10 2.3 Organizational Intelligence Model ................................................................................................. 14 2.4 Tichy’s Technical Political Cultural (TPC) Framework.....................................................................
Words: 8227 - Pages: 33
...since 1980. I compared the Army process to the five Stage Organizational Development (OD) model from Chapter two of the OD text. The Army plan encompassed three of the five OD Stages: Stage 1, Anticipate the need for change; Stage 3, The Diagnostic Process; Stage 4; Action Plans Strategies, Plans, and Techniques Bacon (2011) reports that Soldiers can score well on the Army Physical Fitness Test (APFT) but, are not able transfer that to survival on the battlefield. This article outlines how the army devised the new APFT and the plan to test the effectiveness of the fitness program. Stage 1 - Anticipate the need for change. Identifying a deficiency and developing a plan for change. The Army identified that the Army Physical Fitness Test (APFT) is not a strong predictor of successful physical performance on the battlefield. The current APFT is a measure of upper and lower body strength, endurance and aerobic fitness. Repetitive exercises like sit-ups don't translate into survival on the battlefield. The Army believes shorter, higher-intensity tests will better assess soldiers’ ability to perform under fire. 10 years of war have proven that Soldiers are not physically prepared for the rigors on the battlefield. To start the process of change the Army had to identify the potential problem, unfit soldiers and begin working toward the solution Army total body fitness. Stage 2 - The Diagnostic Process. We learned in the OD text that the collection of...
Words: 559 - Pages: 3
...HR587 Managing Organizational Change Course Project Expectations Introduction The Course Project enables students to integrate and build onto course materials and discussions by doing a Diagnostic Paper (Option 1) of a significant change initiative or by writing a Research Paper (Option 2) that goes beyond what has been covered in the course. For both options the student is required to do the following: 1. Submit a Draft of your proposed paper during Week 4 so that the instructor can provide guidance and advice. 2. Submit a 15-20 page (double spaced) course project (Option 1 or 2) by the end of Week 7. Note: An Appendix may be used for background documents. Those pages do not count toward the 15-20 page paper. Options: Option 1: Diagnostic Paper Applying models and concepts from the course, analyze a significant change initiative you have observed, have been affected by or have had a hand in implementing in your organization. It can be a change that your organization is currently undergoing, or one that has recently been completed. The organization that is in your paper could also be one that you worked for in the past. However, you must know enough about the change to be able to do a comprehensive analysis. Examples of change you might consider include: * Restructuring or reorganization * Downsizing or rapid expansion * Outsourcing * Technical or work process redesign * Merger or acquisition * Benchmarking or reengineering ...
Words: 991 - Pages: 4
...Superior de Ingenieros Industriales Universidad Politécnica de Madrid vlopezr@etsii.upm.es; ahidalgo@etsii.upm.es Abstract Taking into consideration that work motivation can be enhanced not only by increasing the levels of responsibility, meaningfulness and feedback that are built into job (intrinsic motivation), but also by improving the workers relationships, the working conditions, and the incentives (extrinsic motivation), four groups of concrete motivators have been introduced in our motivational model. For these groups of concrete motivators, a number of core dimensions have been derived, measured and evaluated given us the opportunity to establish the relationship, in terms of indicators, between the installed technology and the motivation it inspires. There have been carried out two applications of the proposed model: one in the conditions of a university in Cuba and the other in several Mexican institutions. The results obtained show the validity of the model for determining the motivational quality of working environments. Resumen Tomando en consideración que la motivación en el trabajo puede mejorarse no solamente por el incremento de los niveles de responsabilidad, significado y retroalimentación que están incorporados en el trabajo (motivación intrínseca) sino también por el mejoramiento de las relaciones entre los trabajadores, las condiciones de trabajo y los incentivos (motivación extrínseca), se han desarrollado cuatro grupos de motivadores concretos...
Words: 7952 - Pages: 32
...Action Research Model The action research model focuses on planned change as a cyclical process in which initial research about the organization provides information to guide subsequent action. Then the results of the action are assessed to provide further information to guide further action, and so on. This iterative (iterate means to repeat) cycle of research and action involves considerable collaboration among organization members and OD practitioners. It places heavy emphasis on data gathering and diagnosis prior to action planning and implementation, as well as careful evaluation of results after action is taken. Action research is traditionally aimed both at helping specific organizations to implement planned change and at developing more general knowledge that can be applied to other change and settings. Although action research was originally developed to have this dual focus on knowledge, it has been adapted to OD efforts in which the major emphasis is on planned change. Figure 2.1 (B) shows the cyclical phases of planned change as defined by the original research method. The main steps involved are: 1. Entry (Problem identification): This stage usually begins when a key executive in the organization or someone with power and influence senses that the organization has one or more problems that might be solved with the help of an OD practitioner. Contact between the consultant and client is what initiates the entry phase. After the contact, the consultant and...
Words: 2751 - Pages: 12
...The Johari Window model is made up of 4 sections and is used to identify individual interpersonal communication styles. The model is a quad-chart with each square representing a specific area of knowledge about oneself. The first area of the model is the public area. This area is a person’s thoughts, feelings, and behaviors that are known to others. This is what we think of as our public image or persona. Brown suggests that the larger that this area is for a person, then the more effective communication will be. The second area of the model is what is referred to as the blind area. These are the behaviors, thoughts and feelings that characterize a person that are not known to the person, but are generally thought of by others. These are the mannerisms and habits exhibited by someone that the person is unaware of. The third area of the model is the closed area. The closed area is the thoughts, feelings, and other characteristics known only to the person who possesses them. These are characteristics that are only apparent to others if they are disclosed. People go to great lengths to broaden their closed area in order to what they perceive as protect themselves. The fourth and final area of the model is the unknown area. This area is characterized as the thoughts, feelings, and characteristics that are hidden to the individual and others around them. These are psychologists refer to as deeply repressed or unconscious behaviors and feelings. We may gradually...
Words: 1457 - Pages: 6
...DEVELOPING MULTICULTURAL ORGANIZATIONS: A CHANGE MODEL by Evangelina Holvino, Ed.D. Multicultural organization development (MCOD) is a process of change that supports an organization moving from a monocultural – or exclusive – organization to a multicultural – or inclusive, diverse and equitable – organization. The approach requires an initial assessment of where the organization is and a commitment to a vision of where it wants to be in the future. From an analysis of the gap between where the organization is and where it wants to be, specific interventions are then designed to accomplish the identified change goals. The MCOD model, based on earlier work by Jackson and Holvino, provides a useful way for an organization to: 1. frame an initial assessment of where it is on the path to multiculturalism, 2. decide on a vision of multiculturalism it wants, and 3. select appropriate goals and interventions to support its desired vision. THE MULTICULTURAL ORGANIZATION DEVELOPMENT MODEL MONOCULTURAL Exclusionary Committed to the dominance, values and norms of one group. Actively excludes in its mission and practices those who are not members of the dominant group. Passive Club Actively or passively excludes those who are not members of the dominant group. Includes other members only if they “fit” the dominant norm. Values and promotes the dominant perspective of one group, culture or style. TRANSITIONAL MULTICULTURAL Compliance ...
Words: 2549 - Pages: 11