...Ryan Anthony Albino S28, SPBUSCOM Good News Communication Beginning • I am delighted • It’s a pleasure • You’ll be thrilled • I’m very pleased • I have good news Middle • I am delighted to inform you that you’ve won the first prize. • It’s a pleasure to announce that UCPB will be our new partner • You’ll be trilled to hear that your work buddy is returning next week. • I’m pleased to let you know that our company has grown substantially. • I have good news. Citbank has accepted our proposal! Closing • Keep up the good work • I look forward to having more with your company • I look forward to meeting you. • We sincerely appreciate your care and concern during this time of transition. • We look forward to serving you again Bad News Communication Beginning • Our companies have enjoyed a mutually beneficial relationship for many years. • I appreciated learning about your organization… however, • I admire your organization and I am honored that you invited me to speak • Thank you for submitting an application for the Managerial position opening. • Your company has offered a quality product to the running community for the past 25 years. Middle • You have very good credentials. • My schedule for the month is already full. • The company’s budget is tight for the last quarter of the year. • You’re product is no longer covered...
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...content s Table of contents ii Good communication matters 1 References 3 In the world we are living in today, communication can be deemed as a core determinant to success for any organization. Communication is “any behavior- verbal or non-verbal or graphic – that is perceived by another” (Dwyer, 2009 p. 451). It is not just about talking, reading, writing and procedures but also includes exchanging ideas, information and knowledge between individuals .In an organization, good or bad communication amongst its workers can only prove beneficial or detrimental to the business. In addition, according to Declan (2008), good writing needs to deliver whole messages by adopting effective writing, which includes conveying messages clearly and concisely, and utilizing the correct format. Communication should be in simple plain English to enhance clarity for the receiver thus enabling precise feedback. This enables better coordination among the employees without having to leave anyone “in the dark”. All in all, it provides countless benefits for any organization as it reduces misunderstandings, disputes and customer complaints. However, bad communication has severe repercussions. A message conveyed by the sender might be misinterpreted by the receiver thus, a variation in the intended action. An example of this would be the grounding of a woodchip carrier during a pilotage, where the master and pilot had minimal communication prior and during the activity...
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...Communication Dilemma Good and Bad Nadia Henry University Of Phoenix BCOM/275 WCBSB97 John McGee July 28, 2011 Communication Dilemma good and bad People's way of communicating is different some people may prefer communicating through e-mail, phone, in person, and even on Skype. It doesn't matter how you communicate but it matters if the point you are addressing gets across to the right individuals. It is important to have good communication skills because it is in our professional and regular day to day lives. Communication has some important steps to follow. The process of communication is to be specific and clear when communicating for instance a person may say meet at marks house on Sunday. The person who is receiving the message from the sender has no clue what time on Sunday to meet. The process of communication is to listen, connect, and respond it is very important that you get as much information from the sender. Also the process of communication can be accomplished correctly through learning from your peers and coworkers. Communication can easily lead to a lacking response if the sender and receiver have no contact amongst each other. There are distractions that play a part with the sender and the receiver, things get lost all the time whether it's coming through mail or you accidentally delete a document. If a coworker voices their opinion to their boss about what needs to be done to make the company successful and the boss is not willing to hear...
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...Demonstrative Communication: The Good, the Bad, and the Ugly BCOM275 University of Phoenix The 1960 presidential debate may be the stalwart for comparison when discussing demonstrative communication. It was the first debate that was televised giving prospective voters the opportunity to see their candidates instead of just hearing them or reading their words. Those who watched the debate gave a clear win to John F. Kennedy who looked cool, calm and relaxed as he argued his points before the moderator. Those who listened to the debate on the radio gave the win to Richard Nixon. Where Kennedy won and Nixon lost was in appearance. Nixon looked disheveled with his perpetual 5 o’clock shadow and pale appearance due to his recent stay in the hospital. Kennedy on the other hand was tan and fit from his campaigning trip to California in the preceding days (Allen, 2012). One could easily argue that Kennedy won the debate on demonstrative communication. Demonstrative Communication is a type of communication that observes nonverbal cues (Cheesebro, O'Connor, & Rios, 2010). The following paragraphs will discuss examples of demonstrative communications and their effectiveness and ineffectiveness, whether positive or negative, for both the sender and receiver of a message. Also discussed will be how listening and responding play a role in demonstrative communication. Staying with the example of the 1960 debate, there are many examples of how demonstrative communication is effective...
