...Chapter 1 Competing with Operations DISCUSSION QUESTIONS 1. Answering this question demonstrates that processes underlie all of our jobs. What might be surprising is how many students would put their job in the category of “other,” suggesting that many jobs do not fall neatly into any one functional area. Perhaps many in the “other” category might best be called “operations” on further reflection. Customers, both internal and external, are part of each process, and the goal is to manage the processes to add the most value for them. 2. Amazon.com offers a very broad range of services and products at competitive prices. Its competitive priorities would include fast delivery time, on-time delivery, customization, variety and low-cost operations. As a business, Amazon.com is actually assembling a customized basket of goods that must be delivered in a short window of time in a dependable fashion. Low-cost operations are needed to remain competitive. To remain in business, Amazon.com needs to maintain high volumes of traffic. Operations strategy must focus on stock availability and quick, economical, and dependable delivery. 3. The hospital’s commitment to provide attention to patients arriving to the emergency unit in less than 15 minutes and never to turn away patients who need to be hospitalized implies that the facility must be designed to have extra capacity in both beds and emergency room facilities. It must plan on having extra personnel...
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...SMM Group 2 – Alex, Jaya, Rachel, Richard Oscar Myer Case Background Oscar Mayer is a leading manufacturer of processed meats in the American market because of its brand equity, successful history and effective product diversification within the meat market. It is focused on placing quality first and price second and its major goal is to boost convenience products in the processed meat market. Currently, the OM sales are declining, but the losses have been offset by a recent acquisition of Louis Rich (LR) a #1 turkey based line (#1), which is a cheaper and less fat meat more in tune with customer demand. The SWOT analysis given below presents a snapshot of the company’s internal and external background. Weaknesses Strengths High prices of OM products compared to Powerful brand reputation with retailers competitors and consumers Focused on product and competition, and Technology skills in R&D not on “customer satisfaction” Unmatched sales force No products on chicken market History as “get it done” organization Batting average for new products: 1 in 10 Strong business and distribution system Strong acquisition of a #1 turkey based line – cheaper and less fat “total division scorecard” – favorable Threats Opportunities The processed meat undergoing The need for products offering greater fundamental changes that will affect convenience growth in 3‐5 years. The growing emphasis on nutrition Red meat products (bologna...
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...NTE CUSTOMER SUCCESS STORIES Target Corporation NTE OMS TM Improves Retailer’s Ready-To-Ship process, offers enhanced visibility and supply chain control “NTE is helping us better manage our logistics function, streamline interactions with our vendors, and better meet our service requirements”.. Steve Carter, Director Of Domestic Transportation Operations - Target Corporation THE COMPANY Target Corporation is one of the nation’s largest retailers with three independent, highly visible chains – Target Stores, SuperTarget, and formerly Target Greatland and is Rank #28 in Fortune 500 for 2009. Operating in its highly competitive retail space, logistics is big business for this retail giant as it sells everything from fashion to furniture to electronics to food at more than 1,740 retail outlets in 49 states. Its supply chain includes several thousand vendors, 22 distribution centers, and its core carriers and consolidators. NTE OMS HAS HELPED TARGET CORPORATION: • Gain visibility With expanded visibility into shipments and orders, Target has better optimized its network. • Reduce expenses LTL shipments are being consolidated into TL moves. Cost overruns and scheduling issues get resolved before they occur. THE OPPORTUNITY Target had a partially manual ready-to-ship process for inbound shipments. Vendors were faxing thousands of orders each week, which Target needed to sort, optimize and assign to carriers. Target’s staff would manually input shipments into its proprietary...
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...De werkkostenregeling De weg naar implementatie! White paper UNIT4 HR Solutions BV, 2012 INHOUDSOPGAVE 1. Inleiding 2. Stappenplan 3. De nieuwe fiscale werkelijkheid 4. Vier vragen over de WKR-overstapper 5. Projectmatige aanpak 6. UNIT4 HR Solutions BV 3 4 8 13 14 15 Mr. Liesbeth Meester Loonheffingenspecialist UNIT4 HR Solutions BV De inhoud van deze white paper is samengesteld door mr. Liesbeth Meester, loonheffingenspecialist bij UNIT4 HR Solutions. Liesbeth heeft na haar studie ruim 10 jaar gewerkt als belastingadviseur bij PwC, met als specialisme loonheffingen. De werkkostenregeling heeft zij bij diverse organisaties geïmplementeerd. Op basis van die praktijkervaring is de inhoud van deze white paper tot stand gekomen. Suggesties voor verbetering van deze white paper? Neem contact op met liesbeth.meester@unit4.com PAGINA 2 van 17 1. INLEIDING De werkkostenregeling vervangt het oude fiscale systeem van belastingvrije vergoedingen en verstrekkingen aan werknemers. Doel daarvan is vereenvoudiging. De wet is in werking getreden op 1 januari 2011, maar werkgevers kunnen kiezen om de overstap naar het nieuwe regime uit te stellen tot uiterlijk 2014. In plaats van de oude fijnmazige regelgeving per arbeidsvoorwaarde gaat de werkkostenregeling uit van een budgettair systeem. Administratieve vastlegging op werknemerniveau is daarbij niet langer noodzakelijk. Elke werkgever (te beoordelen per loonheffingennummer!) kan 1,4% (vanaf 2013: 1,6%) van de fiscale...
