...AB299: Final Project Section 1 July 16, 2013 Amanda Bender Executive Summary Tim’s Coffee Shoppe is located in Sunnydale, Illinois. Sunnydale is a mid-sized city with a busy business district and a large university and Tim’s is located smack dab in the middle of all the traffic. Tim’s Coffee Shoppe is in need of some much needed improvements and needs things to run more smoothly. Some of Tim’s problems were customer satisfaction, employee loyalty and marketing. The following pages have a detailed review of what Tim needs to become more successful. One of the most important things Tim needs to accomplish is a makeover of his human resource program to address employee training, thus creating better customer service as well as expanding the types of marketing he utilizes. If he follows suggestions he would have the opportunity to obtain his long term goals such as * To double revenue by the end of the current fiscal year. * To receive at least 95 percent positive customer feedback regarding the service we provide. Regulations and Management Summary The attempt is to suggest to Tim’s Coffee Shoppe’s areas of weaknesses where subtle improvement to business strategies which can bring in the much desired and needed revenues and increase customer traffic. It is also an attempt to provide cost effective products through a change in supply and logistics for Tim’s Coffee Shoppe. The market segmentation is also to be altered to expand his customer base....
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...AB299: Final Project Section # 01 07/09/2011 Executive Summary This section provides an overview of your findings. This section should be no more than half a page at the most but a paragraph that is about 6-8 sentences is about the right length. This summarizes everything you wrote about in your report. This is also the conclusion for your report. If a business person didn’t have time to read an entire report or business plan, the Executive Summary should be the overview of the information. Tim’s coffee shop has the potential of being a very profitable business. This business has a great location and a large pool of good employees. In order to get the business to operate at its full potential, the owner, Tim needs to change several aspects of the business. The first thing that needs to be addressed is his lack of strong managerial skills. Secondly, the HR practices of Tim’s Coffee shop needs to be changed, because they do not support the managers and supervisors at their job. Next, marketing needs to be done on a larger and more aggressive level. This aggressive marketing will be useful when competing with Queequeg’s. Lastly, the finances of the business can be improved by careful planning. If Tim cuts down on the business costs without affecting quality then his profit would increase. Regulations and Management Summary: Provide a detailed summary of what you observed in regulations and management area of the business...
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...Tim’s Coffee Shoppe: Vision statement and Mission Statement Sherry Henryhand Kaplan University AB299: Associate Capstone Management Paul Biersack August 10, 2013 The difference between the vision statement and the mission statement is pretty much clear. The vision statement basically describes the organization as it would appear in the future successful state. So if the organization was to provide all of the strategic goals for the business and what they are trying to achieve in the next 10 years (SHRM: Society for Human Resource Management, Leading People, and Leasing Organization. Mission & Vision Statements: What is the difference between mission, vision and value statements? Retrieved, 2013). The mission statement basically explains the company’s or the (department’s) reason to existence. Mainly they describe the company or the (department), in what it mainly does and very much likely its overall of intention. Basically this mission statement mainly supports the vision and it also serves to pretty much communicate in purpose and also give directions to employees, customers, vendors, and mainly stakeholders on top of that (SHRM: Society for Human Resource Management, Leading People, and Leasing Organization. Mission & Vision Statements: What is the difference between mission, vision and value statements? Retrieved, 2013). So very much likely this mission can basically change to mainly reflect on a company’s or the (department’s) priorities and also the...
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...Unit 7 Assignment Justin Sinko AB299: Associates Capstone in Management Prof: David J Young 6/30/13 The world’s top country for producing coffee beans is Brazil. I choose them because why not get coffee beans from the world best coffee bean country. The country has held this position for over 150 years of being the top producer of coffee beans. Coffee plantations cover almost 10,000 sq mi of land. They harvest these beans in the southern part of the country where it is ideal for growing the beans. Brazil started growing coffee beans at the start of the 18th century and became the top producer. Brazil provides 80% of the world’s coffee today. The economical advantages to working with a company from Brazil are that the entire product that is unprocessed is duty free to the United States with an agreement. This helps bring the cost down when purchasing the coffee beans. Since coffee is the second imported commodity behind oil in the United States it makes it more important to get the coffee beans from Brazil who produces the finest and riches coffee in the world. Also you will never need to worry about shortages since this country produces Brazil coffee vendors must follow the fair trade act in order to produce coffee beans to be sold in the United States. This means they grow the coffee beans organic or semi organic without using harmful chemicals. There will be a market advantage by dulvaging in the Brazil coffee beans because they grow the most coffee so you will...
