...1.0 Introduction Parcel delivery also can call as package delivery, parcel delivery is playing important role in courier industry. Parcel delivery is an important role to help sender to deliver their items to a receiver based on their delivery expertise. Hence, parcel delivery service save the time of customers in return to get delivery fees. It is a service that bring convenience to customer instead customers send parcel by themselves. Nowadays, customers was interesting to purchase items through online, because more of the online shopping was provide free delivery service. Hence, it was increase the business of courier service industry and become a trend of delivery world. Courier deliverer has the responsibility to delivery items within a specified time, and ensure that the items is delivered in good conditions. Parcel delivery is also important to help a business to send parcel to over sea country by certain transportation. However, parcel delivery was bring a lot of benefit to both company and client. 2.0 Literature Review A courier service mean a company who delivers documents, parcels and letter from customers to receiver based on their speed, security, tracking service and specialisation (Drew. J, 2013). Basically the cost for a courier service included transportation, warehousing & packaging, inventory, and order processing & administrative. Transportation cost is the main cost for operation in courier service industry, it will increase the profit of a...
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...F ROM Y E STE RDAY TO THE FUTUR E True to our commitment to continuously provide excellent service and compelling value propositions to our customers, we at Pos Malaysia are going through rapid changes. We are realigning our priorities, focusing our efforts on improving our operations and becoming more customer-oriented than ever. We believe that the strategic transformation we manage today, is not only for us to become relevant and sustainable tomorrow, but most importantly it will deliver superior shareholder value to you. As always. Profitability Profit before tax Operating margin EBITDA margin Return on assets Return on equity Balance Sheet Total assets Total equity attributable to equity holders of the company Current ratio Staff Information No. of staff Staff costs to revenue Revenue per employee % RM’000 RM million RM million times RM million % % % % 2010 99.1 10.4 16.0 8.0 8.1 2009 109.3 9.1 14.5 5.9 9.6 2008 (0.5) 9.4 13.7 6.2 (4.4) 2007 15.5 11.8 16.9 7.9 (3.9) 2006 155.9 13.2 18.0 8.1 11.5 1,375.2 828.6 1.4 1,274.6 799.6 1.2 1,537.8 764.5 1.1 1,247.1 859.4 1.3 1,326.0 938.0 2.2 15,618 55.1 65.0 15,780 56.8 57.2 16,125 55.7 57.2 15,777 53.1 54.5 15,425 52.2 53.2 2 Pos Malaysia Annual Report 2010 Group Financial Highlights Pos Malaysia Annual Report 2010 3 4 Pos Malaysia Annual Report 2010 Business Highlights BUSINESS REVIEW • Revenue : RM624.3 million (up 17.0%) 2010 ACCOMPLISHMENTS ...
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...1.0Introduction Today’s fast changing market is forcing POS Malaysia into a revolutionary transformation in the following areas: - To build POS Malaysia brand value “Efficiency” - To re-engineer - To innovate - To move into new area of opportunity in e-commerce POS has plenty of room to reinvent and improve itself by offering new services while continuing to capitalize on its mass user base (28million). The transformation challenges include: - Customer driven - IT to focus - Funding the transformation - Labour force migration to new function - Talent management - Strategic collaboration with competitors - Strategic collaboration with alliance. In order to achieve these enormously ambitious goals, POS Malaysia needs to improve in three major aspects: - Right structure – service oriented operational excellence - Right culture of efficient, trust and integrity - Right team of excellence 1.0 The type of services or products the company products Pos Malaysia Berhad is the exclusive provider mail services in Malaysia. The history of Pos Malaysia can be traced back to the early 1800s. Pos Malaysia service is a vital part of the nation’s logistic system and providing a delivery platform that is reliable, secure and affordable. Employ more than 16,000 people, over 1,000 physical outlets nationwide comprising more than 700 Post Offices and more than 300 Pos Mini. On top of that, we are represented by more than 100 Independent Postal Agent all...
