Running Head: Paws and Claws Pet Store

Paws and Claws Pet Store: Business Plan

Heidi Bell, Jennifer Lakowski, Aubrie Lasby, Miles Pipher and Justin Teplitz
Keller Graduate School of Management

Table of Contents

Executive Summary Page 3
Introduction Page 4
Goals Page 4
Location Page 4
Culture Page 5
Values Page 5
Products and Services Page 5
Mission Statement Page 6
HR Objectives Page 6
Organizational Chart Page 7 and Appendix A
Job Descriptions Page 7 and Appendix B
Points Factors Page 7 and Appendix C
Market Data Page 7 and Appendices D & E
Pay Structure Page 10
Performance Evaluations Page 11 and Appendix F
Merit Pay Grid Page 12
Employee Benefits Page 14
Yearly Budget Page 14
Conclusion Page 21
Appendix B - Job Descriptions Page 22
References Page 5

Executive Summary

It is our idea to open a new pet store in the Phoenix, AZ area. Our research has shown that despite a bad economy, pet healthcare and supplies remain a top priority in people’s budgets. Our store, Paws and Claws Pet Supplies and Services, aims to capitalize on the affection that people have for their pets. We will provide a wide range of quality items and services for pets and their families.
We first determined that our goals are profitability, efficiency and growth. Our culture should support those strategic goals. Our goal is to use the “golden rule” to create an environment where people are treated well. This includes our customers as well as employees. Integrity is an essential component to our store culture and also supports our strategic goals. This integrity encompasses all aspects of our business and is evidenced by our return policy: Your satisfaction is our goal – if you are unhappy with any item you have purchased we will refund it.
In order to properly staff our store we developed an organizational chart and concluded we will need 35 employees in various functions. We created the job descriptions and then we created a ranking system in order to begin to develop our compensation plan.
We conducted a market survey to assist us with understanding our competitions. We then developed our pay scale. We used the market data, as well as the current state of the economy, to determine we can likely attract and retain skilled employees at the bottom 25% of each pay range.
Finally, we developed a performance appraisal plan. This is a simple rating scale using absolute standards. However, different work groups will be evaluated on different competencies.

Paws and Claws Pet Store: Business Plan

Our team plans to open a pet store. Our store, Paws and Claws Pet Supplies and Services, will supply both products and services to pets and their families. We plan to take advantage of this economy where people are still willing to spend money on pet products, from food and toys to clothing as well as pet grooming and healthcare. What follows gives details our business plan, the organizational chart and compensation plans as well as our costs and revenue projections.

Goals

We have identified three strategic organizational goals: profitability, efficiency and growth. These goals are dependant on each other.
In order to be profitable we must reduce expenses while increasing revenue. In order to do this we must run our business efficiently. This efficiency includes having a knowledgeable and friendly staff who works with customers to keep them coming back. If the customers are satisfied and return regularly, they may even refer us to their friends and families. This would bring about our third goal, which is growth. We would like to be able to expand after being in business for 10 year.
Location

We have located an opportunity to purchase a strip mall that will meet our needs. According to Loopnet.com, it is located at 835 N. 43rd Ave. Phoenix, AZ 85009. The purchase price is $1,000,000. In the beginning we could rent out some of the space to other businesses if we needed to generate additional revenue. This also gives us room to grow.
Culture

In order to facilitate personal growth for our employees and create a team environment, our culture will be one where the employees are valued for their individual contributions and team work is the standard. The individual work should contribute to team goals.
In this type of business customer service is the key to success. We feel that having a very customer centric philosophy, like Costco, will support our organizational goals. We allow customers to return anything that isn’t chewed up. Customer satisfaction is one of our top priorities.
Values

The “Golden Rule” will be our guide. If everyone treats others how they want to be treated, whether is it customers or co-workers, we will have a staff that is friendly, respectful and works with integrity. This straight-forward value system supports our organizational goals.
Products and Services
In our brick & mortar store we plan to offer a wide range of pet products and services. This includes pet basics like collars, leashes, toys, bones, cat scratchers, food, etc. However, we intend to differentiate ourselves from “big box” stores like Wal Mart and Pets Mart by catering to a niche market. We will offer customizable products such as mugs, kitchen towels and plates. Customers will be able to put pictures of their pets on these items.
Our in-store services will include a full-service small animal veterinarian. Our veterinarian will offer services from basic wellness exams and vaccines to surgery. Also in-store we will offer pet grooming services.
In order to support our organizational goals we will also maintain a website where customers can purchase our in-store products. Online customers will also be able to order pet-themed gift baskets. These will include a “Welcome” basket for a new pet, a “Get better soon” basket for an ill pet, an “I’m sorry for your loss” basket for when someone looses a pet as well as birthday and holiday themed baskets. We also offer framed artwork with pictures of customer’s pets.
Mission Statement

At Paws and Claws our mission is to provide our customers and their pets with the best, most nutritious products that are available. We will pair the best products with the best services. This includes our educated sales staff to help customers make educated choices for their pets as well as a fully staffed veterinarian and grooming staff to keep pets healthy and their families happy.
HR Objectives

Our pet store will hire the most qualified and talented pet shop personnel available to ensure 100% satisfaction and phenomenal service to each of our valued customers. We will strive to retain as many of our knowledgeable, helpful, charismatic, and hard-working employees as possible. We will do this by focusing on creating an environment where employees feel valued for their contributions and where successes are celebrated.

Organizational Chart
Our organizational chart is located in Appendix A. Please see the PowerPoint file entitled Appendix A.
Job Descriptions
Below are the job descriptions for each of the positions available at Paws and Claws Pet Store. Each position provides a valuable service to our organization and by evaluating potential employees on the job qualifications we will be able to match the right people to the right position. All job descriptions are located in Appendix B.
Points Factors
In order to assist us in developing our compensation plan we have utilized a points factor rating system. According to Milkovich, Newman and Gerhart, this points system allows us to define the necessary skills for each job and assigns a point value based on the organizational needs. This points factor system will allow us to rank the positions in the order of importance to the organization and guide us in evaluating our pay structure. (p. 135). Please see Appendix C on the Excel File labeled Appendix C.
Market Data