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...quantitative tools for decision-making are used throughout the course with an emphasis on the interactions between production/operations management and other business disciplines. Prerequisites: COMM 210, COMM 212, and COMM 215 ------------------------------------------------- LEARNING OBJECTIVES Operations are the core of every business. Successful implementation of any business strategy cannot be achieved without the proper execution of operations. Global and local companies that are experiencing a surge in market share owe this success among other things, to their excellence in managing operations. This course considers operations from a managerial perspective and introduces the basic Operations Management (OM) tools. It focuses on quantitative analysis of various OM functions. At the end of the course, students will have a good understanding of the various operation functions and their importance in organization in...
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...managers, he got many ideas on how to tackle the issue. The strategic decision making that he took was to carefully read the ideas conveyed in the four memos prepared by these managers, weigh the pros and cons of these ideas, and then put his conclusions together to formulate his strategic plan. (2) If McGraw chooses a strategic direction that favors only one department, what negative effects could this have on other departments? How can McGraw mitigate the damage? If McGraw would use a strategy that favours only one department, the brands of the other departments would lose. Sales for the other divisions would also decline probably causing a consequent collapse and closure of these divisions as suggested by Eric Stanger, VP on OM products. The foundation of the OM brand, for example was eroding rapidly due their attempt to underwrite the new line of LR trademarks. It would also cause a slippage in value and trust among their customer franchise and a decline in sales and share. To mitigate the damage, McGraw would also need to pump finance into the advertising and promotion of the other divisions and not only LR or any other single division, for that matter. (3) What effects is the change in the strengths and weaknesses of competition having on...
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...Operations Management (OM) and Operations Research (OR) with respect to their use within the organization’s decision-making structure. In addition, the difference in the tools and techniques of the two fields is addressed. The question is raised as to how distinct the two academic fields have become in light of the application of their models to the service industry. Suggestions are made regarding the possibility of incorporating OM/OR models and their output into the decision making structure of the organization towards the goal of “system optimization”. ORIGINS OF OPERATIONS MANAGEMENT AND OPERATIONS RESEARCH A comparison of the origins of operations management and operations research reveals that both are an innovation of the 20th century. The origin of operations research was in England, circa 1937, and has its roots in scientific management, with its first significant applications to military operations in both World War I and World War II. Operations management had its origins in the early factory system, and was more associated with physical production in a factory environment and it too was strongly influenced by the scientific method. (Chase, Aquilano and Jacobs, 2001). Operations management however, by way of distinction, is more commonly applied to the management of organizational resources in terms of both effectiveness and efficiency and has equal application in the service sector as well as the manufacturing sector. Both OR and OM are mathematically oriented...
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...Name: Keisha Teixeira Student ID: 2424543 Course Number: MGT 215-SP Course Name: Operations, Logistics, and Supply Chain Management Title of the Assignment: Assignment 1 Date: February 10, 2013 References Heizer, Jay & Render, Barry (2005). Operations Management, Flexible Version (7th Edition). Upper Saddle River, New Jersey: Pearson. What is the WTO? http://www.wto.org/english/thewto_e/whatis_e/whatis_e.htm . Accessed on 10 February 2013) Hartman, Stephen Dr. Production and Operations Management. New York Institute of Technology. http://iris.nyit.edu/~shartman/mba0299/pom0299.htm. (Accessed on 10 February 2013) (1) Select a technology from 1850 to the present. Describe how it has affected productivity. Let us examine the evolution of the portable music devices; from boom boxes, cassette players, CDs, MP3 Players to present time of iPods. The transition from a bulky and heavy portable device to a much smaller and lighter machine could have been based on understanding the customer needs, economic change, sociological and demographic change, political/legal change or even changes in the market standard. Or the changes could have derived from any of the following other reasons; the original design of the boom box wasn’t robust enough that even the smallest of change such as adding a port for private listening; headphones, may have driven the price from an economical item to one of luxury. Furthermore, the inventor or mass producer of these portable devices...