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...United Parcel Service, Inc. Company Overview COMPANY OVERVIEW United Parcel Service (UPS) is one of the largest package delivery companies in the world, a leader in the US less-than-truckload industry, and a global leader in supply chain management operations. The company operates in the US. It is headquartered in Atlanta, Georgia and employs about 408,000 people. The company recorded revenues of $45,297 million in the financial year ended December 2009 (FY2009), a decrease of 12% compared to FY2008. The operating profit of the company was $3,801 million in FY2009, a decrease of 29.4% compared to FY2008. The net profit was $2,152 million in FY2009, a decrease of 28.3% compared to FY2008. KEY FACTS Head Office United Parcel Service, Inc. 55 Glenlake Parkway North East Atlanta Georgia 30328 USA Phone 1 404 828 6000 Fax Web Address http://www.ups.com Revenue / turnover (USD Mn) 45,297.0 Financial Year End December Employees 408,000 New York Stock Exchange Ticker SWOT ANALYSIS United Parcel Service (UPS) is one of the largest package delivery companies, a leader in the US less-than-truckload (LTL) industry, and a global leader in supply chain management operations. The company's strong market position and large scale of operations enable it to serve a broad range of customers across major international markets and provides it the benefit of economies of scale. However, government regulations could put pressures on the company and affect its cost structure...
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...THE BARGAINING POWER OF BUYERS Buyers consists of housewives, wedding planners, male or female who need chocolate gifts during their wedding anniversary or valentine’s day, corporate society who needs to prepare corporate gifts during meetings. Besides, Am@r Chocolatios organize classes of making handmade chocolates. The level of bargaining power of buyers is strong as there are many choices of chocolate design that customers can choose. A@mar Chocolations uses blog and Facebook as their medium of advertising their products by posting pictures of their products and they will customize chocolate gifts according to customers’ requirements. Price range for chocolate are affordable as A@mar Chocolatios’s mission is to have “HALAL, AFFORDABLE & DELICIOUS”. Customers of A@mar Chocolatios ordered chocolates from them mostly during festival seasons, birthdays or special day. Every time customers ordered, the A@mar Chocolatios will post up customers’ orders to attract new customers as their marketing strategy and also to give idea what type of chocolate designs can the customers’ order. THE BARGAINING POWER OF SUPPLIERS Their main supplier is unknown as in A@mar Chocolatios’s blog just mention they receive guidance from Lembaga Koko Malaysia. Service making homemade chocolate being done by the family members of A@mar Chocolatios as it is a family business. All the raw materials & cooking utensils to make chocolates are Halal. Main focus is take order and make chocolate...
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...CONTENTS PAGES: 1. Company’s Background 2-3 2. Contents * Company’s practices/operations 4-5 * Relevant Principles and Concepts of Management 6-7 * Pros and Cons 8-10 3. Recommendation 11-12 4. Conclusion 13-14 5. References 15 COMPANY BACKGROUND Generally, Pos Malaysia is a post services company in which it was restructured in 1992 as it switches from Malaysian Postal Services Department or Jabatan Perkhidmatan Pos Malaysia into a business corporation. Since there is some change in the structure and system of the company, Pos Malaysia Bhd tends to continues its services as providing mail services, logistics transportation, letter services, postal services, venture into parcel delivery, registrations, insurance service, transaction of money (postal order and money order) and investment of funds (Post Office Saving Bank). (Wikipedia) Basically, one of the services offered by Pos Malaysia is the postal service. It began to take over numerous services on behalf of the Government machineries such as collecting payment...
