...Table of Contents Executive Summary Introduction An overview Analysis of the existing service facilities Overview of 8 Ps Analysis in terms of Physical evidence People Recommendation Conclusion Executive Summary Nando's is a casual dining restaurant group originating from South Africa with a Portuguese theme. They are well known for their flame grilled peri peri chicken. Nando's has been running in Bangladesh since 2007. MGH Group brought Nando’s to Bangladesh in the late 2007, and they have been faring well ever since. All of the outlets in Bangladesh sell halal foods. Currently it is operated in the prominent locations of Dhaka and Chittagong. As a part of our Services Marketing coursework, we were assigned to evaluate the service delivery procedures of Nando’s Restaurants, Bangladesh. To do that we visited there several times and talked to the proper authority of Nando’s . We tried to evaluate their overall performace and figured out the gaps in between the customer expectation and the perceived service. The result showed that the customers and employees of Nando’s are satisfied, however they are not completely satisfied at all levels. There are some lacks in the overall performance which actually arises few gaps such as customer gap and few provider gaps. We also comprehended that the management can improve their overall performance through some improvement in their physical evidence, people. In order to improve their current...
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... acquire acquisition adapt adaptation adaptability adaptable adequacy inadequacy adequate inadequate 7 Adequate/Inadequate 8 Admission abuse abuser accountability account abuse ADVERB admit admission 1 adequately inadequately adequacy of sth to be/seem adequate for sth to admit doing sth to admit that + sentence to admit honestly/openly/freely to refuse to admit to be willing to admit UPPER- INTERMEDIATE WORD LIST 9 Adopt (idea) adopt adopted affair affairs 10 Affair 11 Aim adoption to adopt a baby/child to adopt a new approach aim aim aimless amusing amused 12 Amuse amuse amusement 13 Analyze analyze aimlessly analysis 14 Ancient 15 Anticipate 16 Anxiety 17 Anyhow ancient anticipate anticipation anxiety anxious 2 anxiously anyhow to handle an affair to deal with an affair current affairs national/international affairs European/foreign affairs to have an affair with sb secret/love affair to aim for/at sth to aim to do sth the aim of sth main/primary aim to amuse sb with sth to be/look amused amusement park to analyze carefully/in depth/scientifically...
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...Heinrich-Heine-Universität Wintersemester 2010/11 Vertiefungsmodul Kurs: American Realism and Naturalism - Short Stories Seminarleiter: Georg Schiller Datum der Abgabe: 16.04.2011 Female Empowerment in Kate Chopin’s “The Awakening” Anjana Dhir BA Englisch KF, Geschichte NF 3. Semester Table of Contents 1. Introduction 3 2. The French – Creole society of Louisiana 4 2.1 Cultural background 4 2.2 French-Creole women 5 3. The Role of Women 6 4.1 Edna vs. Madame Ratignolle 7 3.1.1 “A Valuable Piece of Property” 7 3.1.2 Edna – The Unusual Woman 9 3.1.3 Adèle Ratignolle – The Archetype Woman 14 3.2 “Mother Woman” – The Patriarchal Ideology 16 4. Chopin’s Imagery 18 5. Conclusion - Edna’s Suicide 19 6. Bibliography 21 1. Introduction A certain ungovernable dread hung about her when in the water, unless there was a hand nearby that might reach out and reassure her. But that night she was like a little tottering, stumbling, clutching child, who of a sudden realizes its powers, and walks for the first time alone, boldly and with over confidence. […] A feeling of exultation overtook her, as if some power of significant import had been given her to control the working of her body and her soul. She grew daring and reckless, overestimating her strength. She...
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...Contents Why this project important Before taking up the main subject 1. Executive Summary 2. Overview of Current Situation (with some background) 3. Situation Analysis ( Country, Industry, 3 C’s: Customers, Competitors, Company) 1) Analysis of overall attractiveness of a country 2) Industry A. Diamond Model (Michael Porter) B. Analysis of failure examples in SPA industry C. The major background of SPA brand’s failure at first entry to the market D. Characteristics of SPA 3) Customers (consumer behavior) A. Broad Fashion market B. SPA Fashion market 4) Competitors– ZARA, H&M A. ZARA B. H&M 5) Company (8 seconds) A. Recent State B. about company 4. Suggestions 1) Make Brand Identity & Collaboration 2) STP for 8 seconds 3) 4P for 8seconds 5. Reference Why this project important There are some SPA brands in Korea which from foreign countries and intensive competition. They are growing up rapidly. The new SPA brand “8 Seconds”, (from Korea, Cheil industries) is in the introduction level, so it needs special strategies to be grown up successfully in Korea. Our team is going to analyze the fashion industry and suggest strategic ideas for “8 seconds”. Before taking up the main subject Before we analysis how to success SPA brand and when SPA industry appeared in a market, also what we should suggest to 8seconds.We visited and asked several questions about SPA industry and 8seconds to experts working in Etrade...
