...ILM Level 3 Award in Leadership and Management: |Centre Number: |R31609 | |Centre Name: |Leeds Metropolitan Institute of Leadership and Management (ILM) Centre | |Student Name: |Alexandra Hunt | |Leeds Met Student ID: |33251825 | |Student Date of Birth: |15/01/1991 | |Student Email Address: |a.hunt2229@student.leedsmet.ac.uk | |Gender: |Female | |Assessment Summary | | | |This task requires...
Words: 2759 - Pages: 12
...Workplace Diversity: Communication between Management and Employees Workplace challenges come in many forms. One of those challenges is communication, whether verbal or nonverbal, between co-workers or between management and employees. Businesses currently are being affected by communication issues that are hindering production, satisfaction, and employee retention (Salahuddin, 2010). Communication is a vital key to effective and good management. Face-to-face communication is always the best way to talk to your employees but that may not always be possible, so a combination of verbal and nonverbal communication may be the best practice for your company (Chazanof, 1998). Too many companies rely solely on newsletters, bulletins, and flyers to communicate with their employees, making them feel less important to the company. Written communication is good but companies should also use face-to-face communication as well, use a combination of both. Written communication in the form of newsletters or flyers is a great tool when communicating with employees (Chazanof, 1998). Having your company put together a newsletter filled with company events, statistics, news, etc. Getting your employees involved, asking for volunteers to contribute information can help bridge that communication gap. Newsletters help inform your employees of company events as well as keep them connected and make them feel involved, all good ways to keep the communication waves flowing within your organization...
Words: 1572 - Pages: 7
...Aggressive Leadership and the Effects on the Employee The manner in which leaders communicate with employees is an essential topic for organizations to recognize. Communication approaches that leaders apply towards junior employees vary in style, tone, and delivery. The literature review for this research will examine aggressive communication approaches that leaders utilize towards subordinate employees and the effect they have on the organization. The aim of this research is to gain an empirical insight to implications of the inter- and intra-personal relationships within the workplace. Aggressive communication according to Infante (1995) refers to the involvement of one individual (sender) applying force to influence another individual (receiver). In addition, abusive supervision is viewed as a significant source of psychological distress according to Restubog, Scott, and Zagenczyk (2011). The mode of communicative aggression varies from one person to another and is considered a behavioral script based on previous encounters in their lifetime. The interpretational and behavioral scripts a person brings to social situations influences that person’s preparedness for aggression (Huesmann, 1988). Communication is displayed through verbal and non-verbal means and is requisite in organizations where two or more employees have to interface either in person or remote from each other. Aggressive communication utilized by leadership breaks down the ability for the healthy ebb...
Words: 2910 - Pages: 12
...project in order for the project to succeed someone must step up and be a leader. Someone must delegate the responsibilities that each person in the group will need to complete. If this is not completed the project may have no direction and will fail. The most effective leaders must understand their audience and determine their leadership styles. Some employees need more development then others, while some employees are able to work with no assistance or guidance. In order for one to be an effective leader one must have the appropriate leadership style. Sir Richard Branson (Branson) accurately discusses his leadership styles in his case study “Sir Richard Branson, Chairman, Virgin Group, Ltd”. Throughout this paper, we will discuss the leadership stylings of Branson and the effectiveness of that style in United States today. How using different leadership stylings could make Branson a more effective leader. Also, how Branson will lead a global team while working on a major project, and how one can incorporate some of Branson’s leadership qualities into a role at a workplace. Delegating Leadership In this case study it is clearly evident that the leadership style that is being used for Branson is delegating style. Delegating style is when the leader turns over tasks for creation and implementing resolutions to followers (Hellriegl and Slocum, 2011, p. 306). Delegating style is most suitable when the followers are comfortable taking responsibility, and have the...
