...TASKS, DUTIES AND RESPONSIBILITIES KSAOs Perform photocopies Arranging the copies competent in using hand tools like screwdrivers, pliers and multimeters Cutting the paper competent in using hand tools like screwdrivers, pliers and multimeters Disposal of waste paper clean dirt and debris from internal parts Keeping a check on the toner competent in using hand tools like screwdrivers, pliers and multimeters Informing the procurement if ink or toner required competent in using hand tools like screwdrivers, pliers and multimeters Scanning of documents The ability to read and interpret technical drawings and schematics Maintaining folders The ability to read and interpret technical drawings and schematics Maintenance of machine competent in using hand tools like screwdrivers, pliers and multimeters clean dirt and debris from internal parts Skill in troubleshooting failures Resting the machine Ordering paper rim competent in using hand tools like screwdrivers, pliers and multimeters Minimizing waste competent in using hand tools like screwdrivers, pliers and multimeters Electricity check Timely copies of documents Printing documents Binding /Folder separation competent in using hand tools like screwdrivers, pliers and multimeters Ordering/ sorting/arranging the copies Staple the paper competent in using hand tools like screwdrivers, pliers and multimeters Maintain stapler and supply pins Conversion of certain documents into versions The ability to read...
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...Personal and Professional Healthcare Communication Beatrice Williamson, RN University of Phoenix Health Care Communication HCS/350 Terrence A. Brown, PhD July 03, 2010 Personal and Professional Healthcare Communication Many professional leaders exclaim communication is the key to success in the areas of business, finance, health care, and personal relationships. Without effective communication, it is impossible to correctly convey what is expected from other health team members as well as information/education for the patient and family members. Basic communication situations are identified which include: interpersonal, organizational, public, small group, and mass communication. Health communication refers to “any type of human communication whose content is concerned with health…transactions can be verbal or nonverbal, oral or written, personal or impersonal, and issue oriented or relationship oriented…”(Northouse & Northouse, 1998). Groups The health care environment poses many challenges to effectively communicate to co-workers i.e. nurses, physicians, lab personnel, etc. as well as with patients. When educating patients in the group setting, we need to be cognizant of goals, cohesion, and leader behavior. Goals must be established for individuals and groups. Individual goals are based on the patient’s personal needs and desires and may or may not be associated with the goals of the group. Group...
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...from such dilemmas, we need to be communicatively competent. 2. What is active listening? Active listening is when you respond to a person in a way that lets them know you are listening. 3. What are face threatening acts, and how do they relate to confirming responses? Face threatening acts take away from our self-concept, and the way we want others to see us. Confirming responses can help to save face by validating or reassuring someone. 4. What are boundaries, and how do they relate to communication? What are boundary violations? Boundaries are the limits we set on what we consider appropriate. Boundary violations occur when a person crosses the limits we set. 5. What is the cooperative principle? Describe the four maxims associated with the principle and how they relate to conversation. The cooperative principal says that conversation partners are trying to facilitate understanding with their talk. The four maxims are quality, quantity, relevancy, and manners. 6. What are three types of disconfirming communication, and how can we respond with specific types of assertive metacommunication? Three types of disconfirming communication are: ignoring someone, not acknowledging others’ feelings, and not accepting others’ opinions and emotions. Stating that you refuse to talk to someone that is using this type of communication would be a way to respond with assertive metacommunication...
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...overweight individual tries on a shirt that is a bit tight on them and asks for an opinion form their fit friend, the friend blurts out, “I like the shirt, but it would fit better if you lost some weight”. If the fit friend had thought through the impact that their comment might have on their overweight friend, they probably would not said what they did, or would have found a different way to get their point across. One concept from Adler, Rosenfeld, and Proctor II’s work that can be linked into this FOR is the definition of competent communication. According to chapter 1, competent communication is both effective and appropriate. Blurting has been shown to be, quite often, the complete opposite of both of these things. As it is often, “Associated with a variety of less-than-positive traits,” it is often inappropriate; and in turn, it is usually negative, and hurtful to someone else, making it largely ineffective. Another concept of interpersonal communication that can be linked into the study in question is the idea that people like to be listened to because it makes them feel validated. One of the reasons that blurting is seen as a negative thing is that it is sometimes done by interrupted another individual who is speaking....