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...– @ Liberty, 2014 Die aangehaalde gedeelte uit die @Liberty se artikel oor Eskom en sy huidige situasie lig uit hoe belangrik elektrisiteit geword het in die wêreld en hoekom dit so belangrik is vir die ekonomie van ‘n land. Daarom is dit belangrik dat ons Eskom se huidige probleem situasie ontleed om vas te stel wat die probleem na vore gebring het en waste besluite gelei het tot die krisis. In my ondersoek het ek gekyk na verskillende bronne wat handel oor die Eskom probleem en het ek verskeie sieninge identifiseer wat groot verskille toon in die manier waardeur hulle veronderstel die situasie benader moet word en hanteer moet word. Dit is immers belangrik dat al die menings in ag geneem word om so die groter prentjie akkuraat te kan sien. Daar is geen twyfel dat die elektrisiteit probleem in Suid Afrika ʼn rede vir kommer is nie, en in die laaste paar jaar is Eskom onder die kollig oor hoekom die probleem gelos is om so te vergroot. Die Suid Afrikaanse burgers is bekommerd in hoe die situasie ons verder sal affekteer, besighede verloor profeit en dit het groot effek op die ekonomiese stand van die land, die onsekerheid oor more is iets wat twyfel sit in Eskom en hulle vermoë om die land se vraag na elektrisiteit te kan bevredig. Kundiges van die gebied het al alternatiewe begin voorstel en die alternatiewe is orals te vind op internet, so daar is min rede vir die verskoning dat die probleem nie opgelos kan word nie. Na aanleiding van die bo-genoemde sal ek in die opstel eerstens...
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...Protagonist: Marcus McGraw head of Oscar Meyer division at Kraft. * Receives three different letters from: * Jane Morely head of finance * Rob Goodman Louis Rich Manager * Jim Longstreet Head of new product development * Eric Stanger Head of Brand Management. Issues: * Increasing trend towards less fatty and salty meats that are more health conscious. * Increasing demand for easy to cook and quick meals that can satisfy the needs of working and busy moms. The report by McTieran corporation suggests that OM is not making a sufficient effort to offer healthier snack options as hot dogs and red meat products are becoming less popular. As suggested by the case the 5 year Annual Per Capita Pounds data of white and red meat. White meat has had an overall increase in sales of 33.73% in the past 5 years whereas red meat has decreased by (7.28%) Diagnosis: The decrease in red meat sales means that OM is having difficulties reaching its 4% annual growth rate target. McGraw must therefore decide how to reach this goal while addressing the loss of sales. Further complicating the issue is the other brand of Louis Rich white meats which has had increasing overall sales of 10.9% in the past year. However, as argued by McTieren the growth has slowed from the previous years where it was reaching growth rates of 13.4% and 14.2%. Suggestions: McGraw’s objective is to increase growth by 4% (currently 2.6%) and to increase operating income...
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...toetjes heeft een relatie met een ander logistiek dienstverlener op het oog. Ski toont interesse in een samenwerking met het bedrijf NedFresh, dit vanwege de centrale ligging en de goede naam van het bedrijf. NedFresh is zeer positief over de kans om Ski als klant te krijgen. NedFresh heeft daarom de afdeling Supply Chain solutions, een afdeling die zich bezig houdt met het implementatie en verbeteren van de kwaliteit richting de klant, gevraagd om te onderzoeken of deze samenwerking gerealiseerd kan worden. Halverwege dit onderzoek dient de directie van NedFresh geïnformeerd te worden, of een implementatie van de klant Ski mogelijk is, en wat hier voor nodig is. Als dit voor beide partijen mogelijk blijkt te zijn, dient dit alles nauwkeurig uitgewerkt te worden. Opdracht De opdracht die de afdeling supply chain solutions van de directie heeft ontvangen is, een rapport schrijven waarin wordt beschreven hoe een samenwerking tussen NedFresh en Ski gerealiseerd kan worden. Hier komen heel wat zaken bij kijken, deze worden verder beschreven bij de probleemomschrijving. Probleemomschrijving Ski, producent en verkoper van toetjes die zowel vanwege de smaak als het imago erg succesvol is in Nederland, heeft het besluit genomen om met een ander logistiek dienstverlener te gaan samenwerken. De huidige logistiek dienstverlener voldeed niet aan de gewenste service, en schreef MVO niet hoog aan. gegevens Ski: - Het assortiment van Ski bestaat uit 235 producten, onder te verdelen...
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...point, information technology is the hardware in which information systems are built upon. Information Systems are the interrelated components that manage information to support decision making and helps with analysis, visualization, and product creation. Operational excellence is characterized by high efficiency and high productivity, thus resulting in higher profits. Information Systems can help achieve this because they are designed to provide solutions to important business problems and potential challenges 2. The four steps are: Problem Identification, solution design, choice, and implementation. IN the first step, the problem and its cause are identified. The second step is characterized by considering a multitude of designs for the solution from all perspectives. The third step involves considering the cost and amount of resources, including time, before the solution can be implemented. The last step is when the solution is put into action. This may include testing the system and asking for feedback from users. If the solution does not help, then the steps are repeated all over again. The dimensions are: Organization, People and Technology. Business processes, for example hiring new employees, are within the organization dimension. People are another important dimension because it takes skilled people to build and monitor them. Managers are extremely important in developing the strategic plan of the business. Technology is the dimension in which information systems...
