...Communication Verbal Information – The sharing of information between two or more individuals by using speech. It is important for a business to use verbal communication in their work place as they would need to communicate with customers etc. Verbal communication is important throughout a business as it is used in all businesses and all sectors of a business. Workers using verbal communication must ensure that they are using the correct tone of voice and talking in a professional manor while in the work place. People using verbal communication could also ensure they have the correct body language and could also include eye contact. The purpose of verbal communication is so the people visiting the work place are able to interact with the employees if they need help with something. Another purpose of verbal communication is so the person on the receiving end of the conversation is able to understand and hear the tone of voice and the emotion throughout the words. Written Information – Written communication involves any type of interaction that makes use of the written word. Written communication is communication through email, texts, letters etc. This is the type can be between two or more individuals. Communicating through written information is becoming more essential as the years go on. Written communication however need to be wrote in a professional manor and include good sentence structures, a correct order of sentences. Written communication is more reliable than verbal...
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...Unit 4 – Business Communication Introduction: In this assignment I am going to explain different types of business information, their sources and purposes and analyse different types of business information and their sources. Verbal information: Verbal information is given from one person to another by speaking; this can be done in interviews face to face and interviews over the phone. Tesco will have an internal human resource department where they would hire new staff to work for the business, or train staff that are new and need to know what they have to do. Also disciplining staff and dealing with health and safety and policy making such as sickness policy. The advantages of verbal information is that when the person comes in for the interview you can see if he will be capable for the job and also when you are talking to someone face to face you can understand them properly. The disadvantages of verbal information is that the person getting interviewed wont be confident and things may go wrong, also another disadvantage is that the interview can go on for a long time depending on the interviewee and his background. You can pass over verbal information through internal sources such as face to face interviews and can pass over verbal information through external sources such as focus groups. The purpose of verbal information is that when employing new employees they can expand as a business. Also there will be more jobs available for other people that want to work...
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...Business environment is individual and organization that exists outside and inside the business and have influence direct and indirect to the business. If environment is not safe for staffs they are always will complain and that is not good for your business because if staffs or employees are not happy for the working environment then the business will lose and if employees are not happy then they can’t give good quality product or services for customers. Environment is good automatically we will get more customers. E.g., now these days every parents are going out with their kids, if we made shopping mall with kids paly ground with baby sitters then customers will feel better , because they are not worrying about their kids they can spend...
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...Unit 4 Business Communication (P1/M1) by Renee Baafi-Owusu To: Paul Barker From: Renee Baafi-Owusu RE: OO/PJB/Unit 4/P1/M1 Date: 25/09/15 Explain different types of business information, their source and purpose (P1) What is communication? It is transferring information from one part of a business to another which leads to some outcome, change of behaviour. Formal communication is an agreed procedure, whereas informal communication is a causal way of sharing information to each other. There are 5 different types of communication which are: Verbal communication: It is sharing information with individuals by talking. There is non-verbal communication which is not communicating by talking which includes: facial expression, eye contact, appearance and many more. Written communication: Written communication is a type of communication which is a type of interaction that involves written words, such as: email, poster, flyers, brochures and letters. On-Screen communication: This is a type of communication which produces information on screen such as: TV advertisements or on YouTube where advertisements are played before a video starts to play. Multi-Media communication: Multimedia communication is a type of communication which shows information in various media formats such as: Images, videos and audio broadcast/podcast. Web-based communication: It is a type of communication which shares information, words or ideas over the Internet. The information can be shared on: webpages...
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...Explain the different types of business information, their sources and purposes Communication is something which a business will use in order to help with the overall running of a business. There are different types of information used within many businesses and organisations which are then communicated. The different types of information can be communicated Verbally, Written, On Screen, Multimedia and Web-based. Verbal Information involves through the use of a telephone call, face to face or a voicemail. Face to face verbal communication is the best way of passing on information through to different people within a business. This is because it is quick, and is less scope for misunderstanding. However there are some constraints to this type of information, depending on the size of the business, and how easy it is to find people to then pass on the verbal information to other people. Telephone conversations are also useful as they get the information through to the person on the other end of the telephone straight away. Due to Verbal communication being an immediate form of passing on information, it enables a business or organisation to run more efficiently and effectively. Written Information involves the use of physical symbols to represent words, it could also include diagrams, graphs and charts. Many businesses will use e-mailing as a way of passing on information and communicating with the employees within the business. However not everyone checks their e-mails regularly...