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...Communication and Conflict Management Competent interpersonal communications show the future of conflict management strategies throughout the police operations from administration command to street officer. The experienced operational manager helps the police chief’s communication using carefully place conflict management strategies. The future of electronic and information technology has changed swiftly and dramatically in last 10 years. Technology for different areas within the police department causes these areas to work together as a well-oiled machine. Conflict management strategies along with these advances create different aspects for the advancement of communication skills. Police Operational Manager The police department operational manager uses more than two conflict management strategies throughout the day. A successful operational manager does not use the formal authority given him, or her to force the other departments work harder than currently needed. The operational manager uses coordinating forces within the police department levels for communicating clear and concise information. Accommodating but not avoiding clear action for an immediate need for a supervisor at the crime scene. As each section works with compromise until the collaboration shows completion of the daily reports from chief to street officer (Wallace, & Roberson, 2009). Police Chief Conflict Management Skills Learning interpersonal communication and conflict management skills becomes a...
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...A DEVELOPMENT OF CONCEPTUAL FRAMEWORK FOR STUDYING COMMUNICATION COMPETENCIES AMONG DIRECT SELLERS IN MALAYSIA FOR THE 12TH ABC ASIA-PACIFIC CONFERENCE AT DOSHISHA UNIVERSITY, KYOTO, JAPAN ON MARCH 13 – 15, 2013 FIRST AUTHOR NUREDAYU OMAR (PRESENTER) UNIVERSITI UTARA MALAYSIA nuredayu@uum.edu.my CO-AUTHOR PROFESSOR CHE SU MUSTAFFA UNIVERSITI UTARA MALAYSIA chesu402@uum.edu.my *THIS MANUSCRIPT IS ORIGINAL AND HAS NOT BEEN PUBLISHED ELSEWHERE A DEVELOPMENT OF CONCEPTUAL FRAMEWORK FOR STUDYING COMMUNICATION COMPETENCIES AMONG DIRECT SELLERS IN MALAYSIA Many studies have been conducted related to communication competencies since the last decade until now. However, the availability of the studies on communication competencies has not been explored in depth particularly in the direct selling context in Malaysia. To understand the direct sellers’ communication competencies, a conceptual framework will be built based on related literature studies. Literature reviews have shown a variety of studies on communication competencies from the behavioral and cognitive perspectives. Although numerous studies have provide understanding of communication competence in various context, there is a gap in viewing communication competencies in a more dynamic context, particularly in the process of communication of direct sellers with their potential customers. This paper attempts to discuss the importance of...
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...Communication Style Case Study Sherryanne Paul-John HCS/350 August 24, 2015 Brenda Harton Communication Style Case Study Everything that's said and done conveys a message that is labeled communication. From the verbal style using pitch and tone to nonverbal cues of body language and touch. The nurse-client communicative relationship should reflect the caring nature embedded in our profession, to achieve positive outcomes of our work. Boggs (2011) states, effective communication has been shown to produce better health outcomes, greater client satisfaction, and increased client understanding. This paper will show communication styles from a personal perspective and three other scenarios within the healthcare setting. The discussion will focus on why communicating effectively is important in health care and how the outcome of these interactions could improve staff relations and impact patient care. A Personal Perspective: The clinic has six RNs and one aide, two teams came together due to a department merger. Moral was low, control was lost and as a result, an "us versus them" mentality became evident from the onset. Everyone was in passive aggressive mode on a daily basis. Everyone had strong personalities. The tension was palpable. The team was split in half and with no team spirit and no team efforts the problem has never been solved. Now conflict is a natural part of a human relationship; however, unresolved conflict interferes with success in meeting goals (Boggs...
