...Undercover Boss Labor and Management Relations NAME GOES HERE COLLEGE GOES HERE Abstract This paper discusses labor and management issues that were addressed by Cinnabon employees on the show Undercover Boss. The layout of the paper will cover the summary of labor and management issues, and conclude with a recommendation that is derived from the compiled resources. Finally, the recommendation will be a compilation of data with a separate recommendation on how management and the labor force can work better with each other. Management Issues As McGlothlin (2014, p. 125) noted, In Good Company: Corporate Personhood, Labor, and the Management of Affect in Undercover Boss, corporations more times than not don’t take the time to interact with their employees to see what’s working and what’s not. Interacting with your employees helps uncover draconic policies that prevent an employee from wanting to succeed. Cinnabon suffers from the inability to make its own decisions because it is owned by the Roark Capital Group which has its own corporate structure. Labor Issues Three employees had to work with the undercover boss, Cole, to figure out labor issues within the work force. The first employee worked as a cashier at a Cinnabon franchise, the second employee worked as a machine operator at a Cream of Wheat factory that produces a Cinnabon-flavored product, and the last employee worked as a coffee hostess at a Cinnabon kiosk located within a large gas station (McGlothlin...
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...Job Analysis and Job Descriptions HRM 530 Strategic Human Resource Management April 30, 2015 Write a two-three (2-3) page paper in which you: 1. Compare two (2) job positions from the episode and perform a job analysis of each position. The reality television show, Undercover Boss, shows an upper-management employee at a major company who chooses to go undercover as an entry-level worker to reveal problems within the business. I watched an episode filmed at a Popeye’s Fried Chicken fast-food restaurant franchise. I will compare and do a job analysis for the two positions highlighted in the show, that of Chief Talent Officer Lynn Zapone and of janitorial worker, Douglas. The main responsibilities of a Chief Talent Officer are to acquire, develop and retain a business’ talent, i.e. employees. Ms. Zapone’s job focus during this show centered on employee retention. She reports directly to executive leadership at Popeye’s, mainly the Chief Executive Officer (CEO). She strongly believes that happy team members deliver positive experiences to customers. Those same customers repeatedly come back to the restaurant, and that translates into profits for Popeye’s. Her position is leadership and strategic-planning focused. On the other hand, Douglas’ job is completely manual. It is to keep the interior and exterior of the restaurant clean. His position is very straightforward and uncomplicated. He reports to the manager of the restaurant franchise location (Popeye’s, 2012)...
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...Assignment 1: Reality or Hunger For Fame Reality Television: Consequences of Reality T.V on Society Reality television has become increasingly more popular and appears to be taking over the entertainment business. Psychologist Lawrence Rubin seems to think it all goes back to Aristotle and “The notion of being drawn to drama and tragedy” (Kinon, 2009). The viewer receives a false sense of “real life” and disconnects from their own “real life” by diving into someone else's. The effects that these television shows have on society as a whole can be positive or negative, depending on the message the show depicts. Shows such as “Jersey Shore”, “16 and Pregnant”, and “Dr. 90210” are a huge success to MTV, but could be considered detrimental to society by painting distorted pictures of reality in the viewer’s mind. Shows including “Extreme Home Makeover”, “Undercover Boss”, and “American Idol” can be considered to have a positive affect on society. These programs report the positive stories of the average, everyday person, inspiring the viewer. These shows reward well-mannered people doing amazing things around their community rather than rewarding poor behavior that is unacceptable to the everyday norms of our society. This discussion will convey the negative effects of reality television programs as well as the positive effects these programs have on society as a whole. We will also examine the steps marketers can do to take advantage of the high ratings of these reality...