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...------------------------------------------------- Iban people From Wikipedia, the free encyclopedia Iban | A traditional Iban Family | Total population | c. 830,000 | Regions with significant populations | Sarawak (710,000), West Kalimantan (100,000) & Brunei (20,000) | Languages | Bahasa Iban | Religion | Christianity/Animist | Related ethnic groups | Kantu, Mualang, Semberuang, Bugau & Sebaru | The Ibans are a branch of the Dayak peoples of Borneo. In Malaysia, most Ibans are located in Sarawak, a small portion in Sabah and some in west Malaysia. They were formerly known during the colonial period by the British as Sea Dayaks. Ibans were renowned for practising headhunting and tribal/territorial expansion and had a fearsome reputation as a strong and successful warring tribe in ancient times. Since the arrival of Europeans and the subsequent colonisation of the area, headhunting gradually faded out of practice although many tribal customs, practices and language continue. The Iban population is concentrated in Sarawak, Brunei, and in the West Kalimantan region of Indonesia. They live in longhouses called rumah panjai[1]. Nowadays, most of the Iban longhouses are equipped with modern facilities such as electricity and water supply and other facilities such as (tar sealed) roads, telephone lines and the internet. Younger Ibans are mostly found in urban areas and visit their hometowns during the holidays. The Ibans today are becoming increasingly...
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...Marketing *Signatures are on file in the Graduate School iii ABSTRACT Political marketing sits at the nexus of two disciplines, political science and marketing, but is not entirely accepted by either. The present research looks at the origin, development, and evolution of political marketing and examines how the adoption of a political marketing orientation is impacting the practice of political campaigns. The role of political marketing in actually changing voters’ preferences is also examined, showing that grassroots marketing efforts seem to have the greatest effect, especially with undecided voters. Finally, voter segments are derived for the last five presidential elections in the United States (1988-2004) using latent class analysis (LCA). The interpretation and implications of these segments are discussed and several avenues for future research are suggested. iv TABLE OF CONTENTS LIST OF TABLES ................................................................................................................... vi...
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...a man; how he estimates art and artists. Liszt is a man of extensive culture, vivid imagination, and great knowledge of the world; and, in addition to their high artistic value, his lines glow with poetic fervor, with impassioned eloquence. His musical criticisms are refined and acute, but without repulsive technicalities or scientific terms, ever sparkling with the poetic ardor of the generous soul through which the discriminating, yet appreciative awards were poured. Ah! in these days of degenerate rivalries and bitter jealousies, let us welcome a proof of affection so tender as his "Life of Chopin"! It would be impossible for the reader of this book to remain ignorant of the exactions of art. While, through its eloquence and subtle analysis of character, it appeals to the cultivated literary tastes of our people, it opens for them a dazzling perspective into that strange world of...
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...ARTS TEACHERS’ GUIDE Grade 9 ARTS Teacher’s Guide Unit I WESTERN CLASSICAL ART TRADITIONS GRADE 9 Unit 1 ARTS TEACHERS’ GUIDE GRADE 9 Unit 1 WESTERN CLASSICAL ART TRADITIONS LEARNING AREA STANDARD The learner demonstrates an understanding of basic concepts and processes in music and art through appreciation, analysis and performance for his/her self-development, celebration of his/her Filipino cultural identity and diversity, and expansion of his/her world vision. key - stage STANDARD The learner demonstrates understanding of salient features of music and arts of the Philippines and the world, through appreciation, analysis, and performance, for self-development, the celebration of Filipino cultural identity and diversity, and the expansion of one’s world vision. grade level STANDARD The learner demonstrates understanding of salient features of Western music and the arts from different historical periods, through appreciation, analysis, and performance for self-development, the celebration of Filipino cultural identity and diversity, and the expansion of one’s world vision. CONTENT STANDARDs The Learner: demonstrates understanding of art elements and processes by synthesizing and applying prior knowledge and skills demonstrates understanding that the arts are integral to the development of organizations, spiritual belief, historical events, scientific discoveries, natural disasters/ occurrences and other external phenomenon ...