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...interpersonal communication Interpersonal communication This process of sharing ideas and feelings between individuals. This can be improved through appropriate knowledge practices, feedback and reflection. Cultural influence Culture is referred to as customs, language, arts of a particular region. It includes learned values, beliefs and behaviors common to a group of individuals. Culture can be strong barrier to interpersonal communication between people of different cultures. Individuals from different cultures or background often carry an attitude that their own culture is superior to that of others. This hampers communication between groups from different cultures. For example: an individual who is ethnocentric in nature often is under the impression that anyone who doesn’t belong to their group is either strange or inferior. This perception prevents healthy social and political communication between the two parties. Power This is the ability to influence others and have strong self control under complex circumstances. All interpersonal communication or interactions reflect some form of power which maybe obvious or hidden. Obvious power refers to people who occupy a higher position in business and have to communicate with other employees. People in power positions may exert their power on individuals who are not equally competent and this inequality could act as a barrier to effective communication. Noise This is an external factor which interferes with or disrupts communication by causing...
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...For a company to be successful, supervision is a vital part of a workplace. Management needs to ensure that supervision (their supervisors) is competent, knowledgeable, skilled, proficient, and fit to be supervisors. Employees must have proper instruction and training to guarantee that they are doing their jobs correctly. Supervision remains necessary for continuing skill and experience among associates. Poor supervision leads to problems and confiscates an essential part of the employee support process which in turn eliminates the opportunity for learning and reference. Also with poor supervision, employees are more likely to feel that their work is valued by the company. In this scenario at the XYZ Company, this is an example of poor supervision. The supervisor in charge of this particular section did not communicate that a new program was being implemented throughout the company. This supervisor is not present enough which caused the employees to react with resentment and displeasure in their work. Overview of the Organization and Case Study XYZ is an insurance company that provides car insurance to millions of people. The company is well known for its outstanding customer service. The situation is that a lack of communication from a particular supervisor in regards to the implementation of an important program is affecting the morale of the section and will affect the customer service that the company is well known for. The company received a new program that...
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...LB5205 Reading Review Lecture 6: Personal Communication Style Good, the more Communicated, more abundant grows. Milton, Paradise Lost bk. v. I. 71 _________________ Reece (2013) Effective Human Relations: Interpersonal and Organizational Applications, Chapter 3 ‘Understanding Your Communication Style’: 49-74. Chapter 3 is about being self-conscious of your communications style, about being sensitive to the impact of your observable style on others. Communication style unlike personality is acquired. The chapter’s ‘Tip of the Iceberg’ is about mirroring (but not mimicking) or matching the style of another. The ‘Fundamental Concepts Supporting Communication Styles are listed as: 1. Individual differences exist and are important. 2. Individual style differences tend to be stable (refer Jung). 3. There is a limited number of styles (Jung’s behaviour styles of – intuitor, thinker, feeler, and sensor). 4. A communication style is a way of thinking and behaving – a preferred way rather than an ability. 5. To create the most productive working relationships, it is necessary to get in sync (mirror) the behaviour patterns (communication style) of the people you work with – style flexing. Readers are presented with the Dominance Continuum and asked where they should be on it. They can perceive themselves on a range of 14 dominance continuums. Other continuums on which they can perceive themselves include the Sociability Continuum (of 14 continuums) These are then combined...
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...and alternative communication (AAC) is an umbrella term that encompasses the communication methods used to supplement or replace speech or writing for those with impairments in the production or comprehension of spoken or written language. AAC is used by those with a wide range of speech and language impairments, including congenital impairments such as cerebral palsy, intellectual impairment and autism, and acquired conditions such as amyotrophic lateral sclerosis and Parkinson's disease. AAC can be a permanent addition to a person's communication or a temporary aid. Modern use of AAC began in the 1950s with systems for those who had lost the ability to speak following surgical procedures. During the 1960s and 1970s, spurred by an increasing commitment in the West towards the inclusion of disabled individuals in mainstream society and developing the skills required for independence, the use of manual sign language and then graphic symbol communication grew greatly. It was not until the 1980s that AAC began to emerge as a field in its own right. Rapid progress in technology, including microcomputers and speech synthesis, have paved the way for communication devices with speech output and multiple options for access to communication for those with physical disabilities. AAC systems are diverse: unaided communication uses no equipment and includes signing and body language, while aided approaches use external tools and range from pictures and communication boards to speech...