Words: 1099 - Pages: 5
...Communication In The Surgical Workplace Barbre-Anne Wasdin Lynn University Communication In The Surgical Workplace Introduction and Problem Statement Communication is critical in the workplace. "Communication is how lives are started, money made, wars begun and ended, freedom realized" (DiMaggio, 2014, June 1). There are several different ways to communicate: verbal communication, body language, and electronic communication. The way you speak to someone or the position of your body can dictate how a person construes a conversation. "It's more than the words you use. It's how and when you choose to share information. It's your body language and the tone and quality of your voice" (Morgan, 2014, September 3). In surgery, there are many people you have to communicate with on a daily basis such as patients, their families, surgeons, nurses, scrub techs and ancillary departments. The purpose of proper communication in the workplace is vital as misplaced information could mean the difference between life, death or severe injury. According to Hynes (2015), "Dale Carnegie was one of the first writers to link communication skill with managerial effectiveness" (p. 175). In our O.R., there are several different sub-departments besides the primary surgical department. There are departments such as endoscopy, sterile processing, pre-assessment, outpatient, and recovery. There are approximately seventy-five to eighty employees, and everyone works various...
Words: 2178 - Pages: 9
...relationship agreements (CRA) in my future workplace should be taken seriously. The last workplace I was in did not have a CRA policy in place. The only thing I knew they would do is make sure the couple did not work in the same department. This is, assuming their relationship was known. I believe it is important to have this policy. Hellriegel and Slocum (2011) point out some statistics regarding workplace romance: “According to a survey by Vault.com, an online career center, 47 percent of the 1,000 professionals surveyed had been involved in an office romance, and another 19 percent would consider it. Of those individuals who had a romance, 11 percent had dated their managers or another manager” (p. 65). CRAs help protect the company as well as the employees who are romantically involved, especially when one is a manager, and the other is a subordinate. Hellriegel and Slocum (2011) have four reasons they expect employees to sign a CRA. They believe it will: (1) decrease the risk of sexual harassment litigation; if the relationship ends, the employees may claim they were pressured into the relationship. The CRA states that their relationship is voluntary and consensual. (2) It will reduce other employees from speculating favoritism; the CRA plainly states they are not to show favoritism, especially when one of them is in a management or supervisory position. (3) It will promote a forum to talk about professional workplace behavior. This will allow employees to be...
Words: 1254 - Pages: 6
...Team A discussed the importance of motivation and communication among employers and their staff. Motivation and communication are great indicators of what type of personality an employee has and how they carry themselves in the work place. Personality traits are one of the factors that may help managers determine the best worker for a position. When managers understand the characteristics of their employees they are more likely to find suitable opportunities that best suits an employee. Not every employee possesses strong leadership traits, and leadership is not something that everyone can become confident in after training. Managers must understand their employees and determine the best way to motivate each of them. Motivation in the workplace is the process managers use to get their employees to deliver high producing results. Managers must have a strong understanding of how to create long lasting performance and high morale. Effective communication in the workplace plays a prominent role in developing long lasting employee motivation. Effective communication will improve the overall workplace culture. Solid organizational communication eliminates barriers and helps resolve problems, while building stronger workplace relationships for increased productivity Communication improves relationships. Improving the relationships between management and employees is important in many ways. Things will go smoothly when everyone is on the same page, understanding of goals and...
Words: 312 - Pages: 2
...Effective Leadership in the Workplace First name Last name My University Effective Leadership in the Workplace What is leadership? Leadership or being a leader can be described in many different ways, but overall it means having to capacity to lead. In every business or organization they become effective and remain effective because of their leaders and their ability to inspire and lead. “Leadership has nothing to do with seniority or one’s position in the hierarchy of a company. Too many talk about a company’s leadership referring to the senior most executives in the organization. They are just that, senior executives. Leadership doesn’t automatically happen when you reach a certain pay grade. Hopefully you find it there, but there are no guarantees.”, (Forbes.com, 2013). Overall, being an effective leader and successful manager in the workplace involves many skills such as having a strong commitment to the job, top-notch communication skills and what is not considered by most, a personality. You can start with what is commitment? According to Webster’s dictionary it means: the attitude of someone who works very hard to do or support something. Dedication and commitment goes a long way in the workplace. In a mid-term counseling with my Commanding Officer, CDR Jimmy Neutron, he stated, “that the main reason I stand out and I am a successful leader is because I am committed to getting the job done, I am one of the first ones to show up and usually one of the last ones to...
