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Summary: Improving Patient Satisfaction Scores

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To increase patient satisfaction scores at the care clinic a dynamic leadership approach using strategic leadership and the six values of the system leadership perspective. Value one is that we are all in this together. Everyone that works in the care clinic are involved in the way patients perceive the clinic so, everyone will be involved in creating a change in the care clinic to enhance the patient experience. This includes the nurses, doctors, administration, nurses’ aides, and housekeeping. An environment where everyone is on the same page, included in the plan, and updated frequently on progress or setbacks. Engaging everyone in the plan to change will make them feel empowered and show that they have a say in the change. Everyone is to …show more content…
This will help devise a plan for change that is sure to work. The third value is open, honest communication is vital. This is an important part of making the change work in the clinic. Every member of the team must be open and honest about what they see or perceive as issues that are causing the low patient satisfaction scores. All members need to have good communications skills and be able to appreciate what the other members bring to the team. Team members need to have empathy for the patients and other members of the team. They also need to be active listeners. They need to be able to really listen to what others are saying to have empathy for the speaker, whether it is the patient, a family member, or another team member. The fourth value is everyone has access to information. This refers to every member of the team needs access to the information that explains what the process is and what everyone needs to do next. They need to be able know what changes affect them directly and indirectly. This will ensure that everyone on the team has the same information and understands how to ensure quality care to the patient and …show more content…
The foresight for the clinic to enhance the patient’s experience will involve the entire team. There will be an implementation of communication between staff members. A daily huddle in the morning will be implemented to go over issues that may enhance the patient experience for that day. During the huddle issues will be discussed like cleanliness of the clinic, communication, and always acknowledge the patient and their family members. No matter what is taken place at the time, the staff will stop to welcome a patient and/or their family members. This will be done with a smile and a courteous demeanor. During the morning huddle staff will be reminded to treat everyone as if they were a member of their family. To treat them how they would want to be treated. Staff will also be reminded that everyone has stake in the clinic. If you see something that needs cleaned, clean it up or pick it up. Visioning is the vision on how the clinic wants to be perceived by the community. Engaging staff in practicing the mission and believes of the organization. This will help to get everyone on the same page. An ideal way to look at vision is to have a patient centered care. Every patient every time, is a great belief to live and practice. Partnering is coming together as an organization. Everyone having the

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