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...Gerald R. Ford School of Public Policy University of Michigan IPC Working Paper Series Number 121 CHINA AND CAMBODIA: PATRON AND CLIENT? John D. Ciorciari June 14, 2013 1 CHINA AND CAMBODIA: PATRON AND CLIENT? By John D. Ciorciari * International Policy Center Working Paper No. 121 Gerald R. Ford School of Public Policy, University of Michigan June 14, 2013 Abstract In recent years, Cambodia has become one of China’s closest international partners and diplomatic allies. Cambodia’s recent support for China during multilateral talks on the South China Sea has demonstrated the strength of the partnership and led some critics to depict Cambodia as a Chinese “client state.” This paper examines the extent to which that label is valid. In its ideal form, a patron-client relationship entails an asymmetric exchange of benefits, typically including material support and protection from the stronger state and a degree of deference and political support from its weaker partner. This deference, which reduces the weaker state’s autonomy and often generates political backlash, is what makes governments reluctant to embrace client state status. This paper argues that the Sino-Cambodian relationship has strengthened largely because China has offered Cambodia’s governing elites a favorable bargain, providing extensive economic and political benefits without demanding costly forms of political fealty in return. That has begun to change, however. Cambodia’s governing elites have...
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...some length (including other sitesin Asia), Disney decided to go ahead. Nevertheless,it insisted on a deal that left Oriental Land with virtually all of the risk. Instead of taking an ownership position in Tokyo Disneyland, Disney demanded royalties of I0 percent of the revenues from admissions and rides, and 5 percent of the receiptsfiom food, beverages,and souvenirs. Disney also asked for and more or less received artistic control of the park. Its partner, with its experience in developmer-rt projects in Tokyo, looked after the complex relationships with local planning and regulatory authorities, financing, and adjacent development. At first glance,Tokyo Disneyland seemsto be a close physical and social copy of Disneyland in Southern California, Disney's Imagineers were interested at the outset in adapting some of their attractions to the Japanese context-Samurai-land instead of Frontierland, for example. But their partner strongly resistedefforts to "localJapanese ize" Disneyland, and persuaded the Imagineers that what would best attract the Japanesewas a park that replicatedas closelyas...
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...This article was downloaded by: [University of Macau Library] On: 09 October 2014, At: 18:24 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK Chinese Journal of Communication Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/rcjc20 “Platonic relationships” in China's online social milieu: a lubricant for banal everyday life? Yann-Ling Chin a a Arts, Humanities and Education, Nottingham Trent University , UK Published online: 14 Nov 2011. To cite this article: Yann-Ling Chin (2011) “Platonic relationships” in China's online social milieu: a lubricant for banal everyday life?, Chinese Journal of Communication, 4:4, 400-416, DOI: 10.1080/17544750.2011.616286 To link to this article: http://dx.doi.org/10.1080/17544750.2011.616286 PLEASE SCROLL DOWN FOR ARTICLE Taylor & Francis makes every effort to ensure the accuracy of all the information (the “Content”) contained in the publications on our platform. However, Taylor & Francis, our agents, and our licensors make no representations or warranties whatsoever as to the accuracy, completeness, or suitability for any purpose of the Content. Any opinions and views expressed in this publication are the opinions and views of the authors, and are not the views of or endorsed by Taylor & Francis. The accuracy of the Content should not be relied...
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...PHILIPPINE THEATER Theater in the Philippines is as varied as the cultural traditions and the historical influences that shaped it through the centuries. The dramatic forms that flourished and continue to flourish among the different peoples of the archipelago include: the indigenous theater, mainly Malay in character, which is seen in rituals, mimetic dances, and mimetic customs; the plays with Spanish influence, among which are the komedya, the sinakulo, the playlets, the sarswela, and the drama; and the theater with Anglo-American influence, which encompasses bodabil and the plays in English, and the modern or original plays by Fihpinos, which employ representational and presentational styles drawn from contemporary modern theater, or revitalize traditional forms from within or outside the country. The Indigenous Theater The rituals, dances, and customs which are still performed with urgency and vitality by the different cultural communities that comprise about five percent of the country’s population are held or performed, together or separately, on the occasions of a person’s birth, baptism, circumcision, initial menstruation, courtship, wedding, sickness, and death; or for the celebration of tribal activities, like hunting, fishing, rice planting and harvesting, and going to war. In most rituals, a native priest/priestess, variously called mandadawak, catalonan, bayok, or babalyan, goes into a trance as the spirit he/she is calling upon possesses him/her. While entranced...