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...Good Communication is important in managing a team well. Introduction Communication is one of the basic functions of management in any organization, it is central to manage a team. The communication process represents an exchange of messages; it is a process of transmitting information, ideas, thoughts, opinions and plans between various parts of an organization. By successfully getting the massage across we convey our thoughts and ideas effectively. The way we communicate has a big impact on our ability to get on with people and get the things that we want. “Communication is considered a key ingredient in the recipe for business success” Greenberg (1995:331). Communication skills and the ability to work with others are the main factor contributing to job success, and managing a team. Communication as a process in organization Communication can be defined as the process of meaningful interaction among human beings. “It is the act of passing information and the process by which meanings are exchanged so as to produce understanding.” Mellor (1990:7). People communicate all the time in different ways and levels. Effective communication depends on the right people getting the right information, in the right form, at the right time. It also depends on people’s willingness to receive the communication. Good communication is a two-way process of giving, receiving and responding. (Adirondack, 1998:51) Greenberg (1995) defines communication as the process by which a...
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...An analysis of the communication strategy, the creative strategy and the media strategy of Good Knight from the time of its launch in 1984 Background In 1984, the market for mosquito repellents was dominated by coils and creams. They had a widespread acceptance amongst the consumer for its satisfactory performance and affordability. Good Knight wanted to enter the market as the electronic mosquito destroyer (EMD). But it faced stiff competition from its substitutes. The communication strategy Good Knight portrayed itself as a high quality product known for its proven Japanese technology. The idea was to create a high value perception for the price differential between EMD and coils/creams. The communication strategy was based on the following marketing objectives 1. Graduate the dissatisfied coil/cream users. A market research study had shown that the users were equally divided on the efficacy of the coils/cream. 2. Position EMD as the premium product. 3. Achieve a market share of 5% in the first year by increasing awareness amongst consumers. The communication goals were to induce the following consumer response 1. LEARN- Demonstrate ease of use. 2. FEEL- Selling the product concept by highlighting its features. 3. DO- To encourage trial of EMD. The focus of their communication strategy has been concentrated on the single largest consumer benefit of a safe and peaceful sleep. The creative strategy The Brand name “Good Knight” was not only meant to symbolize...
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...TermPaperWarehouse.com - Free Term Papers, Essays and Research Documents The Research Paper Factory Join Search Browse Saved Papers Home Page » Other Topics Facebook Is a Good Communication Tool In: Other Topics Facebook Is a Good Communication Tool Facebook is a popular social networking website that allows you to create a free profile and make friends online. You can use Facebook to connect with people you know, such as friends and family, or to network by making new connections or promoting a business. Facebook for Emergencies: Facebook is a great tool to use for emergencies, when it is crucial to spread a message quickly and efficiently. It was particularly effective in the recent disaster in Haiti. Networks were set up to get individuals information on loved ones as well as the many fundraisers appealing for donations. Facebook for Teens: While a lot of parents may complain about their teenagers being logged into their Facebook account constantly, specialists are of the view that this form of dynamic and active communication plays a great role in developing social skills that are essential in the real world. It is also great way to find out what is going on in your child’s life and their circle of friends. There is one drawback. Your child has control of whether or not they “friend” you and how much they let you see. There are ways around this however. In many cases your child’s friend will actually “friend”...
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...allows you to create a free profile and make friends online. You can use Facebook to connect with people you know, such as friends and family, or to network by making new connections or promoting a business. Facebook for Emergencies: Facebook is a great tool to use for emergencies, when it is crucial to spread a message quickly and efficiently. It was particularly effective in the recent disaster in Haiti. Networks were set up to get individuals information on loved ones as well as the many fundraisers appealing for donations. Facebook for Teens: While a lot of parents may complain about their teenagers being logged into their Facebook account constantly, specialists are of the view that this form of dynamic and active communication plays a great role in developing social skills that are essential in the real world. It is also great way to find out what is going on in your child’s life and their circle of friends. There is one drawback. Your child has control of whether or not they “friend” you and how much they let you see. There are ways around this however. In many cases your child’s friend will actually “friend” you giving you a great source of information. Facebook for Business and for Politics: Experts reveal that a growing number of big businesses and corporations feel that they are not well connected with their target audiences. Using social media sites such as Facebook allows you to connect with your audience, and its marketing tools are especially...