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...Tim’s Coffee Shoppe AB299: Associates Capstone in Management May 14, 2014 I believe that the coffee shop should get their beans from Brazil. Brazil is a coffee giant producing over 40 percent of the world's coffee! Most of this is lower grade Arabica and even lower grade robusta, but there are some special Brazilian coffees out there. The other is that there are some very good Brazilian coffees. A great high quality Brazil is soft, nutty, low acid, with nice bittersweet chocolate tastes. A good Brazil can add a lot to espresso blends, and is great straight. The coffee plant can tolerate low temperatures, but not frost. Milder frosts, called "white frosts", kill the flowers that grow into the harvested cherries, but new flowers are regrown by the tree the next season. White frosts only affect the following year's harvest, but more severe frosts, "black frosts", kill the entire tree and have more long-term consequences. Brazil wants to boost exports of roasted blends, while reducing the sale of green beans and start importing coffee from countries such as Colombia to blend with its own beans, Trade Minister Fernando Pimentel said. The vast majority of coffee farms in Brazil are less than ten hectares in size. According to the Diagnóstico da Cafeicultura em Minas Gerais, 71% of farms are less than 10 hectares, 25% of farms had less than 50 hectares, and only 4% of farms were larger than 50 hectares. Brazil is the world's largest coffee producer and produces around 25% of...
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...HR Technology and Leadership AB299 Associates Capstone Ann Pomerleau HR Technology and Leadership The technology that is used in human resource management can help make things easier for not only the HR department but everyone in that organization. But before any new technology is purchased and set into play, it is very important for the organization to do their research on the product. They shouldn’t be purchasing technology just because it is the newest and greatest, they need to make sure they are putting their money into something that will help the company in the long run by making the organization run smoother. They need to make sure it is something that is definitely needed and whether it will help improve the management of their resources. Biometric hand scanner system is a biometric machine that can scan an employee’s hand and that will clock the in and out for their shifts. It verifies the employee’s identity in seconds by taking a 3-D reading of the size and shape of the employee’s hand. This hand scanner will not only save the company money, but it is also cost efficient because it will cut down on fraud and the use of the “buddy system.” It will make it impossible for other employees to clock in their co-worker friends that might be running a little behind that day, or clock them out at the end of their shift if a co-worker friend would like to leave a little early one day. HR can benefit greatly by the hand scanner because it will help them with calculating...
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...Impacts to the Profit and Loss Statement AB299-02 Associates Capstone in Management January 21, 2013 As we can see, Tim’s Coffee Shoppe is one of the more successful businesses in town; being located near the local university gives Tim a great customer base. Tim’s Coffee Shoppe seems to acquire most of its business from the college students along with the people who work in the area. Once we begin to take a look at Tim’s income statement, greatest expense is the supplies for the coffee shop. Since there are new businesses that are moving in and around town, it is safe to say that Tim’s business will probably pick up. If his business picks up then Tim’s income will increase. But there is a price to pay with the increase in his income; there will be an increase in his expenses. We can see that Tim’s highest expense is his supplies, so this also means he will have to put out more money to increase his supply of supplies. It seems the second highest expense was salaries. Being that Tim will be gaining more business, he’s going to need more manpower to help serve the customers that will be coming in. This means Tim will have to pay more employees and in turn, his salary expense will increase. As expected, taxes, rent, depreciation, leasing, insurance and interest follow. In the year 2008, Tim’s Coffee Shoppe earned $400,527 while his total expenses were $326,016. This leaves Tim with a net income of $74,511. So the question is asked, will Tim’s business grow and increase...