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...CUSTOMER ORIENTED COMMUNICATION LI0413 NAME: TONG PIN STUDENT ID: 22491 PROGRAMME: BACHELOR OF SC (HONS) IN COMM & PR CONTENT | 1.0 INTRODUCTION OF ORGANISATION | 2 | 2.0 COMMUNICATION ANALAYSIS2.1 REVIEWS ON THE COMMUNICATION ACTIVITIES2.2 WHY DOES THE COMMUNICATION TAKE PLACE?2.3 EFFECTIVENESS OF THE COMMUNICATION | 2334 | 3.0 STRENGTH & WEAKNESSES PRACTICES3.1 STRENGTHS3.2 WEAKNESSES | 456 | 4.0 RECOMMENDATIONS | 6 | REFERENCES | 7 | APPENDIX | 9 | Summary Cosmetics line is always popular in our daily lives, especially for the ladies. There are variety of cosmetics brand in the market nowadays, and we as consumer have the choices to choose in the big cosmetics market. As the cosmetics market grow bigger, these cosmetics brand are selling more than products but also services. Their service are moving more towards to customer-oriented so that they could meet the needs of customer thus gain customer loyalty towards their brand. This brings me to the core of my assignment, which is to identify and analysis the communication activity of the cosmetics brand and recommend a better customer-oriented communications for the brand. I have choose The Body Shop as my main subject. 1.0 Introduction of Organisation The Body Shop is solely franchisee by Rampai-Niaga Sdn Bdn in West Malaysia. There are more than 64 stores operating in the western Malaysia. The Body Shop is driven by values, high quality skin and body care retailer for natural...
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...ERICA DIANA JEREMIAH (01130102), STRATEGY MANAGEMENT MGT 6303, ASSIGNMENT 2 EXECUTIVE SUMMARY Aviation industry is a highly competitive market, airlines needs to develop or possess good resources and capabilities to set a threshold among the industry. The airline that sets a new wave will gain the limitless opportunity as the game setter and industry’s leader. AirAsia is a Low Cost Carrier that has won many awards and global reputation. They had learned the importance to innovate good employee relations as employees are the heart and soul of the company. This assignment elaborates how AirAsia was analysed under Ansoff Matrix and many of their marketing alliances through vertical or horizontal links. AirAsia has coordinated well in IT systems that enable them to conduct many marketing strategy through partnerships with travel agencies, hotels, telecommunications and other airlines. AirAsia has looked into the traditional interline to code sharing and now into cross-border mergers. AirAsia is a very successful airline that has stayed true to its initial slogan of “Now Everyone Can Fly”. With just less than 15 years, AirAsia has gone from a heavily indebted company to becoming a World’s Best Low Cost Airline. 1 ERICA DIANA JEREMIAH (01130102), STRATEGY MANAGEMENT MGT 6303, ASSIGNMENT 2 TABLE OF CONTENTS Page Executive Summary 1 Table of Contents 2 Ansoff Matrix Analysis 3-5 Internal Development 6-7 Merger & Acquisitions 8 ...
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...IT Project v3.0 -by BradoKapak ~ Baca bukan untuk lulus Exam semata-mata ~ Chapter 1: Introducing Computer (covers until chapter 11) 1.1 Definition of Computer A computer is an electronic device which can processes input data through input devices and produce information data through output device. Computer also can executes software programs. It consists of two parts; hardware and software. 1.1.1 Principal of Computer characteristics: 1- It responds to a specific set of instructions in a well-defined manner. 2- It can execute a prerecorded list of instructions or a program. 3- It can quickly store and retrieve large amounts of data. 1.1.2 Usage of Computers There are several usage of computers. Basically, it is: 1- Word Processing – Process typing document, copy and paste, automatic correct spelling, easy to make copies, printout function, adding image and easily to handle. Eg, Microsoft Word, Notepad. 2- Internet – It is a network of almost all the computers in the world. Use to browse information, store enormous amounts of information, e-mail, chatting, video conference, download and upload function, web storage, webinar, online banking, world information, breaking news and etc. 3- Digital video or audio composition – Audio and video composition, editing, graphics engineers, special effects and others. 4- Desktop publishing – Create page layouts for entire books on your personal computer. 5- Computer in medicine – Diagnose disease...
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