Words: 1531 - Pages: 7
...[pic] Training Proposal Fundamental Communication Skills Training for Managers Prepared For: Institute for Children, Poverty, and Homelessness 44 Cooper Square New York, NY 10003 Provided By: Personnel Fusion Consultants Table of Contents ICPH Background: The Institute for Children, Poverty and Homelessness is an independent nonprofit organization that was founded in New York City in 1990. The organization was formed after the late 1980’s when family homelessness rates was increasing in the United States. (ICPH) is a research and development organization that studies the motives of family homelessness and as well, develops data to inform and help enhance public policy for family homelessness. During their past 25 years of service, the Institute of Children, Poverty and Homelessness has been committed to advance statistics as they believe this data is what interests the public and political provision to help with homeless families. Their mission is to study the impact of poverty on family and child well-being and to generate research that will enhance public policies and programs affecting poor and homeless children and their families. ICPH examines the condition of extreme poverty in the United States and its effect on educational attainment, housing, employment...
Words: 3670 - Pages: 15
...Course Project MGMT570 – Managing Conflict in Workplace Professor September 2012 Introduction I. Work Environment A. History of Bayou Sorrel Lock B. What we do and how. II. Background A. What is the conflict and how did it begin? 1. What parties are involved? a. What are their conflict handling styles? 2. Factors contributing to conflict a. Different cultures b. Communication failure B. What has been done to mitigate the conflict? i.i. What conflict handling modes have been utilized? i.ii. Which mode was most effective/ ineffective? III. Recommendations A. How to bring closure to the conflict 1. Communication 2. Team Work 3. Compromise IV. Reflection A. What I learned from this assignment. B. How I will integrate what I have learned into my daily work routine. V. References Introduction I am a Lock & Dam Operator at Lock & Dam structure in . A Lock & Dam Operator I operate electrically, electronically, and/or hydraulically controlled lock or lock and dam gates, control valves, and other associated equipment required for passage of a variety of private and commercial traffic through the lock structure. Work Environment Our structure is a part of the Operations Department within the of the US Army Corps of Engineers in...
Words: 1935 - Pages: 8
...ECE 312 WEEK 4 LEADERSHIP AND MANAGEMENT To purchase this visit here: http://www.activitymode.com/product/ece-312-week-4-leadership-and-management/ Contact us at: SUPPORT@ACTIVITYMODE.COM ECE 312 WEEK 4 LEADERSHIP AND MANAGEMENT The program effectively implements policies, procedures, and systems that support stable staff and strong personnel, fiscal, and program management so all children, families, and staff have high quality experiences. Rationale: Excellent programming requires effective governance structures, competent and knowledgeable leadership, as well as comprehensive and well-functioning administrative policies, procedures, and systems. Effective leadership and management create the environment for high-quality care and education by: 1. ensuring compliance with relevant regulations and guidelines; 2. promoting fiscal soundness, program accountability, effective communication, helpful consultative services, positive community relations, and comfortable and supportive workplaces; 3. maintaining stable staff; and 4. instituting ongoing program planning and career development opportunities for staff as well as continuous program improvement. Application: You are the director of your own center. Using Standard #10 in “Overview of the NAEYC Early Childhood Program Standards” and Chapter 7 as a guide, create an eight- to ten-slide PowerPoint presentation to share with your staff, demonstrating one of the following NAEYC points: 1. Program accountability ...
