...ASSIGNMENT OUTLINE Assignment 1: Business Profile * The student is to select and research a specific business and write up the results of the research in a paper. The selected business must have at least 50 employees. You may select a business owned by a friend, a relative, or a neighbor, etc., or where you previously worked, did an internship, etc. Or you may select a company you know nothing about. * Selected companies must be approved by your TA, either by discussing the company before or after class, via email, or by setting up an appointment to meet with them. * Research will require an interview of a current chief executive, or c-suite executive, as well as scholarly research on the company and/or the industry to supplement the interview answers and support the paper with data. * In addition to other questions you might choose to ask, the following questions must be asked in the interview and must have a clear section in the paper dedicated to addressing each answer: 1) What business are you in? (Describe the business, the products, the services, the history, etc.) 2) Who are your customers? (Describe the customer demographic. Is it consumers? Business-to-business customers? Describe today’s core customer versus tomorrow’s new customer or potential customer.) 3) Who owns this business? (What form of business is it and why was that form of business chosen? Is the owner one individual? Shareholders? Partners? A family?) 4)...
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...173 Seth, Momaya, Gupta AN EXPLORATORY INVESTIGATION OF CUSTOMER LOYALTY AND RETENTION IN CELLULAR MOBILE COMMUNICATION Anita Seth Kiran Momaya H.M. Gupta Cellular mobile industry has undergone rapid changes as a result of liberalization and globalization. In such a ever changing scenario, expansion and maintaining the loyal customer base seems to be a great challenge for the mobile service providers. As a result of increased competition, customer loyalty and retention have become important goals for mobile service operators. Reacting to the pressures, most of the cellular mobile service providers are trying to attract subscribers by not only reducing their tariff rates but also giving attention to the quality of services delivered. In this context the present paper focuses on the customer loyalty and retention in cellular mobile communication. Literature review was carried out covering the theoretical and empirical work on the subject and exploring the relations with service quality. Exploratory interviews were conducted in order to gain practical insights of the subject. Based on the literature review and findings from the interviews, this paper presents a rich research agenda for further research. 1.0 INTRODUCTION T he forces of liberalization and globalization of telecommunication market have pressurized the companies to maintain their market share by focusing on retaining their current customers. They are being increasingly confronted with challenges to attract...
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...system represents a sum of instruments, procedures and infrastructure for money transfer. It is of great importance for all economic agents since it enables fast and efficient payments in the national economy as well as internationally. Electronic payment system functionality is measured through analysis of the transactions committed, structure of the electronic instruments available within a country, and payment instruments used during payment of purchased or ordered products or services. The use of Electronic Payment Instruments in Macedonia is growing steadily, which shows that the EPS system in this country is continually growing and is in some extend well organized, people are friendly to ICT and conduct electronic transactions easily. E-banking activities in Macedonia started, but remain in low levels; which is a fact for e-commerce activities in general. Also, banks services that are offered for e-banking are at low levels. E-banking is a service that makes possible to use the banking services through the Internet, and mainly thtough Web...
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...I have a paper that I need help with. Here is what I need 10 pages on a product that I need to sell. Can you do this and what is the product that you will choose The objective of this assignment is to gain experience applying the interactive selling process by planning for and preparing a formal sales presentation to meet the needs of a customer. This assignment will help you to apply and integrate all of the Terminal Course Objectives for Marketing 420 Salesmanship. Guidelines Back to Top Your completed assignment will be a formal sales presentation that will be written up in a paper of approximately 10 to 12 pages in length (this would be roughly 1 page per area included in the report), 10 point font, double-spaced. You will select the topic, which will include deciding on the product or service that you are selling and describing your customer scenario. The submitted assignment should include a cover page, table of contents, introduction, body, summary or conclusion and works cited. Even though this is not a scientific-type writing assignment, and is mostly creative in nature, references are still very important. If you access other sources, such as websites or publications to prepare the assignment, then these should be listed on the last page titled "Works Cited". At the very minimum, the text and online course resources should be cited. All DeVry University policies are in effect including the plagiarism policy. Final presentations are due during...
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...Week 4 Assignment 2: Staffing Organizations Part 2 XXXX Strayer University XXXXX Staffing Organizations August 18, 2014 Staffing Organizations Part 2 Introduction The aim of this paper will outline the strategy and recruitment plan that can be utilized to implement a strategic workforce for the coffee shop initially and throughout the next three years. The implementation and creation a communication message (realistic, brand, or targeted) to attract applicants to the open positions are executed. In addition, the selection of the communication medium for the recruitment effort and explanation as to why the method was chosen over others are addressed. The selection processes are utilized for the coffee ship and the identification of the advantages and disadvantages using the process are outlined. The paper will also propose the types of initial and substantive assessment methods are used to select external candidates for each position and explanation of how the assessments align with my staffing strategy. Identification the predictors that are used to assess KSAOs are also defined. Recruitment Plan For triumphant implementation of the recruitment plan, it is critical for the coffee shop a recruitment strategy put in place. Implementation of the strategic recruitment plan will utilize internal and external resources so that victorious work territory can be expanded with the assistance of performance based possibilities, strategic management, skillful workforce...