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...Management Responsibilities By Tata Rogers AB299 Kaplan University Hal Kingsley November 20, 2012 Managers tend to one of two basic problem-solving styles: systematic or intuitive. Systematic thinkers are logical and rational. They prefer narrow and focused problems, step by step processes, rules to be followed, and computer programs that grind to a recommendation. Intuitive thinkers are more comfortable with solutions that just "came to" them. Compared with systematic thinkers, for the intuitive thinker, data are less important, complexity is less bothersome, changing external and internal environments are expected rather than assumed away, and being more or less right is more important than being precisely wrong. (Erven, n.d.) Management is accomplished through four functions of management: planning, organizing, leading, and controlling. Organizing is the management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals. Leading is the management function that involves the manager's efforts to stimulate high performance by employees. Controlling is the management function of monitoring progress and making needed changes. The four functions of management, in a day care facility, the four functions of management are applied and utilized. The first function is planning. In this function, you are setting goals, objectives and then schedule the steps to achieve the goals in a certain time. Then...
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...Unit 6: Impact to the Profit and Loss Statement Eugenio Fernandez Cruzado Kaplan University AB299-37WCBOL Impact to the Profit and Loss Statement Tim’s Coffee Shoppe has been very successful lately with the local businesses around the shop and the large university. Tim seems to get most of his business from college students and people working in the downtown area. In Tim’s income statement, it shows that his highest expense is supplies for the coffee shop. His second highest expense is salaries. Then next are taxes, rent, depreciation, lease, insurance and interest in that following order. Tim’s Coffee Shoppe earned $400,527 in 2008 and his total expense were $326,016, which leaves him with a net income of $74,511. So if there are local businesses moving in around Tim’s Coffee Shoppe, will his business increase and what does this mean for his expenses, income and so forth? Granted, Tim’s business will pick up greatly with new businesses moving into the area. Therefore, Tim will probably earn more income, yet this means more expenses. We learned that Tim’s highest expense is supplies. If Tim gains more business, this means he will need more supplies and in return, spend more money on supplies. The second highest expense was salaries. If Tim gains more business, he may need to hire more employees to keep up with his growing business. This means Tim will have to pay more employees and this means his salaries expense will increase as well. Tim’s business...
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...Amy Belanger AB299 Unit 4 Assignment 7/23/2014 Factor | | Tim’s Coffee Shoppe | Competitor 1 Dunkin Donuts | Competitor 2 Star Bucks | | | Score | Comments | Score | Comments | Score | Comments | Quality | | 1 | | 3 | | 3 | | Location | | 2 | | 1 | | 3 | | Brand Recognition | | 3 | | 2 | | 3 | | Profitability | | 2 | | 3 | | 2 | | Product | | 1 | | 2 | | 3 | | Staff | | 1 | | 3 | | 2 | | Total | | 10 | | 14 | | 16 | | As you can see Tim’s shop has the lowest score between the two other competitors. Some of the advice I would give Tim is that for the three lower score that are a weakness for the business would be the quality, product, and staff. For the quality of the business to make it better for business I would want to make some upgrades to certain products like the computer for starter. Then the next would be getting a credit card machine. Not everyone carries cash anymore. Plus being so close to the college give him a better advantage to have more college student came in an purchase items knowing that Tim’s excepts credit cards or debits. The product aspect of the business would be the variety of foods he offers. If the menu was larger or offered different products than other in the area he would probably get different kinds of customers as well. Like when he wants to try the quiches out in the store. This would attract an older type of crowd. This would make the product aspect go up in the business. ...
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...Tommy Doyle Unit 7 assignment Essay Associates Capstone in Management AB299 The country I have chosen to buy coffee from would be Mexico, although Brazil is said to be the largest producer of coffee beans in the world, Mexico is the largest provider of coffee beans to the United States and is also much less expensive than Brazil’s coffee beans. Mexico produces many different types of coffee beans and will potentially sell over 5 million bags of coffee in the year 2014 (Coffee origins.com). I have chosen Mexico because since 1870 they have come a long way with environmental standards and also their trade policies when it comes to exporting goods. In 2013, Mexico was the U. S. largest source of imports (of coffee products) and has many opportunities for growth for companies that want to do business in this country (www.coffeeresearch.org). The Mexican Coffee Company located in Long land Farm in Chipping Campden U.K, would be the company I would use to get my coffee imported from. In 2000, the Mexican Coffee Company acquired 100 Local Growing plantations in Mexico which allowed them to lower their Prices per 60 kilo bags of coffee by 1.10$ which transferred directly to the consumer. This is the company I would chose do to the fact that they took a chance as well in the coffee market in Mexico and it paid off. This company knows what it takes to be successful and if you build a good relationship with them they could pass on tips to us for selling and promoting the coffee...