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...P1 – Describe the recruitment documentation used in a selected organisation. A brief introduction to Tesco. Tesco PLC is a global grocery and general retailer and is the largest retailer in Britain. Worldwide, there are around 5380 stores. Measured by revenues, Tesco is the third largest retailer in the world, after Wal-Mart and Carrefour and in terms of profit, Tesco is the second largest retailer in the world, after Wal-Mart. Tesco is also the biggest private sector employer in the UK, with over 360,000 employees worldwide. As a company, Tesco has grown. They have gone from a company, just selling groceries to providing a wide range of products and services such as loans, phone and broadband, to car and home insurance. A summary of the types of employment within Tesco. Tesco employ a wide range of different people to suit their needs. There are a large range of jobs that are available, from head office roles, to factory work. An explanation of the recruitment process with emphasis on the purpose and contents of job descriptions. This should be supported with annotated examples of job descriptions from Tesco. When Tesco have a job vacancy open, they will include a job description. A job description is a description of the responsibilities associated with the given job. This is used so that An explanation of the purpose and content of employment contracts. This should be supported with an annotated example of an employment contract from Tesco http://stores...
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...Explain different types of business information, their sources and purposes. (P1) Type of business information | The source of information - Internal and External | The purpose of the information | Audience requirements | Advantages | Disadvantages | Source | Verbal | Telephone | With an employee and a boss | The participants need to pay even more attention | Can ask questions immediately instead of waiting for a reply | Misunderstandings can arise because of poor word choice, differing perspectives and faulty communication techniques | | | Customer service | To ensure customers have the help they need | Interest | Can be forgotten or misheard | Language barriers are a major cause of confusion when attempting to communicate verbally | | | Team meeting | To clearly define their objective to make a decision, brainstorm ideas, approve a plan, communicate a change or get a status report | Attention span | Everyone is receiving the same information at the same time | People may forget what was said during the meeting as it had not be written down | | Written | Letter for interview | To let an interviewer know whether they have been a successful candidate | Legibility | Can refer back to the letter if they have forgotten any piece of information | It costs for a stamp to send a letter | | | Email for surveys | To collect data about their customer service | Readability | Rapid delivery, ease of use and ability to reach large audiences | Not everyone likes...
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...| Method | Internal or External | Primary or Secondary | Qualitative or Quantitative | Verbal | Focus Group.A business such as Tesco would use a focus group to conduct research and find out customer feedback on new products they might want to introduce. | The focus group would be external because the group would consist of people not employed by Tesco its self. | A focus group would be primary because it is conducted by them and collected for one specific purpose. | Using focus group information would be qualitative. This is because it is using the opinions gathered | Written | Customer Survey.A customer survey would be a written method of communication because the customers would probably want to improve the business. | The customer survey would be external because it will be conducted by customers who are not employed by Tesco and there will be little bias. | The customer survey would be primary because it is collected for one purpose, to try and improve the business with suggestions from the customers and done by Tesco. | This survey would be quantitative because it is using the opinions gathered by the customer. | On-Screen | Special Offers.Tesco would use special offers for communicating with customers on-screen because many people now shop online and so it would only be right to offer the same deals from in store to online as well. Also, Tesco would use these offers to persuade the customer to buy the product. | Special offers would be external because they are aimed...
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...Enterprise Rent-A-Car P1: Explain different type of business information, their sources and purpose. Type of information | Description | Example | Purpose | Source | Verbal | Verbal communication is when you talk to a person face to face, on telephone or other media. | Having meeting with the employees about improving the customer service at Rent-A-Car. | The purpose is that to give the employees information for future development of customers service and get their point of view on customers service what they think need to be improve. | The information will be gathered from feedbacks from staff and the customers and also from the website. | Written | This is when the business does communicate nonverbally like get customers complaint. | The business might get customers complaint regarding the car. And they may need written communication to order stock. | The purpose will be the staff will have meeting and they will discuss the problem and make sure it will not happen again. | The information will be given to the business by customer’s service as they deal with customers. | On-screen | This is when they communicate with people through the screen. | The example will be the will be dealing the customers and booking appointments onto the computer system. | The purpose of this to get more customers and the business keep running and customers are not happy with the business. | The business will get information from the sales department so they can deal with customer...
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...School- BTEC Business Assessment Front Sheet |Name | |Form | | |Course |BTEC Level 3 Extended Diploma in Business | |Unit |Unit 4 |Assignment Title |Understanding Business Information | |Assessor | | |Issue Date | |Submission Date | | |Grading Criteria |P1, M1, D1 | |Resources |Text, Internet, Lesson Notes | |Available | | Assessment Title: Assignment One “Understanding Business Information” In this assignment you will have the opportunity to provide evidence against the following criteria. |Criteria Reference |To Achieve Criteria the evidence must show that you can: |Task # |Links to PLTS | |P1 ...