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...Communication skills for career growth Comm/102 1/12/2011 Don Dwight The last research paper that I wrote was about divorce, and the reasons behind divorce. I found this topic very relevant; in the world we live in today many married couples rapidly have found themselves turning to divorce as an answer. Finishing the fairy tale they had once fantasized. Moreover, there are certain well- known reasons that put people at higher risk for divorce and these are lack of commitment between the couples, marriage at a very early age, Infidelity, alcohol addiction, and physical abuse, and even financial problems. In my paper I used many resources, including online references, blogs, books, and articles. I also used reliable references when appropriate. Quoted my references and included a bibliography to strengthen my essay. I started off my paper with some background information about divorce general knowledge and basic points. I wrote my thesis statement and branched off with my main ideas. I went to elaborate my main ideas making sure to use supporting ideas and details. I also used various statistics, facts, and figures to support and toughen my points and restated my thesis into my conclusion to summarize my research paper. If I were to rewrite this paper now ...
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...the formal structures. However, critics believe that there needs to be some sort of "bridge" between the two in order for effective language learning. Example Practising question forms by asking learners to find out personal information about their colleagues are an example of the communicative approach, as it involves meaningful communication. The communicative approach to learning a new language makes the teacher the facilitator. The interaction between student and teacher is paramount as well as collaborative learning. This type of learning uses techniques that help to convey the ideas, thoughts, feelings and information to reach others. The most critical aspect of this approach is the negotiation for meaning. The Task-based approach is carrying out certain task using the target language. An example would be to have students shop for a specific item. The teacher would first instruct them in the target language how to do this and then have them essentially do it. Notions and Functions The idea of communicative learning is broken up in notions and functions called Notional Functional Syllabus. A notion is a specific framework of communication and function is a particular purpose for a speaker in a precise context. As an example, the notion of shopping would require a variety of language functions that relate to asking the price or an item, being able to bargain for the product and identifying the...
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...Effective communication within an organization requires sound strategies and clear objectives. In strategizing effective communication, the following points need to be observed: The channels of communication should be specifically identified. Provide proper formal channel of communication to every member of an organization. Keep the line of communication as direct and short as possible. The complete formal line of communication should be consistently used. There should be reliable and competent people serving as communication centers. There should be no interruption in the line of communication while the organization is functioning. Every communication should be validated. Open Communication, inclusive communication, two-way communication, results-driven communication, and multi-channeled are the basic effective communication strategies used by corporate world to meet their change objectives. When it comes to communicating “Bad News” such as office cutbacks or workforce reduction, it is crucial not to catch the employees completely off guard and cause extreme negative reactions. According to Robert J. Bies in the article “The Delivery of Bad News in Organizations”, delivering the “Bad News” is the most discomforting routines that a managers faces. Since the news has to delivered, I would use the three phase delivery (Preparation, Delivery and Transition), which is intended to minimize anger, blame and sense unfairness. Preparation: When employees are able to psychologically...
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...Why Communication Education is important: The Centrality of the Discipline in the 21st Century. Communication is an important aspect of our lives. It is hard to imagine a life where there is absolutely no communication. In this article we can see that thematic analysis of journal and newspaper articles, reports, and surveys provide evidence of the centrality of communication in developing the whole person, improving the educational enterprise, being a responsible social and cultural participant in the world, succeeding in one’s career and in business, enhancing organizational processes and organizational life, and, addressing several emerging concerns in the 21st century including health communication, crisis communication, and crime and policing. This article helps us understand how people use messages to generate meaning within and across various contexts, cultures, channels, and media. It also talks about the content and importance of each of six themes which provide evidence of the importance of communication instruction in the 21st century. Communication is important in the 21st century because it allows people to share ideas, interests, and develop relationships. We learn that while humans are born with the ability to vocalize, they are not born with a full accoutrement of the knowledge, attitudes, and skills that constitute communication competence. The ability to communicate effectively and appropriately is learned and should be taught. The...
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