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...Business communication can take many forms, written and verbal. It can be between managers and employees within a company, or between a company and its customers, partners or suppliers. The purpose of business communication also varies, but it should always benefit your business. When carried out effectively, business communication can build your company's reputation, resolve and prevent conflicts, and contribute to strong relationships between your company, its customers and the business community. Build Customer Relationships Few businesses would grow or even survive without the benefits gained through marketing communications. You can take advantage of the wide variety of media available to let the public know about your products or services. Use business communications to establish your company as an authority or thought leader in your industry. Offer a white paper or online articles that discuss common problems business owners face and present your company's solution. A weekly or monthly newsletter to your prospects or established customers will help build trust by providing helpful tips and information. Occasionally sending out a direct mail or email survey will help you get to know your customers and better fill their needs. Freely sharing your expertise and gathering feedback from your customers will help you build a strong relationship with your customer base, and establish your company as a trusted expert in your industry. Motivate Team Good communication within...
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...organized person Negotiation and Good Communication Skill: a freight forwarder must be good, fluent and know how to build good trust, confidence, and relationship with her customer. They must maintain communication, control and manage through all the stages of the shipping in negotiating handling cost, transportation as well as contract. For example a customer that is relocating and want to ship all his property, I must be able to negotiate with the customer professionally with handling cost and other charged fee. During the shipping I must establish communication and every phase of the shipping. Regulation: there are different rules that govern movement of goods from one point to another depending on the type and class of goods being ship and the mode of transporting the goods. So a freight forwarder must know all this regulations like custom regulation, terms of trade, political situation, transportation law and legal liability. For example shipping dangerous equipment to another country, you must know if your company is licensed to carry such and also know the regulation of bringing such equipment to the orignor. Information Technology: In today’s world, freight forwarders cannot do without computer system. They need this for making quotation, electronic data exchange (EDI), also make use of e-commerce and satellite system to track real timing goods at each stage of shipping. For example if am shipping I can track the movement of my goods should in case it was diverted...
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...Assignment Questions: 1. What is Amazon’s business and what factors are critical to its success? [list or table] Amazon’s Businesses | Critical Success Factors | Electric Books (online retailers) | Competitive price | | Good and reliable logistic | | Good customer service | | Convenient shopping and payment process | | Fast and open communication system | | Good and easy return policy | | | | add more rows as needed…. | Movies (online retailers) | Designs | | Convenient price | | Good customer service | | Convenient shopping and payment process | | Fast and open communication system | | Good and easy return policy | | | | add more rows as needed…. | Health and Beauty products (online retailers) | Good quality | | Convenient shopping and payment process | | Fast and open communication system | | Good customer service | | | electronics and sporting products (online retailers) | Good quality | | Convenient shopping and payment process | | Fast and open communication system | | Good customer service | | Good and reliable logistic | 2. What challenges did Amazon face when it first entered the marketplace? [list] a. Start up capital to put everything in place especially wed design b. They had lots of red ink for the first five years c. How to create a competitive advantage over other competitors? d. Difficulties in marketing and sales as people were not really...
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...production facility, regardless, if the company is producing goods or delivering a service. A positive company culture will be reflected in a well-designed goods-producing or service facility layout that will ultimately maximize the production process, as well as, meet the needs of and ensure the safety of the employees. In my thirty-five year experience as a dental hygienist, I have experienced poorly designed service facilities and their effects on production and morale. It creates a stressful work environment which is counterproductive. Maximizing the use of space, machinery, materials and staff, in a either a goods producing or service facility, will eliminate wasted time and materials (Bowee, Thill & Mescon, 2007, p.299). Smart design layouts ensure employee safety, as well as, support close communication and collaboration among employees, both of which are important in employee satisfaction and motivation (Bowee, Thill & Mescon, 2007, p.299). For example, a well-designed layout of a facility will have a smooth process flow, whether it is an assembly line of workers in a goods-producing facility or dental office staff in a service facility. If the flow of production is smooth and easy, it will be less stressful on the employee and as a result, the employee will be happier and more productive and project a positive attitude about their job and about the company. In addition, design layouts that support communication and teamwork among employees, will encourage those who may...
