...well as concern about compliance with human rights legislation. Needed accommodations in terms of approach to the work itself are often simple; however substantiating the need for adjustments is more complex. This case study introduces a model to support the development of shared goals and shared understandings for return to work (RTW) among workers with mental health concerns, employers, co-workers and therapists. The model of occupational competence is used as a basis to guide dialogue, identify challenges and generate solutions that take into consideration a worker’s preferences, sensitivities, culture and capacities in relationship to the occupational demands in a given workplace environment. A case study is used to demonstrate the potential utility of the model in assisting stakeholders to strengthen collaborations and partnering to achieve a shared understanding of worker and workplace needs. 1. Introduction Disclosure of mental health issues in the workplace is influenced by multiple factors including intrinsic and extrinsic issues. While there is legislation that protects a worker’s right not to disclose health information in the workplace, some workers may want to share aspects of their challenges....
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...The Welfare System Orsola Nelson May 16, 2012 Kaplan University Human Services and Social Policy – HN300-01 Michelle March The Welfare System got its start in the 1930’s under President Franklin D. Roosevelt following The Great Depression. It started with The New deal but it was not until 1935 when individuals saw welfare for them and their needs. This was the start of The Social Security Act of 1935. In this act provisions were setup to include Old Age assistance and benefits, unemployment compensation, aid to dependent children, maternal and child welfare, services for crippled children, child welfare, public health work and vocational rehabilitation (National Center, n.d). The Food Stamp Program started in 1939, but was ended because there was no longer a widespread food surplus or unemployment. However, the program resurfaced in 1961 after reports, studies and federal proposals in 18 years showed a need for the program to continue (USDA, 2012). The next set of welfare programs came during Lyndon B. Johnson’s presidency in the 1960’s. President Johnson had The Great Society that was like President Roosevelt’s New Deal. The Great Society included the Economic Opportunity Act of 1964 which aimed at attacking poverty in America. The Job Corps, Head Start Program, Medicare, The Peace Corps, Omnibus Housing Act, The Elementary and Secondary Education Act and The National Endowment for the Arts and Humanities were all created in 1964 under Johnson (U.S. History...
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...irresponsible social media behaviors, visible disgruntlement toward employers or co-worker’s, chronic violation of organization policies and decline in work performance. Good action indicators of potential insider threats or attacks would be someone downloading substantial amounts of data to external drives, accessing confidential data that is not relevant to a user's role, emailing sensitive information to a personal account. Besides monitoring employees organizations can implement certain security measures and protocols to help reduce and stop insider threats and attacks. The first thing to be done is have an assessment of current security protocols so improvement installation can occur. Then have periodic enterprise-wide risk assessments so protocols can be improved and update so that way they are always secure. Enforce separation of duties and least privilege, separation of duties requires the implementation of least privilege authorizing people only for the resources they need to do their jobs. Implement strict password and account management policies and practices If the organization’s computer accounts can be compromised, insiders then have an opportunity to compromise security protocols. Collect and save data for use in investigations. Should an insider attack, it is important that the organization have evidence in hand to identify the insider and follow up appropriately. Implement secure backup and recovery processes. It is important that organizations prepare for the possibility...
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...Abstract The purpose of this paper is to answer my preliminary question “How to deal with loss and grief in the workplace?” There are several articles and stories that have been addressed in this paper that deals with loss and grief in the workplace. This literature review explores what grief is, its processes, the different impacts loss and grief have on the workplace, and the various ways to cope up with the grieving process – from the bereaved, co-workers, and employer’s perspective. Introduction People can experience personal and professional losses from many different sources. Losses can result from a death or any significant life-changing event such as job loss, relationship loss, loss of home, the diagnosis of a life-threatening disease and other more private losses like experiencing a miscarriage (Dr. Kristi Dyer, 2009). Understandably, grief, the response to these losses, can and most often does follow employees and employers alike into the workplace, affecting people's work performance on several different levels (Dr. Kristi Dyer, 2009). What is Grief and it’s Process? Grief is a natural painful response to loss. It’s the emotional suffering an individual feels when something or someone he loves is taken away. Like all other emotions it can be unpredictable and usually incorporates sadness, fear, and guilt after any particular loss. If someone associates grief with the death of a loved one, this type of loss often causes the most intense grief that...
