...intricate and convoluted amalgamation of technological, organizational, and business enterprises. It needs understanding of a process, an explicit association of processes, its setting, contest, and IT. ERP systems have been often castigated for being rigid, overly complex, huge and therefore not easy to implement and control. Because of the integrated and ubiquitous nature, ERP requires adopters, implementers and users to define a common set of business rules, data standards, processes and procedures that span the entire organization (Alvarez et al. 2002, 10). Troubles in implementation have been portrayed as resembling “the prisoner escaping from an island prison” (Ross and Vitale 2000). Popularity and demand for ERP systems from organizations is increasing, but only this wish single-handedly is not sufficient, and it is evident from research that several key factors must be considered for the success of any ERP system. Petter, DeLone, and McLean (2008), describe ERP system as a tool that manages procedures and resources; therefore, it is imperative for organizations to have this tool to facilitate the...
Words: 2230 - Pages: 9
...a Medium-sized ERP System in Higher Education Brenda Scholtz, André Calitz and Charmain Cilliers Nelson Mandela Metropolitan University, Port Elizabeth, South Africa brenda.scholtz@nmmu.ac.za andre.calitz@nmmu.ac.za charmain.cilliers@nmmu.ac.za Abstract: The critical importance of Enterprise Resource Planning (ERP) systems in modern business has created a demand for ERP consultants with the appropriate competencies to implement, maintain and support these systems. Education and training programmes have been implemented in order to provide ERP specialists and graduates with the required industry relevant ERP competencies. The majority of these education and training programmes utilise large ERP systems for instructional purposes, however users of these systems encounter usability issues whilst learning to use the systems. The use of medium-sized ERP systems has been proposed for educational purposes as they are less complex and easier to learn than large ERP systems. Empirical studies on the usability of ERP systems, particularly for medium-sized ERP systems are limited. This paper reports on empirical research on the usability evaluation of a medium-sized ERP system. The study identified three categories of criteria and 10 criteria which can be used for usability evaluations of medium-sized ERP systems. The criteria were used in a case study to evaluate the usability of a medium-sized ERP system and to obtain qualitative feedback on the usability of the system. The most frequently...
Words: 8694 - Pages: 35
...Critical Failure Factors in ERP Implementation Ada Wong The University of Hong Kong The University of Warwick, UK isada@business.hku.hk Patrick Y.K. Chau The University of Hong Kong pchau@business.hku.hk Harry Scarbrough The University of Warwick, UK Harry.Scarbrough@wbs.ac.uk Robert Davison City University of Hong Kong isrobert@cityu.edu.hk Abstract This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand “why” and “how” these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and ERP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555îr quality of business process re-engineering) were examined and discussed. Future research on ERP implementation and critical failure factors is discussed. It is hoped that this research will help to bridge the current literature gap and provide practical advice for both...
Words: 6716 - Pages: 27
...Impact of Enterprise Resource Planning (ERP) in Accounting Systems: A Case Study 1 1,2 Kgomotso Matengu, 2Dr. B.N. Swami Faculty of Business, University of Botswana, Gaborone, Botswana Abstract ERP assists with centralized data bases, quick access to information and easy management of data in terms of backing up of data and restoration of data as required by the organization. The main aim of this paper is to locate the impact of ERP and its implementation in accounting practices. The allied objectives of this research are to locate the problems and prospects of ERP taking the local bank as a case study. The users of ERP have good faith in the programme having taken into account of the programme’s reliability, accuracy and response to time. The main worry is the limitation of budget where the implementation of the programme requires heavy budget for hard and soft ware and training the personal for sending the staff for exposure in ERP. Keywords ERP, Functions, benefits, problems & prospects) I. Background Information Companies are slowly moving from individual system modules to more integrated systems. This has on one hand provided lots of opportunities and cost savings and on the other hand created few challenges and complications for the management at different levels in an organization. It is estimated that between 1.5 and 6.0 percent of annual revenues are spent on ERP implementation [18]. The top five ERP vendors, SAP, Oracle Corporation, PeopleSoft...
Words: 6377 - Pages: 26
...Abstract This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand “why” and “how” these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and ERP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555îr quality of business process re-engineering) were examined and discussed. Future research on ERP implementation and critical failure factors is discussed. It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners. Keywords: Critical Failure Factors, ERP Implementation, ERP Life Cycle. 1. Introduction An ERP system is an integrated software solution, typically offered by a vendor as a package that supports the seamless integration of all the information flowing through a company, such as financial, accounting, human resources, supply chain, and customer...
Words: 737 - Pages: 3
...Research Proposal Author: Saiful Islam Research Title: Critical Success Factors for implementing an ERP System in a University Environment. Purpose of the Research Proposal: Submitted for the requirements of the admission in Doctoral Program. 1. Introduction The proposed research project will study involves the factors that influence an implementation of an enterprise-wide information system in a large organisation. More specifically, it will examine what the critical success factors (CSF) are for implementing an Enterprise Resource Planning (ERP) system in a university environment. This Research proposal introduces the research project that will be undertaken, giving an outline of why such research needs to be done, placing the research in context and demonstrating its importance. The research questions are then outlined. 1.1. Research Topic Introduction As discussed above, this research project involves the ERP phenomena and specifically ‘what factors can be seen as critical when implementing an ERP system in a university environment’. Issues regarding the software vendor providing the ERP system are outside the scope of this research project, as is the actual measurement of the critical success factors or the dependency relationship between the factors that will be identified. A theoretical framework (TF) will be developed in order to aid the research process. The framework will list broad factors derived from...
