...We can define the culture as a mixture of: race, ethnicity, gender, religion, class and the origin It is difficult to have a successful cross-cultural communication but not impossible, one of the strategies that help to overcome these problems is as follow: * Show Respect for other Languages and Cultures Respect is a key to a positive communication regardless to the differences in general, as mentioned:” three basic ways to overcome obstacles to communication: patience, respect, and listening skills”(Grosse, 2002). The knowledge of cultures leads to an affective communication with a multicultural people; as in the hospitality management everyone knows that The Guest is A king, that show it all, listening to listen not to answer and argue is the half way to the solution of the conflict in communication, because the active listening can overlook misunderstanding; the increased awareness of our communication behavior and lead to a better cooperation and to efficient operation. Understanding the language is important but it is more to know about the accent like the French in Quebec, the tone like the Germans and the gestural like the Italians. This strategy is for a long term effective to overcome the obstacles in the cross-cultural communication, with the globalization, all the groups of organization prefer to have an international group to be unique in the market with the ability to succeed under the roof of international culture, So, people develop different perception...
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...joining IBM. He didn’t take any major decisions immediately after joining. Instead, observed the things around him by meeting all the stake holders and noted the things he has to do and acted accordingly and in time, to stop the bleeding. Some critical decisions are: Keep the company together: He considered the size and breadth of IBM as a distinct competitive advantage. A leader should know what are their competitive advantages and cash upon it, rather than mulling over new policies or decisions. Creating leadership team: This shows that a leader should always have a longer vision for the company. He should build a team of talented people who can lead the company with passion. Communication with the employees: communication is a very important part in any organization. The employees should know what’s happening in their company to make them feel partners in their strategies to achieve goals. Right sizing and reengineering: IBM is the most complex organization. Gerstner believed that IBM needs to become a customer oriented. That is possible only by changing the way it operated by right sizing and reengineering. Advertisements for reviving the brand: With the financials...
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...What is goal congruence? It simply means making sure your goals are in harmony with and aligned to what you really want in life. An Important Illustration: Let's say you hate your job so you set a new goal find another job. You're so desperate and emotional to leave your current work situation you focus your goal on what you are feeling in the moment. Your goal: Find a better job, that pays money, with less stress. Maybe you follow the SMART goals formula and add specifics that you can measure, such as you want to find this job within four months and your minimum salary requirement is 10% more than your current job. Let's say four months later you achieve your goals - you have a better paying job and less stress. However, you're still dissatisfied, because the new job is not challenging. Your workday seems extremely long and you're unhappy. When you ensure your goals are aligned with what really want in life then you will be happier in the long run. If you would have taken the time to focus on what you really wanted your job search may have taken you in a new direction. In the end, you'd be doing work you love, with more energy, and interest. You'd feel a sense of accomplishment and be happier. Never underestimate the power of effectively aligning your goal. It's the foundation for really smart goals. Objective: Setting Personal Goals that Will Spark Your Enthusiasm and Lead to Lasting Success You Want to Be With the 3% That Succeed! 97% of people do not know how...
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...in 1946 to manufacture telecommunications devices. In its first five decades Sony grew from its humble origins to become a world leader in the areas of electronic equipment, gaming, motion pictures and music. The company is considered to be an innovator and developed a number of new technologies through that time, most notably the Walkman and Blu-ray disc players. Its natural expansion to film and music was to allow it to not only have control of the hardware devices but to also influence the market that those devices catered towards. Sony has over 168,000 employees globally and revenues in 2011 of $86 billion. http://www.sony.com/SCA/corporate.shtml PART 2 – QUESTION 1 Assess the culture prevalent in the organisation and critically evaluate how this impacts on its strategy. 2.2 ANALYSIS “You can’t...
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... he was assigned as an interpreter and translator. Higgins returned to college then graduating his college, work in management and joined Weaver. After a year in the company training program, he was assigned to Japan. Higgins's tasks included troubleshooting with major Japanese customers, attending trade meetings, negotiating with government officials, conducting marketing research, and helping with day-to-day administration. But, then Prescott felt that Higgins lost the U.S. point of view and substantial loss of administrative effectiveness due to the syndrome of “Going Native”, means to take on some of the culture traits of the people around you, often said of people who go to foreign. Through extensive culture and language studies he emerges as one of the strongest assistants that Prescott ever had. Higgins quite literally falls in love with the Japanese culture and tradition and over a period of time adopts all of their cultural and professional traits in his personal and professional behaviour. This works well for both the Japanese who being to trust him as well as the Americans who use him for negotiations and deals until the time that Higgins becomes emotionally connected to all the people around him and begins rallying for their cause against his own boss. This puts his boss Prescott in a pickle about the future course of action to follow. He is disappointed that that Higgins is no longer “American” in his ways and thoughts and that he has become more an adversary than...
