Question 1 The UPS Smart Label is a computer-generated shipping label, in which the barcode is one of the important elements. We can create it by our own person computer. Because the barcode contains data imported directly from your system so smart-label packages pass through UPS systems at top speed, we can benefit its role - the increased reliability, improved transit time and access to value-added services reserved for packages with UPS Smart Labels Question 2 Step 1: The customer main
Words: 417 - Pages: 2
CASE STUDY UPS GLOBAL OPERATIONS WITH THE DIAD 21.05.2014 Questions 1: List the various ways that DIAD improves customer service. UPS, that is, United Parcel Service, was started in the year 1907 and expanded in the year 1930s. Today a multi-billion dollar investment in the technology drove the growth of UPS over the last twenty five years beginning in 1990. This investment enabled the development of the DIAD (Delivery Information Acquisition Device). DIAD is a key element in UPS business technology
Words: 935 - Pages: 4
1. List the various ways that DIAD (Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: * Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) * Fast delivery and on time * Accountability and Reliable – Efficient tracking * Efficient and Reduction of data entry error * Availability information and immediate Response – Scanning the package and all information
Words: 844 - Pages: 4
1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right
Words: 318 - Pages: 2
UPS Global Operations with the DIAD IV Delivering the best customer service means more than timely(即時的) pickup(取貨) and delivery(送貨). Our customers need the most current(最當前的) and accurate(準確的) package tracking(行蹤) information possible. To ensure that UPS develop(發展) the Delivery Information Acquisition(取得) Device, the DIAD. In 1991, UPS revolutionize(徹底改革) the package delivery business when it developed(發展) and deployed(展開) the first DIAD, more than a decade(十年) later, UPS continues its pioneering(開闢)
Words: 535 - Pages: 3
1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right
Words: 471 - Pages: 2
Caso de Ups 1. ¿Cuáles son UPS "etiquetas inteligentes?" ¿Qué papel juegan en las operaciones de UPS? El UPS Smart Label es una etiqueta de envío generado por computadora que se puede crear mediante el ordenador. El elemento clave de la etiqueta inteligente es el código de barras y la misma información en el código de barras proporciona la confiabilidad a los clientes ya que como el código de barras contiene datos desde el sistema de clientes. Así que ahora cada vez que el paquete se escaneará
Words: 499 - Pages: 2
information technology infrastructure at United Parcel Service (UPS) begins with a general overview of the company’s information technology (IT) environment to establish awareness of the size and complexity of this corporation. It includes a macro-level breakdown of the technology infrastructure of UPS ranging from the data centers to the PCs currently in operation. The study also more closely analyzes the software and database structure of UPS along with an analysis of the company’s E-commerce activities
Words: 3557 - Pages: 15
1. List the various ways that DIAD(Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: * Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) * Fast delivery and on time * Accountability and Reliable – Efficient tracking * Efficient and Reduction of data entry error * Availability information and immediate Response – Scanning the package and all information
Words: 807 - Pages: 4
1. List the various ways the DIAD improves customer service? 1. Connect the drivers to UPS Central systems for tracking and delivery. 2. First to used mobile wireless technology for daily operations. 3. Can capture automatically customer’s signatures. 4. Time card information. 5. Truck adapter port to connect the DIAD using wireless cell phone to transmitting package information to UPS network. 6. UPS central and customer monitor and tracking their packages throughout the delivery process.
Words: 752 - Pages: 4