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...Is ‘Better Pets’ a partnership? For Better Pets to be a partnership it must contain three elements contained in Section 1(1) of the Partnerships Act 1891 (SA) . The first element is determining whether Better Pets is carrying on a business. A business, under section 1B(1) includes any trade, occupation or profession1. This includes Sophie and her colleague’s professions as a vet surgeon’s and nurses. It is obviously seen that the business is being carried on as the modern style of keyhole surgery is performed by Sophie and her co-worker’s numerous times for over a year, showing the repetitive nature of their business. Better Pets is also leasing their premises from Sophie and her partner, Harry this also shows the intention of ongoing business....
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...Introduction Service recovery is now recognized as a significant determinant of customer satisfaction and loyalty. As a result, stabilizing the endangered relationship with dissatisfied customers by using the effective service recovery strategies and procedures became the main focus of much customer retention to improve the competitive advantage of the hospitality organizations. In this research paper, we firstly indicate the unambiguous interpretation and crucial role of service recovery in hospitality industry. Therewith the paper point out the predict variables of service recovery which means the possible factors having great impact on the effectiveness of employee’s service recovery performance. Furthermore, the paper indicates the road to the effective service recovery which shows the viewpoints such as the customer-oriented commitment, empower the front-line employee and how to make brilliant recoveries. All of these statements are based on the numerous authority investigations with the real cases existing in today’s hospitality industry. The paper also discuss the failure prevention and service guarantees which are closely related to service recovery and introduce the dominant point “prevention is better than cure” . The goal of this article is able to help the hospitality firms develop better complaint handling policies, improve recovery procedures and recovery training, increase customer loyalty and ultimately improve their competitive advantage. ...
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...Part C 1. What is an award? How it created and what is its purpose? Award is legally enforceable document by an industrial tribunal containing the minimum terms and conditions of employment that an employer in industry must provide. It grants all employees in one industry or employer have the same conditions of employment and wages. Awards are introduced to protect employees' wages and conditions. Awards cover things such as pay, overtime rates and conditions, special leave arrangements, special allowances and hours of work. Awards are issued by Fair Work Australia, which is the tribunal set up by government to perform this function. Fair Work Australia has responsibility for making and varying awards in the national workplace relations system. A representative union can negotiates an employee’s award on their behalf. This negotiation is funded by the members of the union, even though it applies to all employees. Employees can get their award from their union if you're a member or from Fair Work Australia. 2. What is workers’ compensation and who is covered by it? Workers compensation is insurance policy will be covered under WorkCover Queensland to protect all employees from injury, illness or disease. The compensation can be monetary and non-monetary compensation such as medical care that related to the injury. The objective of this insurance are to Provide medical treatment and income security to injured workers, Ensure employers meet the costs associated with injuries...
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...o The Daily Ticker o The Exchange o Unexpected Returns o Financially Fit o Just Explain It o Hot Stock Minute • CNBC o Big Data Download o Off the Cuff o Talking Numbers o Latest Headlines • Career & Education • Insurance • Lifestyle • Loans • Real Estate • Retirement • Saving & Spending • Taxes • Glossary • Your Money 101 Top of Form Search for share prices [pic][pic][pic] Bottom of Form [pic] Tip : Use comma (,) to separate multiple quotes. Learn more... [pic]Finance Search Mon, Apr 8, 2013, 3:43pm EDT - US Markets close in 17 mins [pic][pic]Workers Stuck in Disability Stunt Economic Recovery [pic]By Leslie Scism |...