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...Leadership and Corporate Culture What is Leadership? What is Leadership? Ability to persuade others to do things for the good of the organization make difficult decisions make unpopular decisions deliver results create long-term commitments Why is the Leader Important to An Organization? Why is the Leader Important? Establishes vision Develops and implements strategies Allocates and controls resources Chooses key employees Shapes culture Affects organizational performance Projects image to the public Levels of Leadership (Jim Collins, HBR, Jan. 2001) Highly capable individual Contributing team member Competent manager Effective leader – catalyzes commitment to and vigorous pursuit of a clear & compelling vision, stimulate high performance Executive – builds enduring greatness through humility and professional wills What are the Leadership Traits of Highly Productive Organizations? Leadership Traits of Highly Productive Organizations Attention to details Highly ethical and moral Embracing simplicity & disdain for waste Long-term focus Humility Coaching leadership style Trust and believe in others Management Practices That Work (Nohria, et al., HBR, 2003) Primary Strategy, Execution, Culture, Structure Secondary (Two of Four) Talent, Leadership, Innovation...
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...powerful insight into fundamental issues of meaning and belief, creating cohesive groups with shared mission; but, its concepts are elusivability to use multiple * frames Process | Structural | Human Resource | Political | Symbolic | Strategic planning | Create strategic direction | Meeting to promote participation | Arena to air conflict | Ritual to reassure audiences | Decision-making | Rational process to get right answer | Open process to build commitment | Chance to gain or use power | Ritual to build values, bonding | Reorgani-zing | Improve structure/ environment fit | Balance needs and tasks | Reallocate power, form new coalitions | Image of accountability, responsiveness | Process | Structural | Human Resource | Political | Symbolic | Strategic planning | Create strategic direction | Meeting to promote participation | Arena to air conflict | Ritual to reassure audiences | Decision-making | Rational process to get right answer | Open process to build commitment | Chance to gain or use power | Ritual to build values, bonding | Reorgani-zing | Improve structure/ environment fit | Balance needs and tasks | Reallocate power, form new coalitions | Image of accountability, responsiveness | Evaluating | Allocate rewards, control performance | Help people grow and develop | Chance to exercise power | Occasion to play roles in organizational drama | Approaching conflict | Authorities resolve conflict | Individuals confront conflict | Bargaining,...
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...How can culture and history impact on service delivery? As a staff working in a community services industry, sometimes we may find it is very difficult and frustrating to build an open and trusting relationships with people come from diverse backgrounds and vice versa. This is usually due to a lack of understanding about their cultural and historical backgrounds which might have a big impact on issues related to their social and emotional wellbeing and mental health. There are many cultural and historical factors that we (staff) need to acknowledge in order to work with CALD people as well as Aboriginal and Torres Strait Islanders. By having an insight understanding and knowledge of their history and its context, it is very helpful for us to identify the recent impacts they have on communities and how we can work with them. It is also undeniable that culture and history affects their present and future. Especially for the Aboriginal people, the history had given them many tough and bad experiences which may affect the way they perceive or interact with other people. What is cultural safety? According to William (1999), cultural safety is defined as :” An environment that is spiritually, socially and emotionally safe, as well as physically safe for people; where there is no assault challenge or denial of their identity, of who they are and what they need. It is about shared respect, shared meaning, shared knowledge and experience of learning together”. The “cultural...
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...Profession Map 4–7 The design principles and architecture of the Profession Map 4 Bands and transitions 6 Professional areas 8–46 Professional area definitions 9 1 Insights, strategy and solutions 10 2 Leading HR 14 3 Organisation design 17 4 Organisation development 20 5 Resourcing and talent planning 23 6 Learning and development 26 7 Performance and reward 30 8 Employee engagement 33 9 Employee relations 36 39 10 Service delivery and information Behaviours 42–51 The Profession Map behaviours 43 Curious 44 Decisive thinker 45 Skilled influencer 46 Personally credible 47 Collaborative 48 Driven to deliver 49 Courage to challenge 50 Role model 51 1 Profession Map – Our Professional Standards V2.4 Introduction The CIPD Profession Map sets out standards for HR professionals around the world: the activities, knowledge and behaviours needed for success. Use the standards in the CIPD Profession Map for you and your organisation to: • define great HR • diagnose areas of success and improvement • build HR capability • recognise achievement through professional qualifications and membership. By the profession, for the profession Based on research and collaboration with organisations around the world, and continuously...
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...than 120 countries around the world, enthuse their customers and build a better future. The corporate culture is founded on integrity, courage, teamwork and commitment. Hilti excels through outstanding innovation, top quality, direct customer relations and effective marketing. Two-thirds of the employees work directly for the customer in sales organizations and in engineering, which means a total of more than 200,000 customer contacts every day. Hilti has its own production plants as well as research and development centers in Europe, Asia and Latin America. Founded in 1941, the worldwide Hilti Group evolved from a small family company. Since 2000, the Martin Hilti Family Trust holds all shares and, since January 2008, all participation certificates of Hilti Corporation. This safeguards the further development of the company founder Martin Hilti’s life’s work in the long term. Hilti upholds a clear value orientation and pursues a policy of stakeholder value. Integrating the interests of all the company’s partners – customers, suppliers and employees – into its strategy and actively honoring its social and ecological responsibility creates the foundation of trust that makes possible the long-term success of the company. Hilti Corporate culture Mission statement Enthusiastic customers Create success for the customers by identifying their needs and providing innovative and value-adding solutions. Build a better future They foster a company climate in which...