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...Brazil a Global Supplier of Coffee Unit 7 Assignment AB299-02 October 11, 2011 The economic advantage of working with a vendor from Brazil is that it is one of the leading countries in the world for production and exporting of a variety of agricultural products and is the largest exporter of coffee, juices, sugar, and alcohol (Invest in Brazil, 2011). Brazilian Coffee beans are used as the base for the espresso blends. Brazil is the world’s top manufacturer of Arabica coffee, supplying over one third of world production (world barista, 2011). As South America's economic and industrial focal point, Brazil is home to well-established, cutting edge advertising agencies, with high standards and levels of resourcefulness (Overseas Digest, 2011). Coffee Cabanas is the perfect supplier because their roots can be traced back to Queen Isabel and the abolishment of slavery when the ports were opened for new immigrants. Since then, the skill of growing and roasting coffee has become an intricate part of the Coffee Cabana family and has been passed down from generation to generation (Coffee Cabana, 2011). Coffee Cabana selects beans from the Cerrado region of Brazil. The Cerrado region’s soil is consistent and the winter weather is always mild and dry during harvest season. Due to the reliability of the weather, the beans ripen all at once and are harvested on top of tarps, so that the beans never touch the soil once ripened. Coffee Cabana works directly with their farmers and the...
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...Brazil’s Coffee Bean Business Valafontae Simmons Kaplan University Associates in Capstone in Management AB299-02 Professor: David J. Young December 30, 2014 Introduction Paragraph I. a. What are the economic advantages of dealing with a vendor from this country? b. Does the country have environmental laws that align with those of our country? What are they? c. Will there be a marketing advantage by divulging the source of the coffee beans? Why or why not? d. Will sourcing the beans from the supplier you choose affect Tim’s bottom-line or not? Brazil would be a good coffee bean producing country for Tim’s Coffee Shoppe to look into; being that it is the largest coffee producing country in the world. (Institute., 2001-2006) According to Institute in 2001-2006,“Coffee was introduced in Brazil by Francisco de Mello Palheta in 1727 from Cayenne, French Guiana. Today, Brazil is the world's largest coffee producer and is becoming a significant player in the specialty coffee industry.” Today, Brazil coffee beans are not only used for coffee blending; Now that they are not pre-blended for us we can roast them properly to amplify their diverse characteristics. (Institute., 2001-2006)Afterwards, if desired, we can blend the roasted coffees together to achieve a richer, bolder, and smoother espresso blend. (Institute....
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...Employee's Tasks and Responsibilities Kenneth Wilson Kaplan University AB299: Associates Capstone in Management Prof: Vickie Palzewicz 5/29/12 The question “What is a mangers responsibility?” is a extremely hard question to answer in general. There are so many different responsibilities a manger has to handle. Recruiting employees for the store is the manager’s prime responsibility. He not only has to hire the right candidates for the store but also train and guide them for their overall progression. He also must ensure that all the employees contribute to their level best for the efficient operation of the store. He must act as a strong leader and stand by his team at the hour of any crisis. It is his duty to explain to his team members with any other newly launched store software. It is his responsibility to delegate other responsibilities to his subordinates according to their specializations and bring the best out of them. Tim’s Responsibilities must align with every manager general responsibilities Tim must motivate his team members often. He has to make sure the store is meeting the targets and earning profits. He is responsible for the smooth and effective functioning of the operation. He is responsible for maintaining the overall image of the store as well. He must ensure that his operation meets the expectations of the customers and lives up to its predefined brand image. He must ensure: The store is kept clean, properly stocked and products do not fall off...
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...AB299: Unit 2 Section # 01 10/03/2014 | | | | | |Factor |Tim’s Coffee Shoppe |The Black Dog Cafe |All Saints Cafe | | |Score |Comments |Score |Comments |Score |Comments | |Quality |1 | |4 | |4 | | |Location |2 | |2 | |3 | | |Brand Recognition |3 | |4 | |2 | | |Profitability |2 | |2 | |2 | | |Product |1 | |1 | |2 | | |Staff |1 | |2 | |4 | | Total |10 | |15 | |19 | | | Comments regarding The Black Dog Café: Quality: Products offered are made with materials from independent suppliers rather than large chain stores. When possible, the supplies come...
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