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...Olympia Lewis 11-02-2014 Professor Kenneth Lewis HRM 530 As CEO of Donatos Pizza, I am going to compare 2 positions from Undercover- Boss season 5 episodes 3 and perform a job analysis of each position. Also, I will describe my method of collecting the information for the job analysis, create a job description from the job analysis. Lastly, I would justify my belief that the job analysis and job description are in compliance with state and federal regulations. My name is Olympia Payne Lewis, CEO of Donato Pizza, a family owned business that’s been operating for over 50 years. Donato pizzas vision is “To give a good thing”, and our Motto is to “Treat others the way you want to be treated” Our brand was so good that McDonalds bought our brand as a subsidiary. Today, I decided to link up with a reality show called Undercover Boss to see exactly how our brand is being represented by our employees. In this episode, I went undercover as a geeky like worker named Cathy. The purposes of my assignments are to see what level of customer service each employee offers to customers, to see if employees are doing their assigned job descriptions, and to find out if any employees are breaking rules or representing the brand in a inappropriate manner. I went to 4 locations to see how things were running. I am going to critique the following positions that I encountered; Delivery driver, & The Cashier. JOB POSITIONS Day 1 Delivery Driver- is responsible...
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...After watching the Cineplex Undercover Boss episode in which Ellis Jacob the CEO of Cineplex goes undercover as an employee to see the operations at the theatres, I can stat that Cineplex does view its company as an upside-down pyramid (management pyramid), and that Cineplex believes the frontline workers are the most valuable they have. Firstly, this episode showed why having good operating workers is very important. In the show there was an angry customer and the employee handled the situation very well. If the employee didn’t care about the customer, the customer would have left angrily. So now, with the internet connecting so many people an angry customer could easily write a bad review and it would damage a company’s reputation. But,...
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...1. I believe it’s important for HR to be a strategic partner for a business because HR recruits qualified employees, offer training to promote retention and engage with bosses and employees regarding many concerns. This day and age it’s important to hire employees with the correct requirements needed for their job. These requirements need to be in line with the current business activities so the company can improve business and grow its capacity. Employees who’ve been with the company for a long time need to be challenged and that could include upgrade training or new skills related to production work. This can help the flow of new work place ideas and keeps motivation growing at the employee level. Having a two way street of communication is important in this digital age. Employees need to feel they can approach HR about concerns and bosses need to ensure that their policies and guidance are being enforced. HR implementation is important because they’re the strategic planner that helps a company run smoothly and achieve set goals by proper management. 2. Employees derive many benefits from this arrangement by knowing that their HR is in a strategic business role. They ensure that all skills, human abilities and any knowledge are made known to leadership and that it’s driven to implementation. Employees would know that their retention and develop are important and necessary for the company to have team players. Development and direct employee communication would be one...
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...From the Undercover Boss reality show, I chose Vivint Solar, one of the episodes that was aired on the show. Compare two (2) job positions from the episode and perform a job analysis of each position. From the Undercover Boss series, Vivint Solar, there are two positions that have being highlighted in the show. The two position Monitoring Representative and Warehouse Inventory Lead respectively. I see the two positions as being the core of the success of Vivint Solar. Both positions require team work as they complement one another in offering continuous support to customers as well as quality clientele service. The sole responsibility of the Monitoring Representative is to make sure that the clientele are well taken care of especially when faced with any alarm or emergencies during there stay at Vivint Solar. More so, this position heavily relies on provision of continuous technical customer support being offered to vivint clients. The Monitoring Representative requires one to be is vested with the responsibility to answers, responds and follows up on issues pertaining to any alarms or emergency activities. The need to be conversant by handling the telephone boards as well as the alarm systems. On the other hand, a Warehouse Inventory Lead main responsibility is to always make sure that the warehouse is continuously stocked with the essential equipments and participating in activities that involve receiving, shipping and issuing of essential equipments as needed by the client...
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...toward one another and toward the organization as a whole, and its effect on the organization’s functioning and performance. The Movie “Under Cover Boss” Baja fresh episode: CBS TV series “Undercover Boss” squarely takes on the workforce reframe, “Executives don’t know what really goes on around here”, and follows executives as they assume front line jobs in their own companies to experience the good, bad and ugly of the day-to-day activities within their companies. This serves as a valuable, first-hand reminder for the executives of how difficult certain jobs are, how hard their people work, and how silly or unfair some of their company's rules can be. In the episode 20 of season 2, David Kim, previously an ordinary restaurant worker and now CEO of Baja Fresh, enters into few outlets of Baja Fresh as a reality show contestant to get the real feel of the field work. This exciting and sometimes really emotional experience reveals the hard work and innovative ways employees are commissioning to keep the sales volume steady despite recession. He learns that many noble and honourable people have been working in his chain and marvels at how physically demanding and mentally exhausting some of the work is. He comes to know how hard and fast the employees have to work to keep customers satisfied and how delays can affect the business and outlet’s reputation. He comes across a very energetic manager who has been central to the turnaround of one Baja Fresh outlets due to his engaging...