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...discussion is to talk about the role of a nurse leader and how they help implement evidence-based practice, the strategies for implementation of evidence-based practices, the forces of changing the culture with the nursing shortage. Nursing culture is different because nurses must rely on each other to save people's lives this making nursing bonds stronger. An organization infrastructure hinders progress would be all the regulation and rules that people to do to get the ball rolling for a project. The evidence-based practice that is going on is that there are one nurse and one aid to six patients to provide more safety and patient satisfaction. The role of nurse leaders is to build and expanding evidence-based practices...
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...Endothon has a Market culture because it is customer-focused and values productivity. As a Market culture, expected outcomes for Endothon include high subjective innovation with low organizational commitment, subjective profit, objective profit, and objective growth. Techfite has a Clan culture because it is employee-focused and values empowerment. As a Clan culture, expected outcomes for Techfite include high job satisfaction and organizational commitment with low objective profit and objective growth. (Kinicki, 2016, p. 487-490, 492-493) B. Kotter’s Eight Steps for Leading Organizational Change should be used to align Techfite’s culture with Endothon’s culture. 1. The sense of urgency has already been established by Endothon’s acquisition of Techfite. 2. Select participants from multiple functions and levels within Endothon and Techfite to form a...
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...Insights, strategy and solutions 2 Leading HR 3 Organisation design 4 Organisation development 5 Resourcing and talent planning 6 Learning and development 7 Performance and reward 8 Employee engagement 9 Employee relations 10 Service delivery and information Behaviours The Profession Map behaviours Curious Decisive thinker Skilled influencer Personally credible Collaborative Driven to deliver Courage to challenge Role model 2 4–7 4 6 8–46 9 10 14 17 20 23 26 30 33 36 39 42–51 43 44 45 46 47 48 49 50 51 1 Profession Map – Our Professional Standards V2.4 INTRODUCTION Introduction DESIGN AND ARCHITECTURE The CIPD Profession Map sets out standards for HR professionals around the world: the activities, knowledge and behaviours needed for success. Use the standards in the CIPD Profession Map for you and your organisation to: • define great HR • diagnose areas of success and improvement • build HR capability • recognise achievement through professional qualifications and membership. By the profession, for the profession BANDS AND TRANSITIONS Based on research and collaboration with organisations around the world, and continuously reviewed and updated with our research, essentially the CIPD Profession Map shares what the most successful HR professionals know and do at every stage of their career, which is proving to be a powerful tool. A wide range of organisations and HR professionals are now using the CIPD’s Profession Map to benchmark and build their HR...
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...Running head: CMR CMR Eva Stefferud Herzing University In order for this retailer to support its employees in their to build and sustain customer relations, it does need to start from top level down. The most important way in doing so is establishing communication with its employees. When communications is stablished and employees are confident in with the information that is provided to them, trust is then formed. According to Baslin & Reddin, (2004) “Trust is a powerful force that builds loyalty, increases credibility and supports effective communications. It gives you the benefit of the doubt in situations where you want to be heard, understood and believed. A workforce that trusts its leaders and really understands what is happening within the company will be more satisfied, more productive and better able to contribute ideas for improvement. Measuring progress, getting feedback after making the effort, you also want to know whether what you have done is working. Just as there is no end to improving quality, there is no end to building trust. This makes it necessary to combine ongoing, sporadic, short-term measurement activities with regular, long-term measurement. Once you gain the employees trust and buy in, the organization can move forward in building strong relationship with their customers. I believe that internal competitive work methodology can in fact insure the success of a CRM program. I believe that a company that has a strong leadership that...
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...Strategies Strategies for improving customer relations and building customer loyalty range from simply opening up communications channels to implementing elaborate point systems that reward loyalty. Enhanced customer communications approaches include: Providing customer feedback forms • asking about customer needs in general when customers call with problems • Training call-center staff to handle disputes uniformly and constructively • responding directly to customer feedback • demonstrating how the company listens to its customers • encouraging a service culture throughout the organization. * Listening skills * Analytical and problem solving skills, team work. * Have to be able to communicate information to patients effectively. * Be able to effectively communicate leads to better understand of the patients and population. * a. Know how to determine issues better. * b. You need to know how to address, and handle issues better. Strategies Strategies for improving customer relations and building customer loyalty range from simply opening up communications channels to implementing elaborate point systems that reward loyalty. Enhanced customer communications approaches include: Providing customer feedback forms • asking about customer needs in general when customers call with problems • Training call-center staff to handle disputes uniformly and constructively • responding directly to customer feedback • demonstrating how the company listens to...
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