...Imus Institute College Department OPERATIONS MANAGEMENT CASE ANALYSIS no. 1 Value Added Operations At Land’s End Joshua Jay J. Baldicaño Mr. Eulogio Catalan, Jr. July 20, 2015 SWOT Analysis S Strength 1. Descriptive product narratives on catalogues 2. Toll-free phone lines for sales and customer service are open 24 hours a day. 3. Convenient online market 4. Fast delivery 5. Well trained, hardworking and intelligent staff and employees 6. Low cost of products | Tells everything the customer needs to know about the garment and its construction.Customer can be assisted anytimeAvailability of sizes, styles and sales merchandise is real-timeMaximum delivery time is 36 hours except for monograms.Sales and service staff are trained to know the products and to be friendly and helpful.Raw materials are bought directly from the manufacturer, thus it eliminates middlemen.Overhead cost are also low because of the location of the business. | Weaknesses 1. Toll-free lines and customer service support 2. Online shopping 3. Large distribution center 4. International facilities 5. Fatigue of workers 6. Isolated main location | Minimum of 50,000 calls and 189,000 emails received daily.Frequent maintenance and updates on websiteFixed overhead cost whether they have many or few in-stock orders.Management is not centralized. Fatigue may affect the performance of workers in preparing orders for customers.Hard to reach area. | Opportunities...
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...Lands' End –Case Based on article of Communication of the Association for Information Systems Blake Ives, Gabriele Piccoli: “Custom Made Apparel and Individualized Service at Lands' End” 1. Estimate the impact of custom-tailoring compared to in-store purchases of ready-to-wear on the following cost factors: equipment, labor, inventory, shipping, and advertising. Estimate the impact of each, on overall costs, on a really rough range from – 9 to +9, where -9 would be much lower cost in the grand scheme of things, 0 would be the same cost, and +9 would be much higher cost. Add up your estimates and derive a net or total. If the answer does not seem to make sense, make adjustments so that all numbers are on the same scale (impact on total overall costs). Overall, based on this analysis, using another rough value judgment, what do you think Lands' End would be expected to charge for custom tailored clothing as a percent of the cost of ready-to-wear? Explain your answer, again in no more than one paragraph. Group estimates of different cost factors: | |-9 |-8 | |Bargaining power of buyers |L |Customers are being proposed new approach to the tailored clothing – fast, convenient, does not | | | |require attendance for measuring, certain variety of choices...
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...1. Analysis of the statement of cash flows suggests that this strategy was implemented during year 8. Specifically, during that year the cash flows of Land’s End to build up its inventory to implement its new policy are very high---$104.545 million cash outflow to acquire additional inventory. 2. Depreciation expense represents the allocation of the cost of fixed assets over the useful life of the asset. Amortization expense represents the allocation of the cost of intangible assets over the useful life of the asset. In each of these cases, the investing cash outflow occurs when the asset is acquired and not when its cost is subsequently allocated to expense. a. Increases in receivables cause operation cash flows to be less than net income because revenues (reflecting receivables) are included in the net income, but the related cash may not yet be received. On the other hand, decreases in receivables cause operating cash flows to be greater than net income because cash is received for revenues recognized in prior periods. b. Decreases in inventory causes net income to be higher than operating cash flows because sales revenue is recognized when earned but the inventory sold can be paid for in earlier periods. Increases in inventory cause operating cash flows to be less than net income because cash was used to increase inventory levels. When these inventories are subsequently sold revenues will be earned and net income will be increased. However, this inventory...
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...1) The term decision support system has been defined by different authors though the terminology might be diiiferent varying with tnhe author .They all allude to the fact at decision support systems consists of five imperative aspects or be it elements.The five elements are Data Management The data management component performs the function of storing and maintaining the information that you want your Decision Support System to use. The data management component, therefore, consists of both the Decision Support System information and the Decision Support System database management system. The information you use in your Decision Support System comes from one or more of three sources: Organizational information; you may want to use virtually any information available in the organization for your Decision Support System. What you use, of course, depends on what you need and whether it is available. You can design your Decision Support System to access this information directly from your company’s database and data warehouse. However, specific information is often copied to the Decision Support System database to save time in searching through the organization’s database and data warehouses. External information: some decisions require input from external sources of information. Various branches of federal government, Dow Jones, Compustat data, and the internet, to mention just a few, can provide additional information for the use with a Decision Support System. ...