In order to understand our competition, we conducted research online to locate our competitors in the general Phoenix area. We located 15 businesses we would consider to be our main competition in the markets of pet products and services and they are as follows:
1. Wag n Wash, 4230 N 7th Ave, Phoenix, AZ 85013
2. Pet Smart Grooming Salon, 1745 W Bethany Home RD, Phoenix, AZ 85015
3. Pet Smart, 1745 W Bethany Home Rd, Phoenix, AZ 85015
4. SCR Pet Products, 5115 N 27th Ave, Phoenix, AZ 85017
5. Petco, 6135 N 35th Ave, Phoenix, AZ 85017
6. Poopy Do Services, 3219 E Camelback Rd Ste #380, Phoenix, AZ 85018
7. A Better Grooming and Pets, W Dunlap Ave, Phoenix, AZ 85021
8. Custom Creatures, 10729 N 19th Ave Ste A, Phoenix, AZ 85029
9. Pratt’s Pets and Feed, 5237 W Glendale Ave, Glendale, AZ 85301
10. Travel Hounds USA, 3375 E Shea Blvd Ste K, Phoenix, AZ 85028
11. CJ’s Pet Grooming, 5270 N 59th Ave Ste 6, Glendale, AZ 85301
12. Real Animal Way Pet Company, 6830 E 5th Ave, Scottsdale, AZ 85251
13. Tropic Zone Incorporated, 820 E Greenway Pkwy Ste A, Phoenix, AZ 85022
14. Tatum Pet Center, 4626 E Thunderbird Rd, Phoenix, AZ 85032
15. Critter Corral Pet Grooming, 15612 N 32nd St Ste 5, Phoenix, AZ 85032
Each store poses a threat to our business, as they offer similar services as we do at Paws and Claws. Our business will succeed is because we simply offer the best pet products and services in the state of Arizona. Not only do we offer great value to our customers, but we provide products that other pet stores do not and we have the largest selection of quality pet products and services that your cat, dog, or small animal will truly enjoy.
After evaluating the competition we looked at the demographics in the area surrounding our store. We wanted to have an idea of the customers that may be frequenting our establishment so that we can cater to the needs and wants of the people in the Phoenix area. The following demographic data is according to www.city-data.com,
Men comprise 50.9% and women 49.1% of the population in the Phoenix area. The median age of an Arizona resident is 34.2 years. 45.5% of residents consider themselves White, 43.2% consider themselves Hispanic, 5.3% consider themselves Black, 2.8% consider themselves Asian and 3.2% fall into other categories. Of adults, 51% are married and 49% are single, widowed or divorced. Of adults over 25 years of age, 76.6% have at least a high school diploma and 22.7% have a Bachelor’s Degree or higher.
While just about everyone loves dogs, cats, and small animals, Paws and Claws realize that our main consumer base consists of those similar to national averages. In order to evaluate the demand for our business we used information from www.humanesociety.org, Petfinder.com, www.aspca.org and www.avma.org. The following information is based on data from 2010:
• There are approximately 78.2 million owned dogs in the United States.
• Thirty-nine percent of U.S. households own at least one dog.
• Most owners (60 percent) own one dog.
• Twenty-eight percent of owners own two dogs.
• Twelve percent of owners own three or more dogs.
• On average, owners have almost two dogs (1.69).
• The proportion of male to female dogs is even.
• Twenty-one percent of owned dogs were adopted from an animal shelter.
• On average, dog owners spent $248 on veterinary visits (vaccine, well visits) annually.
• Seventy-eight percent of owned dogs are spayed or neutered.
• There are approximately 86.4 million owned cats in the United States.
• Thirty-three percent of U.S. households own at least one cat.
• Fifty-two percent of owners own more than one cat.
• On average, owners have two cats (2.2).
• More female cats are owned than male cats (80 percent vs. 65 percent respectively).
• Twenty-one percent of owned cats were adopted from an animal shelter.
• Cat owners spent an average of $219 on routine veterinary visits.
• Eighty-eight percent of owned cats are spayed or neutered.
• 21% of dogs/cats owned were adopted from an animal shelter.
• 28% of dogs/cats owned were purchased from a pet store.
• 19% of dogs/cats owned were purchased from a breeder.
• 7% of dogs/cats owned were bred by the owners themselves.
• 25% of dogs/cats owned were purchased from other sources (friends, family, found...)
Please see Appendix D for graphs of of animal ownership, vet visits and costs, and forecasts of pet population.
Paws and Claws will recruit and retain the finest employees throughout the Phoenix, Arizona area by paying competitive wages. We will advertise on local television stations that we are hiring a staff of 35 employees at our pet products and services store and that all of those who are qualified should apply so they can be a part of our professional and friendly staff of pet experts.
The job market for the skill sets Paws and Claws desires will be readily available and large in number because we are in the midst of perhaps another recession-type employment crunch that has raised the unemployment rate in the Phoenix, Arizona area. Our main challenge will be to find the best veterinarian we can possibly hire. Dog, cat, and small animal owners desire a veterinarian that loves their pets and will provide the best care available. Please see Appendix E for our market survey on salaries. This is located in the Excel File labeled Appendix E.
We believe it will be relatively easy to recruit and attain our employees because the job market has a high supply of labor and a low demand from employers in the immediate area and we pay anywhere from more than minimum wage (for part-time associates) to a six-figure salary a year (for our Veterinarian) in our thirty five job positions we have available.
Pay Structure
We at Paws and Claws Pet Store have decided to utilize the bottom 25% of the average salary to maximize our profit-margins and because of the high labor supply/low job demand in Phoenix. We researched salary ranges at salary.com and glassdoor.com. We found the following to be the median salary ranges for each position in the greater Phoenix area:
• Pet Products/Service Managers = $61,000.00/year
• Maintenance Manager = $34,000.00/year
• Veterinarian = $115,000.00/year
• Shift Managers = $29,000.00/year
• HR Accounting = $51,000.00/year
• HR Generalist = $36,000.00/year
• Payroll Manager = $50,000.00/year
• Accountant = $52,000.00/year
• Maintenance staff workers = $8.50 to $11.00/ hour (Negotiable)
• Sales/Marketing Assistants = $31,000.00/year
• Inventory/Sales Associates = $8.00 to $12.00/hour (Negotiable)
• Groomer = $42,000.00/year
• Groomer Assistant = $8.00 to $15.00/hour (Negotiable)
• Veterinarian Assistant/Tech = $40,000.00/year

Performance Evaluations
Our Performance Evaluations are done quarterly with each employee. In order to help develop employee’s skills we have used a rating scale using absolute standards to evaluate our employees. This will be true for all work groups. However, each work group may have different competencies that will be evaluated.
In developing our job evaluations we relied on information from York, pvamu.edu, edurite.com, foxlawson.com as well as from Milkovich, Newman and Gerhart. The competencies for each work group are described for employees. Managers will evaluate each employee for each competency within their workgroup. There are three categories for evaluation. These are: Exceeds expectations, Meets expectations and Needs development.
When filling out a performance evaluation, managers will use observations of the employee to categorize each competency. Managers should give specific examples if the employee falls into either the needs development category or the exceeds expectations category. Employees who need development should be given coaching in order to help them improve. Please see our Performance Evaluations in Appendix F in the Excel File labeled Appendix F.

Merit Pay Grid
Performance Level rating used is a scale of 1 to 3, 1 needs development, 2 meets expectations and 3 exceeds expectations. Averages of the categories are used to figure final performance evaluation score to gauge the employee’s level of performance. The percentile of employees in each performance level will be reported out and documented in the Merit Pay Grid. Grade
Exceeds Expectations Meets Expectations Needs Development
A B C
2.6-3 2-2.5 0-2.4

The Merit Increase budget will be based upon the number of employees that are reported to be in each performance level. The employees that receive Exceeds Expectations will receive a percentage of the Merit Budget that is based off the number of employees that fall in to the Exceeds Expectations and Needs Development, and then divided by the total number of employees in the organization, plus ten percent of the merit budget. Employees that receive Meets Expectations will receive a percentage of the Merit Budget based off of the number of employees who Meet Expectations, divided by the total number of employees in the organization, minus 10 percent of the merit budget. Employees who are determined to have the performance level of Needs Development will not receive a part of the Merit Budget.
Merit Increase Budget
Performance Level Grade Percentage of Merit Budget
Exceeds Expectations (EE) = ((Number of A plus C employees) / Total number of employees) + 10% of the Merit Budget
Meets Expectations (ME) = Number of B employees/ Total number of employees – 10% of the Merit Budget
Needs Development (ND) Receives percentage of Merit Increase Budget.

