Research Business research process involves the study of all aspects of the company and then that information will be used to make business decisions. This requires several steps to help the company achieve its goals, and evaluating its strengths and weaknesses to solve or to avoid problems. The research process also helps to have a clearer and updated idea of their industry (Suttle, 2014). The preposition is that airlines with more satisfied customers will have more passengers. This process will lead
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INTRODUCTION 1.1 ABOUT THE INDUSTRY The geotextile industry is gaining importance due to rapid infrastructural development taking place on a global level. There are a large number of projects which are being developed currently with the emerging economy. The countries like China, India, and various other Asian economies are considered to be the growing markets for the geotextile industry. The Asian market dominates the global textile industry and is expected to be the highest among all the regions
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IMPACT OF BRAND SWITCHING, BRAND CREDIBILITY, CUSTOMER SATISFACTION AND SERVICE QUALITY ON BRAND LOYALTY Idrees Akbar, waheed Naseer, Shoaib Ahmed Amin , Abdul Muqtadir , Hafsa Zia, Urooj Shafique Department of Management Sciences, the Islamia University of Bahawalpur Pakistan, Abstract: To be a leading company, it is a massive task to build brand loyalty. Brand is the only word that differentiates the goods and services from the other ones. Therefore the dominated companies spend a lot
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QUALITY, PERCEIVED VALUE, SATISFACTION AND REVISIT INTENTION IN HOTEL INDUSTRY Muhammad Ahmad Raza Service Quality Coordinator NetSole Technologies Ahmad Nabeel Siddiquei Lecturer/Student Advisor, Air University Multan Campus, Pakistan Prof. Dr. Hayat M. Awan Campus Director Air University Multan Campus Khurram Bukhari Lecturer Bahauddin Zakariya University Abstract The work is considered to find the relationship between service quality, perceived value and customer satisfaction and repurchase intentions
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position in the customers‟ mind that whenever they heard the name of Bata, a footwear with high quality comes into their mind. Bata has been serving its customers with wide assortments of products for about five decades and doing it successfully. It is very difficult to identify the customers‟ class of Bata Shoe Company. Bata touches almost every social class possible. Bata meets the footwear demands of the higher class and lower class simultaneously. However to stay closer to the customers, Bata shoe
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INTRODUCTION Customer satisfaction refers to a measure or degree of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is one of the most essential elements of customer retention, customer loyalty, and product repurchase. The art and science of customer satisfaction involves strategically focusing on creating and reinforcing pleasurable experiences. It’s a well-known fact that no business can exist without customers. In the business of website
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An INTERNSHIP REPORT On [pic][pic] [A Case Study on GANDARIA CORPORATE Branch, Dhaka] Supervised To Shah Ridwan Chowdhury Lecturer Department of Management Studies Jagannath University, Dhaka. Submitted By: Md.Emam Uddin Roll: 090202106, Reg:122905 Section: B, session:2009-10 Department of Management Studies Jagannath University, Dhaka. Jagannath University, Dhaka Date of Submission: 30-06-2013 Table of Content |Chapter |Title
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Agent Performance and Customer Satisfaction Abstract To fulfill its mission, Extension must develop programs that are relevant and high quality, and improve the lives of clients. Customer satisfaction surveys are used in Florida to collect data about these attributes. It is also important to understand how employee performance affects customer satisfaction. Our findings show that customer satisfaction was not significantly influenced by agent performance and that Florida Cooperative Extension benefits
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Management Customer value anticipation, customer satisfaction and loyalty: An empirical examination Daniel J. Flint a,⁎, Christopher P. Blocker b, Philip J. Boutin Jr. a a b The University of Tennessee, Knoxville, TN, USA Baylor University, Waco, TX, USA a r t i c l e i n f o Article history: Received 22 October 2009 Received in revised form 30 January 2010 Accepted 27 May 2010 Available online 31 July 2010 Keywords: Customer value anticipation Service dominant logic Customer loyalty
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Chapter one Rational of the study In the sophisticated digital age, the importance of the development of debit card sector is under description for the rapid economic development of the country. It is precondition to have well improved transaction for the rapid development of a country. The debit card is one of the vital and important parts of the bank sector. Basically the economic development of the country depends on the development of trade and commerce of the country. On the other hand the
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