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...BTEC Business Project |Assignment |2013/2014 | Learner Declaration I declare that all the work submitted for this assignment is my own work or, in the case of group work, the work myself and other members of the group in which I worked, and that no part of it has been copied from any source. I understand that if any part of the work submitted for this assignment is found to be plagiarised, none of the work submitted will be allowed to count towards the assessment of the assignment. |Centre Name: |Westminster Kingsway College |Centre No: |10240 | |Learner’s Name: | | |Learner’s Signature: | | |Assessor’s Name: | | |Assessor’s Signature: | |Date: | | |Date Issued: |3rd February 2014 |Submission Date: ...
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...Demand and Supply: The Basics 21 FUNDAMENTALS OF ECONOMICS FOR BUSINESS - (Second Edition) © World Scientific Publishing Co. Pte. Ltd. http://www.worldscibooks.com/economics/6794.html Chapter 2 Introduction The most basic, and in many ways the most lasting, lesson to be learnt from “Economics 101” relates to the fundamental concepts of demand and supply and their interaction. These are usually presented in a simple graphical format involving demand and supply “curves”. The word is in quotes because in this chapter, for simplicity, we will actually assume only straightline relationships between price and quantities demanded and supplied. The main issue that is important in reality is the direction of the relationship between prices and quantities. Will a reduction in price lead to an increase in the quantity demanded of any particular product or service? Will an increase in price lead to an increase in supply? And so on. The principal technical tools for analyzing demand and supply conditions in particular markets, then, are the demand and supply schedules or curves. The demand curve shows an estimate or conjecture about the relationship between the price of any particular product or service and the quantity of that product that will be demanded by consumers. It is usually assumed to slope downward, in the general case, for most products and services. In other words, the lower the price of the item, the greater the quantity of it that will be demanded. Technically, this...
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...BTEC National Extended Diploma in Business Assignment Brief – ASSIGNMENT ONE Unit title | Unit 41 Business Markets and the Economy | Assignment | Business organisation and objectives | Start date | 10th March 2014 | Draft deadline date | 19th March 2014 | Final deadline date | 26th March 2014 | Assessor | Mr Muhammad | P1 - identify the objectives of a range of organisations | P2 - explain how organisations meet their objectives | M1 - compare the methods used to achieve objectives in two contrasting organisations | P3 - outline the characteristics of the economy in the UK | D1 - analyse the performance of a selected business against its stated objectives | The main purpose of this assignment is to: consider the structure of the UK economy and to explain how business markets operate and shape the behaviour of business activity. | Scenario: Case study given | Task 1 (ALL): Students will identify different organisations and their objectives. Different types of organisation with contrasting aims should be selected. It would be reasonable to expect selection of a profit maximising partnership and a welfare maximising hospital. If published accounts and annual reports are used to investigate organisations it is worth bearing in mind that these documents often only obliquely refer to objectives mentioned in textbooks and prefer softer objectives that are subsidiary to the main objectives. ‘Providing good customer service’ and being a ‘good...
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... |Unit number and title | |BTEC National Business |Unit 4 Business Communications. | |Learner name | Assessor name | Department | | |All Business & Enterprise team |Y- CSI | |Date issued | Hand in deadline |Actual date submitted on | |Thursday 22nd October 2015 |Friday 13th November 2015 | | | | | |Assignment title |Google IT! | |The aim of this unit is to show learners that the collection and management of business information, and the successful communication of that information | |throughout a business, is critical for the future prosperity of the organisation...
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...BTEC Level 3 Diploma in Business Unit 3 Introduction to Marketing QCF level 3: BTEC Subsidiary Diploma in Business 2013-14 Learning hours: 60 Credit Value: 10 Unit code: Y/502/5411 Aims and Purpose of Unit 3 The aim and purpose of this unit is to give you an understanding of how marketing, research and planning and the marketing mix are used by all organisations. You will initially study two business organsations, but you will focus on the products at Denbies Vineyard and we will work in collaboration with them. Issue: 8th September 2014 Deadline: 1st December 2014 Learning outcomes On completion of this unit you should: 1. Know the role of marketing in organisations 2. Be able to use marketing research and marketing planning 3. Understand how and why customer groups are targeted 4. Be able to develop a coherent marketing mix. Assignment 1 You work as a marketing assistant for a large marketing company called “Creative Dreams” . The manager of your department has asked you to carry out the following task. The organisations you will investigate for unit 3.1 are “Thorpe Park” and “Surrey Wildlife Trust”. www.thorpepark.com www.surreywildlifetrust.org Task 1 (P1, P2, M1) Write up a brief introduction for both organisations, this must include size, location, nature of the business, objectives and marketing objectives to provide an introduction to the two businesses. (a) P1: DEADLINE THORPE PARK P1 15/09/14, DEADLINE SWT P1 22/09/14 Describe the...
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