Words: 1749 - Pages: 7
...Sheryl Sandberg - Leadership Communication Analysis Written Report Sheryl Sandberg is an American business leader, activist and writer currently serving as the COO of Facebook. After graduating high-school in Miami, Sandberg attended Harvard where she earned a A.B. in economics, followed by an MBA at her alma mater. After graduate school Sandberg worked for a former professor at the Treasury Department, where she became a chief of staff before moving to Google, and finally to Facebook. Sandberg’s first book, Lean In: Women, Work, and the Will to Lead, was published in 2013. A feminist call for increased female leadership in the workplace, the book was received with broad critical acclaim. Throughout Lean In, Sandberg synthesizes academic studies and her own professional experiences to encourage women to strive for leadership positions in the workplace. Through her book, speeches, and other writing, Sandberg weaves several leadership communication approaches into her overall communication style, including meaning maker, storyteller, and direction setter. Meaning Maker In her book and speeches Sandberg discusses the common experience of women in the workplace, describing a shared stake in the future as members of that group. She frequently uses terms like “we” and “our” when discussing female experiences and opportunities at work. Her language and point of view communicates supportiveness to both genders, articulating the shared goal of equality at work and at home...
Words: 714 - Pages: 3
...Team Building First let’s define the word team. Team is a group of people with a common, collective goal. A team is not based on one person. Like the saying “There is no 'I' in TEAM”. Forming successful teams can become a challenge. It’s a challenge because you have to get all the right people in one group. A bad apple can spoil the whole group. To have a successful team, a leader must have background knowledge of everyone on the team so that he will be able to help each one in a respectable manner, and it will help also later if a problem might occur among them. Team Building plays an important role in the workplace. Some team building experiences are successful and some are unsuccessful. Team building incorporates team work. Team work is when employees put aside their personal goals and preferences and work together cooperatively to achieve the team’s goal. Team Building also forms friendships and trust between employees. When the team is on the same page, everything runs smoothly. The steps a team leader takes to select workable teammates for a project can be challenging and frustrating task. Leaders should follow the four steps to create an effective team building: 1. Assess, 2. Plan, 3. Execute, 4. Evaluate. Step 1: Assess the teams developmental needs base on strengths and weaknesses by creating a lists with different categories. Step 2: Plan team-building activities based on the needs identified; referring to the entire no’s the team had. Step 3: Execute the planned...
Words: 2079 - Pages: 9
...Running head: MANAGING WORKPLACE CONFLICT Managing Workplace Conflict: A Look at Leadership Styles Abstract Leadership styles play a large part in managing workplace conflict. These styles can help or hinder the actual conflict. This paper will look at several different types of leadership styles and discuss how these styles can play a role in resolving workplace conflict. Is there one style that is better than the other? When trying to resolve workplace conflict there are three steps that a leader should implement to successfully resolve the conflict, these steps will be discussed. In order to understand how leadership styles can affect workplace conflict one must first know what conflict is. Conflict is strong disagreement between people, groups, etc., that results in often angry argument or a difference that prevents agreement: disagreement between ideas, feelings, etc. (Merriam-Webster's collegiate dictionary (10th ed.), 1993). Conflict is not always a bad thing; it can be healthy for an organization to have some conflict. The approach from a leader’s perspective can help or hinder the initial conflict. Conflict is a normal part of everyday life. Just like breathing, conflict is going to happen at some point in your day. Many companies have teams that work closely together and this can be a breeding ground for conflict. When you have groups of people working together you are going to have many different personalities that come into play. Shetach (2012)...
Words: 1966 - Pages: 8
...Governor and state of Alabama. This organization focuses heavily on proper management and leadership to ensure the mission is met as effectively and timely as possible. After approximately three and one-half years in the Air National Guard, every enlisted member is sent to Airman Leadership School to become educated on supervisory and leadership roles that encompass the proper management of people and resources. In Airman Leadership School, Air Force Airmen are taught proper decision making tactics and are given a better idea of how the force structure is run. They are also made aware of their place in the chain of command and the proper use of it. One of the most important parts of the curriculum taught in the school, however, is not only how to be a great supervisor or manager, but also how to become a strong leader. There are blaring differences in managing people and leading them, as explained by the Air Force. Management deals with the proper usage and treatment of people and resources. Proper management could be referred to as the oil in a machine that keeps everything running smoothly. Leadership is most effective approach to managing those people and resources. This approach sounds simple, but is a character trait not commonly found in most individuals. Proper leadership motivates others to complete tasks and perform those tasks as well as possible. Unlike management, leadership can come from anyone, no matter his or her status in the chain of command. In the...
Words: 1566 - Pages: 7