Words: 1696 - Pages: 7
...Research means search for facts, answers to questions and solutions to the problem. It is a purposive investigation and an organized inquiry. It seeks to find an explanation to an unexplained phenomenon to clarify the doubtful facts and to correct the misconceived facts. The term ‘Research’ should be used in a technical sense as an academic activity. (C.R Kothari, 2009 [58]) According to Clifford Woody Research consists of: • Defining and redefining problems. • Formulating hypothesis or suggested solutions. • Collecting, organising and evaluating data. • Making deductions. • And Reaching conclusions • Carefully testing the conclusions to determine whether they fit the formulating hypothesis. Characteristic of Research- (Research Methodology,...
Words: 2927 - Pages: 12
...Ronald D; Alshare, Khaled A; Lane, Peggy L; Wen, H Joseph. Journal of Information Systems Education21.2 (2010): 173-184. The title captures the objective of the study which is to evaluate the success of the E-learning based on the IS success model. Abstract This study utilized the Information Systems Success (ISS) model in examining e-learning systems success. The study was built on the premise that system quality (SQ) and information quality (IQ) influence system use and user satisfaction, which in turn impact system success. A structural equation model (SEM), using LISREL, was used to test the measurement and structural models using a convenience sample of 674 students at a Midwestern university. The results revealed that both system quality and information quality had significant positive impact on user satisfaction and system use. Additionally, the results showed that user satisfaction, compared to system use, had a stronger impact on system success. Implications for educators and researchers are reported. Keywords: IS Success, E-Learning, User satisfaction, System use, System quality, Information quality 1. INTRODUCTION Both undergraduate and graduate courses are experiencing a migration away from the traditional classroom and toward a greater emphasis for electronic delivery of content (Allen and Seaman, 2008). This trend cuts across all departments and schools in the university system but is especially critical in business schools, since the preparation of students...
Words: 25206 - Pages: 101
...Enterprise Resource Planning: Developments and Directions for Operations Management Research Robert Jacobs and Elliot Bendoly Operations and Decision Technologies, Indiana University, Bloomington, IN 47405 Decision and Information Analysis, Emory University, Atlanta, GA 30322 Abstract Enterprise Resource Planning (ERP) has come to mean many things over the last several decades. Divergent applications by practitioners and academics, as well as by researchers in alternative fields of study, has allowed for both considerable proliferation of information on the topic but also for a considerable amount of confusion regarding the meaning of the term. research two distinct research streams emerge. In reviewing ERP The first focuses on the fundamental corporate capabilities driving ERP as a strategic concept. A second stream focuses on the details associated with implementing information systems and their relative success and cost. This paper briefly discusses these research streams and suggests some ideas for related future research. Published in the European Journal of Operational Research 146(2), 2003 1 Introduction – The many views of ERP Speculation on the future development and success of ERP is the topic of many popular press articles. These articles, typically written by individuals associated with the ERP companies, are often focused on the merits of the featured software. Unfortunately, in order to distinguish the merits of alternate packages, authors...
Words: 4826 - Pages: 20
...Bandon Group Case Study 2AbstractEnterprise Resource Planning (ERP) systems have become an actual standard for integrating business functions. However, a clear question arises; if every business is using the identical self-styled Vanilla software, what happens to the economic benefit from implementing Information Technology (IT) systems? While for some organizations, ERPs have become just a requirement for leading business, others want to abuse them to beat their competitors. A framework summarizing feasibility and design issues will be the focus of this paper. Bandon Group Case Study 3IntroductionAn Enterprise Resource Planning (ERP) system is multi-module transaction-based application software that helps organizations to manage the vital parts of the business. While ERP systems are often the preferred solution, many of the legacy systems they replaced offered a great deal of value from their unique, bespoke features (Holland, 1999). While there has been extensive research on the issues concerning implementing these systems and achieving the promised benefits, less research has been done on ERP system in relation to competitive advantage (Holland, 1999).Determine the feasibility of an ERP system ERP system has proved to be a very in-built application able to promote their business quicker. ERP software comes with insightful devices that offer a huge advantage in making the most of the efficiency of the organization activities across the entire organization. ERP software can make...