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...WHO REALLY BENEFITS FROM AGRICULTURAL SUBSIDIES? EVIDENCE FROM FIELD-‐LEVEL DATA Barrett Kirwan University of Maryland Michael J. Roberts North Carolina State University February 2010 [Preliminary and Incomplete] ABSTRACT The idea that agricultural subsidies are fully capitalized into farmland values forms the foundation of the argument that subsidies are entitlements and removing them would drastically reduce farmland asset values. Surprisingly little evidence substantiates this claim. Using field-‐level data and explicitly controlling for potentially confounding variables we find that landlords only capture between 14 – 24 cents of the marginal subsidy dollar. The duration of the rental arrangement has a substantial effect on the incidence. Initially, landlords extract 44 cents of the marginal subsidy dollar, but the incidence falls by 1.5 cents with each additional year of ...
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...Centers, and The Great Indoor Stores (Community, n.d.). Sears is the leading retailer in home appliance, tools, lawn and garden, electronics, and automotive repair and maintenance. They are also the largest home service provider and answers over 11 million service calls a year (About, n.d.). Sears’ values are built upon customer service and the company is committed to quality service and products. Sears aims to build lifetime relationships and trust with its customers. The Company prides itself on having a diverse customer base and values the customer’s individualities. As stated on the corporate website “Everything we do starts and ends with the customer.” (Diversity, paragraph 3). Sears also holds expectations from their employees. The Company values teamwork, integrity, and positive energy from its staff (About, n.d.). Situation Analysis Richard Sears began the company in 1886 selling watches in North Redwood, Minnesota. A year later Sears opened the Company’s first Chicago location and he hires watchmaker Alvan C. Roebuck. In 1888 the first the Company’s catalog was printed. At this time Sears was only selling watches and Jewelry....
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...like the human relation (Hawthorne) and motivation theory. The Hawthorne study, a new approach that is being introduced by the sociologist, has been called the human relation approach of management. This approach was generated, because the positive aspect of the variables of the scientific management, and the focuses on mechanical and psychological variables, could not bring about a positive response in work behavior and efficiency at work. The key contributions are contained into two points; organizational situation to be viewed in social, economic and technical terms; and the social process of group behavior which can be studied in clinical method analogous. These studies have a historical importance to the behavioral approach of the analysis of management problems. The practical experiments allowed Elton Mayo to deduce the importance of groups in affecting the behavior of individuals at work. Physical conditions or financial incentives had little motivational value, thus concluding that working performance is dependent on social factors and job content. Elton upholds his beliefs in the factors that hinders the productivity and efficiency in work. The 5 results are firstly, the isolation of an individual - whereby employees must be recognized as a member of the group. Secondly, the sense of belonging which must come before monetary incentives...
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...de Guzman, Francesco Maria C. Humanities I – TFD2 2012-41947 Prof. Morales The Dead Man Walking They hail me as one living, But don't they know That I have died of late years, Untombed although? I am but a shape that stands here, A pulseless mould, A pale past picture, screening Ashes gone cold. Not at a minute's warning, Not in a loud hour, For me ceased Time's enchantments In hall and bower. There was no tragic transit, No catch of breath, When silent seasons inched me On to this death ... -- A Troubadour-youth I rambled With Life for lyre, The beats of being raging In me like fire. But when I practised eyeing The goal of men, It iced me, and I perished A little then. When passed my friend, my kinsfolk, Through the Last Door, And left me standing bleakly, I died yet more; The Dead Man Walking They hail me as one living, But don't they know That I have died of late years, Untombed although? I am but a shape that stands here, A pulseless mould, A pale past picture, screening Ashes gone cold. Not at a minute's warning, Not in a loud hour, For me ceased Time's enchantments In hall and bower. There was no tragic transit, No catch of breath, When silent seasons inched me On to this death ... -- A Troubadour-youth I rambled With Life for lyre, The beats of being raging In me like fire. But when I practised eyeing The goal of men, It iced me, and I perished A little then. When passed my friend...