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...regularly spend time with workers? How would knowing top executives routinely interact with line employees affect your attitudes toward the organization? As an employee I would definitely appreciate the act of my supervisor that often spending time with us employees. This gives an opportunity to the employee to interact with the top management and will also help the employees to follow the daily activities towards the organizational goals. Knowing that top executives routinely interact with line employees will have positive impact on the attitude of the employees towards the organization. This interaction will be perceived as a channel for mutually exchanging information and working towards the common organizational goals. 3. What ways can executives and other organizational leaders learn about day-to-day business operations besides going “undercover”? Having a very open relationship with each employee is the best way to have any type of relationship. Being straightforward with workload and expectations makes lives of everyone and the organization itself very easy and realistic. 4. Are they any dangers in the use of a management by walking around strategy? Could this strategy lead employees to feel they are being spied on? What action on the part of managers might minimize these concerns. The dangers of MBWA...
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...A Critical Review of ‘Park Resort’ Case Study Relating To Motivations of Employees Performance Introduction Motivation in work place is important since it is one of the key roles play in productivity growth, achieving goals and business objectivity (Stanton 1983; Vempati 2013) as well as a sign of successful organization (Huczynski and Buchanan 2013). When employees are highly motivated, they will put more effort on the job and enhance their productivity and the quality of their performance (Chiang and Jang 2008). This work is aimed to critically review the ‘Park Resorts’ case relating to motivation aspect of employee and the management’s insight. Both hotel employees and the management acknowledge the importance of employee motivation (Chiang and Jang 2008). This case presents critical learning points on what motivates and drives employee of Park Resort from various motivation theory, namely McGregor’s Theory X and Theory Y, Maslow’s Pyramids of Needs and Amabile & Kramer’s inner work theory, and how does the company sees the importance of such motivation for its benefit. ‘Park Resort’ Case In order to know what is happening in his business, Andy Edge – Marketing Director of Park Resorts – going undercover for a 10-day period in 2 resorts of the group. During his stay, he was joining cleaning departments. He found that there was different performance of the cleaning staffs at the two resorts. The staffs in the first resort were not enthusiast, complaining their...
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...over 500 employees through 90 and counting franchise stores and two original stores owned by Gigi Butler herself. Gigi’s directive leadership style, her attitude of not giving up and her talent to brand her business model to not favor anyone else’s has made her a standout and given her the ability to corner the cupcake market. 21st Century Leadership Gigi Butler is a proven leader. At the young age of 15, Gigi knew she didn’t want to work for anyone else. She wanted to follow in her father’s footsteps and have complete ownership of her business. This plan led her to open her own cleaning company. Her life’s dream was to become a famous country singer and the best way to support that dream was her cleaning business. She packed up everything and moved to Tennessee where she thought her dreams could definitely become a reality. Fast forward 10 years and she’s stuck in the same place. She gets a phone call from her brother with an idea about a cupcake shop and she takes it from there. Little did she know what was in store for her. Gigi took a risk and made the game changing move to open her own cupcake business. At the age of 30, she left her cleaning business and singing career lurking in the shadows. In order to be successful and effectively manage this much business, leadership skills have to come into play. Gigi’s ability to let the employees and franchisees know what is expected from them, set standards and work ethics to...