Words: 1468 - Pages: 6
...Accounting Research Vol. 1, No. 1, pp. 47-68 ISSN: 1577-8517 Risks and Controls in the Implementation of ERP Systems Severin V. Grabski. Michigan State University, U.S.A. grabski@pilot.msu.edu Stewart A. Leech. The University of Melbourne, Australia saleech@unimelb.edu.au Bai Lu. Colonial Mutual Group, Australia blu@colonial.com.au Abstract. The implementation of ERP systems has been problematic for many organizations. Given the many reports of substantial failures, the implementation of packaged ERP software and associated changes in business processes has proved not to be an easy task. As many organizations have discovered, the implementation of ERP systems can be a monumental disaster unless the process is handled carefully. The aim of this study is to identify the risks and controls used in ERP implementations, with the objective to understand the ways in which organizations can minimize the business risks involved. By controlling and minimizing the major business risks in the first instance, the scene can be set for the successful implementation of an ERP system. The study was motivated by the significance, for both the research and practice communities, of understanding the risks and controls critical for the successful implementation of ERP systems. Following the development of a model of risks and controls, a field study of an ERP system implementation project in an organization was conducted to provide a limited test of the model. The results from the field study provided...
Words: 8803 - Pages: 36
...available at www.emeraldinsight.com/0263-5577.htm IMDS 106,9 Enterprise resource planning success An exploratory study of the financial executive perspective Alan R. Peslak Penn State University, Dunmore, Pennsylvania, USA Abstract Purpose – To explore the views of top corporate financial executives on the success of implementation of enterprise resource planning (ERP) systems as well as the variables associated with ERP project success. Specifically, relationships between dependent variables cost and budget performance on the independent variable overall project success are studied. Variables influencing cost and time performance are also explored. Design/methodology/approach – An analysis of secondary data obtained from the 2003 financial executives international comprehensive survey-based research on technology issues for financial executives. Multiple regression analysis and other statistical methods are used. Findings – The findings indicate that ERP implementations are generally viewed as moderately successful by top financial executives. In addition, both cost and time were significantly correlated with an overall view of success with cost performance holding higher influence. Several variables were found to significantly correlate with cost and time performance. Research limitations/implications – The study can be used as a basis for further exploration on the influences on ERP success as well as serve as a preliminary model to analyze any IT project success. Practical implications – The...
Words: 6621 - Pages: 27
...ERP - Enterprise Resource Planning Liberty University Dr. Thomas Spotts Organizational Design and Structure ABSTRACT An Enterprise Resource Planning serves as a cross-functional enterprise backbone that integrates and automates many internal business processes and information systems within the manufacturing, logistics, distribution, accounting, finance, and human resource functions of a company. Large companies throughout the world began installing ERP systems in the 1990s as a conceptual framework for reengineering their business processes1. They have come to realize the importance of having such system in place to help them sustain their competitive advantage and to be ahead of other players in the market. It is true that the benefits that come with successful implementation are great but if not handled carefully, the risks involved are equally great. At present, most of the corporations can no longer disregard the significance of Information Technology in their organization to get competitive benefit. The companies are seriously depending on IT for processing their work because IT has supremacy to alter the whole organization such as size, net-profit, efficiency, human activity competence and customer contentment. A category III IS advancement, ERP (Enterprise resource planning system), has strategic application for the business since the incorporation of this system into all the major strategies or processes of the business can have a direct...
Words: 4361 - Pages: 18
...University Strategic Use of ERP Systems KHALED EL HAKIM Paul Hawking BCO6615 5-04-2014 INTRODUCTION Enterprise Resource Planning (ERP) system involves the use of multiple software modules that are transaction based to help an organization manage its business operations. It integrates organization's processes into a single solution through the centralization of a database of all the functional areas of the business. This system is now applicable not only to the enterprise-sized companies, but also smaller growing businesses and mid-sized established organizations. Most companies have customized systems to fit their desired business goals. ERP remains one of the most preferred solutions for most organizations; however, other alternative systems like SAP are also available with unique features and qualities. Organizations spend a lot on extensive research to improve these systems in an effort to achieve their desired goals (Su, Y-fen & Yang, 2010, 76). However, less has been undertaken to improve ERP to achieve competitive dominance in the market. This essay examines the possible, the possible ways by which a company can effectively use ERP to achieve dominance in the competitive market. The paper also highlights some of the case studies of companies that have proven the capability of ERP to achieve competitive differentiation on situations of similar business processes and availability of alternative technologies. Customization Several studies carried out show that...
Words: 2093 - Pages: 9
...Technology on a large scale by investing in Enterprise Resource Planning systems (ERPs) to accomplish their business transactions and data processing needs. Through the use of technology, various organisations have ventured into more efficient ways of conducting their business operations. Focus has since shifted to adopting the latest technology in order to beat competition. In light of the accounting division, this has meant adopting different forms of ERPs, some of which have led to huge failures even in reputable organisations. In some organizations, decisions with regards to adopting newer technology are made independent of the accounting function. This implies taking on such projects without prior consultation of personnel in the accounting division. As a result, some of the failures in those projects have adversely affected the accounting function of many organizations. In this study of the Impact of Information Technology on the accounting function I intend to establish a conclusion as to whether the impact being made by Information Technology on the accounting profession is positive or negative with particular attention to the aspect of the use of Enterprise Resource Planning Systems for financial reporting purposes. 2.1 Background to the study In my previous studies there has been a reflection of major failures displayed arising directly from the adoption or pursuit to adopt certain ERPs in organisations leading to loss of substantive amounts of funding and disruption...
Words: 1366 - Pages: 6