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...Fatimah binti Md. Derham - (Managing Director) HRM : Siti Nur Farahin binti Ramli - (Human Resources Manager) OM : Atirah Amalina binti Anuar - (Operation Manager) MM : Nurul Asyikin binti Mokhtar - (Marketing Manager) FM1 : Aini Zulaikha binti Abdul Jamai - (Financial Manager 1) (Secretary) FM2 : Noratikah Nadzirah binti Mohd Jamal - (Financial Manager 2) Chair: Assalamualaikum and very good afternoon everyone. My name is Izzah Nur Fatimah, the Chairman of Safari Laundry. First of all, thank you for attending today executive meeting. Welcome to our executive meeting. Before we start, is anyone apologise for today’s meeting? FM1: All of the heads of department are present today except Nizam bin Ali and Laili binti Musa who are absent due to on leave. Chair: Thank you Miss Aini. Now, I would like to appoint a secretary. Can anyone volunteer? Miss Aini Zulaikha, perhaps you can be the one? FM1: Sure (smile). Good afternoon, everyone. I will be the secretary for today’s meeting. Chair: The time is now (…….). The secretary has advised me that a quorum being present, and as such, I formally call the meeting to order. FM1: Dear everyone, please kindly switch off your mobile phone or put it into silent mode before we start our meeting. Chair: Thank you Miss Aini for reminding us. Actually, the purpose of our today’s meeting is to suggest the ideas and solutions to solve the problems that we’ve faced lately, which is about customers’ complaint, financial problem and staff...
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...Chapter Nine: Multicriteria Decision Making PROBLEM SUMMARY 1. Model formulation, product mix 2. Model formulation, transportation, computer solution 3. Model formulation, urban recreation facility allocation 4. Model formulation, crop determination, computer solution 5. Model formulation, product mix, computer solution 6. Model formulation, OSHA safety compliance, computer solution 7. Computer solution; graphical solution 8. Computer solution; graphical solution 9. Computer solution 10. Model formulation, computer solution 11. Model formulation, product mix, computer solution 12. Model formulation, product mix, computer solution 13. Model formulation, clinic personnel selection, computer solution 14. Model formulation, production scheduling, computer solution, sensitivity analysis 15. Model formulation, employee scheduling, computer solution 16. Model formulation, R&D project selection 17. AHP, company takeover 18. Pairwise comparison (9–17) 19. AHP, faculty raises 20. Pairwise comparisons (9–19) 21. AHP, mutual funds 22. AHP (9–21) 23. AHP, utility vehicles 24. AHP, anchor persons 25. AHP, hotel selection 26. AHP, college selection 27. AHP, dating service 28. AHP, R&D projects 29. AHP, student selection 30. AHP, athletic facilities 136 2. a) 31. AHP, vacation locations 32. Pairwise comparisons (9–31) 33. AHP, major options 34. AHP, basketball players 35. AHP, school facilities 36. Student’s pairwise comparisons 37. AHP, emergency rooms 38. AHP, class sections 39. Student car...
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...Gummesson 2007 * Service dominant logic anser att service(som kärnbegrepp) ersätter både produkter och tjänster. * Enligt statistik består ekonomier av tjänstesektorn, tillverkningsindustrin och jordbruk. * Oklarheter med detta: * Ett företag med 51% intäkter från tillverkning, räknas till tillverkningsindustrin, men om 51% av intäkterna istället kommer ifrån reparationer och underhåll av produkter räknas det som ett tjänsteföretag * Om ett industriföretag gör om sin reparation och underhållsavdelning till ett dotterbolag växer tjänstesektorn medans tillverkningsindustrin minskar, åtminstone hur det ser ut. * Bara bokföringsmässigt det ändras, endast i verkligheten ytterst lite. * Det enda som räknas är pengabytet, man tillgodo räknar inte utbyten mellan produkter-tjänster/tjänster-produkter, familje- eller vänjobb eller svarta marknaden. Inte heller voluntära sektorn eller icke-statliga organisationer som greenpeace osv räknas. * Vi har lämnat jordbruks åldern bakom oss, nästan obefintlig, för att genomgått industri åldern och hamnat i ett ”efterindustriåldern” ålder- Informationsåldern – Vetenskapsbaserade samhället – eller tjänste ekonomin. * Statistiken baseras på kostnader, pris och sysselsättning men inte konsumtionen som värde för konsumenter. Sektorn är helt produktinriktad och konsumenten nästintill obefintlig. * Tjänster/produkter – dess skillnader – verklighet och myt * Väldans massa tjänster räknas...
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