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...iPREMIER COMPANY (A): Denial of Service Attack By Robert Austin November 19, 2003 DPDN Brian Dyrud Jennifer Paterson Paul Davidson Lindsay Neal BACKGROUND: iPremier, a Seattle based company, was founded in 1994 by two students from Swathmore College. iPremier had become one of the only success stories of web-based commerce, selling luxury, rare, and vintage goods over the Internet. Most of iPremier’s goods sell for under $200 and the customer buys the products online with his or her credit card. iPremier’s competitive advantage is their flexible return policies which allows the customer to thoroughly check out the product and make a decision to keep the product or return it. The majority of iPremier customers are high end and credit limits are not a problem, which also adds to the competitive advantage of utilizing their entire customer base. During 1999 the company reached a profit of $2.1 million on sales of $32 million. Sales had increased by 50% during the last three years and they were in an upward trend. iPremier’s stock nearly tripled after the company’s Initial Public Offering in 1998 and had continued to grow since the IPO, and eventually the stock tripled again. iPremier was one of the few companies to survive the technical stock recession of 2000. Management at iPremier consisted of young people who had been with the company from the start and a group of experienced managers that were brought in over time as the company grew. IPremier’s working...
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...MANAGEMENT REPORT BATNA Basics: Boost Your Power at the Bargaining Table www.pon.harvard.edu Negotiation Management Report #10 $50 (US) Negotiation Editorial Board Board members are leading negotiation faculty, researchers, and consultants affiliated with the Program on Negotiation at Harvard Law School. Max H. Bazerman Harvard Business School Iris Bohnet K ennedy School of Government, Harvard University Robert C. Bordone Harvard Law School John S. Hammond John S. Hammond & Associates Deborah M. Kolb Simmons School of Management David Lax Lax Sebenius, LLC Robert Mnookin Harvard Law School Bruce Patton Vantage Partners, LLC Jeswald Salacuse T he Fletcher School of Law and Diplomacy, Tufts University James Sebenius Harvard Business School Guhan Subramanian Harvard Law School and Harvard Business School Lawrence Susskind Massachusetts Institute of Technology About Negotiation The articles in this Special Report were previously published in Negotiation, a monthly newsletter for leaders and business professionals in every field. Negotiation is published by the Program on Negotiation at Harvard Law School, an interdisciplinary consortium that works to connect rigorous research and scholarship on negotiation and dispute resolution with a deep understanding of practice. For more information about the Program on Negotiation, our Executive Training programs, and the Negotiation newsletter, please visit www.pon.harvard...
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...low-cost commuter airline market. It looks like the efforts included attempts to measure the efficiency of operations and practices on these other airlines. To survive, USAir's MetroJet needs to adopt efficient practices, which will promote low costs. Of course, service must be of sufficient quality as well. The MetroJet team appeared to be "benchmarking" both operations efficiency and service quality in order to enter the market with better chances for survival. Chapter 2: Suggested Answers to Application Problems . These findings could be thought to support the assumption of self-interest. In the case of mandatory airbag use, you might feel safer in your car, which lowers your personal cost of risky driving behaviors - so you drive less cautiously. Unfortunately, in this scenario, you would be discounting the cost to the other driver(s) of your behavior. In the NCAA case, more referees increase the expected cost of committing a foul - so you commit fewer. Incentives can influence behavior! . The expected value of position 1 is the same as that of position 2: $104,000. If you are risk averse, the risk of position 2 lowers the utility you would get from it. Since expected values are equal, you'd prefer position 1. If you are indifferent between position 2 and, say, a risk-free salary of $150,000 per year, then your personal certainty equivalent of position 2 would be $150,000 per year. Given this, your risk premium is $46,000. It is the amount that would be needed to...