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...Job Description Paper Nirvani McKinney BUS 303 Human Resources Management Instructor: Rhonda Bunce September 9th 2013 Executive Secretaries and Executive Administrative Assistants In today’s job market there are lots of demands and requirement from employers. The business environment is constantly changing, so it’s up to us to change with it. Our knowledge’s, skills and abilities have to be able to meet the demands of the job market. This is why Job descriptions are necessary because it define the required knowledge, skills, responsibilities, training, experience, certification or licensure, and outline of reporting for a specific job within an organization. Carolyn Youssef stated in out text that “a job description identifies characteristics of the job to be performed in terms of the tasks, duties, and responsibilities to be fulfilled. Job descriptions serve as a standard or a benchmark for many HR matters such as compensation, performance evaluations, training needs assessments, and promotions” (Youssef, C. 2012, p.17). “A well-developed job description is useful and purposeful and is a part of good management”. The job description that I will be using in my paper will pertain to that of an Executive Secretaries and Executive Administrative Assistants. I will include Tasks, Tools and Technology, Knowledge, Skills and Abilities and Educational Requirements. Lastly my paper will include a description of at least two selection methods used...
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...[pic] University of Information Technology & Sciences (UITS) A Term Paper On Recruitment and selection process of Qubee Submitted By: • Md.Al amin Hossain Id.10410512 • Md.Arif Miah Id.10410508 • Nur Mohammad Id.10410518 Submitted To: Instructor Name: Ethica Tanzeen Lecturer, School of Business, U I T S. Submission Date: 8th august 2011 Letter of Transmittal 8th august 29011 Ethica tanzeen Lecturer, School of Business. UNIVERSITY OF INFORMATION TECHNOLOGY AND SCIENCES Subject: Application for accepting term paper on Recruitment and Selection process of Qubee. Dear madam, We have the pleasure to submit here with the term paper titled “Recruitment selection process of qubee” as a requirement for our Principles of management.(MGT 141) Based on discussion and survey, we have incorporated the necessary materials to finalize that term paper. We are particularly grateful to Ethica tanzeen(lecturer, School of Business) for his co-operation in helping us to achieve our purpose. We also acknowledge our gratitude...
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...Nurse Leader Interview Paper Uchenna Enewally University of Phoenix NUR 587 February 25, 2013 Breta Lieke, RN, MSN, NE-BC Nurse Leader Interview Getting a chance to interview a true nurse leader is not easy as many attempts to get an appointment fail. Nurse leaders have very busy schedules because of their organizational roles and finding time to grant a quality interview about their leadership style is slightly out-of-the-box for their daily routines. Interviewing a nurse leader is even harder when the interviewer is working from a remote area in Africa and has to do the interview by phone. The interview must take place so when finally MK, the Patient Advocate/Patient care services of St. Francis Medical Center consented and gave the interview, it became possible to report the personal in-sight of a good nurse leader. This interview report is a summary of MK’s perspectives on her leadership style, changes made because of evolving leadership role, challenges faced as a leader in today’s health care system and the effects of formal and informal power in the organization. Summary below are her answers to the questions asked by the nursing graduate student presenting this report. Leadership Style MK started at the organization in 2004 as the patient advocate manager to improve the customer satisfaction rating and advance the image of the hospital in the Los...
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...Proposal. Title Shared Services a focus on Nigeria Financial Institutions. Executive Summary Shared services have been widely implemented in the public and private sectors of organizations around the world. The shared services phenomenal are spreading around the globe and financial institutions and others companies in African do not want to be left. However, with the fact that one of the basic advantages of shared services is cost saving and its leverages so much on infrastructure. Unlike Europe and America, African is still growing in the area of infrastructure and cost of labour is relatively low. This paper explores the shared service's model in financial institutions in Nigeria and reports the findings on share services meeting its objectives in developing countries. Nigerian banks are trying to compete with their international counterparts that have a presence in Nigeria and operating in the same business, cost reduction is a major advantage. Most of the International banks like standard chartered, Citibank, and Barclays use the shared service model and since none of these international financial institutions have their head offices and major businesses in Nigeria, they operate their shared service centre in any other geography. Keywords: Shared services; Financial Institutions; Nigeria 2. Introduction. Shared services refers to the concentration of services to one area or group of an organization where such services are previously been provided...
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...Company Paper The purpose of this assignment is for you to learn how to research a company so that you have a better idea if a company is a good fit for you professionally, and are better able to interview for positions effectively. When an interviewer asks “Why do you want to work for our company?” you will have an informed response. Company Paper Assignment details 1. Research “assigned/signed up” company using a variety of sources recommended in the text, from career services, and company information available online. If you have profiled a company or are profiling a company for another class, you must clear it with the instructor before using that same company for this paper. Turning in a paper in this class that is substantially the same as a paper submitted in another class will be considered “cheating.” Students should not profile a company where previously or currently employed. 2. Your paper should be structured as follows: Introduction * Provide name of company, and briefly describe their mission, philosophy, and/or vision. * Describe their ownership. May want to include some basic history about the company. Scope of Operations * Provide basic information about their business. For example: restaurant (menu, signature items, ambiance, target clientele, hotel (target clientele, number of rooms, distinguishing features and services provided), and for any hospitality business (location and number of properties) Company Culture...