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...------------------------------------------------- 1. Which of the following is NOT a step that might be used to improve the quality of a firm’s marketing intelligence? ------------------------------------------------- A. Watching how the stock market reacts to interest rate changes B. Motivating distributors to pass along important intelligence from the marketplace. C. Collecting competitive intelligence by buying a competitor’s products D. Setting up a consumer panel ------------------------------------------------- 2. When Molly’s parents retired, they decided they wanted to travel. They found an ideal job that allows them to travel for free, but the only catch is they have to stay at Holiday Inns. During each stay, they test all the amenities offered by the motel and evaluate each. The evaluation forms are sent to the motel headquarters where it becomes part of the motel’s __________ systems. ------------------------------------------------- A. Accountability information system (AIS) B. Marketing intelligence C. Experiential research data D. Marketing research ------------------------------------------------- 3. Which of the following is an example of primary data that would be used by Topps card company to determine popularity of its new hologram baseball card series? ------------------------------------------------- A. Sales records for baseball cards gathered by the industry’s trade council. B. Data from sales records kept by exclusive dealers of Topp’s...
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...Stewart Park Rehabilitation Action Plan December 2009 Prepared by: Rick Manning, ASLA Cayuga Waterfront Trail Initiative Program Coordinator Prepared for: City of Ithaca, Strategic Tourism Planning Board, and Tompkins County Chamber of Commerce Foundation STEWART PARK REHABILITATION ACTION PLAN Cayuga Waterfront Trail Initiative Page 2 STEWART PARK REHABILITATION ACTION PLAN Acknowledgements The Stewart Park Rehabilitation Action Plan was funded with Tourism Capital Program funds provided by the Tompkins County Strategic Tourism and Planning Board. Following are the individuals and organizations that participated in the preparation of the plan; Steering Committee Scott Wiggins, Strategic Tourism Planning Board Mary Tomlan, City of Ithaca Common Council Jennifer Dotson, City of Ithaca Common Council Leslie Chatterton, City of Ithaca Department of Planning and Development JoAnn Cornish, City of Ithaca Department of Planning and Development Suzanne Vandemark, City of Ithaca Parks Commission Steve Hunt, Tompkins County Chamber of Commerce Herb Dwyer, Tompkins County Chamber of Commerce Doug Levine, Tompkins County Chamber of Commerce Rick Manning, Project Coordinator Stakeholder Committee Mayor Carolyn Peterson, City of Ithaca JoAnn Cornish, City of Ithaca Department of Planning and Development Leslie Chatterton, City of Ithaca Department of Planning and Development Mary Tomlan, City of Ithaca Common Council Dan Mitchell, Ithaca Beer Company Rob Licht, Artist/Designer Bruce...
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...More Praise for The 8 Dimensions of Leadership "For a fresh outlook on what it takes to be a great leader, read this book. The 8 Dimensions of Leadership is an insightful, practical guide—a leader could spend ten or twenty years learning some of the lessons you'll take away. Don't wait." —Keith Ferrazzi, beslselling author of Never Eat Alone "The 8 Dimensions of Leadership is a treasure trove of practical leadership advice. Built upon a solid research-based foundation, the book is a remarkable collection of proven developmental strategies. Clear and engaging, it is a must-read for those who aim to sharpen their leadership skills and improve their interpersonal effectiveness," —Steven Snyder, founder and Managing Director, Snyder Leadership Group, and former CEO, Net Perceptions Inc. "It is always refreshing to read a research-based book on leadership that presents convincing evidence that the best leaders are not 'single celled' or 'one-trick ponies.' The book guides ad leaders to discovering new behaviors that enable them to go beyond their autopilot approaches and the ultimate ruts that so many leaders dig for themselves." —Jack Zenger, CEO, Zenger Folkman, and coauthor of the bestselling The Extraordinary Leader and The Extraordinary Coach "The quest for leadership is first an inner quest to discover who you are, and one of the best places to begin that quest is with The 8 Dimensions of Leadership. Jeffrey Sugerman, Mark Scullard, and Emma Wiihelm challenge...
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