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...ADVERTISING : A COMMUNICATION • A SPECIALIZED FORM OF COMMUNICATION BECAUSE IN ORDER TO SATISFY THE MARKETING FUNCTION, • IT HAS TO DO MORE THAN TO INFORM. • IT HAS TO INFLUENCE CHOICE AND BUYING DECISIONS. • IT IS THE MEANS OF MAKING KNOWN IN ORDER TO SELL. • EFFECTIVE COMMUNICATION IN ADVERTISING • THE VIPS FORMULA • VISIBILITY THE AD MUST BE EASILY NOTICED • IDENTITY OF THE ADVERTISER/PRODUCT MUST BE OBVIOUS AND NOT HIDDEN • PROMISE(OFFER) MUST BE MADE CLEAR • SINGLEMINDEDNESS SHOULD CONCENTRATE ON ITS PURPOSE * VALUE OF SIMPLICITY • THE MESSAGE MUST HAVE INSTANT IMPACT • MESSAGES SHOULD NEVER BE CLOUDED BY GIMMICKS OR ITS DESIGNS. * CHANGES ATTITUDES * IT AIMS TO PERSUADE PEOPLE TO BUY RODUCTS * IT PROMOTES * CONTINUED PATRONAGE OF PRODUCTS * CAN CAUSE SOCIAL ISSUES * INDUCES ACTION * TO BUY, TO FILL IN A COUPON, TO ENQUIRE * COMMUNICATION BARRIERS * WORDS HAVE DIFFERENT MEANING * MISPRONOUNCED WORDS * PRECONCEIVED IDEA * MERGING OF WORDS AND PICTURES * PRESS ADVERTISING * A STATIC MEDIUM THAT HAS AN ADVANTAGE SINCE MESSAGE CAN BE RETAINED AND READ AGAIN * ADVERTISING SKILLS * COPYWRITING * LAYOUTING * PRESS MEDIA * HEART OF ADVERTISING * CREATIVE SKILLS; BE ABLE TO REACH MASS READERSHIP IN A CHEAP AND IN AN EFFICIENT WAY * IMPORTANCE OF IDEAS * NEEDED FOR CAMPAIGNS AND REQUIRES STRATEGY AND RESOURCES * TYPES OF ADVERTISING • CONSUMER GOODS * VAST RANGE OF GOODS FOUND IN THE...
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...14 KEY LOGISTICS ACTIVITIES These can be considered as overall L process and required to facilitate the Flow of goods “POINT OF ORIGIN TO POINT OF CONSUMPTION” 1. Customer Service 2. Demand Fcstg 3. Distrbn Communications 4. Inventory Control 5. MH 6. Order Processing 7. Parts & Service Support 8. Plants & Warehouse selection 9. Procruement 10. Packaging 11. Return Goods Handling 12. Salvage & Scrap Disposal 13. Traffic & Transportation 14. Warehouse & Storage. Primary activities – WH / TRANSPORTATION / INV. CONTROL / ORD.PR. Major costs – either contribute to TC or are essential for effective coordination. 1. Customer Service Output of L system – time and place utility – value of products only when they are in the hands of customer – supports customer satisfaction. 2. Demand Forecasting Complex issue – many interactions among functions and forecast variables. (Pre & Post Needs) – link to marketing, mfg, fcstg & planning. 3. Order Processing – Cycle – Key area Customer – Status of stock – communication – credit – R & Payables - EDI tools - CONTRIBUTE TO REDUCTION IN LEAD / CYCLE TIME. 4. Transportation - (adds place utility to a product) – when needed Pt of origin to Pt of consumption – Selection of mode – rail, sea, air, road (truck), waterways, pipeline, surface Routing selection – N W E S – circular – quickest Regulations – compliance Largest single cost element 5. Warehousing – Own, Shared, Rented (costs differ) ...
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...have availability, accessibility, stability of supply, affordability and the quality and safety of food. Purchasing * It must have a market list to buy exact list of recipe. * They should canvas their products that they purchased. * Be able to have a proper types and weights of the products they buy. * Set a plan or list all products that they purchased. * Good communication towards the suppliers so that we build a good relationship to them. * Must have a proper costing to the food. * Should have a management control system. * Build a good communication among purveyors. Receiving * They should check there product if it is too much expensive to their customers. * Quality and quantity should be equal. * Must have their rules and policies to maintain the good quality of service. * They must provide proper methods on receiving the products. * Management should provide there own materials. * Should aware of their materials to be able to have a proper flow of receiving products. * Should implemented the proper procedures on checking on receiving goods. * Must have a proper storing of food to avoid spoilage. Storing * No proper training to the staff and also they don’t have proper storage. * Proper place or area of storing foods. * Must have a daily...
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