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... “By the middle of the next decade, the number of Asians in Austin will more than likely exceed the number of African Americans. While the general population of Austin doubles every 20 to 25 years, the number of Asians in Austin is doubling every ten years” (Asian share skyrocketing). In addition to Asians, Latinos are also increasing in population faster than Anglos (Robinson, n.d.). Bradley Stonefield’s organizational goal is centered on first-class transportation for his customers. It is important to interpret the demographic trends of the Austin area for recruiting staff of Landslide Limousines. Because Austin is becoming more diverse, Mr. Stonefield needs to be able to meet the needs of multiple cultures. Within the first year, 25 employees will be hired, and having a diverse work team will help to ensure all customers are delivered the first-class service they deserve. “When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their internal diversity. And that means they have to manage and retain their new, diverse workforce. There is no going back; diversity breeds diversity....
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...how “Andi Druk” started evolving in sustainability and how the company is doing nowadays. Below I will describe the relevant information about the sustainable company. Table of Contents Introduction 4 Section 1: Industry Background 5 1.1 Printing Industry background 5 1.2 Innovation in the printing industry 6 1.4 Government Regulation 7 1.5 Firm size 8 1.6 Trends 8 1.7 Sustainability in the printing industry 9 1.7.1 Cradle- to-cradle and fully sustainable 10 1.8 Opportunities and Challenges for the Sustainability Printing industry 12 1.8.1 Opportunities 12 1.8.2 Challenges 12 Section 2: Company Background 13 2.1 Company Overview 13 2.2 Environment 14 2.3 Services 15 Section 3: Competitors 17 Conclusion 18 Reference 20 Appendix 1: 22 Interview 26 Introduction “Andi Druk” is a printing industry, situated in Maastricht, The Netherland. The company is established on the market for almost 80 years and is specialized in...
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...UNLV Theses/Dissertations/Professional Papers/Capstones 1-2008 Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore Ko King Lily Harr University of Nevada, Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Food and Beverage Management Commons, and the Marketing Commons Repository Citation Harr, Ko King Lily, "Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore" (2008). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 686. This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact digitalscholarship@unlv.edu. SERVICE DIMENSIONS OF SERVICE QUALITY IMPACTING CUSTOMER SATISFACTION OF FINE DINING RESTAURANTS IN SINGAPORE by Lily Ko King Har Bachelor of Arts National University of Singapore 1982 A professional paper submitted in partial fulfillment of the requirements for the Master in Hospitality Administration William F. Harrah College of Hotel Administration Graduate School University of Nevada Las Vegas January 2008 ABSTRACT Service dimensions of service quality impacting customer satisfaction of fine dining restaurants...
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...western developed countries. The commercial banks still operate separately at present according to the law. Being the important part of Chinese financial market, the Industrial and Commercial Bank of China (ICBC) as one of the big-four state-owned commercial banks should make an important decision on whether or not fully introduce the mixed operation for operating in UK. This study analyzes the difference of the operation model of HSBC and ICBC are operating in the UK at present, and examines the advantages and disadvantages of both separated and mixed operation for ICBC (London). Furthermore, it proposes the realistic choice of operation model for ICBC (London) under the existing Chinese financial system and the market condition of UK. This paper argues that the separated operation model of ICBC and investment banks in the short term will not change. The internally integrated operation model in terms of mixed operation which through restructuring to concurrently operate investment bank business within the ICBC (London), should be the realistic choice. The operating advantages in terms of low risk and high efficiency of the Group Banking form will be the development orientation for ICBC (London). Chapter 1 1. Introduction 1.1...
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...Abstract In this paper I will discuss the different roles of a recruiting manager that is looking to hire a successful Service Manager for a new division in the company. I will discuss a few of the many different characteristics and experiences that are needed in order to be a positive candidate for the position. Last I have listed 5 questions that are important to ask in an interview to find out the more in dept motives out this candidate. Characteristics As a recruiting manager to hire the most qualified individual for the job at hand is one of the most important aspects of my job. The most important job of a great hiring manager is to assess the individual in addition to experience. This can be a difficult situation under normal conditions; but since this will be a new department with special request from our vice president, it becomes even more important for me as the recruiting manager to make the correct choice on a Service Manager that will be in charge of the new service division. The vice president has requested a competent individual that possess important skills such as being conceptual, having good communication, effectiveness, and interpersonal qualities. With any managerial hire I must find a qualified Service Manager experienced in not only leading others; but competent in organizing, planning, and controlling the new the department for the success of the company. As with all companies, the candidate of choice would possesses many good characteristics...
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