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...Knowledge Management and Organizational Learning William R. King Katz Graduate School of Business, University of Pittsburgh wking115@yahoo.com For centuries, scientists, philosophers and intelligent laymen have been concerned about creating, acquiring, and communicating knowledge and improving the re-utilization of knowledge. However, it is only in the last 15–20 years or so that a distinct field called “knowledge management” (KM) has emerged. KM is based on the premise that, just as human beings are unable to draw on the full potential of their brains, organizations are generally not able to fully utilize the knowledge that they possess. Through KM, organizations seek to acquire or create potentially useful knowledge and to make it available to those who can use it at a time and place that is appropriate for them to achieve maximum effective usage in order to positively influence organizational performance. It is generally believed that if an organization can increase its effective knowledge utilization by only a small percentage, great benefits will result. Organizational learning (OL) is complementary to KM. An early view of OL was “encoding inferences from history into routines that guide behavior” (Levitt and March, 1988, p. 319). So, OL has to do with embedding what has been learned into the fabric of the organization. 1 The Basics of Knowledge Management and Organizational Learning To understand KM and OL, one must understand knowledge, KM...
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...The Target Corporation: Strategic Analysis A Comprehensive Report By: Nick Gysberg Kelsey Lee Richard Cline Table of Contents: Target Analysis 3 Wal-Mart Analysis 18 Sears Holdings Analysis 27 Moderate Growth Strategy 39 International Strategy 42 Financial Data 43 Appendix 46 References 50 Strategic Profile The Target Corporation, founded by George Dayton, is now one of the top general merchandise retailers in the United States. The company’s mix of stylish products and everyday essentials at low prices give it a unique strategy; it is one of the only companies to simultaneously incorporate price leadership and differentiation as its strategic business model. Strong private label brands have allowed Target to capture high profit margins. The company also utilizes its large size to achieve economies of scale so as to better compete with merchandising giants such as Wal-Mart, one of Target’s main competitors. PESTL Analysis Political The ever changing international political situation affects both domestic and international firms. International trade policies, political movements and global events all affect the manner in which firms operate within the market. The general retail industry has greatly benefited from the liberalization of international...
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...The First Eagle – Analysis Adaptations An interesting aspect of Hillerman's fictions is the multi-ethnic, multi-cultural contexts in which they are set with their particular historical imperatives and consequences. The "Big Res" itself although sparsely populated by the standards of large urban enclaves is nevertheless home to a wide mix of Native American tribal entities including Navajo, Apache, Hopi, Ute, Zuni as well as Anglos and Hispanics of various national origins. Add to this cultural diversity such social elements as the disparity of power and wealth between the communities, and the opportunities for friction and conflict are significant. Therefore, a possible focus for discussions of this novel could be to examine the ways in which Hillerman ignores, acknowledges, utilizes, or highlights particular elements of the cultural and economic contexts in the service of his plot, characterization, and themes. Characters Hillerman populates the novel with a rich cast of characters whom he reveals through their speech, their actions, and their thoughts. He also describes their physical appearance so that readers form specific and distinguishing images of them. Jim Chee is portrayed as a "traditional" Navajo who has studied to become a hatathali, a traditional singer who can conduct traditional curing rituals; he is also a universityeducated (University of Arizona) lawman as is his former supervisor, now retired, Joe Leaphorn (Arizona State University). The relationship...
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...analyses will allow companies to solidify their position and direction for the future. In addition, the conduction and review of risk analysis involving various critical factors aid any business when determining the feasibility of any new organization venture. Every business must scrutinize every aspect of their prospect operations to ensure they have covered every single component to ensure maximum success going forward. Once companies have gathered the necessary information through their research, they can properly assess the feasibility of their vision and make an appropriate decision. Comprehensive Analysis The fast food industry is continuing to grow and expand throughout the world, and each company is contemplating their role and position within this competitive environment. Chick-fil-A is no exception to this movement and is currently the number one fast food chicken venue in the United States. Despite their regional popularity, they do not have a significant presence in the international market for fast food. As Europe specifically the UK continues to add more fast food chains, Chick-fil-A has set their sights upon this market to expand their global presence. Before they begin organizing and planning their new vision, a high level of market research is necessary including a crucial analysis involving regional, country, and product. Region Analysis Regional Alliances and Economic Integration The UK is the third largest economy in Europe after Germany and France. Sixty percent...
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