Understanding Diversity to Create Successful Libraries

A Review of Literature

Veronica Espinoza

SLIS 5000

Dr. O’Connor

University of North Texas

August 5, 2012

Abstract

Within our country, the diverse users who visit libraries and seek information services from their librarians are many. Within the 21st century dynamic demographics are creating diverse communities which bring significant challenges in our library systems. In order to target the needs of diverse users, librarians and information professionals are taking on a multifaceted approach. This approach requires librarians to provide a variety of quality information services to diverse users while advocating diversity standards. The manner in which diverse users will be best served by librarians will fall upon the understanding and employment of four relevant criteria. The advocacy of successful programs and community support systems, diverse collection development, implementation of guidelines and legislation, and targeted diversity training for librarians and staff are all needed in order for librarians to adequately serve those diverse user population groups within their library communities.

Introduction

In the information field, librarians are taking important steps to stay relevant and effective to those users living in a 21st century environment who require information services. The makeup of users however, is a fluid reality that librarians must remain mindful of even as advances continue to shape our information age. Successful libraries in many ways are assessed in their value and accountability levels by their surrounding communities.

In the 21st century diversity is becoming a major feature of many communities. Diversity of users is identified through a range of characteristics. For some, user