Distribution of Employees within their pay range for their position; W will represent the employees in the top (fourth) quartile of the pay range, X will represent the third quartile, Y will represent the second quartile, and Z will represent the lowest in the quartile. Employees that exceed expectations will receive the highest portion of the Merit Budget depending on their position in the salary range for their position. Employees who receive meets expectations will receive merit increase if their position in the salary range is in second, third or fourth quartile, employees in the top quartile will not receive a merit increase. Employees receive a performance level of Needs Development will not receive a merit increase at any position of the salary range.

Percentile/Performance Number of Employees in Salary Range
Rating
Performance Total Number of Employees (E) 4th
Quartile
(W) 3rd Quartile
(X) 2nd Quartile
(Y) 1st Quartile
(Z)
Exceed Expectations (EE) TBD TBD TBD TBD TBD
Meets Expectations
(MD) TBD TBD TBD TBD No Increase
Needs Development
(ND) TBD No Increase No Increase No Increase No Increase

Percentage of the Merit budget based upon the employee’s Salary range will be determined by the number of employees in each Performance rating along with their position in each positions salary Range. Those in the 4th quartile (W) and 3rd quartile (Y) of Exceeds Exceptions will receive a large portion of the total merit budget. Similar those employees that meet expectation that fall in the4th quartile (W) and 3rd quartile (Y) will receive a larger portion of the merit budget then those in the 2nd quartile (X).
Rating Performance Percentage of Merit Budget based upon Salary Range 4th Quartile (W) 3rd Quartile (Y) 2nd Quartile (X) 1st Quartile (Z)
Exceeds Exception = Number of (W) employees / Total Number of (EE) employees + 5% = Number of (Y) employees / Total Number of (EE) employees + 4% = Number of (W) employees / Total Number of (EE) employees - 4% = Number of (W) employees / Total Number of (EE) employees - 5%
Meets Expectation = Number of (W) employees / Total Number of (ME) employees + 3% = Number of (W) employees / Total Number of (EE) employees = Number of (W) employees / Total Number of (EE) employees - 3% No Merit Increase
Needs Development No Merit Increase No Merit Increase No Merit Increase No Merit Increase