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...Big Bison Resort D**** N******* N****** College Submitted in class and online BUA 260 Principles of Management March 26, 2015 Spring Semester 2015 Address: ******************* N******, SC, 29*** Email: ****************** Instructor ******* Parks Abstract: 1. The Big Bison Resort is part of a huge chain of water parks, indoor, that have well trained and enthusiastic employees that care about their jobs. The CEO of Big Bison Resorts is Janette Briggs, she has been given the chance to go on a television show that will disguise her and give her the opportunity to physically interact with the employees without the tag, “CEO”. Concluding her two weeks on the television show being an undercover boss and gaining crucial and vital information that will allow her to give aspects to the business that were never approached or thought of. Information was gathered by Frank Schuman, Vice-President of Big Bison, over many years trying to pin point the right and most evident way of motivating the employees and that was with the employee of the month award. The winner would receive a plaque representing their name and month they achieved their goals and the companies goals. It will also give them a special parking pass for work to give an extra reward to make it even more willing to win. Janette goes back over her information gathered will undercover and decides to demolish the employee of the month award and focus on the employees together such as premium parking...
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...Understanding Business Research Terms and Concepts: Part 2 Which type of research design— exploratory, descriptive, or causal—is appropriate for the following examples? Explain why. • The goal of this research is to discover the real nature of the problem and to suggest new possible solutions or new ideas. Exploratory- Find possible solutions, discard any options that don’t show possibilities of having a positive outcome. Establish this list of possible solutions, in preparation for testing without taking that next step of obtaining a proof. • A food manufacturer wants to know the demographics of people who purchase organic foods. Descriptive- To obtain a description of the type of people who like certain foods and the reasons behind their preferences. • A firm is considering hiring American celebrity Paris Hilton to endorse its products. Casual- This is the type of research that looks to see specific results caused by the use of certain promoting type efforts to get a cause and effect result. • British Airways would like to test in-flight Internet services on one of its regular flights from New York to Tokyo. The company charges $30 one week and $15 the next week. Casual- This is another example of cause and effect, what effects result based on the cause of what they are charging as a test base. • This type of study attempts to discover answers to the following questions: who, what, when, where, or how much. Descriptive- This type of method might be...
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...Job Analysis/Job Description Latoya Roberts Dr. Jennifer Young Strayer University HRM530: Strategic Human Resource Management October 31, 2015 Job Positions/Job Analysis The 17 billion dollar franchise model company that most know as 7-Eleven is 82 years old, operating over 36,000 convenience stores across the US with a mission to be better. (Undercover Boss-7 Eleven, 2014). This enterprise offers thousands of different job positions that permits the organization to have continued success. Most organizations perform a job analysis to guarantee that the selection procedures they utilize to choose between job applicants are effective but defensible and measure knowledge, skills, abilities and personal characteristics to perform the job requirements (Stewart & Brown, 2011). The 7-Eleven enterprise has several positions that are essential to the customers, like the Night-shift clerk and the Delivery truck driver. These two positions impact the consumer on different levels, unlike the night-shift clerk the delivery driver has little contact with the client. A delivery truck driver and night clerk are entry level positions. The night clerk ensures that all customers are serviced and that merchandise is readily available for purchasing. Delivery truck drivers are responsible for ensuring products are in the store for the client. Customers expect the store to be opened with proper staffing 24-hours a day and have suitable merchandise to meet their needs. The night...
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...chain of command 563 The importance of the hierarchy 564 Formal organisational relationships 566 Project teams and matrix organisation 569 Effects of a deficient organisation structure 572 Organisation charts 573 Empowerment and control 574 Synopsis 576 Review and discussion questions 577 Management in the news: A taxing merger 577 Assignments 1 and 2 578 Personal awareness and skills exercise 579 Case study: Zara: a dedicated follower of fashion 580 Notes and references 582 15 Patterns of Structure and Work Organisation 585 Variables influencing organisation structure 586 The contingency approach 586 Size of organisation 588 Technology 589 The Woodward study 589 Major dimensions of technology: the work of Perrow 593 Environment 594 The Burns and Stalker study 594 ‘Mixed’ forms of organisation structure 595 The Lawrence and Lorsch study 597 Evaluation of the contingency approach 598 Contribution of contingency theory 600 Culture as a contingent factor 601 The changing face of the workplace 603 The demand for flexibility 605 The shamrock organisation 608 Structure and organisational behaviour 611 Synopsis 613 Review and discussion questions 614 Management in the news: Independents will always have their day 614 Assignments 1 and 2 615 Personal awareness and skills exercise 616 Case study: John Lewis, Waitrose and Ocado: distinctively successful 616 Notes and references 619 16...
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