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Interview with a Manager

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Interview a Manager
Agnes Littlejohn
UMUC

Interview a Manager
Edward Green is the Manager of Office Services at NGES which is a leading global security company that provides innovative systems, products and solutions in aerospace, electronics, information systems, and technical services to government and commercial customers worldwide. His job responsibilities include managing and organizing the daily operations of printing and reproduction operations, including production and distribution of printed materials along with the mailroom operation. Ed is also responsible for a 1.5 million dollar budget and decision-making responsibility for the entire printing and reproduction operations and supervises first line supervisors. This job requires that you are knowledgeable of techniques and processes used in printing and reproduction operations, copier and reproduction operations and have strong verbal and written communication skills. Additional requirements include a Bachelor’s degree in a related field, at least five years in printing and reproduction and three or more year’s supervisory experience.
Ed has been employed at NGES for 45 years. He started as an operator in 1967 and was promoted to a manager in 1985 and has held this position since then. Ed’s job as Manager of Office Services is to oversee all of the printed material that is produced along with managing the mailroom operation and managing the lead operators and front-line supervisors. He has a staff of ten employees; all are represented employees and belong to the SEA union.
In my interview with Ed, he expressed that he is faced with daily challenges and feels oftentimes his job is a little more challenging due to the fact that his staff is all represented and their rules are a little different than non-represented employees. Ed expressed that in order for him to be a good manager and

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