Employee Benefits
According to ehbs.kff.org, employer contributions for health insurance for 2011 were over $10,000 per employee. We have determined that during the first five years we will not be able to offer our employees a benefits package. However, we will reach out to group insurers to offer our employees a group indemnity plan if they choose to participate. This cost will be 100% paid for by the employees with no employer contributions.
After the first five years, we will re-evaluate our ability to offer benefits to our employees with some employer covered costs. We hope to be able to offer medical, dental and vision benefits as well as a 401K plan.
Yearly Budget
The budget and total compensation projections for Paws and Claws Pet Store includes the following yearly data for 2012:
• $1,544,980.00 for all staff salary
• $19,312.25 for worker’s compensation and unemployment insurance
• $44,804.42 for Medical care benefits
• $40,000.00 for rent at our 43rd Avenue store location in Phoenix, Arizona
• $13,422.33 for Dental care benefits
• $5,528.50 for Vision plans
• $29,300.00 for electricity costs
• $15,500.00 for water, sewage, hazardous waste, and trash collection
• $30,000.00 for television, billboard, Internet, telephone, and newspaper advertisements
• $10,371.19 for USPS, Fed Ex, and UPS out-of-pocket shipping requirements
• $250,000 for lawyer and lawsuit protection services
• $2,290.76 for Hazard Insurance (to cover all potential natural disasters)
• $1,500.00 for Flood Insurance (which covers worst-case scenario water damage to our store’s supplies, equipment, and building contents)
• $154,498.00 for staff bonuses (each December, based on satisfactory work performance)
• $10,000.00 for social gatherings (includes food, beverages, restaurant costs, hotel conference room costs, awards, and all provided entertainment)
• $600.00 for fire and alarm protection for 24 hours a day 7 days a week coverage
• $3,500.00 for electronics costs (including anti-virus software and computer equipment)
• $1,200.00 for expendable, durable, and non-expendable items (utilized daily)
• $10,000.00 business improvements (to be in compliance with the Americans with Disabilities Act of 1990, local, and Arizona state laws and regulations)
• $19,999.00 for two company cars (to include fuel, insurance, and maintenance costs)
• $5,200.00 in vendor delivery charges
• $5,200.00 in reimbursement of unserviceable/damaged customer products and goods
• $500,000.00 in pet products, goods, and services (considering we purchase quality brands based on the best offers we receive from vendors and wholesale companies)
• $20,000.00 for maintenance calls, goods, and services (for the electrician, pest control, insulation, and plumbing)
• $110,000.00 to local and state animal charities and pet shelters
• $9,200.00 in combined property, state, and federal income taxes
• $333,333.33 for all intangibles (unexpected pet store business expenses)
The overall budget/compensation expenses for the year 2012 will be $3,189,739.78. To maintain our yearly profit projection (7%), we must gross $3,413,021.57 in 2012. Paws and Claws Pet Store will be able to maintain all sales increases to support our proposed annual pay increases.
The budget and total compensation projections for Paws and Claws Pet Store includes the following yearly data for 2013 (which considers 3% inflation over 12 months):
• $1,591,329.40 for all staff salary
• $19,891.62 for worker’s compensation and unemployment insurance
• $46,148.55 for Medical care benefits
• $41,200.00 for rent at our 43rd Avenue store location in Phoenix, Arizona
• $13,824.99 for Dental care benefits
• $5,694.36 for Vision plans
• $30,179.00 for electricity costs
• $15,965.00 for water, sewage, hazardous waste, and trash collection
• $30,900.00 for television, billboard, Internet, telephone, and newspaper advertisements
• $10,682.33 for USPS, Fed Ex, and UPS out-of-pocket shipping requirements
• $257,500.00 for lawyer and lawsuit protection services
• $2,359.48 for Hazard Insurance (to cover all potential natural disasters)
• $1,545.00 for Flood Insurance (which covers worst-case scenario water damage to our store’s supplies, equipment, and building contents)
• $159,132.94 for staff bonuses (each December, based on satisfactory work performance)
• $10,300.00 for social gatherings (includes food, beverages, restaurant costs, hotel conference room costs, awards, and all provided entertainment)
• $618.00 for fire and alarm protection for 24 hours a day 7 days a week coverage
• $3,605.00 for electronics costs (including anti-virus software and computer equipment)
• $1,236.00 for expendable, durable, and non-expendable items (utilized daily)
• $10,300.00 business improvements (to be in compliance with the Americans with Disabilities Act of 1990, local, and Arizona state laws and regulations)
• $20,598.97 for two company cars (to include fuel, insurance, and maintenance costs)
• $5,356.00 in vendor delivery charges
• $5,356.00 in reimbursement of unserviceable/damaged customer products and goods
• $515,000.00 in pet products, goods, and services (considering we purchase quality brands based on the best offers we receive from vendors and wholesale companies)
• $20,600.00 for maintenance calls, goods, and services (for the electrician, pest control, insulation, and plumbing)
• $113,300.00 to local and state animal charities and pet shelters
• $9,476.00 in combined property, state, and federal income taxes
• $343,333.33 for all intangibles (unexpected pet store business expenses)
The overall budget/compensation expenses for the year 2013 will be $3,285,431.97. To maintain our yearly profit projection (8%), we must gross $3,548,266.53 in 2013. Paws and Claws Pet Store will be able to maintain all sales increases to support our proposed annual pay increases.
The budget and total compensation projections for Paws and Claws Pet Store includes the following yearly data for 2014 (which considers 3% inflation over 12 months):
• $1,639,069.28 for all staff salary
• $20,488.37 for worker’s compensation and unemployment insurance
• $47,533.01 for Medical care benefits
• $42,436.00 for rent at our 43rd Avenue store location in Phoenix, Arizona
• $14,239.75 for Dental care benefits
• $5,865.19 for Vision plans
• $31,084.37 for electricity costs
• $16,443.95 for water, sewage, hazardous waste, and trash collection
• $31,827.00 for television, billboard, Internet, telephone, and newspaper advertisements
• $11,002.80 for USPS, Fed Ex, and UPS out-of-pocket shipping requirements
• $265,225.00 for lawyer and lawsuit protection services
• $2,430.27 for Hazard Insurance (to cover all potential natural disasters)
• $1,591.35 for Flood Insurance (which covers worst-case scenario water damage to our store’s supplies, equipment, and building contents)
• $163,906.93 for staff bonuses (each December, based on satisfactory work performance)
• $10,609.00 for social gatherings (includes food, beverages, restaurant costs, hotel conference room costs, awards, and all provided entertainment)
• $636.54 for fire and alarm protection for 24 hours a day 7 days a week coverage
• $3,713.15 for electronics costs (including anti-virus software and computer equipment)
• $1,273.08 for expendable, durable, and non-expendable items (utilized daily)
• $10,609.00 business improvements (to be in compliance with the Americans with Disabilities Act of 1990, local, and Arizona state laws and regulations)
• $21,216.94 for two company cars (to include fuel, insurance, and maintenance costs)
• $5,516.68 in vendor delivery charges
• $5,516.68 in reimbursement of unserviceable/damaged customer products and goods
• $530,450.00 in pet products, goods, and services (considering we purchase quality brands based on the best offers we receive from vendors and wholesale companies)
• $21,218.00 for maintenance calls, goods, and services (for the electrician, pest control, insulation, and plumbing)
• $116,699.00 to local and state animal charities and pet shelters
• $9,760.28 in combined property, state, and federal income taxes
• $353,333.33 for all intangibles (unexpected pet store business expenses)
The overall budget/compensation expenses for the year 2014 will be $3,383,994.93. To maintain our yearly profit projection (9%), we must gross $3,688,554.47 in 2014. Paws and Claws Pet Store will be able to maintain all sales increases to support our proposed annual pay increases.
The budget and total compensation projections for Paws and Claws Pet Store includes the following yearly data for 2015 (which considers 3% inflation over 12 months):
• $1,688,241.36 for all staff salary
• $21,103.02 for worker’s compensation and unemployment insurance
• $48,959.00 for Medical care benefits
• $43,709.08 for rent at our 43rd Avenue store location in Phoenix, Arizona
• $14,666.94 for Dental care benefits
• $6,041.14 for Vision plans
• $32,016.90 for electricity costs
• $16,937.27 for water, sewage, hazardous waste, and trash collection
• $32,781.81 for television, billboard, Internet, telephone, and newspaper advertisements
• $11,332.88 for USPS, Fed Ex, and UPS out-of-pocket shipping requirements
• $273,181.75 for lawyer and lawsuit protection services
• $2,503.18 for Hazard Insurance (to cover all potential natural disasters)
• $1,639.09 for Flood Insurance (which covers worst-case scenario water damage to our store’s supplies, equipment, and building contents)
• $168,824.14 for staff bonuses (each December, based on satisfactory work performance)
• $10,927.27 for social gatherings (includes food, beverages, restaurant costs, hotel conference room costs, awards, and all provided entertainment)
• $655.64 for fire and alarm protection for 24 hours a day 7 days a week coverage
• $3,824.54 for electronics costs (including anti-virus software and computer equipment)
• $1311.27 for expendable, durable, and non-expendable items (utilized daily)
• $10,927.27 business improvements (to be in compliance with the Americans with Disabilities Act of 1990, local, and Arizona state laws and regulations)
• $21,853.45 for two company cars (to include fuel, insurance, and maintenance costs)
• $5,682.18 in vendor delivery charges
• $5,682.18 in reimbursement of unserviceable/damaged customer products and goods
• $546,363.50 in pet products, goods, and services (considering we purchase quality brands based on the best offers we receive from vendors and wholesale companies)
• $21,854.54 for maintenance calls, goods, and services (for the electrician, pest control, insulation, and plumbing)
• $120,199.97 to local and state animal charities and pet shelters
• $10,053.09 in combined property, state, and federal income taxes
• $364,242.33 for all intangibles (unexpected pet store business expenses)
The overall budget/compensation expenses for the year 2015 will be $3,485,514.78. To maintain our yearly profit projection (10%), we must gross $3,834,066.26 in 2015. Paws and Claws Pet Store will be able to maintain all sales increases to support our proposed annual pay increases.
The budget and total compensation projections for Paws and Claws Pet Store includes the following yearly data for 2016 (which considers 3% inflation over 12 months):
• $1,738,888.60 for all staff salary
• $21,736.11 for worker’s compensation and unemployment insurance
• $50,427.77 for Medical care benefits
• $45,020.35 for rent at our 43rd Avenue store location in Phoenix, Arizona
• $15,106.95 for Dental care benefits
• $6,222.38 for Vision plans
• $32,977.41 for electricity costs
• $17,445.39 for water, sewage, hazardous waste, and trash collection
• $33,765.26 for television, billboard, Internet, telephone, and newspaper advertisements
• $11,672.87 for USPS, Fed Ex, and UPS out-of-pocket shipping requirements
• $281,377.20 for lawyer and lawsuit protection services
• $2,578.27 for Hazard Insurance (to cover all potential natural disasters)
• $1,688.26 for Flood Insurance (which covers worst-case scenario water damage to our store’s supplies, equipment, and building contents)
• $173,888.86 for staff bonuses (each December, based on satisfactory work performance)
• $11,255.09 for social gatherings (includes food, beverages, restaurant costs, hotel conference room costs, awards, and all provided entertainment)
• $675.31 for fire and alarm protection for 24 hours a day 7 days a week coverage
• $3,939.28 for electronics costs (including anti-virus software and computer equipment)
• $1,350.61 for expendable, durable, and non-expendable items (utilized daily)
• $11,255.09 business improvements (to be in compliance with the Americans with Disabilities Act of 1990, local, and Arizona state laws and regulations)
• $22,509.05 for two company cars (to include fuel, insurance, and maintenance costs)
• $5,852.65 in vendor delivery charges
• $5,852.65 in reimbursement of unserviceable/damaged customer products and goods
• $562,754.41 in pet products, goods, and services (considering we purchase quality brands based on the best offers we receive from vendors and wholesale companies)
• $22,510.18 for maintenance calls, goods, and services (for the electrician, pest control, insulation, and plumbing)
• $123,805.97 to local and state animal charities and pet shelters
• $10,354.68 in combined property, state, and federal income taxes
• $375,169.60 for all intangibles (unexpected pet store business expenses)
The overall budget/compensation expenses for the year 2016 will be $3,590,080.22. To maintain our yearly profit projection (10%), we must gross $3,949,088.24 in 2016. Paws and Claws Pet Store will be able to maintain all sales increases to support our proposed annual pay increases.
Conclusion
The above data lays our plans to open a pet store that focuses on products and services desired by families of dogs, cats and other small animals. Our market research as well as the current state of the economy gives us every indication that we can run a successful business. The current economy lends itself to inexpensive labor due to a high labor supply and low employer demand. Also, even in this recession-like economy people are still willing to spend on pet products and services. Our budget projections show that we can sustain a profitable company over the next several years and we believe that we can grow our business in the years to come.