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...FACTS ABOUT HONEYBEES Pollination Agriculture depends greatly on the honeybee for pollination. Honeybees account for 80% of all insect pollination. Without such pollination, we would see a significant decrease in the yield of fruits and vegetables. Pollen Bees collect 66 lbs of pollen per year, per hive. Pollen is the male germ cells produced by all flowering plants for fertilization and plant embryo formation. The Honeybee uses pollen as a food. Pollen is one of the richest and purest natural foods, consisting of up to 35% protein, 10% sugars, carbohydrates, enzymes, minerals, and vitamins A (carotenes), B1 (thiamin), B2 (riboflavin), B3 (nicotinic acid), B5 (panothenic acid), C (ascorbic acid), H (biotin), and R (rutine). Honey Honey is used by the bees for food all year round. There are many types, colors and flavors of honey, depending upon its nectar source. The bees make honey from the nectar they collect from flowering trees and plants. Honey is an easily digestible, pure food. Honey is hydroscopic and has antibacterial qualities. Eating local honey can fend off allergies. Beeswax Secreted from glands, beeswax is used by the honeybee to build honey comb. It is used by humans in drugs, cosmetics, artists' materials, furniture polish and candles. Propolis Collected by honeybees from trees, the sticky resin is mixed with wax to make a sticky glue. The bees use this to seal cracks and repair their hive. It is used by humans as a health aid, and as the basis for fine...
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...Table of Contents Introduction ............................................................................................................................... ................... 1 Overview of the Financial Crisis and the Automotive Industry in 2008 ....................................................... 2 Impact of the Financial Crisis on GM ............................................................................................................ 3 North American Demand .......................................................................................................................... 3 Crude Oil ...............................................................................................................................................3 Product Segment................................................................................................................................... 3 Internal/External Competition .............................................................................................................. 3 North American Supply ............................................................................................................................. 3 Labor Costs............................................................................................................................................ 3 Raw Material (Steel) Costs .......................................................................................................................
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...Managed Care Organizations Managed Care Organizations Renetta Moses Brandon Hicks Cynthia Junious Kga 11/14/2011 Renetta Moses Brandon Hicks Cynthia Junious Kga 11/14/2011 Brandon Hicks HCM240 managed care Brandon Hicks HCM240 managed care According to “National Library of medicine “Managed care is programs or organizations intended to reduce unnecessary health care costs through a variety of mechanisms. There are economic incentives for physicians and patients to select less costly forms of care. Programs for reviewing the medical necessity of specific services; increased beneficiary cost sharing; controls on inpatient admissions and lengths of stay; the establishment of cost-sharing incentives for outpatient surgery; selective contracting with health care providers; and the intensive management of high-cost health care cases. There are many different types of managed care organizations here are few, Health Maintenance Organization, Fee-for-Service, Preferred Provider Organization and Point of Service Plan, with the evolving changing medical field these organizations will change as well. Health Maintenance Organization is the very first form of managed care. In the early 1970 the Health Maintenance Act was passed this led to the rapid growth of Health Maintenance Organization. The act was created for HMO organizations in which physicians, hospitals, and insurance plans are either closely affiliated or in the same organization. If a doctor works...
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...Stress at Work A report prepared for The Work Foundation’s Principal Partners Ricardo Blaug Amy Kenyon Rohit Lekhi Contents Executive Summary Introduction 1. What is stress? 1.1 Defining stress 1. Explaining stress 1.3 Stress and ill-health 2. An epidemic of stress? .1 The extent of stress . The costs of stress .3 The victims of stress .4 The causes of stress 3. Why now? 3.1 Stress, work and contemporary life 3. Stress and happiness 3.3 Stress and social status 4. The sceptics 4.1 Problems of method and measurement 4. Putting stress in perspective 4.3 Therapy culture? 5. Legal and policy contexts 5.1 Stress and the law 5. Stress and public policy 6. Interventions 6.1 What does the evidence say? 6. Focussing on prevention Conclusion Bibliography 4 12 14 14 17 19 25 5 6 8 31 35 35 38 43 47 47 5 58 62 6 68 71 71 79 88 89 Stress at Work List of Tables, Figures and Boxes Table 1: Effects of stress on bodily functions Figure 1: Model of work-related stress Figure : The impact of workplace demands on physiological and psychological performance Figure 3: How stressful is your work environment? Figure 4: Overwork concern in organisations Figure 5: Self-reported Illness accentuated by work Figure 6: Estimated days lost due to self-reported work-related injury or illness Figure 7: Work-related mental ill-health Figure 8: Percentage of organisations where workers identify stress to be the leading hazard of concern by sector Figure 9: Percentage reporting...
