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Human Services Professional Case Study

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Human Services Professional Case Study

BSHS 355
September 16, 2014

Human Services Professional Case Study
In this paper, the role of a social worker will be addressed. A Human Service professional has, in its hands, the responsibilities in the life of the clients and families they meet. The tremendous and arduous responsibilities they take on include, but are not limited to, the well-being and care of people and their communities. Such roles can be helping others manage the care of a family member, assisting individuals experiencing problems with family relations and conflicts, dealing with changes that come with growing old, aiding those suffering mental illness and or those individuals struggling with addictions. Briefly put, the field of Human Services requires that professionals become part of the safety net in society and empower individuals to make a positive impact in their personal life. In the case study of “Real Life Human Services Work”, Francine Licate, C.S.W. explains, in detail, her responsibility as a licensed clinical social worker and director of Social Services in a skilled nursing facility.
The social worker in the case study displays characteristics of an effective helper. An effective helper has accurate empathy for her clients (O'Hagan, 2007). The helping relationship begins with the development of trust and empathy and the understanding of the clients’ pain. Compassion and understanding assist the social worker to identify with a problem. She acknowledges how heartbreaking it is to watch the family submit the care of their loved ones to the institution. She also reveals warmth as she interacts daily with residents, families, and staff in the institution and has absolute desire to help.
Values are important in influencing the use of her skills and professional ethics, guides her actions on a daily basis. The social

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