Appendix A – Job Descriptions

Job Description – Accountant

Date completed: November 2011 Work Location: Corporate Office

Title: Accountant Department: Human Resources / Accounting

Exempt Status: xx Y N Position Status: xx FT PT Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose

The Accountant is responsible for all areas relating to financial reporting. This position will be responsible for developing and maintaining accounting principles, practices and procedures to ensure accurate and timely financial statements. This position addresses tight deadlines and a multitude of accounting activities including general ledger preparation, financial reporting, yearend audit preparation and the support of budget and forecast activities. The Accountant will have contact with the company Attorney, the General Manager and President which requires strong interpersonal communication skills both written and verbal.

Responsibilities l Duties/Functions l Tasks

• Obtain and maintain a thorough understanding of the financial reporting and general ledger structure.
• Ensure an accurate and timely monthly, quarterly and year end close.
• Ensure the timely reporting of all monthly financial information.
• Responsible of the daily banking requirements.
• Ensure the accurate and timely processing of positive pay transactions.
• Ensure the monthly and quarterly Bank Compliance activities are performed in a timely and accurate manner.
• Supports budget and forecasting activities.
• Collaborates with the payroll department to support overall department goals and objectives.
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.
• Advises Upper Management and Payroll regarding the handling of non-routine reporting transactions.
• Responds to inquiries from the President. General Manager, Payroll and Department Managers regarding financial results, special reporting requests and the like.
• Work with the General Manager and HR/Accounting Manager to ensure a clean and timely yearend audit.
• Assist in development and implementation of new procedures and features to enhance the workflow of the department.
• Provide training to new and existing staff as needed.
• Support Upper Management with special projects and workflow process improvements.

Qualifications
• BA/BS in Business with an emphasis in Accounting, CPA required

• Five to seven years prior supervisory experience in the financial reporting/general ledger area.

• Experience working in a professional services company is preferred.

• Must be PC proficient and able to thrive in a fast -pace setting. Experience with PeopleSoft, Great Plains, J.D. Edwards or other large automated accounting system a plus. Must have strong experience with Microsoft Excel, Access and Word.

• Ten key by touch required.

• Strong verbal and written communication skills.

• Strong interpersonal and customer service skills required.

• Ability to multi-task, work under pressure and meet deadlines required.

• The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.

Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Custodian

Date completed: November 2011 Work Location: Corporate Office Title: Custodial Staff Department: Maintenance
Exempt Status: Y xx N Position Status: xx FT _PT _
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
Responsible for the daily cleaning, dust, and wipe furniture; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers; empty and clean ash trays and cigarette urns; replace light bulbs; refill restroom dispenser

Responsibilities l Duties/Functions l Tasks
• Report to Maintenance Manager who is responsible for the direction of housekeeping services in the facility.
• Clean and sanitize restrooms/bathrooms using established practices and procedure.
• Clean, dust, and wipe furniture; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers; empty and clean ash trays and cigarette urns; replace light bulbs; refill restroom dispensers.
• Strip, clean, buff and apply floor sealer and floor finish to hard surface floors, vacuum and shampoo carpets.
• Use and maintain assigned power equipment and hand tools; buffers, auto scrubbers, extractors, high pressure washers, high speed buffers and vacuums, brooms, mops, and squeegees for the cleaning and general maintenance of floors, walls, carpets, furniture, etc.
• Wash walls and equipment; use ladders when required in work assignments
• Lock and unlock assigned buildings: secure building when facilities are not in use checking for unlocked doors and windows, report any unauthorized occupants, turn off lights.
• Follow instructions regarding the use of chemicals and supplies. Use as directed.
• Perform cleaning and related activities such as removing snow or debris from sidewalks and stairs in areas within sixteen feet of buildings using hand-operated tools or small power equipment.
• Move furniture, equipment, supplies and tools on an incidental basis.
• Wash accessible interior and exterior windows. Clean blinds. Launder cleaning rags and dust mops
Qualifications
• High school diploma or equivalent
• Previous experience preferred
• Ability to read, write and communicate effectively
• Knowledge of commercial building custodial activates, cleaning methods and procedures
• Proper knowledge of handling of hazardous materials
The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Groomer

Date completed: November 2011 Work Location: Paws n Claws Pet Store Title: Groomer Department: Pet Service
Exempt Status: Y xx N Position Status: xx FT PT _
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose The purpose of this position is to become a groomer and take tender loving care of each and every animal’s grooming needs

Responsibilities l Duties/Functions l Tasks The job of a Paws and Claws Groomer is to ensure he/she;
• bathe, brush and trim animals.
• provide other grooming services for domestic pets (Dogs, Cats, Guinea Pigs, and Rats)
Qualifications
• Be a licensed Groomer is the state of Arizona
• Hold an Associate’s Degree or higher from an accredited college
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Inventory Clerk

Date completed: November 2011 Work Location: Corporate Office Title: Inventory Clerk Department: Products
Exempt Status: Y xx N Position Status: FT xx PT _
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose Focuses primarily on stocking inventory onto shelves for display to pet parents. Includes light cleaning such as wiping down shelves. Position reports tot the shift supervisor and advises if inventory is running low.

Responsibilities l Duties/Functions l Tasks
• Stocks products onto store shelves
• Light cleaning duties as needed.
• Reports any needed inventory to superiors.
• Conducts quarterly employee performance reviews.
• Ad Hoc projects as assigned.
Qualifications
• High school diploma or GED required.
• Ability to communicate verbally with supervisors and other team members.

Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

HR and Accounting Manager

Date completed: November 2011 Work Location: Corporate Office Title: Human Resource / Accounting Manager Department: Human Resources / Accounting
Exempt Status: xx Y _N Position Status: xx FT _PT _IC*
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
The position of HR/Accounting Manager plays a key role in our organization. The
Accounting Manager will be responsible for entire accounting operations of Company while supervising (1) full time Payroll Specialist, (1) Human Resource Generalist, and (1) Accountant. Accounting Manager will be responsible for all financial matters. As Human Resource Manager, you will be responsible for implementing current employment law and enforcing Company policy. Additional duties under HR are bi-weekly payroll, quarterly tax filing and year end income tax as well as 401K administration and new/terminated employee documentation.
Responsibilities l Duties/Functions l Tasks
• Bank Reconciliation- daily, monthly
• Generate customer statements- monthly
• Accounts Payable- daily review, weekly check runs
• Reporting o Monthly sales reports per department o AR/AP reports- weekly (Monday) or as needed o Balance Sheets, P&L’s, Chart of Accounts- Monthly or as needed o Inventory reporting- annually or as needed o Miscellaneous reports as needed
• General Ledger
• Reconcile outstanding discrepancies and handle adjustments - daily
• Implement better controls to our accounting software to increase security and improve systems.
• Prepare Sales Tax deposits - monthly
• Prepare quarterly and annual tax reports for accountant
• Implement all current tax law as it pertains to the Company
• Prepare year end W-2’s, W-9’s, etc.
• Review’s timecards and payroll – weekly
• Payroll analysis – annually or as needed
• Enforce and implement Company policies and procedures per current labor law and Company Manual.
• Reviews new hires, handle paperwork for terminated employees and review for accuracy.
• Act as lesion between Management and employees on HR issues
• Administer health benefits and COBRA
• Inventory reconciliation
• Data management including financial data and contacts
• Other duties may be requested by management.
• Month end and Year End analysis of GL
• Preparation of annual tax return reports for Accountant.
• Actively look for systems and programs to improve the Accounting and HR department
• Provide excellent customer service
• Collections
• Inventory reconciliation
• Data management including financial data and contacts

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.
Qualifications
• Minimum 5 years in Accounting management with Human Resource management experience preferably in a Service environment
• Bachelor’s degree in Accounting and or Human Resource, preferably a Master’s in Human Resources.
• Must be comfortable dealing with all levels in the organization and with key clients as needed
• Strong attention to detail
• Motivated and self starting
• Strong communication skills, both verbal and written
• Software proficiency on various accounting systems and Microsoft Office.
• These duties may be changed as needed
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable acommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Human Resources Generalist

Date completed: November 2011 Work Location: Corporate Office Title: HR Generalist Department: HR/Accounting
Exempt Status: xx Y_N Position Status: xx PT FT
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
The HR Generalist is responsible for providing support for a wide variety of activities including recruiting, employee relations and administering benefits. The main responsibility of HR Generalist is to advise managers, supervisors, or administrators in all HR practices, to provide information to employees about regulations, contract language, and policies, and to provide general support. The HR Generalist will perform a wide variety of both complex and routine administrative services that support company strategic objectives.
Responsibilities l Duties/Functions l Tasks
• Posts and advertises open positions and assisting in recruitment process at job fairs.
• Develops and maintains good relationship with universities, employment agencies and other recruitment resources.
• Conducts an analytic job studies and constructing valid selection and job related criteria. Screening, evaluating and recommending applicants for interviews.
• Prepares and maintains job documentation, job evaluation, and company salary structure systems.
• Writes ads and posting open positions, Drafting offer letters for new hires.
• Participates in interviews as required and assisting staff members in identifying and creating job related interview questions.
• Administers and explaining benefits to employees, serving as liaison between insurance carriers and employees.
• Checks applicant references, making job offers and initiating needed paperwork.
• Recommends, develops, and schedules development and training courses.
• Participates in development and execution of orientation programs and procedures for new employs.
• Provides research and statistical information to staff in collecting, preparing and analyzing the information for use in implementation of procedures and policies.
• Assists with compensation and classification issues.
• Reviews employee complaints and ensuring accurate and timely documentation of concerns or issues.
• Facilitates actions to resolve the employee issues and escalating them to appropriate management team.
The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.
Qualifications
• College degree required. Preferred concentration in Human Resources in Business.
• PHR or equivalent certification preferred.
• Proven ability to communicate objectives to employees.
• Proven ability to foster an open communication process.
• Proven ability to develop and implement policies in accordance with local, state and federal laws.
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Groomer

Date completed: November 2011 Work Location: Paws n Claws Pet Store Title: Groomer Department: Pet Service
Exempt Status: Y xx N Position Status: xx FT PT _
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose The purpose of this position is to become a groomer and take tender loving care of each and every animal’s grooming needs

Responsibilities l Duties/Functions l Tasks The job of a Paws and Claws Groomer is to ensure he/she;
• Bathe, brush, and trim domestic pets.
• provide other grooming services for domestic pets (Dogs, Cats, Guinea Pigs, and Rats)
Qualifications
• Be a licensed Groomer is the state of Arizona
• Hold an Associate’s Degree or higher from an accredited college
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Maintenance Manager

Date completed: November 2011 Work Location: Corporate Office Title: Maintenance Manager Department: Maintenance
Exempt Status: xx Y _N Position Status: xx FT PT _
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
The primary role of this position is to lead and direct all maintenance related personnel and functions. This includes overseeing all preventative maintenance programs; suggesting and implementing technical solutions to improve productivity and efficiency; and managing the department budget/expenses. The purpose of these duties is to ensure the site is operating at maximum efficiency. The ideal candidate must be shift flexible to provide support across all shifts.

Responsibilities/Duties/Functions/Tasks
• Oversee all building and custodial staff activities.
• Encourage all staff members as efficiently and effectively as possible.
• Understand the company’s employment policies and effectively communicate those policies to all staff members.
• Monitor via computer and first-hand all mechanical, fire alarm, and intrusion alarm systems.
• Administer work schedules, vacation schedules, shift schedules, and overtime in accordance with company policy.
• Monitor all labor hours, turnover, absenteeism, purchases, and any other factors that may have a negative impact on the account’s profitability. Meet budget expectations.
• Maintain all required administrative records including, but not limited to, log books, work records, records of contractor and other visitors, keys issued, and any other records requested by either the company or Regulatory Agency.
• Develop and train general employees and make recommendations to General Manager concerning salary adjustments, bonuses, transfers, discipline or separations.
• Effectively administer and document employee performance evaluations, new hire training, disciplinary and/or counseling sessions and termination procedures.
• Approve, schedule and report extra billing items in a timely matter to General Manager.
• Review final labor hours and payroll preview reports; submit to General Manager for approval.
• Ensure compliance with all Federal and State employment laws and Company Policies and Procedures.
• Represent the company in all meetings regarding construction punch-lists, warranty issues, etc.

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.

Qualifications
• Bachelors degree or specialized technical degree preferred.
• Ten years related experience in commercial real estate with three to five years of supervisory experience. Previous leadership role in commercial building maintenance preferred.
• Strong Microsoft Excel and analytic capability.
• Completion of Building Operator Program Coursework, Engineering Technical Training, Building Operations and Maintenance Training Certificates of Completion.
• Strong knowledge of mechanical, welding, plumbing, carpentry and AC/DC circuitry knowledge. Mechanical and Electrical certifications a plus.
• Knowledge and understanding of blueprints.
• Holds necessary/required licenses.
• Completion of College or Technical School HVAC Certificates upon completions.
• Bi-lingual preferred.

Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Payroll Specialist

Date completed: November 2011 Work Location: Corporate Office Title: Payroll Specialist Department: HR/Accounting
Exempt Status: Y xx N Position Status: xx FT PT
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
The Payroll Specialist will audit and enter employee time sheets on a bi-weekly basis in order to process paychecks for all employees. Must be able to provide excellent customer service to internal customers in order to answer questions related to payroll, including hourly wages, tax withholdings and other pay-related issues.
Responsibilities l Duties/Functions l Tasks
• Audit and reconcile wide range of personnel actions and payroll documents for 35 employees.
• Process employee data (new hires, changes, additional earnings) from the HR system of record to the payroll system.
• Process employee Time & Attendance data from the Time system to payroll and reconcile variances utilizing tools in the Time and payroll systems.
• Cross train team members in your specific area of expertise.
• Develop in depth understanding of Payroll Database to be able to create Ad-Hoc reports on demand
• Process employee verification of employment (VOE) requests.
• Prepare monthly metrics data as specified; time not entered and time not approved.
• Represent the Payroll Department at Onboarding seminars for new hire orientation.
• Approve and release time in the time system.
• Process accurately employee pay.
• Distribute checks on site employees.
• Transmit biweekly payroll to an outside vendor.
• Audit biweekly payroll and prepare the payroll journal.
• Assist employees in registering for or resetting access to online pay stubs.
• Provide customer service to employees: in the area of pay, benefits and taxes as they relate to their pay, how to enter time or time off , where to locate forms and information on company’s intranet, where to send completed forms, who to contact for benefit questions and how to obtain IRS instructions on withholding issues.
• Provide payroll forms and information updates to the Employee PortalThe marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.
Qualifications
• College degree preferred. Preferred concentration in accounting or finance.
• 3 years of accounting/payroll experience.
• 2 years of ADP experience.
• Proven ability to work under and meet strict deadlines.
• Proven ability to keep confidential information private .
• Proven ability to communicate with all employees and levels of management.
• Excellent time management skills.
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Product Manager

Date completed: November 2011 Work Location: Corporate Office Title: Product Manager Department: Pet Products
Exempt Status: xx Y _N Position Status: xx FT _PT
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
The manager of Pet Products is responsible for developing a team of associates to maximize sales and to ensure that products are properly displayed and available to the pet parents for purchase. Works closely with the Marketing and Sales Manager to coordinate the merchandising functions of the store (to ensure that merchandising strategies meet organizational objectives).
Responsibilities l Duties/Functions l Tasks
• Develops training materials related to products and services.
• Presents training materials to associates and gauges understanding of material.
• Implement company wide practices that elicit the behavior, emotion, and recognition objectives of the company.
• Oversee the development of associates by observing customer interactions and providing feedback to each associate.
• Provide coaching to associates in order to develop their skills and understanding of company goals.
• Build and maintain strong relationships with internal and external key stakeholders to ensure proper messaging of company beliefs and service offerings.
• Provide monthly reports to the General Manager which will include product sales, inventory available and forecasts for future sales.
• Ensure store has adequate inventory. Report any purchasing needs to the General Manager.
• Conducts quarterly employee performance reviews.
• Contribute to the total effectiveness of the department, communicates openly, solve problems proactively, offer creative ideas and work in a positive, engage team members.

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.
Qualifications
• College degree required. Concentration in Marketing, business, communications or related field.
• 4-6 years of sales experience.
• Proven ability to develop and motivate cross-functional teams.
• Proven ability to produce and deliver training materials.
• Proven ability to lead a team and improve sales.
• Strong understanding of customer and market dynamics requirements.
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date
Job Description: Pet Services Manager

Date completed: November 2011 Work Location: Corporate Office Title: Pet Services Manager Department: Pet Services
Exempt Status: xx Y _N Position Status: xx FT
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
The manager of Pet Services is responsible for developing a team of professionals in order to ensure that animals are properly cared for and to exceed the expectations of pet parents regarding their pet’s health and well-being. Works to ensure that the pet services offered meet organizational objectives.
Responsibilities l Duties/Functions l Tasks
• Develops training materials related animal care.
• Presents training materials to associates and gauges understanding of material.
• Implement company wide practices that elicit the behavior, emotion, and recognition objectives of the company.
• Oversee the development of associates by observing customer interactions and providing feedback to each associate.
• Provide coaching to associates in order to develop their skills and understanding of company goals.
• Conduct safety seminars related to animal care.
• Build and maintain strong relationships with internal and external key stakeholders to ensure proper messaging of company beliefs and service offerings.
• Provide monthly reports to the General Manager which will include revenue that was generated from all aspects of pet services. Also provide projections for upcoming sales.
• Conducts quarterly employee performance reviews.
• Contribute to the total effectiveness of the department, communicates openly, solve problems proactively, offer creative ideas and work in a positive, engage team members.

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.

Qualifications
• College degree required. Preferred concentration in medical field.
• 4-6 years experience caring for animals. Proven record for safety when working with animals.
• 2-4 years of supervisory experience.
• Proven ability to develop and motivate cross-functional teams.
• Proven ability to produce and deliver training materials.
• Proven ability to lead a team and improve sales.
• Strong understanding of customer and market dynamics requirements.
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Customer Service Associate

Date completed: November 2011 Work Location: Corporate Office Title: _Customer Service Associate ____ Department: Products ___________________________ Exempt Status _Y_ xx N Position Status _ FT _ xx PT _IC* Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
Focuses on maintaining customer relationships by responding to customer inquiries (both in the store and on the phone). Follows up with customers when necessary to ensure the Pet Parent has correct information related to products and services we provide. Ensures that products are properly stocked and displayed. In addition, he/she reports to the Product Manager.
Responsibilities l Duties/Functions l Tasks
• Ability to learn about products and services offered in the store.
• Ability to successfully communicate the benefits of products and services to potential customers.
• Ensure that products are appropriately stocked and displayed.
• Ability to work as part of a team and provide leadership to other assoicates.
• Assists in the implementation of company marketing plans.
• Ability to recognize a sales opportunity and engage a sales associate in the transaction when necessary.
• Ability to properly handle financial transactions, count money and make change.

Qualifications
• Two years customer service experience.
• Proven ability to interact with customers in person and on the telephone.
• Proven ability to positively interact with customers and team members.
• Excellent written and verbal communication skills.
• Proven ability to work in a fast paced team environment.

Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date
Job Description: Marketing/Sales Manager

Date completed: November 2011 Work Location: Corporate Office Title: Marketing/Sales Manager Department: Marketing/Sales
Exempt Status: xx Y _N Position Status: xx FT _PT
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
The manager of Marketing and Sales is responsible for developing and maintaining marketing strategies to meet organizational objectives. Evaluate customer research, market conditions and competitor data in order to implement marketing plans. Oversee all marketing, advertising and promotional staff and activities.
Responsibilities l Duties/Functions l Tasks
• Research, develop, communicate and implement a brand strategy.
• Implement company wide practices that elicit the behavior, emotion, and recognition objectives of the company.
• Develop key messages for all audiences and communicate our core brand identity.
• Lead agencies and internal team members where appropriate to execute all communication activities and public relations to include marketing materials, advertising, client communications, direct mail and marketing campaigns.
• Oversee the writing of press releases, copy for marketing materials, annual reports, advertisements and other related material.
• Build and maintain strong relationships with internal and external key stakeholders to ensure proper messaging of company beliefs and service offerings.
• Provide monthly reports to the VP which will include status of prioritized marketing and communication activities. Reporting will be both historical and forward looking.
• Develop and manage the communications budget.
• Contribute to the total effectiveness of the department, communicates openly, solve problems proactively, offer creative ideas and work in a positive, engage team members.

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.
Qualifications
• College degree required. Concentration in Marketing, business, communications or related field.
• 4-6 years of sales experience.
• Experience with enterprise software solutions and large, complex organizations.
• Extensive experienc3e in all aspects of developing and maintaining marketing strategies to meet organizational objectives.
• Strong understanding of customer and market dynamics requirements.
• Proven ability to oversee all marketing, advertising and promotional staff and activities.
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Veterinarian

Date completed: November 2011 Work Location: Corporate Office

Title: Veterinarian Department: Pet Services

Exempt Status: _xxY _N Position Status: xx FT _PT _IC* Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose
The veterinarian will provide healthcare for dogs, cats and other small household pets. This must be done with the highest standards of integrity and ethics. The Veterinarian will work with pet parents to determine and best course of treatment for each individual pet.

Responsibilities l Duties/Functions l Tasks
• diagnose animal health problems;
• vaccinate against diseases, such as distemper and rabies;
• medicate animals suffering from infections or illnesses;
• treat and dress wounds;
• set fractures;
• perform surgery;
• advise owners about animal feeding, behavior, and breeding;
• euthanize animals when necessary;
• Support Upper Management with special projects and workflow process improvements.
• Lead a support staff including assistants and technicians.

Qualifications

• DVM Degree
• Current lisence to practice in the state of Arizona.
• Five to seven years experience in a clinic or pet hospital..
• One year supervisory experience preferred.
• rong verbal and written communication skills.
• Strong interpersonal and customer service skills required.
• Ability to multi-task, work under pressure and meet deadlines required.

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.

Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

________________________________________ ___________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date

Job Description: Veterinary Assistant

Date completed: November 2011 Work Location: Paws n Claws Pet Store Title: Vet Assistant Department: Pet Services
Exempt Status: Y xxN Position Status: xx FT _PT _IC*
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose The purpose of the Vet Assistant is to ensure he/she is capable of assisting the Veterinary staff at all times during shifts.
Responsibilities l Duties/Functions l Tasks
• Interacting with animals in a kind manner at all times
• Assist the Vet whenever he/she needs assistance administering care of animals o Cleaning and maintaining holding areas and equipment o Clerical and administrative work o Feeding, exercising and grooming patients o Preparing and sanitizing surgery suites o Restraining and handling patients

Qualifications
• Associate’s Degree (with Bachelor’s degree preferred)
• Military Service as a Vet Assistant can take place of college credits
• Must be able to work at Paws n Claws independently as a care-taker for dogs, cats, guinea pigs, and rats
• Certifications of Vet Assistant certificates from accredited schools throughout Arizona
Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds and on occasion up to 100 pounds. No specific vision requirements. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually quiet except for mechanical rooms. Ear protection is encouraged and available on site.

Paws and Claws is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

________________________________________ ____________
Human Resource / Accounting Manager Date

________________________________________ ___________
General Manager Date
References
The Humane Society of the United States: The Humane Society of the United States . (n.d.). The Humane Society of the United States: The Humane Society of the United States . Retrieved November 20, 2011, from http://www.humanesociety.org/
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Compensable Factors. (n.d.). Business Affairs. Retrieved November 7, 2011, from www.pvamu.edu/pages/2085.asp
Dog & cat adoption and animal rescue shelter Phoenix: Arizona Humane Society. (n.d.). Dog & cat adoption and animal rescue shelter Phoenix: Arizona Humane Society. Retrieved November 20, 2011, from http://www.azhumane.org/
Dog Adoption Websites: Your New Best Friend is Just a Click Away. (n.d.). The Happy Dog Spot - Your Spot for Raising a Healthy, Happy Dog. Retrieved November 29, 2011, from http://www.the-happy-dog-spot.com/dog-adoption-websites.html
Examples Of Compensable Factors | Knowledge Base | www.edurite.com. (n.d.). Edurite.com :CBSE , ICSE , State board. Retrieved November 8, 2011, from http://www.edurite.com/kbase/examples-of-compensable-factors
Glassdoor - an inside look at jobs & companies. (n.d.). Glassdoor - an inside look at jobs & companies. Retrieved November 23, 2011, from http://glassdoor.com
Kaiser Family Foundation – Employer Health Benefits 2011 annual survey. (n.d.). Kaiser – 2011 annual survey. Retrieved December 11, 2011, from http://ehbs.kff.org/
Lawson, B. G. (2003, April 9). Methods of Job Evaluation. Fox Lawson and Associates LLC PowerPoint. Retrieved November 8, 2011, from www.foxlawson.com/powerpoint/NPELRA2003.ppt
Loopnet – commercial real estate listings. (n.d.). Loopnet – commercial real estate listings. Retrieved December 10, 2011, from http://loopnet.com
Merritt, C. (n.d.). What Payroll Taxes Do Employers Pay? eHow.com. How to Videos, Articles & More - Discover the expert in you. Retrieved November 19, 2011, from http://www.ehow.com/info_8011075_payroll-taxes-do-employers-pay.html
Milkovich, G. T., Newman, J. M., & Gerhart, B. A. (2011). Compensation (10th ed.). New York: McGraw-Hill Irwin.
Petfinder.com. (n.d.). Pet adoption: Want a dog or cat? Adopt a pet on Petfinder. Pet adoption: Want a dog or cat? Adopt a pet on Petfinder. Retrieved November 25, 2011, from http://www.petfinder.com
Phoenix, Arizona (AZ) profile: population, maps, real estate, averages, homes, statistics, relocation, travel, jobs, hospitals, schools, crime, moving, houses, news, sex offenders. (n.d.). Stats about all US cities - real estate, relocation info, house prices, home value estimator, recent sales, cost of living, crime, race, income, photos, education, maps, weather, houses, schools, neighborhoods, and more. Retrieved November 15, 2011, from http://www.city-data.com/city/Phoenix-Arizona.html
Salary.com - Salary Information, Job Search, Education Opportunities and Career Advice. (n.d.). Salary.com - Salary Information, Job Search, Education Opportunities and Career Advice. Retrieved November 16, 2011, from http://www.salary.com
York, K. (n.d.). Job Evaluation. Job Evaluation. Retrieved November 7, 2011, from www.sba.oakland.edu/Faculty/york/Job%20Evaluation.ppt