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...Introduction The department I chose to study is the customer care department of a wireless carrier located in Michigan. This is a call center environment and the company employs 250+ representatives at this particular location. In the customer care department there are representatives, supervisors, four associate directors and one head director of the overall department. Each supervisor has 12-15 representatives that they must oversee. The duties of each representative consist of retaining customer business by renewing contracts, present data solutions, offer accessories, demonstrate equipment functions and network capability and answer customer billing questions. The supervisors’ job is to monitor daily team results to ensure performance, retention and objective compliance, complete monthly reporting, provide effective feedback, supervise, educate and motivate their team to exceed all performance measures. I have worked for this same wireless carrier for 4 years and I currently work in their financial service department but I have a few close friends who work in the customer care department who don’t be satisfied with their jobs. I found this quite interesting because we all worked for the same company but there seemed to be a huge difference in job satisfaction from department to department. In order to find out what this difference is from our department to theirs I did an hour of side by sides with some of the customer care representatives and gave my friends from the...
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...Statistics and Computer Application - 50 Paper S2: 06 Dynamics of Socio-Political Institutions and Organizations - 50 Paper S2: 07 Concurrent Field work (three days in a week) -50 Total - 350 M.A. in Social Work (Part-I) Preamble: 1. There shall be six theory papers of 50 marks each and field work of 50 marks as paper seventh out of 50 marks, 38 marks shall be devoted to semester paper and 12 marks shall be fixed for class/home assignments. 2. The format of the theory paper shall be the same as it is being following by the university. 3. Evaluation procedure shall be as per university norms. FIRST SEMESTER Paper S1: 01 History and Philosophy of Social Work (50) Unit – I Meaning, objectives and scope of social work; Role and functions of social work – Welfare versus development orientation; Values, Principles and philosophy of social work; Profession- meaning and elements, professional code of ethics, Professionalization of social work, interface between voluntary and professional social work; Emerging ideologies of professional social work in India, historical development of social work education in...
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...Social Science a Medicine 54 (2002) 1255–1266 Health sector reform and public sector health worker motivation: a conceptual framework Lynne Miller Francoa,*, Sara Bennettb, Ruth Kanferc a University Research Co., LLC, Partnerships for Health Reform Project, 4800 Montgomery Lane, Bethesda MD 20814, USA b Abt Associates, Partnerships for Health Reform Project, 4800 Montgomery Lane, Bethesda MD 20814, USA c Georgia Institute of Technology, Atlanta, GA 30332, USA Abstract Motivation in the work context can be defined as an individual’s degree of willingness to exert and maintain an effort towards organizational goals. Health sector performance is critically dependent on worker motivation, with service quality, efficiency, and equity, all directly mediated by workers’ willingness to apply themselves to their tasks. Resource availability and worker competence are essential but not sufficient to ensure desired worker performance. While financial incentives may be important determinants of worker motivation, they alone cannot and have not resolved all worker motivation problems. Worker motivation is a complex process and crosses many disciplinary boundaries, including economics, psychology, organizational development, human resource management, and sociology. This paper discusses the many layers of influences upon health worker motivation: the internal individual-level determinants, determinants that operate at organizational (work context) level, and determinants stemming from interactions...
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